Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Jan 14, 2026
EXCESSIVE OIL CONSUMPTION = ENGINE FAILURE + NO WARRANTY HONORER
Incident date: Dec 16, 2025
The contact owns a 2015 Lincoln MKZ. The contact was advised of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the vehicle on the side appeared on the op... Read more
Incident date: Jan 19, 2026
The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ... Read more
Incident date: Sep 10, 2025
The contact owns a 2025 Chevrolet Silverado. The contact stated that while driving at 35 MPH for an unknown reason, a 2008 Honda Odyssey, making a turn, swerved in front of the vehicle, and a crash occurred. There were no warning lights illuminated. The driver struck the steering wheel and sustained a concussion, and had a severe strain, shoulder injuries, and an eye injury. The passenger sustain... Read more
Crash
2 injured
Incident date: Jan 14, 2026
The rear windshield shattered out of nowhere while parked outdoors on a cold day (<20 degree weather). There was no impact involved in the shattering. Dealer stated that I must go through insurance in order to get rear windshield repaired. Upon further searching this is a problem that is common with the Acura RDX model from years 2019-2023 there was even a Technical Service Bulletin (TSB) on May ... Read more
HYUNDAI
VELOSTER
(2012) - ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
Jan 23, 2026
Incident date: Jan 15, 2026
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving 75 MPH, the vehicle lost motive power with a tapping sound coming from the front passenger’s side of the vehicle. The message "Monitor Brake Service System" was displayed. The vehicle was pulled over to the side of the road and inspected, but no failure was found. The vehicle was taken to an independent mecha... Read more
Incident date: Jan 15, 2026
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving 75 MPH, the vehicle lost motive power with a tapping sound coming from the front passenger’s side of the vehicle. The message "Monitor Brake Service System" was displayed. The vehicle was pulled over to the side of the road and inspected, but no failure was found. The vehicle was taken to an independent mecha... Read more
Incident date: May 20, 2025
The contact owns a 2021 Kia Soul. The contact stated that the engine was running rough, and there was a significant amount of air and oil when the oil cap was opened. Additionally, there was an abnormal sound coming from the exhaust system. The vehicle was sluggish while driving and depressing the accelerator pedal. The wrench warning light was illuminated. The contact stated that the vehicle was ... Read more
Incident date: May 20, 2025
The contact owns a 2021 Kia Soul. The contact stated that the engine was running rough, and there was a significant amount of air and oil when the oil cap was opened. Additionally, there was an abnormal sound coming from the exhaust system. The vehicle was sluggish while driving and depressing the accelerator pedal. The wrench warning light was illuminated. The contact stated that the vehicle was ... Read more
Incident date: Jan 22, 2026
The oil separator / PCV system on my 2023 Volkswagen Atlas failed prematurely, causing oil leakage and abnormal crankcase pressure. This resulted in oil escaping into the engine bay and related components. Failure of this system can lead to oil contacting hot engine surfaces, potential fire risk, loss of oil pressure, and possible engine damage. The defect occurred well before expected service lif... Read more
Incident date: Jan 22, 2026
Extreme glare from the hud when the sun is to the rear of the vehicle. Moves back and forth as your driving. This is very distracting because of its extreme brightness. Brighter the sun brighter the glare.
Incident date: Jan 6, 2026
Hard braking first occurred on a major highway with no prior notice that this would happen in close call accidents. The cars traffic had to veer away from me in order to avoid hitting me. Another highway (95) incident was a 18 wheel semi that had to move to the shoulder and could have easily totaled my car and me. I then researched this and found I could delay the action be setting the Forward Col... Read more
Incident date: Jan 6, 2026
Hard braking first occurred on a major highway with no prior notice that this would happen in close call accidents. The cars traffic had to veer away from me in order to avoid hitting me. Another highway (95) incident was a 18 wheel semi that had to move to the shoulder and could have easily totaled my car and me. I then researched this and found I could delay the action be setting the Forward Col... Read more
Incident date: Jan 22, 2026
2013 Honda Accord with proper Maintenance and oil changes on time burns oil since few years despite its a low mileage car with total 69000 miles. I see online a lot people facing same issues with Honda oil burning complaints in 2013 to 2017 Accords and others. But never recieved any Recall or Technical Service Bulletin from honda to get this problem addressed. In fact spoke to Honda customer servi... Read more
Incident date: Jan 15, 2026
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Jan 15, 2026
The contact owns a 2024 Jeep Grand Cherokee. The contact was informed by the dealer that the VIN was associated with NHTSA Campaign Number: 25V766000 (Engine); however, parts were not yet available. The dealer confirmed that the recall repair could not be completed due to parts unavailability. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. ... Read more
Incident date: Jan 14, 2026
While driving on a limited-access highway at 65 mph with cruise control engaged, the vehicle unexpectedly reduced speed to 50 mph without any driver input under steady traffic and road conditions. No braking was applied by the driver, and no warnings or alerts were displayed prior to or during the speed reduction. Separately, the vehicle’s displayed speed-limit information was unstable during h... Read more
Incident date: Sep 9, 2025
The most recent occurrence happened on January 20, 2026. This was not the first time this issue occurred. During a prior incident involving the same loss of accelerator response and unpredictable vehicle behavior, my small children were passengers in the vehicle and became visibly distressed and worried. During the most recent incident on January 21, 2026, while driving through an intersection, t... Read more
Incident date: Jan 19, 2026
My vehicle recently experienced a sudden flashing check engine light, severe misfiring, and rough engine operation, creating an unsafe driving condition. An inspection by an authorized GMC dealership, Serra Buick GMC Champaign, confirmed a failed deactivating valve lifter on Cylinder 5, documenting that the lifter ceased movement after a single engine rotation. The dealership advised that the fail... Read more
Incident date: Dec 1, 2025
Ever since the purchase of the car I been bringing this attention to the dealership but they always turn down and avoiding the situation at first electrical issues like turning signals goes in and out window stop rolling up sometimes had to try for hours just rolls up fog light check light headlight and turn signal all together went out in the beginning started to work in and out and now window tu... Read more
Incident date: Jan 7, 2026
The contact owns a 2019 Jeep Cherokee. The contact stated that on three occasions after refueling the vehicle and driving approximately two feet, the vehicle unexpectedly shutoff. The message to “Shift to Park” was displayed. The contact activated the hazard lights. The accelerator pedal was depressed; however, the vehicle failed to respond as needed. The vehicle was eventually restarted. The... Read more
Incident date: Jun 3, 2025
Went in for a typical servicing. They noted that the downstream O2 sensor was damaged by rodents. The vehicle, with around 14k has always been stored in a weather tight garage, never stored outside. There has been no rodents in the building since I owned it from 1999. This is a presumptuous statement I refuted, but they wouldn’t take off, and I felt this is a warranty or recall item. There ... Read more
Incident date: Jun 3, 2025
I just had the 68C recall done to my Jeep Wrangler 4XE recently. Before the recall, it was running fine. But now, every time I go uphill in electric only mode, the car would suddenly lose power (eg. slowing down from 50 MPH to 20 MPH). Pressing the accelerator does nothing, until I fully depress it, at which point the gas engine would start and the car jerks forward. It's very dangerous with the s... Read more
Incident date: Jan 16, 2026
How are you? The problem with our Hyundai involves the engine and engine control system. My vehicle is equipped with the same 2.0-liter Nu GDI engine that Hyundai recalled in other 2021 and 2022 vehicles for engine stalling, internal engine damage, and fire risk. Although my VIN is not currently listed, the engine itself is identical to the recalled engines and is available for inspection. Since... Read more
Incident date: Jun 9, 2024
When I attempt to fuel the car, the gas pump immediately shuts off regardless of the gas station or the pump that I am at. The gas also seemed to not want to go into the tank, as I could see some of the gas leaking out around the rim of the tank even though it was empty when I began to fuel.
Incident date: Jan 20, 2026
Screen is black and no app access. No power to accelerate.
Incident date: Jan 20, 2026
Vehicle: 2017 Hyundai Santa Fe On June 9, 2024, when my wife started the vehicle, the engine was immediately knocking. Due to concern for safety and the risk of catastrophic engine failure, the vehicle was not driven and was towed to our home to prevent further damage. Hyundai was contacted shortly after discovery of the issue. During a phone call, we were told there were no active recalls appli... Read more
Incident date: Jan 20, 2026
I am submitting this formal complaint regarding the Los Angeles County Sheriff’s Department (LASD) and its subsidiary, the Santa Clarita Valley Sheriff’s Station (SCVS). I request confidentiality to the extent permitted by law. This complaint alleges a systemic pattern of overpolicing, pretextual stops, and excessive citations for minor violations, disproportionately targeting Latino/Mexican a... Read more
Incident date: Jan 20, 2026
This complaint is not about the fuel injector. It is about door hinges, Customer Service Program 23B56. I have been trying to get Lithia Ford of Roseburg, OR to fix it for 10 months and they will not. The door hinge makes a loud popping noise and I am afraid it will come off soon. I received a recall notice shortly after I purchased the car from another dealer. Lithia is the only Ford dealership i... Read more
Incident date: Dec 30, 2025
Failure of ICCU charging unit and Level 2 charging failure consistent with the description in this article [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Dec 30, 2025
Failure of ICCU charging unit and Level 2 charging failure consistent with the description in this article [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Dec 30, 2025
My 2015 Ford fusion 1.5 L engine has had problems since 2022. I have been adding antifreeze, changed spark plugs many times, flushed my antifreeze and the vehicle overheats and has had to be towed twice changed out thermostat, spark plugs, coil pack, two times for misfiring coolant housing with no success. Called in a complaint to Ford Motor Co. and they are unwilling to help. They said they put ... Read more
Incident date: Jul 3, 2025
The 2025 and 2026 dually 3500 Ram trucks with the 12" AAM rear axle are having issues with the rear wheel speed sensors (different sensor for each side). They apparently fail or are not able to properly communicate to the computer. When this happens, the following are disabled: -ABS -Auto Emergency Braking -4x4 -Electronic Stability Control -Cruise Sometimes, the engine won't shut off. The gauge ... Read more
Incident date: Jul 3, 2025
The 2025 and 2026 dually 3500 Ram trucks with the 12" AAM rear axle are having issues with the rear wheel speed sensors (different sensor for each side). They apparently fail or are not able to properly communicate to the computer. When this happens, the following are disabled: -ABS -Auto Emergency Braking -4x4 -Electronic Stability Control -Cruise Sometimes, the engine won't shut off. The gauge ... Read more
Incident date: Jan 22, 2026
2017 fusion 1.5 ecoboost.(purchased at 128k) 148k miles- 1 time white smoke at start up no check engine light. All of a sudden while driving started to drive rough. Towed too mechanic, determined cylinder #2 has coolant intrusion. Conducted the TSB. For this defect. All symptoms confirmed for the coolant intrusion. Got Quoted $10k for engine replacement. Vehicle has been parked in driveway sinc... Read more
Incident date: Jan 22, 2026
On three occasions while the vehicle was idling, the dashboard screens and interior lights went completely black, and the steering wheel jerked abruptly in my hands. This sudden electrical failure creates a serious safety concern, particularly if it were to occur while driving at higher speeds. The dealer has not been able to reproduce the problem. There were no warning lamps, messages or other sy... Read more
Incident date: Jan 22, 2026
On three occasions while the vehicle was idling, the dashboard screens and interior lights went completely black, and the steering wheel jerked abruptly in my hands. This sudden electrical failure creates a serious safety concern, particularly if it were to occur while driving at higher speeds. The dealer has not been able to reproduce the problem. There were no warning lamps, messages or other sy... Read more
Incident date: Jan 3, 2026
My 2011 Ford Fusion Hybrid is dangerous to me and others on the road. When I drove my car, was coming to a stopping point and it didn't want to stop. It does it off and on. I took it to the dealership and was told I needed a abs module. They didn't have any because they was on back order. This was during the pandemic and as of 2026 they are still on back order. I also purchased two abs modules use... Read more
Incident date: Dec 28, 2025
Ford does not have the parts to repair my car; my rear camera gets fuzzy at times
Incident date: Jan 18, 2026
2021 Chevy Tahoe RST. Bad lifter valve, warranty not wanting to cover replacement for new one.
Incident date: Jan 17, 2026
My backup camera does not work consistently. It will sometimes come on and show objects behind me; other times it is a black screen. I have read where Toyota models from 2022 to newer, but not including the 4 Runner, are having major issues with the back up camera and are under recall. I believe this recall should include the Toyota 4 Runner, as mine seems to be having issues which affect my s... Read more
Incident date: Jan 8, 2026
While driving, the vehicle experienced an unintended side airbag deployment without any collision or impact. At the same time, the seatbelt locked, the vehicle came to a sudden stop, and a hybrid system malfunction warning appeared. The vehicle immediately became undrivable and was towed. The vehicle remains available for inspection and is currently under the manufacturer’s control. This sudde... Read more
1 injured
HYUNDAI
IONIQ 5
(2024) - LATCHES/LOCKS/LINKAGES:FUELING/CHARGING DOOR/HATCH/PORT:LATCH/LOCK RELEASE SYSTEM
Jan 22, 2026
Incident date: Dec 28, 2025
The contact owns a 2023 Audi SQ8. While refueling the vehicle, the contact became aware that the electric actuator had fractured. There were no warning lights illuminated. The vehicle was towed to the local dealer, who confirmed that there was no emergency fuel door release. The vehicle was repaired. The manufacturer was contacted and provided information about the red door release. The failure mi... Read more
Incident date: Jan 17, 2026
On January 13, 2026, the engine in my Suburban failed suddenly and completely, rendering the vehicle inoperable without warning. The failure left me stranded with my children, creating a serious safety concern and requiring immediate towing. Prior to that day, the vehicle exhibited no ongoing symptoms, warning lights, or performance issues, aside from a ticking noise that appeared only on the day ... Read more
Incident date: Jan 15, 2026
The contact owns a 2022 Ford Transit. The contact stated that while reversing, the back over prevention camera became inoperable. The contact stated that the image was distorted. The message Pre-Collison assist not available was displayed and then disappeared. The contact stated that the camera was repaired under recall. The contact stated that the camera was turning gray and blue. The manufacture... Read more
Incident date: Jan 15, 2026
The contact owns a 2022 Ford Transit. The contact stated that while reversing, the back over prevention camera became inoperable. The contact stated that the image was distorted. The message Pre-Collison assist not available was displayed and then disappeared. The contact stated that the camera was repaired under recall. The contact stated that the camera was turning gray and blue. The manufacture... Read more
Incident date: Jan 12, 2026
Transmission hard shift. Sputters when driving
Incident date: Nov 19, 2025
Went to pull into parking lot, ADAS system starting going crazy. Throws transmission malfunction error. Headlights won’t work - they turn on and off or go extremely dim. Van keeps jerking and losing power. Code reader showed U3000-49 electronic failure. Van drove normal, no issues until this code popped up. Issue started 01/08/2026.
Incident date: Nov 19, 2025
Went to pull into parking lot, ADAS system starting going crazy. Throws transmission malfunction error. Headlights won’t work - they turn on and off or go extremely dim. Van keeps jerking and losing power. Code reader showed U3000-49 electronic failure. Van drove normal, no issues until this code popped up. Issue started 01/08/2026.
Incident date: Nov 27, 2025
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train), and the vehicle was taken to the local dealer and to Sedano Ford (8970 La Mesa Blvd, La Mesa, CA 91942), where it was determined that the rear axle bolts needed to be replaced; however, the parts to do the recall repair were not yet available. The contact stated that the manufac... Read more