Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
HYUNDAI
SANTA FE SPORT
(2016) - WHEELS
Jan 26, 2026
Incident date: Jan 26, 2026
The rear driver-side wheel detached from the axle, resulting in an immediate loss of vehicle control. As a result, the truck left the roadway. The detached wheel landedapproximately 150 feet behind the vehicle, on the opposite side of the road from where the truck ultimately stopped. Insurance has not yet completed its inspection of the vehicle; however, the crack and damage to the wheel were obs... Read more
Crash
Incident date: Jan 21, 2026
The contact owns a 2024 Jeep Compass. The contact stated while attempting to start the vehicle, the vehicle failed to respond. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed and determined that the battery needed to be replaced. The contact stated that the failure had occurred approximately four times. The vehicle was repaired for the same failure appr... Read more
Incident date: Feb 19, 2012
The contact owns a 2018 Tesla Model X equipped with Lexani Tires, Tire Line: LX-20 Performance, Tire Size: 265/45/R20, DOT Number: 1TBA7B95C3724. The contact stated that while driving at an undisclosed speed, there was a loud sound coming from the front of the vehicle. After the vehicle was inspected, the contact observed tread separation on the driver’s side rear tire, and that the top tread po... Read more
Incident date: Jan 24, 2026
The contact owns a 2018 Ford Focus. The contact stated that the vehicle was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and was taken to the dealer to be repaired under the recall. Approximately 2-3 months after the recall repair was completed; while driving approximately 25 - 35 MPH, the engine made a loud thumping sound. There were no warning lights illuminated. The... Read more
Incident date: Jan 24, 2026
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while his son was driving 50 MPH on the expressway in subzero temperatures, the vehicle started to shake abnormally. The driver pulled over and noticed oil on the undercarriage of the vehicle. The driver waited for three hours in hazardous weather for tow truck assistance. The vehicle was towed to an independent mechanic who dete... Read more
Incident date: Nov 17, 2025
I took my vehicle to the dealership in Chantilly, VA on May 17, 2025. On July 24, 2025, I discovered that my vehicle had no oil, despite being approximately 4,000 miles away from my next scheduled oil change. I have video documentation confirming that there was no oil in the vehicle. The car was towed back to the dealership; however, no corrective action was taken. The dealership offered to perfo... Read more
Incident date: Nov 17, 2025
Issues with 1.5L turbo engine and fuel injector causing safety features to be disabled and flash on dashboard repeatedly, also heard of many issues with head gasket failure in this specific engine which could lead to driving in limp mode on a highway(20miles or less). These safety concerns could potentially be LIFE THREATENING if these issues occur on a highway
Incident date: Nov 17, 2025
Issues with 1.5L turbo engine and fuel injector causing safety features to be disabled and flash on dashboard repeatedly, also heard of many issues with head gasket failure in this specific engine which could lead to driving in limp mode on a highway(20miles or less). These safety concerns could potentially be LIFE THREATENING if these issues occur on a highway
Incident date: Jan 25, 2026
The power liftgate would start to close unexpectedly. At first, we would hit the button and it would stop closing, but this did not stop it recently and the door did not stop closing. If I had not been a 200lb man, it would have killed me. I had to force the door up to stop it and broke the piston. Had I been smaller, I don’t know what would have happened. My neck and back were injured from the ... Read more
Incident date: Jan 7, 2022
On 1/22/25 took my car in for warranty repairs of the air induction system. The dealership claimed they fixed it, On 2/17/25 went back letting the dealership know the issue was not fixed but the told me that they didn’t see anything wrong. yet a year later to the date I am having the same issue visit the dealership for them to let the car thaw and cleared code for my check engine light to pop b... Read more
Incident date: Nov 26, 2025
When it rains, back up camera footage becomes hazy, unclear, blurred, unreadable- cause rain water falls on to the rear camera. So backing up becomes very difficult and unsafe, when it rains. Can’t see clearly what’s behind of the car. This is a serious safety issue.
Incident date: Jan 24, 2026
2011 Mazda6 A serious safety defect occurred on my vehicle and matches NHTSA Recall 19V-323 / Mazda Recall 2818I (front cross member corrosion due to insufficient coating) despite this recall not being associated with my VIN. Front cross member cracked due to rust, causing loss of steering control, wheel misalignment, and scraping from the front wheel. This is exactly the failure described in the ... Read more
Incident date: Jan 24, 2026
2011 Mazda6 A serious safety defect occurred on my vehicle and matches NHTSA Recall 19V-323 / Mazda Recall 2818I (front cross member corrosion due to insufficient coating) despite this recall not being associated with my VIN. Front cross member cracked due to rust, causing loss of steering control, wheel misalignment, and scraping from the front wheel. This is exactly the failure described in the ... Read more
Incident date: Dec 27, 2025
Horn stopped working at 47,474 miles Check Tire Pressure System light is on, poor sensor at 45,650
Incident date: Dec 27, 2025
Horn stopped working at 47,474 miles Check Tire Pressure System light is on, poor sensor at 45,650
Incident date: Aug 1, 2025
My 2017 Kia Sedona has has regular oil changes about every 3000 miles. I was not due for an oil change quite yet and a ticking noise coming from the engine started to occur. I made an appointment at the Kia dealership right away. Just a few days before my appointment there was no warning light for the oil or engine until the engine failed, went limp and I lost power steering control, the brakes ... Read more
Incident date: Aug 1, 2025
Since December 2025 we have had a "Service 4WD" light on our dash. Recall 01C was announced on 01/26/25. I have contacted Jeep dealers and Chrysler customer service with help/resolution to this. That all tell me to wait for parts. It's been a year. When will this be addressed???
Incident date: Jan 18, 2026
The engine failed right in the middle of a intersection completely shut down, locked up the motor
Incident date: Jan 18, 2026
After 38,000 miles and 8 years of normal service (mix of city, highway, and 10% towing), my 8L90 transmission began to shudder occasionally. The problem first became apparent when driving slightly uphill, on cruise control at about 50 mph, or while slightly accelerating on a flat road, with no load in the box, and no trailer. It felt like I was driving across a rough patch of asphalt or rumble s... Read more
Incident date: Jan 18, 2026
Lights appeared on dash, brought to the dealership. Dealership states engine damage due to valve train and a remanufactured engine was installed. This was approved by us for a $2000 charge. This charge included new manifolds, water pump, fuel pump and all associated gaskets
Incident date: Jan 24, 2026
Battery goes into deep sleep truck will not crank this the 3rd time for this truck.
Incident date: Jun 7, 2025
Vehicle: 2012 Toyota Prius Mileage: Approximately 217,000 miles While driving normally in traffic, the vehicle experienced a sudden and unexpected brake system failure. Multiple warning lights illuminated simultaneously, including the red BRAKE warning light, ABS warning light, traction control light, and warning symbol (!). Shortly after, the vehicle began emitting an audible warning/beeping, a... Read more
Incident date: Jan 22, 2026
My car is having a problem with the a coolant intrusion into the intake so coolant is leaking into the engine, this being said there was a recall for my car a while ago when I did not own the car and I believe it was never replaced or taken care of. When I went to the ford dealership they are saying that there is no recall for my car. The car misfired once which is one of the symptoms, I got my sp... Read more
Incident date: Dec 1, 2025
I had heard a thumping noise in the front end when I would turn the vehicle. On the date of crash, there was a very loud pop noise, then loss of brakes and impact. Air bags deployed due to impact. Total loss.
Crash
Incident date: Dec 1, 2025
At approximately 82,000 miles, the vehicle began exhibiting transmission shuddering, hesitation, and harsh engagement at low speeds (under approx. 35 mph). The condition progressively worsened, resulting in jerking and delayed acceleration from a stop, creating unsafe driving conditions in traffic. At approximately 86,000 miles the transmission issues continued to worsen, and I therefore determ... Read more
Incident date: Dec 1, 2025
The car failed inspection due to rust which had formed at the attachment points where the body is bolted to the chassis. The importance of this location made this rust a severe safety risk. The problem existed on both left and right sides of the vehicle. The fact that water was channeled to these locations with no opportunity for drainage or rust protection is a clear design flaw. The vehicle had ... Read more
Incident date: Aug 19, 2025
Onstar module is not working
Incident date: Jan 5, 2026
My 2018 BMW M6 which cost me almost $90,000 suddenly lost its suspension balance and height. Driving got bouncy, axles lost balance, driving turned hazardous. It was diagnosed that , The Virtual Dynamics Management module was fried and defected. The replacement cost $2,571.40 which Irvine California BMW made the recommended repair. After revisiting and researching the root cause, speaking with... Read more
Incident date: Jan 5, 2026
My 2018 BMW M6 which cost me almost $90,000 suddenly lost its suspension balance and height. Driving got bouncy, axles lost balance, driving turned hazardous. It was diagnosed that , The Virtual Dynamics Management module was fried and defected. The replacement cost $2,571.40 which Irvine California BMW made the recommended repair. After revisiting and researching the root cause, speaking with... Read more
Incident date: Jan 17, 2026
My 2024 Jeep Grand Cherokee 4xe is subject to two active safety recalls that have rendered it unusable for over one month. RECALL 1 - BATTERY DEFECT: Vehicle subject to recall for high-voltage battery issues. Stellantis installed software to throttle charging but has NOT replaced the defective battery components. This is a temporary workaround, not an actual repair. The manufacturing defect remai... Read more
Incident date: Dec 19, 2025
There is a clunking, clicking or ratcheting noise when turning left or right. Reported issue to dealer multiple times. They replaced a CV axle on one side, but shortly after the other the noise came back. Dealer mechanic stated that Honda acknowledges the issue but there is not a fix at this time because spare parts have the same defect.
Incident date: Nov 26, 2024
This vehicle has ongoing issues with electrical systems. Any time temperature drops into negative digits the vehicle will drain both batteries to the point the auto is inoperable. Further jump starting the vehicle in a very low battery state is a futile venture. The issue leaves the vehicle and it's occupants stranded in sub-zero conditions.
Incident date: Dec 1, 2025
The CVT transmission, which is part of the vehicle’s powertrain system, experienced a premature failure. The vehicle became inoperable and was in an unsafe location, so the police had to tow it. I am not sure if a police report was issued. The tow resulted in extensive impound fees. The transmission is available for inspection upon request. The failure caused loss of power and unpredictable ope... Read more
Incident date: Nov 19, 2025
I was driving down a busy road with my toddler in the car when the car just stopped. Went from traveling 40 mph to a complete standstill. Dead, in the middle of the road. No warning lights or signals at all. Could not get the car in neutral. Wheels locked up and not able to shift to neutral without the car being on, which was not happening. Had to get the car towed to the dealer. The tow truck dri... Read more
Incident date: Nov 19, 2025
The LED Headline Assembly in the 2022+ CX-5 frequently malfunctions by itself causing the headlight to burn out and fail on a frequent basis. This is an unacceptable issue that is causing new car owners in lost time and money to get this poor headlight design repaired on a frequent basis. This is a known issue for this vehicle and has been frequently reported online that it really needs a recall... Read more
Incident date: Nov 19, 2025
approximately, on or about [XXX], while driving our Chev Silverado, VIN as noted [XXX] ) started to experience transmission issues when i started from a stop sign and it started hesitating upon acceleration, jerking (gears not meshing correctly every time i had to stop). This included delayed engagement of gears, roughing shifting, slight slipping of gears, at times i could smell a burning lik... Read more
Incident date: Jan 14, 2026
While driving, pressing the accelerator pedal, the vehicle hesitated and stalled. No warning lights came on until after I attempted to turn the vehicle back on then the check engine light and low oil light were illuminated. My vehicle was towed to a local mechanic and I was informed that the engine was blown and to tow my car to a Hyundai dealership as I was still under the 10 year/100k mile warra... Read more
Incident date: Jan 14, 2026
The car started making a wining noise while accelerating. The car was brought to my local dealer where I always have my service done and they said I need a new transmission. The cost will be approx. $9,300.00. The car has less than 84,000 miles on it and is just 6 years old. Every recommend service has been done to date.
Incident date: Jan 16, 2026
Rearview camera stop displaying image for 24 hours.
Incident date: Jan 9, 2026
I received a recall on my 2022 ford f150 vehicle stating that the wheel end hub bolt in the rear axle may become loose or break. Continued use of the vehicle can cause damages to other vehicles and/or cause crashes. I tried to have this repaired when I received a recall notice back in November 2025 but they were unable to help. I dropped my vehicle off on 1/6/26 for recall repair and they are tell... Read more
Incident date: Jan 9, 2026
The rear suspension lateral links (Rear Control Arm No. 1) have failed to remain adjustable because they were permanently encapsulated in epoxy by the dealer during the official Lexus Safety Recall for rear suspension arm corrosion. This component is currently installed on the vehicle and available for inspection upon request. This "locked" state has caused a severe misalignment resulting in prema... Read more
Incident date: Jan 9, 2026
LED low beam headlight failures. Our 1st headlight failure occurred in January 2025 at 51,248 miles (Passengers Side), our 2nd failure occurred in December 2025 at 64,356 miles (Drivers Side). My claim is Ford decided to embrace LED technology with out properly performance testing it. LED headlights are new on the explorer platform since 2020, the platinum & ST trims are the only ones that utilize... Read more
Incident date: Nov 30, 2025
2016 Honda Accord- The audio navigation unit creates loud screeching noise even when volume is turned down to 0, making the car impossible to drive. I had to remove the fuse to disable the unit which also resulted downing the car backup camera as the whole display unit went down. I placed order in July 2025 and got delivering of back order unit in Dec 2015 after 6 months of wait. Rep... Read more
Incident date: Jan 12, 2026
UNKNOWN. Car manufactured in 7/25 but should be part of recall 25V869. Loud knock reported in 2025 and subsequent decrease in acceleration and gas mileage. Taken to dealership multiple times in 2025 to diagnose issue but no resolution.
Incident date: Jan 19, 2026
When getting onto the highway on November 30, 2025, the engine on my 2022 Hyundai Tucson made an odd sound, acceleration was compromised and the check engine light came on. My husband was driving and he safely navigated us off the highway and back to our home via city streets. We were very concerned we were going to break down on the highway or city street during a cold time of year. The next da... Read more
Incident date: Dec 15, 2025
I did an OTA update that made the rear view camera work intermittently. It would just flash an image every couple of seconds instead of a live stream. I took it into the dealer, and on the way, it totally gave out in the middle of traffic in a very unsafe way. I was flashed with many warning signs and was not able to get it started again for 5min by just turning it on/off again. I finally got it... Read more
Incident date: Dec 17, 2025
The contact owns a 2021 BMW X5. The contact stated that while attempting to start the vehicle with the Push to START button, the vehicle failed to start. There was a clicking sound coming from under the hood. The failure was intermittent. The contact replaced the hybrid battery; however, the failure reoccurred. The contact stated that after several attempts, the vehicle started. The vehicle was ta... Read more
Incident date: Jan 19, 2026
4 months after taking vehicle in for recall fixes, both recalls on vehicle have not been remediated due to parts not being available. No ETA on availability and get a run around when asking for more info. Hub Shaft Recall stats that driving the vehicle with a broken hub bolt will wear shafts but no loaner was given so I have no choice but to drive vehicle with a broken bolt. Ford customer service ... Read more
Incident date: Jan 23, 2026
The EPS malfunctions and turns off during normal driving operations at random intervals. Happens more when temperature outside is below 50 degrees. This has made it difficult to steer and has almost caused me to get in an accident on multiple occasions