Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 76,133 complaints for HYUNDAI
HYUNDAI
TUCSON HYBRID
(2025) — FUEL/PROPULSION SYSTEM
Oct 1, 2025
Incident date: Sep 22, 2025
My vehicle was purchased new and has less than 5100 miles on it. The screen and heads-up display randomly begin to glitch and then simply go dark. I can't see my speed, fuel or charge levels or any important data while driving. This has happened multiple times already. My vehicle is a 2025 model. Interestingly, Hyundai had the same type issue on 2024 models and issued a TSB to resolve this is... Read more
Incident date: Sep 30, 2025
I was stopped at a traffic light and the car just froze. All the dash lights started flashing, the brakes would not work. The car started moving slowly backing up traffic behind me. I barely made it to a parking lot off the road.
Incident date: Aug 30, 2025
The contact owns a 2005 Jeep Liberty. The contact stated that while driving at an undisclosed speed, the contact noticed an abnormal sound coming from the vehicle, and the vehicle was shaking erratically. No warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed with transfer case and transmission failure. The contact was informed that the transfer case and th... Read more
Incident date: Sep 29, 2025
I purchased a new 2026 palisade on 8/30/2025. The day after I purchased it I started noticing the car jumping/bucking/hesitating to get up to speed, also it jumps and jolts around different speeds. I brought the car back to the dealership 2 days later for them to look at it. After explaining the problem they drove the car by a tech and also the service manager, with the car being so new. After rev... Read more
Incident date: Sep 9, 2025
The contact owns a 2019 Infiniti QX50. The contact stated that there was a strong fuel odor coming from the vehicle after refueling. Additionally, the contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds and depressing the accelerator pe... Read more
Incident date: Sep 9, 2025
The hood flutters, and this shimmering is distracting, especially on the highway. The dealership adjusted the rubber stoppers, and this did not fix the problem. On the highway, I have had sunlight flashing in my eyes which poses a safety concern, due to this hood flexing. The problem was noted by the sales rep at the dealership when test driving, and even after a service visit two days later. ... Read more
Incident date: Oct 1, 2025
The contact owns a 2020 Hyundai Santa Fe. The contact stated that while driving at 45 MPH, the check engine warning light illuminated. After scanning the vehicle, the contact received a code for torque converter damage. The vehicle was taken to the local dealer, where it was diagnosed, and the TCM update was needed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to ... Read more
Incident date: Oct 1, 2025
ABS is staying on. There is a recall that has not yet been resolved.
Incident date: Oct 1, 2025
The glare on the windshield for the Blazer EV is terrible when driving toward the sun. It makes it hard to see and unsafe.
Incident date: Dec 29, 2023
Vehicle repeatedly brakes on its own when there are no vehicles in front to avoid. Very dangerous for vehicles behind and me and passengers. Dealer "cannot" reproduce, denies there is a problem despite 1000s of online complaints and NHTSA safety investigation. Incidents occurred within weeks of purchase in December 2023.
Incident date: Sep 10, 2025
I have had 6 car appointments and on my 3rd horn replacement in this car. It goes completely out and it is a safety hazard to not have any horn. It loses both the high and low pitch horn
Incident date: Sep 10, 2025
Rear self leveling shocks need to be replaced for the third time in two years.
Incident date: Sep 25, 2025
After unboxing my Maxi Cosi Emme 360, I was able to properly install it into my vehicle. Once installed, I manipulated the seat checking for movement from side to side. This seat did not feel secure despite being tethered, buckled, and anchored. I was going to brush this off as normal until I realized that I could actually push the shell of the seat partially off the base when the seat is in rear ... Read more
Incident date: Sep 25, 2025
I had a head on collision with a light pole and the airbags did not deploy. The vehicle was inspected by aProgressive insurance claims adjuster and they claimed the vehicle a total loss. They kept the vehicle. There were no warning lights or anything. The vehicle had been taken into a North Park Lexus dealership after a defective airbag recall to be serviced in 2018.
Crash
1 injured
Incident date: Sep 20, 2025
electronic parking brake that cannot be engaged while in "park,"
Crash
Incident date: Sep 30, 2025
The Polestar 3 failed while driving with my family on 8/16/25. It had a propulsion failure (with "turtle mode") and it would only go 6 mph or less and would not go up a hill. With nowhere safe to pull over while on the hill, I had to perform an unsafe maneuver to get the car down a hill to a safe place. Once parked it showed dashes on the dashboard and would not go into drive or reverse. The c... Read more
Incident date: Sep 30, 2025
Subject: Complaint Against American Warranty – Tire & Rim Coverage To Whom It May Concern, I am filing this complaint against American Warranty (1-800-346-6469) regarding my tire and rim coverage for my 2020 Jeep Compass (VIN: [XXX] , Mileage: 49,000). The titled vehicle is in my name, [XXX] , [XXX] . On June 26, 2025, I dropped off my Jeep for warranty service. Since then, I have been withou... Read more
Incident date: Sep 30, 2025
There is a known issue documented online regarding the 2024 Hyundai Palisade and the ABS system. On multiple occasions we have noticed that when driving at slow speeds (less than 25 miles per hour) and if the road is slightly uneven, gravel, on an incline or decline, the brake pedal start to vibrate and there is loss of control and increased stopping distance. We reported this previously to Hyu... Read more
Crash
HYUNDAI
SANTA FE SPORT
(2017) — POWER TRAIN
Sep 30, 2025
Incident date: Apr 1, 2025
The vehicle was struggling to pick up the gears and stalled in the road. After having it checked at the Chevy dealer stated it was the Transmission that needed to be replaced. The vehicle is unable to reverse due the the transmission issue. Unable to drive. There is no active recall for this issue which is concerning, considering I've read multiple drivers have the same issue with the 2018 Chevy ... Read more
Incident date: Sep 30, 2025
I have taken my car to the dealership is three different occasions and reported problems with the screens (they go black, even when driving), rear-view image missing, proximity sensor malfunctioning (beeps even when there are no objects or cars around) and the driving assistance system (constantly disengages and reports it, without intervention). Additionally, I've read that the recalls talks abou... Read more
HYUNDAI
TUCSON HYBRID
(2025) — VEHICLE SPEED CONTROL
Sep 30, 2025
Incident date: Sep 1, 2025
I want to add an update to my previous report # 11690629. I think it would be helpful to provide what the Max Speed should be based on my input. So, I will just resubmit the previous report with some additional information. On December 31, 2024, I purchased a new Tesla Model 3 Long Range with Full Self-Driving (FSD). The problem is the car goes faster than it should when Full Self-Driving is a... Read more
HYUNDAI
TUCSON HYBRID
(2025) — VISIBILITY/WIPER
Sep 30, 2025
Incident date: Sep 1, 2025
I went to test drive this car on Saturday 9/27, and noticed that the rear view mirror--the actual mirror, not the video screen inside it--was vibrating/shaking immensely as I drove it. I told them I'd buy the car, but they have to fix the mirror. Tuesday 9/30 I bought the car, with the assurance that the mirror had been fixed. Apparently there's a screw that was loose. Upon leaving the dealers... Read more
Incident date: Sep 13, 2025
I own a 2022 Chevrolet suburban and bought the 72k mile extended warranty. Recently my telematics module went bad which is covered by the GMPP. I lost wifi, my clock is wrong everytime etc. However General Motors no longer makes this part anymore. Parts department utilizes a third party company called specmo for a refurbished authorized unit. However, GMPP will only cover the original msrp not the... Read more
Incident date: Sep 30, 2025
The driver's seat constantly pops during acceleration and braking or going over bumps in the road, which is distracting to the driver and may cause an accident due to popping sensation in the middle of the driver's back.
Incident date: Sep 30, 2025
The idle engine feature is defective. Often, when stopped and the engine goes idle, it will not restart when the driver releases the brake. The van stalls, and the driver is forced to move the vehicle into park and start the engine again. This is dangerous and stressful because the driver behind you expects you to go, especially when the light turns green, but you are stalled, potentially leadin... Read more
Incident date: Sep 22, 2025
A couple of days ago, I started hearing a faint whining noise coming from my vehicle when I pressed on the gas pedal. When I brought my vehicle into the dealership today for my 100,000 mile service, I advised them of such. After raising the concern, I was told that there was an issue with my car's transmission and that it was not covered by the warranty as the warranty for that part ended at 75,... Read more
Incident date: Jan 30, 2025
The contact owns a 2022 Peterbilt 389 equipped with Goodyear Tires, Tire Line: Marathon LHS, Tire Size: 11R22.5, DOT Number: 1MY3TTYBW0324. The tires had been replaced prior to the failure. While driving, the driver's side front tires had a blowout. The local dealer was contacted, where it was diagnosed that the tread had separated. The vehicle was repaired. The manufacturer was contacted and decl... Read more
HYUNDAI
SANTA CRUZ
(2023) — POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Sep 30, 2025
Incident date: Jan 30, 2024
The contact owns a 2024 GMC Sierra 1500. The contact stated that while driving approximately 65 MPH, the vehicle rolled over a bump in the highway, and the message to "Slow Down" was displayed on the instrument cluster. The contact heard an abnormal metal-on-metal sound coming from the vehicle. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the su... Read more
Incident date: Sep 1, 2025
While driving the vehice on 9/23/25, it randomly turned off while driving down my street. Took a while to get it started again, then once it was started, it would not turn off. I brought the vehicle to a local shop. There were NO warning lights.The next day they let me know that the issue was from a faulty sliding backlite, there were cracks on the frame by the back windows that caused water to le... Read more
Incident date: Aug 5, 2025
We are the original owners of this vehicle. Over the past year we have been having to put quart(s) after quart(s) of full synthetic oil into this vehicle. There are no leaks anywhere that the mechanic can find and no burning of oil from the exhaust. We don't drive the vehicle many miles but have to put oil in at least every few weeks. The mechanic stated the last few times we have taken the car in... Read more
Incident date: Dec 5, 1960
While driving down the road the Engine started making a bearing noise and then started making a metallic rattling noise and then stopped. The car was towed to a Don Wessel Honda dealership in Springfield, MO, where they determined that parts in the engine just came apart. There were multiple holes in the Engine Block. I was told that this was not common and at 79093 miles it was no longer under... Read more
Incident date: Dec 5, 1960
Odometer Fraud. The contact purchased a 2012 Chevrolet Silverado 2500. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 147,209. It was later discovered that the mileage on the Title was unknown. The contact paid for a full vehicle report, and he discovered that the mileage was 250,000. on September 6,... Read more
Incident date: Dec 5, 1960
I have constantly had problems with the airbag light going on & off for simply no reason driving the road. Also the windshield sensor light keeps going off making it unsafe to drive at night. I am am a senior citizen & I have to work and I keep going back & forth with my mechanic paying extensive checks on top of getting the problem resolved. I don't have money like that. I live along surviving of... Read more
Incident date: Dec 16, 2024
Deafening static was coming from all the speakers in the car. I turned the radio/navigation system off and there was still static coming from the speakers. This happens after the car is warmed up and it is not drivable.
Incident date: Dec 16, 2024
I bought a 2023 Nissan Rogue from a dealership. 3 hours after leaving the dealership, I was driving down the highway @ 65MPH & the vehicle started a knocking sound, and before I could pull over to the side of the road, the dash lights started illuminating, and the vehicle stalled, the exhaust was smoking and so was the motor. We had to tow the vehicle to the dealership, and now I am concerned to d... Read more
Incident date: Dec 16, 2024
The contact owns a 2024 Hyundai Palisade. The contact stated that while driving at an undisclosed speed, the steering wheel vibrated and was shaking erratically. In addition, the brake pedal was depressed; however, the brake pedal was difficult to depress. The contact stated that the brake pedal needed to be depressed extremely hard to stop the vehicle. There were no warning lights illuminated. Th... Read more
Incident date: Mar 1, 2023
Odometer Fraud. The contact purchased a 2015 Jeep Wrangler. The contact later discovered that there was a mileage discrepancy based on the vehicle's Trip A and Trip B recorded mileage. The vehicle was a dealer sale. At the time of the purchase, the vehicle mileage was 33,000. The contact later discovered that the vehicle Trip A mileage was approximately 98,000, while the vehicle trip B mileage was... Read more
HYUNDAI
SANTA FE SPORT
(2018) — FUEL/PROPULSION SYSTEM
Sep 30, 2025
Incident date: Sep 22, 2025
Faulty fuel pump, vehicle stops while driving and rolls backwards
HYUNDAI
SANTA FE SPORT
(2018) — ENGINE
Sep 30, 2025
Incident date: Sep 22, 2025
Faulty fuel pump, vehicle stops while driving and rolls backwards
Incident date: Dec 31, 1969
I own a 2018 Audi A5. Many critical cooling system parts — including the thermostat housing, water pump housing, radiator end tanks, breather tubes, and quick-connect hoses — are made of plastic and sit in constant exposure to coolant temperatures over 200°F. Over time, these components become brittle, crack, and fail prematurely. Recently, the plastic breather/return hose between the coolan... Read more
Incident date: Sep 29, 2025
Vehicle loses accelerator control unless under 30mph. Dealer says they cannot replicate and corporate have decided the vehicle works as designed. I have a video of vehicle losing power and it doesn't help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Apr 1, 2022
Vehicle loses accelerator control unless under 30mph. Dealer says they cannot replicate and corporate have decided the vehicle works as designed. I have a video of vehicle losing power and it doesn't help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Apr 1, 2022
Our 2021 Palisade is burning 2-3 quarts of oil per 500 - 800 miles. CUSTOMER STATES BELIEVES VEHICLE IS CONSUMING OIL HAD OIL CHANGE PERFORMED ON 7/30/25 ON RO 675582 @ 83769 MILES WOULD LIKE PART 2 OF OIL CONSUMPTION TEST PERFORMED VERIFIED CUSTOMER CONCERN. CHECK OIL LEVEL ON DIPSTICK FOUND THAT THE OIL LEVEL IS BELOW THE LOW MARK. SUBMIT A PHOTO THROUGH STUI OF DIPSTICK. OIL CHANGE WAS DONE O... Read more
Incident date: Apr 1, 2022
Engine or transmission The vehicle has stalled randomly multiple times on the freeway, business roads and intersections, not accelerating and burning through oil Dealership says they cannot figure out or replicate the issue No check engine light or warning of any kind given
Incident date: Aug 1, 2025
The car suddenly dead in the intersection when driving the car, then can’t start the car, can’t shift the gear, stay in neutral position all the time. A message came out staying “Brake problem “! After around 20 minutes, system messaged us “problem solved, OK to drive “, so we were able to start the engine and start driving as normal. I called Service center let them know the scenar... Read more
Incident date: Aug 1, 2025
The car suddenly dead in the intersection when driving the car, then can’t start the car, can’t shift the gear, stay in neutral position all the time. A message came out staying “Brake problem “! After around 20 minutes, system messaged us “problem solved, OK to drive “, so we were able to start the engine and start driving as normal. I called Service center let them know the scenar... Read more
Incident date: Aug 1, 2025
I am unsure what exact component malfunctioned but in 5 separate times within the past 2 months, the vehicle has failed to stop at a normal time when pressing the brakes and a loud rumbling occurs. It feels as if I am sliding on ice.Two of the times it occurred on uneven road surfaces, however 3 times I could not identify an issue with the road. They all occured when coming to a stoplight/stop sig... Read more
Incident date: Sep 6, 2023
During three separate incidents, my vehicle’s engine unexpectedly shut off without warning, twice in the middle of moving traffic and once while idling in a drive-thru when the engine idle stop/start feature was engaged. In each case the vehicle did not immediately restart, leaving me and my family exposed to oncoming traffic and high-speed vehicles, especially once while exiting a highway. The ... Read more
Incident date: Sep 21, 2025
I purchased my car in December 26, 2024 brand new. in January 2025 I had a rock hit my windshield which caused a crack. I had it replaced. Then in June and another rock hit my windshield, which caused another crack, and that windshield was replaced again on August 6, 2025. Within 3 weeks of having it replaced a small piece of gravel hit the windshield causing another crack which I have not replace... Read more
Incident date: Apr 9, 2024
On multiple occasions, the idle-stop function engaged at a red light and then either the entire car shut down or the computer froze for a minute or two then restarted. For each incident, we had cars behind us that either nearly hit us when we did not go forward when the light turned green or nearly hit us by aggressively going around us while we restarted the engine.