Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Jan 13, 2026
Rear window defrosted heated up so hi my window exploded
Incident date: Jul 10, 2025
The vehicle experienced a rough idle and white smoke blowing out the exhaust on a cold startup. It did have coolant loss over a period of time with no visible leaks. I waited until I got a check engine code that revealed a misfire in cylinder 4. Upon further diagnostic testing it was revealed that the head gasket was blown between cylinders 3 and 4. I paid for the repair out of pocket only ... Read more
Incident date: Jan 10, 2026
The Anti-Lock Brake module has prematurely failed in the vehicle. The dealership can and will inspect the fault but they will say they are not trained or authorizes to fix the module. I was directed to an ABS module rebuilder and was simply told by the rebuilder that they could not fix it due to a computer chip shortage. The problem has been reproduced many times as seen with the RAM truck recall... Read more
HYUNDAI
ELANTRA GT
(2018) - ELECTRICAL SYSTEM
Jan 16, 2026
Incident date: Sep 2, 2025
Common problem with this year and model is the low beam projector headlight assembly dims. This is a huge hazard and makes it impossible to see at night with low beam lights. I cannot see more than 30 feet in front of the vehicle at night making the reaction time to any potential threat non-existent at freeway speed and severely reduced in neighborhoods. All options investigated are to replace ... Read more
Incident date: Jan 5, 2026
The contact owns an Evenflo Car Seat, Model Number: 368124708, Model Type: Revolve 360 Slim, Manufactured Date: July 11, 2024. The car seat was being used in a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 25C010000 (Child Seat). The contact stated that the head rest foam was exposed on the left and right sides of the headrest and that the child was picking ou... Read more
Incident date: Jan 5, 2026
The contact owns an Evenflo Car Seat, Model Number: 368124708, Model Type: Revolve 360 Slim, Manufactured Date: July 11, 2024. The car seat was being used in a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 25C010000 (Child Seat). The contact stated that the head rest foam was exposed on the left and right sides of the headrest and that the child was picking ou... Read more
Incident date: Jan 5, 2026
A critical front suspension component failed on my 2023 Tesla Model Y without any accident, misuse, or external damage. While backing out of my garage at low speed, a loud “BAM” occurred — the front lateral link bolt fell off, detaching the lateral link and causing the front body to drop onto the tire. My child was inside the vehicle. Tesla-certified technicians inspected the vehicle and se... Read more
Incident date: Dec 10, 2025
The contact's son owns a 2018 Ram 2500. While the son was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle eventually slowed down and came to a complete stop. The contact stated that several warning lights were illuminated. The owner had received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic);... Read more
Incident date: Jan 13, 2026
The contact owns a 2018 Ram 2500. Upon purchasing the vehicle, the dealer informed the contact that the HCU needed to be replaced. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and traction control warning lights were illuminated, causing the cruise ... Read more
Incident date: Jan 13, 2026
The contact owns a 2015 Ford Taurus. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera image was distorted and appeared upside down. The vehicle was taken to a dealer, where it was diagnosed and it was determined that the rearview camera system had failed and needed to be reprogrammed or replaced. The vehicle was not repaired. The manuf... Read more
Incident date: Jan 13, 2026
Alt/Gen failure stopped the truck in the middle of an intersection No transmission power steering lights. Had to walk back home to charge the battery in a driving rain storm leaving the truck in the intersection.
Incident date: Jan 1, 2026
In a passenger-side front collision at 25mph, no front collision warning was given, and the automatic braking system did not engage. Fire broke out inside the vehicle next to the floorboard beside the front passenger seat (bottom of B-post) almost immediately upon impact. Upon inspection of the vehicle on 1/16, I believe the wiring that powers the passenger side airbags shorted (see photos), resul... Read more
Crash
Fire
HYUNDAI
SANTA CRUZ
(2025) - FUEL/PROPULSION SYSTEM
Jan 16, 2026
Incident date: Jul 1, 2025
The malfunction indicator lamp light is on (MIL) with the following fault code stored in the DME: Fault code Control module Fault code text 1B8302 DME LIN bus, communication (EAC sensor): missing Problem verified. Don't know if car will quit on the highway. Mini recall for exact problem and extended warranty to solve the problem only on the "S" model with the exact same engine.
Incident date: Dec 30, 2025
The lane assist system causes unintended steering intervention, actively pulling the vehicle toward hazards and off the roadway. The vehicle forcefully steers toward turning lanes, skid marks, and normal road markings, creating a serious safety risk. This behavior occurs at speed and is terrifying and dangerous. The same behavior occurred in a Range Rover loaner vehicle of a different model, indi... Read more
Incident date: Dec 30, 2025
The contact had received several recall notifications of an air bag recall for a 2005 Subaru Outback. The contact never owned the vehicle and requested to be removed from the recall distribution list. The manufacturer was contacted and advised the contact that the removal request could not be processed without the complete VIN. The contact had provided a partial VIN.
Incident date: Dec 30, 2025
The contact owns a 2019 Infiniti QX50. The contact was made aware through the rideshare service Uber that the VIN was included in NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, parts for the recall repair were not yet available. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable ... Read more
Incident date: Dec 29, 2025
The suspected malfunctioning component is the fuel injector(s), part of the fuel system(gasoline). The vehicle is currently in my possession and is available for inspection upon request. An independent mechanic believes the issue is injector-related and consistent with a known injector defect. The vehicle is subject to a fuel injector recall that wards of fuel accumulation on top of the engine, cr... Read more
Incident date: Jan 16, 2026
The screen was already running slowly, I placed the car in reverse to exit a parking space. Instead of displaying the backup camera, the IHU rebooted and there was no backup camera view or rear cross traffic information available. Audible turn signals and exterior speakers were also impacted. I believe the issue was the IHU rebooting due to low memory,. There was no accident, so nothing to inspect... Read more
HYUNDAI
SANTA FE SPORT
(2017) - FUEL/PROPULSION SYSTEM
Jan 16, 2026
Incident date: Jan 16, 2026
On November 17, 2025, my 2015 BMW 328i (VIN: [XXX] ) caught fire while parked, locked, and turned off inside my enclosed residential garage in Irvine, California. The vehicle had been parked for approximately 90 minutes prior to the incident. No flammable materials were stored in or around the vehicle. Responding police and fire personnel identified the vehicle itself as the source of the fire, w... Read more
Fire
Incident date: Dec 2, 2025
On November 17, 2025, my 2015 BMW 328i (VIN: [XXX] ) caught fire while parked, locked, and turned off inside my enclosed residential garage in Irvine, California. The vehicle had been parked for approximately 90 minutes prior to the incident. No flammable materials were stored in or around the vehicle. Responding police and fire personnel identified the vehicle itself as the source of the fire, w... Read more
Fire
Incident date: Dec 2, 2025
The contact owns a 2020 Toyota Highlander. The contact stated that while reversing, the rear-view camera screen displayed a black screen. The contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact referenced an unknown recall with a similar failure; however, the VIN was no... Read more
Incident date: Jan 10, 2026
Collion Warning alarm came on with full application of brakes with no vehicles in front or behind. No onward traffic either. Visibility was clear, and driving conditions good. Driving at 35-40 mph. Informed dealer three times (and three different individuals) on December 31 and despite a bevy of promises they have taken no action. Placed warning on Macan.com and several other (purported) owners cl... Read more
Incident date: Jan 10, 2026
Front Driver side and passenger side door latches that freeze and do not latch when shut.
Incident date: Jan 2, 2026
There are times my vehicle keeps accelerating even though I’m hitting the brakes. Once stopped, it then doesn’t want to accelerate. I’ve reported to the dealership and they try to tell me it’s the type of transmission it has and that it’s normal. Continuing to accelerate while braking is extremely unsafe. My engine is also making a ticking noise that it never used to make. I bought my ca... Read more
Incident date: Jan 2, 2026
There are times my vehicle keeps accelerating even though I’m hitting the brakes. Once stopped, it then doesn’t want to accelerate. I’ve reported to the dealership and they try to tell me it’s the type of transmission it has and that it’s normal. Continuing to accelerate while braking is extremely unsafe. My engine is also making a ticking noise that it never used to make. I bought my ca... Read more
Incident date: Jan 2, 2026
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The ma... Read more
Incident date: Dec 3, 2025
Unknown. The truck often lags when the accelerator is pressed. Coming from a stop seems to make it worse. It takes 1-2 seconds more than you would expect as normal for the truck to start to move. This gives you enough time to think something is wrong and cover the brake to prevent you from entering an intersection if there is a problem. The result is that you end up halfway into an intersection s... Read more
Incident date: Dec 3, 2025
Unknown. The truck often lags when the accelerator is pressed. Coming from a stop seems to make it worse. It takes 1-2 seconds more than you would expect as normal for the truck to start to move. This gives you enough time to think something is wrong and cover the brake to prevent you from entering an intersection if there is a problem. The result is that you end up halfway into an intersection s... Read more
Incident date: Jan 12, 2026
On 1/14/2026, I was pulling into a parking space in a parking garage when the vehicle abruptly accelerated causing the vehicle to hit the concrete wall in front of me. No braking assist or front collision warning issued. Airbags deployed. The car is currently at Joe Myers Collision Center in Houston, Texas to obtain an estimate for repair. The police did not respond to reported incident. Incident ... Read more
Crash
Incident date: Jan 14, 2026
After I come to stop at a light or A stop sign, when I press the accelerator the truck lurches out into the intersection then stops and the truck will not move for 1-3 seconds even though I am pressing the gas pedal. When it finally responds, the truck jumps or lurches forward. Each time this happens I am almost hit and people have to drive around me. I have been almost hit like 50 times. ... Read more
Incident date: Jan 14, 2026
After I come to stop at a light or A stop sign, when I press the accelerator the truck lurches out into the intersection then stops and the truck will not move for 1-3 seconds even though I am pressing the gas pedal. When it finally responds, the truck jumps or lurches forward. Each time this happens I am almost hit and people have to drive around me. I have been almost hit like 50 times. ... Read more
Incident date: Jan 14, 2026
Engine hesitation from a stop. Engine takes 1-2 seconds to respond to throttle pedal input. Creates timing safety hazard when attempting to cross oncoming lane to enter roadway. Puts vehicle at risk of not clearing the oncoming lane in time to avoid collision. Intermittent and haven’t been able to reproduce with dealer.
Incident date: Jan 15, 2026
Throttle lagging issues and delayed acceleration.
Incident date: Jan 15, 2026
Car starts just fine, I let it warm up, it idles just fine. It is a 6 speed manual, I can reverse out of my driveway and drive 1 block to the stop sign and the car will stall immediately. This has happened more than 10 times in the past month. I have replaced the spark plugs as of yesterday 1/14/2026 and it ran fine all day through busy city and many purposely made stops along my drive and back ho... Read more
Incident date: Feb 13, 2024
I am submitting this complaint to report a serious safety defect involving my Honda Odyssey equipped with Honda Sensing technology. During normal operation and without any accident, impact, windshield damage, repair, or environmental event, all Honda Sensing safety systems suddenly and simultaneously stopped working. The disabled systems include Collision Mitigation Braking System, Adaptive Cruis... Read more
Incident date: Feb 13, 2024
Both my screen and dash are off which I’m unable to see my mph or any info on my dash
Incident date: Feb 13, 2024
All of my ADAS systems were disabled due to a water leak. The repair required the dealership to hire a "leak doctor" and then replace a module in the rear tailgate. My vehicle showed an alert on the dash that each of the ADAS features were disabled, auto high beams were disabled, and I could not turn the vehicle off by pushing the start/stop button once, I had to use a procedure that forced the v... Read more
Incident date: Jan 15, 2026
All of my ADAS systems were disabled due to a water leak. The repair required the dealership to hire a "leak doctor" and then replace a module in the rear tailgate. My vehicle showed an alert on the dash that each of the ADAS features were disabled, auto high beams were disabled, and I could not turn the vehicle off by pushing the start/stop button once, I had to use a procedure that forced the v... Read more
Incident date: Dec 24, 2025
The spare tire hoist on Tacomas was over tighten at the factory, when I had a flat, used the kit tool to try to lower spare tire, the weak metal failed, unable to lower tire. Took vehicle to Stapp Toyota, they knew all about the problem, they loosen hoist, but would not cover the tool kit under warranty. They wanted me to pay around 300.00 for a new kit. When I got home to try the hoist, I fou... Read more
Incident date: Jan 6, 2026
On [XXX], at approximately [XXX], in Greenwich CT, while I was very slowly driving into a parking space, the engine suddenly and unexpectedly surged,. The vehicle overcame the brakes and raced forward and collided with a stone wall, about 3 ft away. This was a new (since May 2025) vehicle with only approx 3,500 miles on it. I had not had any previous problems with it and there were no warning li... Read more
Crash
HYUNDAI
TUCSON HYBRID
(2025) - UNKNOWN OR OTHER
Jan 15, 2026
Incident date: Dec 2, 2025
Windshield was leaking into electrical compartment. Caused $10,000 worth of damage and caused the vehicle to be inoperable and stop while driving.
HYUNDAI
TUCSON HYBRID
(2025) - FUEL/PROPULSION SYSTEM
Jan 15, 2026
Incident date: Dec 2, 2025
Every time I fill my gas tank up the car acts like it will not turn over and gives me a battery error. I have a brand new battery in my car and key just replaced both December 2025. After turning the car off and waiting then hitting the start button the car will start up then shutter. After going down the road it's fine and doesn't have the issue of not starting.
HYUNDAI
TUCSON HYBRID
(2025) - ELECTRICAL SYSTEM
Jan 15, 2026
Incident date: Dec 2, 2025
I am reporting a safety issue with my 2024 Toyota Tacoma regarding Recall 25V595 / 25TA08 (Blank Instrument Cluster Display). Multiple authorized dealers have refused to perform the repair, claiming that parts are unavailable. This defect prevents me from obtaining commercial insurance and fully utilizing the vehicle for my business needs, as a non-functional speedometer is a major safety hazard. ... Read more
Incident date: Jan 15, 2026
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the 4-WD warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the PTU needed to be replaced. The vehicle was not repaired due to the cost. Upon further investigation, the contact related the failure to NHTSA Campaign: 25V011000 (Power Train); ho... Read more
Incident date: Jan 15, 2026
1) Brakes spongy hard to stop have to pump like old truck to get good pedal. Dangerous almost rear ended vehicle ahead. Family uses caution to drive. Took to Honda world 8-8-25. Tec and sec mgr said nothing wrong w rakes. Ridgeline has 4181 miles on it Cyst num107536 inv # hocs468892 2)blind spot warning light appears in black background near dash. Had to highlight area around it so easier to fin... Read more
Incident date: Jan 12, 2026
The Hyundai Tucson has a warning "Consider taking a coffee break" which cannot be disabled. This is a distraction which can cause an accident. Driver should be allowed to disable it.
Incident date: Jan 12, 2026
Yes, Toyota has extended the warranty for the Continuous Variable Transmission (CVT) on certain C-HR models (specifically 2018-2019) in Canada and potentially the US due to widespread reports of a defective bearing, covering failures up to 10 years or 193,000 km (around 120,000 miles) and offering refunds for past repairs, a move prompted by consumer advocacy, though US action often lags Canada's.... Read more
Incident date: Jan 12, 2026
Tacoma Dodge Chrysler Jeep Ram at address: 4101 S Tacoma Way, Tacoma WA 98409 The service provider (Andrew) has said his boss is telling him to have the vehicle moved and putting the responsibility on us at our own expense. We opened a case US Customer Care recall department case #[XXX] is pressuring us to move our 2017 Jeep at our own expense. It is inoperable and will not drive due to a safe... Read more
Incident date: Nov 20, 2025
Vehicle: 2025 Honda Prologue Location: Sacramento, California Date of Incident: [XXX] What failed or malfunctioned The vehicle experienced a sudden loss of directional stability involving the steering system, brake-by-wire system, and electronic stability control (ESC). Steering and braking inputs did not produce proportional vehicle response. What happened While driving under normal conditio... Read more
Crash
Incident date: Apr 4, 2022
On December 29th 2025 I was driving the vehicle in a residential area approximately 40 MPH. The Interior ABS warning lights illuminated. I could here a banging noise coming from the back of the Vehicle. I took the vehicle to a Nissan Dealership who inspected it and said the entire rear braking system including rotors bubs sensors and axle were damaged and needed to be replaced. The dealership stat... Read more