Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Feb 2, 2026
The contact owns a 2015 Ram 1500. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 20V475000 (Engine and Engine Cooling), but the failure occurred. While driving 65 MPH, the vehicle jerked and started pulling, and the vehicle failed to accelerate as intended while depressing the accelerator pedal, before the vehicle stalled. The check engine and the Electronic Throttle... Read more
Incident date: Jan 9, 2026
Applying the brakes and they don’t engage abs. Couldn’t come to a stop at very slow speed. They jammed up. And the dash lights don’t illuminate. Very similar to recall 188 Thanks
Incident date: Nov 1, 2024
My rear view window shattered with no impact or anything to cause it. I was backing out of my garage rear end first, and it was a loud bam!
Incident date: Nov 1, 2024
My rear view window shattered with no impact or anything to cause it. I was backing out of my garage rear end first, and it was a loud bam!
Incident date: Nov 1, 2024
Nissan has yet to effectively respond to NHTSA recall 25V-655 concerning a fire hazard when fast charging particular Leaf models including the 2021 model year that I own. As a temporary solution Nissan strongly recommends not to fast charge (Level 3 charge) until a solution is provided (anticipated by Dec. 31 2025). Nissan Customer Service has been unable to respond to my query for a revised... Read more
Incident date: Feb 2, 2026
The 2025 and 2026 dually 3500 Ram trucks with the 12" AAM rear axle are having issues with the rear wheel speed sensors (different sensor for each side). They apparently fail or are not able to properly communicate to the computer. When this happens, the following are disabled: -ABS -Auto Emergency Braking -4x4 -Electronic Stability Control -Cruise Sometimes, the engine won't shut off. The gauge ... Read more
HYUNDAI
VELOSTER N
(2022) - VEHICLE SPEED CONTROL
Feb 2, 2026
Incident date: Jan 2, 2026
While driving, the center infotainment display repeatedly goes completely black and reboots without warning. This occurs while the vehicle is in motion. During these events, the touchscreen-based climate controls and infotainment functions are unavailable until the system restarts. The driver display (speedometer) remains active. This has happened multiple times under normal driving conditions. ... Read more
Incident date: Feb 2, 2026
See attached document for complaint.
Incident date: Jan 21, 2026
I get a clicking sound everytime I make a right or left turn. The clicking sound has gotten worse since I bought the vehicle new in December 2024. The clicking sound is very loud when I make right or left turns.
Incident date: Feb 1, 2026
On 4/17/2025, we purchased 4 BRIDGESTONE tires at Discount Tire Company. The front two tires are model 225 /40 R18 88Y SL BSW BM RF and the rear two tires are model 245 /35 R18 92Y XL BSW BM RF. On 9/3/2025, we had to replace a front tire, due to a hole in the tire from pothole damage going about 40 mph. I can't say the exact safety risk this posed, but a tire getting a hole in it at 40 miles per ... Read more
Incident date: Feb 1, 2025
See attached document for complaint.
HYUNDAI
SANTA FE HYBRID
(2025) - ENGINE
Feb 2, 2026
Incident date: May 10, 2025
While driving my 2017 Honda Pilot Elite, the vehicle has experienced four separate incidents of sudden and complete loss of power, including while traveling at highway speeds and during rush-hour traffic. The engine shuts off without warning, causing the vehicle to stop in traffic. In multiple incidents, the vehicle would not restart for several minutes. These incidents occurred on U.S. 19 and In... Read more
Incident date: Jan 27, 2026
1ST ISSUE: 9/2025, after driving from another city to my home at 55-75 mph. As I pulled up home, the car just stalled and wouldn't start. I googled issue to find out it was a commonly known issue by GM. If fuel pump control module had happened while driving faster and not on my street to roll up to curb. I would have or could have been deadly. I find out what part # and local dealer knew there was... Read more
Incident date: Jan 21, 2026
Truck has been experiencing intermittent stalling since 1200 miles. Was reported to the dealer and manufacturer. At approximately 20,000 miles (Spring 2025) the truck stalled out at high speed on the highway at approximately 70 mph near Tennessee during a work trip. When stalled, truck lost its ability to steer and break causing the truck to drive off the road and only stopped due to the truck rol... Read more
Incident date: Feb 1, 2026
TRUCK ENGINE COMPARTMENT CAUGHT FIRE
Fire
Incident date: Feb 1, 2026
Safety Manufacturer Recall Number 25S82 was issued 8/11/2025, with no ETA on when parts will be available for fix. It's been almost 6 months with the same status, and my dealership telling me they are 41,000 place in line to receive the parts when they are available. People are making monthly payments on these newer vehicles and chose to do so with it in mind that newer vehicles will be safer an... Read more
Incident date: Feb 1, 2026
The center dashboard information screen developed "spider cracks" and got opaque in the corners of the screen. The screen would change functions / jump around commands without being touched while driving ( from NAV to radio, change radio stations etc) - apparently called 'Ghost Touch". Mazda has been aware of the defect for some time and issued a TSB ( and settled a class action lawsuit) but we n... Read more
Incident date: Feb 1, 2026
On 02/01/2026 at approximately 2:07 p.m., my 2018 Tesla Model X (VIN [XXX] , approximately 151,099 miles, software version 2026.2.3) experienced Sudden Unintended Acceleration while I was driving near [XXX] . I was [briefly describe what you were doing, for example: “slowing to a stop in traffic,” or “slowly pulling into a parking space,” or “braking to turn into a driveway”]. My foot... Read more
Crash
Incident date: Jan 7, 2026
High voltage warning light, service vehicle soon light, reduced speed limit, would not charge past 25%, forward looking camera issues warning light would show up randomly Called the local Honda dealer(01/26/26), talked with service manager, He told me to bring the vehicle in immediately. The Honda dealer refused to fix it under warranty since it was in an accident.(Right fender and driver door ne... Read more
Incident date: Dec 1, 2025
IT HAS A RECALL 25S76 THAT FORD SAYS HAS NO SOLUTION. I CALLED FORD, AND THEY SAID IT DID HAVE ONE, AND THAT I SHOULD TAKE IT IN. SUPPOSEDLY, WHAT THEY DID WAS A SOFTWARE UPDATE ON 05/01/2025, BUT NOTHING WORKED. The gasoline smell inside the car persists, with a risk of fire.
Incident date: Feb 1, 2026
My 2024 Jeep Wrangler 4xe is subject to multiple active safety recalls involving fire risk, including Safety Recall 78C which currently has no remedy and is under stop-sale status. The manufacturer has issued written advisories restricting normal use and parking. I requested a manufacturer buyback due to loss of use and safety impairment. Stellantis corporate acknowledged the issue but has not pr... Read more
Incident date: Feb 1, 2026
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the contact heard a loud pop and looked in the rearview mirror and became aware that the rear glass had shattered. The contact stated that the temperature was below freezing and that the rear windshield defroster was activated during the failure. The vehicle was not diagnosed or repaire... Read more
Incident date: Jan 30, 2026
For approximately two weeks, this vehicle exhibited intermittent, uncommanded steering wheel "tugs" and erratic Lane Keeping Assist behavior. During a U-turn on 1/25/2026, the vehicle struck a curb. While I cannot definitively isolate driver input from system input during the maneuver, the vehicle immediately entered a "fail-safe" state, triggering a cascade of specific error codes: Electronic Sta... Read more
Crash
Incident date: Jan 26, 2026
The contact owns a 2025 Gulfstream Kingsport RV. The contact stated while driving approximately 35 MPH, the contact engaged the turn signal to change lanes; however, the driver behind the RV flashed the high beam headlights, pulled up next to the RV, informed the contact that the turn signal light was flashing and operating opposite to what was intended. The RV was taken to a local dealer where it... Read more
Incident date: Dec 16, 2025
Transmission Shuddering, trembling and rough shifting
Incident date: Jan 31, 2026
There were two very loud cracking noises. Nothing had hit the car at all. The following day a crack emerged on the windshield. There’s no point of impact and the glass is smooth but the crack is now 1/3 of the windshield. I took it to the dealership where I bought it last month. They initially lied to me and stated they had never heard of a class action about defective windshields but later said... Read more
Incident date: Jan 31, 2026
The car's transmission starts making noise at 81600 miles on odometer. I turned my car to Toyota certified repair shop to inspecting, Toyota technician told me that the car transmission has fail and needs to be replaced. Toyota is not responsible for replacement. It cost $14000 for the parts plus labors. I had this car for little more than 7 years, The car' transmission has not even reached 100000... Read more
Incident date: Jan 31, 2026
While driving on the highway my vehicle will shift to neutral
Incident date: Jan 21, 2026
Will be driving the car and suddenly hear a beep. Then the dashboard will flash with the ABS light engine light tire pressure light check Blindspot sensors, forward collision sensors. once all the lights appear on the dashboard, I can no longer accelerate. i’ve cleaned the throttlebody. I’ve replaced the gas pedal and it’s still kicking back the same code it still does it the same identical... Read more
Incident date: Jan 21, 2026
After purchasing a new vehicle, I have become aware of a persistent and widely reported problem with the Toyota/Lexus battery maintenance/charging logic for the 12V batteries in their HEV and PHEV vehicles. This results in chronic under-charging of the 12v battery due to low charging voltage even during normal use and produces a failed 12v battery within 6-24 months. The problems are so widel... Read more
Incident date: Jan 21, 2026
Car was parked on a driveway, decent grade, with 50 miles left to empty (no low fuel light on). Facing downward. Car did not turn over. Had to use manual override to put vehicle into neutral and coast to a more level area and start it up. Seen this issue posted on the Explorer ST Facebook group multiple times, so I was lucky I knew what the issue is. Most other people would be stranded. T... Read more
Incident date: Jan 27, 2026
Vehicle ICCU blew up while driving, causing drive train system shut down and limited speed to 10 mph.
Incident date: Jan 14, 2026
The frame has rusted so badly that the sway bar mount disengaged from the frame. Brought it to a Toyota dealership and confirmed that frame recalls were performed on earlier models with the same issue . However my year did not qualify.
Incident date: Jan 14, 2026
The mobile app will not connect, preventing charging monitoring or battery pre-conditioning in cold weather. Charging frequently fails to initiate or stops prematurely. Level 2 (slow) charging often stops after only 5–10% of charge is added but is unpredictable. Even when charging on a level 3 charger, the vehicle often charges to random levels below 80% (the level to which the vehicle is sup... Read more
Incident date: Jan 14, 2026
The mobile app will not connect, preventing charging monitoring or battery pre-conditioning in cold weather. Charging frequently fails to initiate or stops prematurely. Level 2 (slow) charging often stops after only 5–10% of charge is added but is unpredictable. Even when charging on a level 3 charger, the vehicle often charges to random levels below 80% (the level to which the vehicle is sup... Read more
Incident date: Jan 14, 2026
2023 Hyundai Santa Fe Calligraphy repeated horn failures since purchasing vehicle new. Will be having 5th and 6th horns replaced with no effective remedy as vehicle has less than 11K miles on it and this urgently safety failure needs to be corrected. There is no warning of the horn failure until you need them to prevent an emergency/collision warning.
Incident date: Dec 24, 2025
two issues. the first involves shaking and veering which continues since the purchase and this is the fourth time i have had concerns with this. vehicle it shakes at any speed and violently if i dont let up off the gas. the second issue occured while driving on the 5 freeway with the speed control on and suddenly there was a loud boom thud sound behind the front seet like running over a tire or so... Read more
Incident date: Jan 15, 2026
two issues. the first involves shaking and veering which continues since the purchase and this is the fourth time i have had concerns with this. vehicle it shakes at any speed and violently if i dont let up off the gas. the second issue occured while driving on the 5 freeway with the speed control on and suddenly there was a loud boom thud sound behind the front seet like running over a tire or so... Read more
Incident date: Nov 19, 2025
"I am reporting a catastrophic engine failure (rod knock/bearing failure) in my 2017 Kia Sportage, consistent with the Theta II GDI defect. The failure caused a sudden loss of motive power while in traffic, creating a significant safety risk. Furthermore, I am reporting Bill Dodge Kia (Westbrook, ME) for safety negligence. On September 26, 2023 (at 83,611 miles), this vehicle was in their service... Read more
Incident date: Jan 29, 2026
I pulled into a parking lot, and noticed that my passenger side rear wheel was leaning into the car. Luckily I was next to a Firestone and the mechanic told me the rear control arm broke off. Had I have been driving even for 2 more minutes, the wheel would have came off completely. When I pulled in, there was no noise, vibration, or any other indication that something was wrong. I know for a ... Read more
Incident date: Jan 29, 2026
The vehicle stalled while driving down the road and started making a loud ticking noise, the engine light went on. It was brough to the dealership where they did an engine rebuild. They replaced 16 lifters and camshaft, a pulley belt and gaskets. The vehicle was picked up, however, a month later the oil low add oil light came on and the oil tank was more than 2.5 quarts low indicating extreme burn... Read more
Incident date: Jan 29, 2026
Recall R10342 Power Operated Tailgate (POT) Drive Unit separation was not remedied by dealer prior to delivery of new vehicle. While performing research on this vehicle for another issue, NHTSA's stite provided an unrepaired recall on the vehicle in question. Upon further research, Volvo was aware of this issue and had already reported it to NHTSA prior to the date of vehicle delivery. See atta... Read more
Incident date: Jan 24, 2026
On January 19, 2026, Recall 25V274 was performed on my vehicle, and this was not disclosed to me when I picked up the vehicle from the dealership, Courtesy Buick GMC in Louisville, KY. I only found out when I got home and read through all the service notes. I contacted the dealer on January 19 after I got home, asking for explanation and have not heard back. The Recall Remedy failed. Since the s... Read more
Incident date: Aug 20, 2025
On January 19, 2026, Recall 25V274 was performed on my vehicle, and this was not disclosed to me when I picked up the vehicle from the dealership, Courtesy Buick GMC in Louisville, KY. I only found out when I got home and read through all the service notes. I contacted the dealer on January 19 after I got home, asking for explanation and have not heard back. The Recall Remedy failed. Since the s... Read more
Incident date: Aug 20, 2025
My 2016 Hyundai Sonata (2.0T/2.4L engine) has been experiencing loss of motive power and severe engine stumbling at stoplights, creating an unreasonable risk of a crash in traffic. The Check Engine light is on with DTC P0010. Upon inspection, the internal oil seal plug at the intake camshaft E-CVVT has become unseated, causing an active oil leak. This matches the exact defect and symptoms (elevat... Read more
Incident date: Aug 20, 2025
My 2016 Hyundai Sonata (2.0T/2.4L engine) has been experiencing loss of motive power and severe engine stumbling at stoplights, creating an unreasonable risk of a crash in traffic. The Check Engine light is on with DTC P0010. Upon inspection, the internal oil seal plug at the intake camshaft E-CVVT has become unseated, causing an active oil leak. This matches the exact defect and symptoms (elevat... Read more
Incident date: Jan 17, 2026
Cracked cylinder head coolant leak from bad head gasket known issues through multiple owners
Incident date: Jan 17, 2026
On April 7, 2025, the dealership attempted to sell me a vehicle that was experiencing an engine condition running too lean. I declined that vehicle due to safety concerns. On April 8, 2025, the salesperson contacted me again and stated that a different vehicle had been located that would meet my needs. At that time, I was nine months pregnant and urgently needed a vehicle with third-row seating f... Read more
Incident date: Jan 22, 2026
As I was driving the car computer showed overheating, brake failure, transmission failure and the car started shaking and the engine died. I had the car towed by triple AAA to a auto repair shop, but the next day when they went to fix the problem could not replicate it.
Incident date: Jan 14, 2026
There is an electronic problem that continues to trip the warning for the Air Ride suspension system to fail leaving the vehicle stuck at its current ride height or it drops eithee the front or rear suspension to the ground while simultaneously raising the front or rear to its highest setting. It also causes the vehicle speed to drop immediately to 56 mph. Issue has been scanned by several dealers... Read more
Crash