Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 76,133 complaints for HYUNDAI
Incident date: Oct 28, 2025
10rd80 Transmission CDF drum failure. A known design defect on 2020 F150 that Ford should issue a recall on. Ford finally fixed the design issue in August 2022. My truck is out of warranty so I will be out over $6000 that I do not have to fix. Extreme financial problem as I do not have the money to fix and this is my only vehicle
Incident date: Nov 5, 2025
I was driving down a 4 lane highway at 70mph with no landscaping, cars or trucks around me what so ever and my sunroof imploded on me. Luckily my sunshade was closed. The glass was domed outwards like pressure from inside the cabin pushed it out and shattered into tiny pieces. Hyundai is aware of this issue but is not willing to cover it under warranty. My vehicle isn't even 3 years old and ha... Read more
Incident date: Nov 5, 2025
car often does not accelerate when hitting the gas. Was turning onto highway from a stop car did not accelerate causing other vehicle to swerve to avoid hitting me as my car would not move. Couple seconds later it moved
Incident date: Nov 6, 2025
Last year I notice water in my tail lights. I removed the bolt to help drain the water. Part of my tail lights is now burned out. Now at 77,000+ my start/stop light came on, then the check engine. Scan code was P0304. Misfire on cylinder 4. I changed ignition coil 4, set of spark plugs. It was still misfiring on 4. I had spark plugs on 4 changed. This still did not fix it. The person who changed... Read more
Incident date: Oct 29, 2025
While charging at home with provided Level 1 Charger, the vehicle will suddenly stop charging. When it stops, it appears to be surging an electrical charge back into the home (black marks on outlets requiring an electrician to replace, black marks on the charger plug, and most recently, threw a breaker on our home electrical panel). This is a fire hazard.
Incident date: Oct 29, 2025
During multiple dealership visits in 2025, my 2018 Hyundai Sonata Limited 2.0T was repeatedly returned in unsafe condition. Southern Hyundai installed both front CV axles and torqued them incorrectly. The right axle was later confirmed under-torqued by about 50 ft-lbs, and the left axle was later found over-torqued 40ft-lbs Priority Hyundai later identified and corrected the under-torqued right a... Read more
Incident date: Oct 29, 2025
During multiple dealership visits in 2025, my 2018 Hyundai Sonata Limited 2.0T was repeatedly returned in unsafe condition. Southern Hyundai installed both front CV axles and torqued them incorrectly. The right axle was later confirmed under-torqued by about 50 ft-lbs, and the left axle was later found over-torqued 40ft-lbs Priority Hyundai later identified and corrected the under-torqued right a... Read more
Incident date: Sep 25, 2025
The back up camera intermittently comes on when vehicle in reverse. Sometimes it shows a camera with a line, sometimes an image then it disappears and sometimes the image is hazy or distorted. It is never consistent nor reliable. The rear view mirror cannot be used to its full size because of the image of the failed camera.
Incident date: Sep 25, 2025
Excessive oil consumption. Engine completely dry after 3500 miles in between oil change with no check oil warning light
Incident date: Jul 10, 2025
The rear power liftgate on our 2019 Honda Odyssey has repeatedly closed automatically while the vehicle is parked on a slope, including our driveway. This has occurred multiple times, and in one instance, the door struck me on the head. The issue seems to be gravity-related and may involve a malfunction in the tailgate spring or motor system. I reported this to the dealership, and they were unable... Read more
Incident date: Jul 10, 2025
I have an ongoing safety concern on my vehicle, seemingly having to do with the brakes or ABS malfunction. There is a delay in the breaking of the vehicle occasionally in specific circumstances. Typically in a parking lot or stop sign, if there is a buckling of the road or potholes or uneven surfaces between the tires, the vehicle will skid over the surfaces and braking is delayed. Events have ... Read more
Incident date: Nov 6, 2025
The contact owns a 2021 Ford EcoSport. The contact stated that while driving at various speeds, the message "Charge System Fault" displayed on the instrument panel. The contact stated that the vehicle almost stalled, and the vehicle was running rough. The contact was aware of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact had taken the vehicle to a local dealer, who diag... Read more
HYUNDAI
SANTA FE SPORT
(2018) — POWER TRAIN
Nov 6, 2025
Incident date: Jan 1, 2025
The “SVC 4WD” warning indicator illuminated on my dashboard. A diagnostic test performed at an authorized dealership confirmed a failure in the Power Transfer Unit (PTU). The PTU and the vehicle are still installed and available for inspection upon request. The warning light appears intermittently—turning on for a period of time, then shutting off before returning. This issue presents a pot... Read more
Incident date: Sep 25, 2023
The contact owns a 2014 Jeep Cherokee. The contact stated that refueling the vehicle took approximately 20 minutes to accomplish. The contact had to pump the fuel slowly, and it was difficult to fuel the vehicle to capacity. There was only one fuel pump that the contact could use in the town of his residence. The contact stated that fuel was spilling on the vehicle and the ground while refueling. ... Read more
Incident date: Nov 6, 2025
POWER STEERING ISSUE AT HIGHWAY SPEEDS CONDITIONS: LANE CENTERING TURNED OFF. LANE DEPARTURE TURNED OFF. STRAIGHT LINE HWY DRIVING. OCCURS AFTER CONSTANT DRIVING OVER 60 MINUTES. MOST NOTICEABLE ABOVE 50 MPH ISSUE BEGAN AFTER ABOUT 15,000 MILES SYMPTOMS: WHEN VEHICLE DRIFTS SLIGHTLY OFF CENTER LINE RIGHT OR LEFT WITH ABOUT PLUS OR MINUS 5 DEGREES STEERING INPUT FROM STEERING CENTER POSITION.... Read more
Incident date: Sep 15, 2025
We lease this car from Volvo and are the first and only owners of the vehicle. No history of collision or accidents. The vehicle has a rear backup camera. The camera system also allows the option to select a 360-degree, top down "birds-eye" view of the entire vehicle. The backup camera turns on automatically when the car is shifted into reverse and originally provided a normal view directly behind... Read more
Incident date: Sep 15, 2025
The contact owns a 2025 Hyundai Santa FE. The contact stated that while parked and seated in the vehicle, the instrument panel was blinking on and off several times before going dark. The contact stated that the infotainment system also displayed a blank screen. A dealer was contacted. The vehicle was taken to the dealer for a recall repair, and the contact was informed that there was no failure w... Read more
Incident date: Aug 18, 2025
FSD was unable to avoid object in road, may be due to how the adaptive headlights work as I was unable to see the object as well FSD/adaptive headlights may may it hard or impossible to see objects on road at night No In the process of a insurance claim No
Crash
Incident date: Dec 1, 2024
While driving northbound on I2 at approximately 70mph I experienced a sudden loss of engine power. Vehicle would not accelerate and engine ultimately powered off. I was able to move across three lanes of traffic and pull over on the side of the highway. I attempted to restart the vehicle but was unsuccessful and after about 10 minutes the engine managed to start. The ‘check engine’ light was o... Read more
Incident date: Dec 1, 2024
I find replacing the light bulbs for head lights and brake lights and flood lights more often than any other cars I have owned. The steering wheel makes a noise when turning left. And a noise is getting louder not sure what it’s related to.
Incident date: Dec 31, 1969
Leaking exhaust noise at start up began around 9/22/25. Noise became louder over the following week. Check engine light came on morning of 9/24/25. Immediately took it to local GM dealership for inspection. Dealership first said it was a cracked front exhaust pipe at the bracket and then they called back and said rear pipe at the bracket was broken also the whole system needed to be replaced becau... Read more
Incident date: Mar 23, 2025
The HVAC climate control system in my 2025 Toyota Tundra Limited malfunctioned while the vehicle was idling. The air conditioning had been set to cool and was operating normally, but without any touch to the controls or any alert, the system switched from blowing cold air to blowing warm/hot air. This caused the cabin temperature to increase rapidly. Because there were no warning lights, notifica... Read more
Incident date: Mar 23, 2025
•Year/Make/Model: 2018 Hyundai Santa Fe •Mileage: ~91,502 •Date Purchased: April 2023 Description of Problem / Safety Concern: I am reporting a safety-related engine defect in my 2018 Hyundai Santa Fe. The vehicle has developed engine knocking, metal shavings in the oil, and potential timing chain/bearing failure, all of which create a serious risk of engine failure while driving. The vehicl... Read more
Incident date: Sep 26, 2025
The contact owns a 2021 Ford Ranger. The contact stated that the back over prevention camera screen was either blank, frozen, or reversed. There were no warning lights illuminated. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 25V442000 (Back Over Prevention). The vehicle was repaired, but the failure recurred. The contact was informed about a possible diagn... Read more
Incident date: Oct 14, 2025
All the dashboard warning lights came on. The car became shaky, wouldn’t go above 10mph. All safety features were turned off. I couldn’t go up a hill. Eventually I just parked it and had it towed. I tried a hard reset thinking maybe a glitch. Didn’t help.
Incident date: Oct 14, 2025
I am the 3rd time owner of this palisade. Car was bought after a transmission replacement at 27,000 miles. (Second transmission). At around 70,000 miles, we started to have oil consumption problems/ignition coil problems. After a slew of tests and other recommend procedures that cost us money out of pocket, hyundai recommended to get a new engine. We get the new engine. They call to tell us the ne... Read more
Incident date: Oct 14, 2025
I am the 3rd time owner of this palisade. Car was bought after a transmission replacement at 27,000 miles. (Second transmission). At around 70,000 miles, we started to have oil consumption problems/ignition coil problems. After a slew of tests and other recommend procedures that cost us money out of pocket, hyundai recommended to get a new engine. We get the new engine. They call to tell us the ne... Read more
Incident date: Nov 5, 2025
Brake actuator went out on 2013 Toyota Prius Gen 5. The part is very expensive and in my opinion is a part that should not have to be replaced. The care has 120,000 miles. It is driven very softly, meaning not fast and hard but commuting to work and grocery store as needed. A nice commuter. It is not fast but gets you there. The actuator put me at risk as stepping on the brake was hard an... Read more
Incident date: Oct 30, 2025
My wife had bought a new 2025 Nissan Murano two days earlier for our 28th Wedding Anniversary. We were rear-ended at a high rate of speed and pushed into a parking lot and went through a chain link fence and hit 3 parked cars. The front end was also at a high rate of speed. My Wife hit her head on the dash with no dash airbag deployment and My Steering wheel airbag did not deploy. This caused my... Read more
Crash
2 injured
Incident date: Nov 2, 2025
Panoramic sunroof sunshade has detached on one side and is hanging down, affecting visibility.
Incident date: Nov 2, 2025
I have gotten a oil change over a month ago and my car is still running low on oil. Sometimes my car would shut off while I’m driving on the road with cars behind me. I have gotten my car oil topped off three different times since getting my oil change. It also makes a fan like noise as well. There’s no leak at all. It’s very bizarre.
Incident date: Feb 2, 2024
during a regular drive the check stabiltrack system message popped up on the dash in the middle circle and then the little car with the squiggly lines behind it popped up and the check engine light came on and started blinking. Immediately I noticed lack of steering control, the car's speed was accelerating and decelerating on its own, jerking and stalling also was observed. As of now the car sits... Read more
Crash
HYUNDAI
SANTA FE HYBRID
(2025) — POWER TRAIN
Nov 5, 2025
Incident date: Nov 5, 2025
The truck started to vibrate badly. Brought it to the dealership and have to replace the 6.2 L engine. I was happy to make it home without it breaking down. The truck only has 67,000 miles on it.
Incident date: Oct 28, 2025
Defect in transmission causing a total replacement to be needed. Jeep is aware of issue and is changing the way they’re built but not recalling.
Incident date: Oct 31, 2025
We had an issue with an error message in the middle of driving that stopped the acceleration of the vehicle, this seems to be common, looking at forums online. The inspection request is acceptable. The message we receive is "Shift to P before changing gears". The vehicle will stop in the middle of traffic and sometimes require a complete restart before being able to shift to drive. This has pu... Read more
Incident date: Nov 3, 2025
The contact owns a 2021 Kia K5. The contact stated that fuel odor was entering the cabin of the vehicle. The contact stated that the rear passenger’s seat seemed to be inflated. While driving approximately 70 MPH, the contact became aware of fuel squirting out of the fuel filler neck. The fuel gauge fluctuated from full tank to half tank or empty. There was no warning light illuminated. The fuel... Read more
Incident date: Nov 3, 2025
the abs system doesn't work properly on uneven, low speed roads. the brakes will not stop i have almost wrecked on multiple occasions. the seat belt located in the middle row, the middle seat belt gets stuck in the plastic causing the belt to stay loose. the vehicle also will shut its self down into "accessory" mode and put me into park not allowing me to move from traffic. it will either "reboot"... Read more
Incident date: Nov 3, 2025
the abs system doesn't work properly on uneven, low speed roads. the brakes will not stop i have almost wrecked on multiple occasions. the seat belt located in the middle row, the middle seat belt gets stuck in the plastic causing the belt to stay loose. the vehicle also will shut its self down into "accessory" mode and put me into park not allowing me to move from traffic. it will either "reboot"... Read more
Incident date: Nov 4, 2025
Engine just died going 55 mph on a paved road. GM repair shop says engine needs to replaced. They originally told me my 6.2L engine was a recall, but my VIN didn’t show on database. Seems GM’s scope was not wide enough on their recall. I feel I deserve a new engine.
Incident date: Oct 31, 2025
Vehicle Headlamps fail to project adequate light to see the road. Several hundred dollars have been invested in attempting to fix this, resulting in zero noticeable help.
Incident date: Sep 17, 2025
The contact owns a 2018 Hyundai Tucson. The contact stated that while driving at various speeds, the vehicle almost stalled. The contact stated that the check engine warning light illuminated and was flashing off and on. The accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact pulled over to the side of the road, and the vehicle remained running. The conta... Read more
Incident date: Sep 17, 2025
1. Component/System: One-pedal driving / regenerative braking (i-Pedal mode). Vehicle is available for inspecti On three separate occasions since leasing the vehicle in April, 2025, the vehicle failed to decelerate when i-Pedal mode was active and I fully released the accelerator pedal. Instead of slowing immediately as expected, the car continued maintaining speed for a few seconds before eventu... Read more
Incident date: May 10, 2025
The contact filed the complaint on behalf of the customer, who was the owner of a 2021 Ram 3500. The contact stated that while the owner was driving at an undisclosed speed, the vehicle caught on fire. No warning lights were illuminated. The owner informed the contact that the fire came from the engine bay. The fire department arrived and extinguished the fire. A police report was filed. The vehic... Read more
Fire
Incident date: Jan 11, 2025
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the A-pillar and B-pillar trims were beginning to bubble a... Read more
HYUNDAI
SANTA CRUZ
(2024) — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Nov 5, 2025
Incident date: Dec 1, 2024
warning lights for LKAS, ACC, lane mitigation, etc come on intermittently and then just disappear next time you start car. Tech advises numerous problems with camera
Incident date: Nov 5, 2025
The contact owns a 2021 Ford E-450. The contact received notification of NHTSA Campaign Number: 20V795000 (ENGINE) on the 2021 Thor Motor Coach; however, when the dealer was contacted to schedule an appointment for the recall repair, the contact was informed that the VIN was not under recall. The manufacturer was not made aware of the issue. The contact stated that the vehicle was purchased recent... Read more
Incident date: Nov 5, 2025
The display on my rearview camera is extremely foggy. It appears to have had a breach where water has leaked into the camera itself. I have cleaned the lens but yo no avail. I never had a clear screen, and at times it is so bad that I can’t see anything at all. In fact, I have already backed into the corner of a building in a parking lot due to lack of visibility. I can’t tell you the number o... Read more
Incident date: Oct 1, 2025
The contact owns a 2019 Alfa Romeo Stelvio. The contact stated that the vehicle was unintendedly stopping and starting. While driving at 15 MPH, the vehicle shut off. The vehicle was jump-started. The driver was able to continue driving. The contact had the battery replaced at an independent mechanic. The vehicle was taken to the local dealer, who confirmed that the battery was not operating prope... Read more
Incident date: Oct 1, 2025
Unknown. 2018 Hyundai Sonata engine has failed. Only purchased the vehicle in December 2024, and the engine is defective. There is much information, via research, indicating that Hyundai is aware of the engine issues with this year vehicle, but are unwilling to make amends. Vehicle has 100,189 miles.
Incident date: Oct 1, 2025
Unknown. 2018 Hyundai Sonata engine has failed. Only purchased the vehicle in December 2024, and the engine is defective. There is much information, via research, indicating that Hyundai is aware of the engine issues with this year vehicle, but are unwilling to make amends. Vehicle has 100,189 miles.