Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
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Showing 78,021 complaints for HYUNDAI
HYUNDAI
SANTA FE SPORT
(2017) - STRUCTURE
Feb 4, 2026
Incident date: Aug 23, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign: 21V316000 (Structure); however, parts for the recall repair were not yet available. The vehicle was taken to the local dealer for several other recall repairs. The vehicle was not yet repaired under NHTSA Campaign: 21V316000 (Structure); because parts were not available. The manufacturer was made aware of t... Read more
Incident date: Sep 4, 2025
My instrument cluster has failed. I can't see any vehicle information. No gas or oil gauges. No information what so ever. I can't see my speed or if may my be overheating. This is basic safety issues I should be able to see. There has been a recall for 2020 Jeep Wrangler's so other people have has the same issue. I can't drive without the basic safety instruments working. I don't even kno... Read more
Incident date: Dec 9, 2025
The power steering went out on the car as I was driving down the highway going 65 mph
Incident date: Dec 31, 2025
The contact owns a 2011 Toyota Sienna. The contact stated that the air bag warning light was intermittently illuminated while driving. The contact stated that the warning light turned off while restarting the vehicle. Additionally, the contact stated that the sliding doors failed to function automatically and required to be opened or closed manually. The contact stated that while attempting to ope... Read more
Incident date: Dec 31, 2025
The contact owns a 2011 Toyota Sienna. The contact stated that the air bag warning light was intermittently illuminated while driving. The contact stated that the warning light turned off while restarting the vehicle. Additionally, the contact stated that the sliding doors failed to function automatically and required to be opened or closed manually. The contact stated that while attempting to ope... Read more
Incident date: Dec 31, 2025
The Integrated Charging Control Unit (ICCU) failed. While driving, we heard a 'pop' noise from the rear, which was a blown fuse. Immediately after, alarms were sounding, display showed electrical system failure, and car would only drive in turtle mode (extremely limited speed). Car was drivable for approximately 100 feet and then totally died. Car needed to be towed to dealer for repair.
Incident date: Jan 12, 2026
The contact owns a 2020 Chevrolet Malibu. The contact stated that the RPM was unexpectedly elevated while driving, and the vehicle was hesitating. The vehicle was taken to an independent mechanic, and the contact was informed that the throttle body needed to be cleaned. While driving approximately 35-40 MPH and depressing the accelerator pedal, the vehicle shuddered with white smoke coming from th... Read more
Incident date: Jan 16, 2026
Just after Thanksgiving, my vehicle displayed a “Service Emergency Calling” message. I brought it to the dealership and they documented the concern, referencing GM bulletin PIP6077B, but no repairs were performed. On December 30th, while parking, I shifted into reverse and the vehicle would not reverse and instead moved forward. A “Service Transmission” warning appeared and the vehicle was... Read more
Incident date: Jan 17, 2026
Safety complaint: intermittent uncommanded rear-seat folding while driving; rear (3rd-row) seat belt anchorage integrity. Issue 1 — 2nd-row right seat: Since the purchase, the right-most rear passenger seat in the 2nd row intermittently activates its seat-folding motor while the vehicle is moving. In each event, a passenger was seated in that seat with the seatbelt fastened. The motor engages (... Read more
Incident date: Jan 30, 2026
The contact owns a 2015 BMW 428I. The contact discovered that the water pump was continuously running after the vehicle was turned off. The contact referenced and associated the failure with NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the VIN was not included. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was no... Read more
Incident date: Jan 30, 2026
I was driving my car on the highway and the car begin to feel like it was about to shut off. Shortly after, the car check engine light turned on with a warning sign on dashboard stating “engine reduce.” the check engine is still on and my mechanic states my turbo needs to be replaced. I have an appointment for second consult with chevy dealer to verify.
Incident date: Jan 30, 2026
My 2023 VW ID4 has experienced multiple system failures/malfunctions (e.g., display, backup camera, climate controls, & speedometer failed) beginning in late November 2025. The following is a summary & an approximate timeline: Nov 4, 2025: “OUE7 – Software Update” email; dealer unable to complete (OTA update). Nov 7 & Nov 21, 2025: Weatherstrip repairs; maintenance inspections performed. ... Read more
Incident date: Jul 4, 2025
The Ioniq 5 has a known issue with a part called the ICCU. When the part fails, which it seems to inevitably do despite multiple recall repair visits and software upgrades, the car ceases to be driveable. In advance of this moment when your multi ton vehicle turns into a brick you get a short warning saying pull over, but that is not always possible. The car starts loudly beeping and reduces its m... Read more
Incident date: Jul 4, 2025
The Ioniq 5 has a known issue with a part called the ICCU. When the part fails, which it seems to inevitably do despite multiple recall repair visits and software upgrades, the car ceases to be driveable. In advance of this moment when your multi ton vehicle turns into a brick you get a short warning saying pull over, but that is not always possible. The car starts loudly beeping and reduces its m... Read more
Incident date: Jul 4, 2025
The Ioniq 5 has a known issue with a part called the ICCU. When the part fails, which it seems to inevitably do despite multiple recall repair visits and software upgrades, the car ceases to be driveable. In advance of this moment when your multi ton vehicle turns into a brick you get a short warning saying pull over, but that is not always possible. The car starts loudly beeping and reduces its m... Read more
Incident date: Feb 3, 2026
Rear latch unlocks while vehicle is running or not running up to 30 times at once. Rear latch unlocks without key being in vehicle. This has been reported to Hyundai Motor America since August 2025. The front collision warning goes off at random times, left side departure goes off at random times.
Incident date: Jan 3, 2026
Rear latch unlocks while vehicle is running or not running up to 30 times at once. Rear latch unlocks without key being in vehicle. This has been reported to Hyundai Motor America since August 2025. The front collision warning goes off at random times, left side departure goes off at random times.
Incident date: Jan 1, 2026
The contact owns a 2012 BMW 528XI. The vehicle was previously repaired under NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM), but the failure occurred. The contact stated that while driving at an undisclosed speed, the check coolant level warning light illuminated. The vehicle was taken to the dealer. The contact was informed that the recall repair was not yet avail... Read more
Incident date: Jan 1, 2026
The contact owns a 2012 BMW 528XI. The vehicle was previously repaired under NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM), but the failure occurred. The contact stated that while driving at an undisclosed speed, the check coolant level warning light illuminated. The vehicle was taken to the dealer. The contact was informed that the recall repair was not yet avail... Read more
Incident date: Jan 5, 2026
2023-2025 dodge rams and promasters 20,000miles to 70,000 miles my truck has 69,432 miles dash boards are getting so hot the radios are going into overheat mode the head units are hot to the touch the cigerette 12volt outlets are melting anything in them. My heater core erupted in my truck last week and the coolant vaporized into a thick smoke that smothered me in my cabin that i had to pull over... Read more
Incident date: Jan 1, 2025
My steering was what I felt as an affected problem. I was subsequently stuck while out with my one year old in the cold 10/31/2024. Eventually the car started again but I had what felt like steering issues (i.e. dragging/shuttering) thereafter. I was told that there were no issues aside from the power steering which completely failed and was replaced. Not until 1 year later when I insisted that th... Read more
Incident date: Jan 29, 2026
The contact owns a 2012 Mini Cooper Coupe. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the vehicle stalled. While inspecting under the hood, the contact discovered that cylinder #4 coil was charred, melted, and smoking, and the ECU was damaged. The vehicle was towed to the local mechanic, who determined that the failure was caused by an inop... Read more
Incident date: Jan 11, 2026
The contact owns a 2019 Ford F-250. The contact purchased four aftermarket steel rims for the vehicle. The vehicle was taken to have the rims balanced, and the contact was advised by the technician that the steel rims were not rated for a 3/4-ton vehicle. The contact stated that the seller's website had listed the rims as compatible for a 3/4-ton vehicle. The contact returned the rims to the selle... Read more
Incident date: Jan 11, 2026
I was driving to work early in the morning on [XXX], approximately 6:30 am, when all of suddenly i heard a loud bang and I could no longer accelerate my vehicle. I was fortunate enough to have the time to steer off to the shoulder of the highway. I got out of my vechile and my drive shaft was hanging off, broken and twisted. I called a tow truck and got it told to the Ford dealership in Independen... Read more
Incident date: Jan 25, 2026
On 6/20/25, while pulling into a parking space at very slow speed, the car suddenly, without my control, violently accellerated. This could have resulted in pesonal injury or death. The car was stopped by crashing into two, nearby parked cars. The dealer's collision shop repaired the car at a cost of approximately $17,000. They did not provide an explanation of the possible cause. There were ... Read more
Crash
Incident date: Jan 25, 2026
On 6/20/25, while pulling into a parking space at very slow speed, the car suddenly, without my control, violently accellerated. This could have resulted in pesonal injury or death. The car was stopped by crashing into two, nearby parked cars. The dealer's collision shop repaired the car at a cost of approximately $17,000. They did not provide an explanation of the possible cause. There were ... Read more
Crash
Incident date: Jan 25, 2026
RITICAL BRAKING FAILURE & DEALER NEGLIGENCE: The vehicle exhibits a violent shudder and loss of deceleration during the hand-off between regenerative and friction braking. This defect was first reported to the dealer (Rich Ford) at 35,399 miles (RO #[XXX]) within the Bumper-to-Bumper warranty but was not repaired. THE INCIDENT: On [Insert Date], the braking system failed to decelerate the vehicle... Read more
Incident date: Feb 2, 2026
We have taken our F-150 to the dealership multiple times for a clunking issue under the truck, and have been told that it is related to the recall issued. Although, it has never been repaired. We take it in a couple of weeks ago for the exact same issue that has been going on since October of 2024 and suddenly it is a transmission issue. We are told that they can gladly repair the transmission for... Read more
Incident date: Nov 3, 2025
While driving the truck, it suddenly locks up the steering and I have to maneuver safely to stop. This has happened to me various times and its scary and dangerous.
Incident date: Feb 1, 2026
The contact owns a 2024 Toyota Sienna. While the contact’s wife was driving 5 MPH out of a parking lot and attempting to make a left turn, the vehicle suddenly lost motive power and stalled. After approximately 3- 4 seconds while depressing the accelerator pedal several times, the vehicle eventually accelerated as needed. The vehicle was driven to the residence. There were no warning lights illu... Read more
Incident date: Jan 20, 2026
See attached document for complaint.
Incident date: Jan 20, 2026
Def pump and heater module had burned terminals. This caused failure to the def pump and heater module. This was the second instance of this happening on this truck in roughly 40,000 miles. Burned terminals can start electrical fires that are a danger to occupants and others in the vicinity. Failure of this system forces a drop in speed after so many miles that make you a danger on the r... Read more
Incident date: Feb 2, 2026
Def pump and heater module had burned terminals. This caused failure to the def pump and heater module. This was the second instance of this happening on this truck in roughly 40,000 miles. Burned terminals can start electrical fires that are a danger to occupants and others in the vicinity. Failure of this system forces a drop in speed after so many miles that make you a danger on the r... Read more
Incident date: Feb 2, 2026
Def pump and heater module had burned terminals. This caused failure to the def pump and heater module. This was the second instance of this happening on this truck in roughly 40,000 miles. Burned terminals can start electrical fires that are a danger to occupants and others in the vicinity. Failure of this system forces a drop in speed after so many miles that make you a danger on the r... Read more
Incident date: Feb 2, 2026
See attached document for complaint.
Incident date: Feb 2, 2026
the front monocular camera is defective causing the safety features (adaptive cruise control, collision warning, lane shift warning, auto brights, auto braking) to not function at all. This seems to be a known issue with many honda owners. The warnings show every time I start the van. This issue has been verified and the repair is costly.
Incident date: Feb 1, 2026
Vehicle Safety Incident & Recall Case Summary In approximately October 2025, while my son was driving the vehicle on Highway 85 at approximately 70 mph, the car suddenly shut off and lost power without warning. He was able to safely pull over to the side of the road and had to restart the vehicle in order to continue driving. At the time of this incident, the vehicle had only a few thousand miles... Read more
Incident date: Feb 1, 2026
Vehicle Safety Incident & Recall Case Summary In approximately October 2025, while my son was driving the vehicle on Highway 85 at approximately 70 mph, the car suddenly shut off and lost power without warning. He was able to safely pull over to the side of the road and had to restart the vehicle in order to continue driving. At the time of this incident, the vehicle had only a few thousand miles... Read more
Incident date: Feb 1, 2026
I am submitting this complaint to report a safety-related issue involving my 2016 Buick Verano. At approximately 112,000 miles, the vehicle experienced a major transmission failure that significantly affected drivability. Shortly thereafter, an airbag warning light illuminated, indicating a potential malfunction of the supplemental restraint system. An independent mechanic advised that the vehicle... Read more
Incident date: Jan 30, 2026
The Vacuum pump continues to go out causes code P1101. I have replaced it 4 times and people just in my town are fighting this code for dear life like me! It causes our brakes to barely work and make it completely unsafe to drive as the check engine light goes in and out for MAF sensor. It’s not safe. It needs to be recalled. It doesn’t matter if i buy the most cheapest part or expensive part.... Read more
Incident date: Jan 30, 2026
The Vacuum pump continues to go out causes code P1101. I have replaced it 4 times and people just in my town are fighting this code for dear life like me! It causes our brakes to barely work and make it completely unsafe to drive as the check engine light goes in and out for MAF sensor. It’s not safe. It needs to be recalled. It doesn’t matter if i buy the most cheapest part or expensive part.... Read more
Incident date: Jan 30, 2026
As prior reported I am the owner of a 2024 Chrysler Pacifica that has a known safety defect in the rear sliding doors that is impossible to disable. This issue also cases parasitic draw strain on the battery that can completely disable the vehicle. The affected system can not be isolated and triggers even without the vehicle in use even effecting the way that the engine runs when in use due to vol... Read more
Incident date: Jan 19, 2026
Incident Date: Feb 1, 2026, 2:45 PM PST Location: Camarillo, CA (Pleasant Valley Rd & Village Commons Blvd) Description: The vehicle (Tesla Model 3, FSD Supervised) attempted an unprotected left turn. The system identified a gap but paused excessively before initiating the maneuver. After the pause—when the gap was no longer safe—the system proceeded to turn anyway, directly into the path of ... Read more
Incident date: Jan 19, 2026
While operating a 2020 Honda CR-V Hybrid, the vehicle suddenly caught fire with flames originating from the rear seat/rear passenger compartment area. There was no crash involved. Smoke and flames rapidly spread inside the vehicle, creating an immediate safety hazard and risk of serious injury. I evacuated immediately and emergency services were contacted. The fire department responded and extingu... Read more
Fire
Incident date: Jan 19, 2026
This vehicle has been returned to service 5 times. It is currently in service for the same 4 issues that it was taken to service for the very first time on 12/10/2025. This includes inappropriate braking on the interstate, driver window malfunction, the key intermittently stops working, and the connectivity does not regularly work. In addition to these 4 issues, the main screen in the car stop... Read more
Incident date: Dec 29, 2025
This vehicle has been returned to service 5 times. It is currently in service for the same 4 issues that it was taken to service for the very first time on 12/10/2025. This includes inappropriate braking on the interstate, driver window malfunction, the key intermittently stops working, and the connectivity does not regularly work. In addition to these 4 issues, the main screen in the car stop... Read more
Incident date: Dec 29, 2025
This vehicle has been returned to service 5 times. It is currently in service for the same 4 issues that it was taken to service for the very first time on 12/10/2025. This includes inappropriate braking on the interstate, driver window malfunction, the key intermittently stops working, and the connectivity does not regularly work. In addition to these 4 issues, the main screen in the car stop... Read more
Incident date: Dec 26, 2025
The just went off on the dash and they stoped working abs traction control emergency brake light is on and idk what the problem is I scanned it and nothing
Incident date: Feb 1, 2026
2025 Nissan Ariya We were driving on the highway with no cars in front of us. The moonroof shattered with a loud bang. No rocks were observed since there were no cars in front of us and a tree line between the traffic in the opposite direction. Moon roof did not crack but rather exploded into thousands of tiny pieces covering the driver's face, hair, hands and body. Passenger seat was unoccupied b... Read more
Incident date: Feb 1, 2026
The contact owns a 2018 Honda Civic. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that the vehicle failed to accelerate as needed. The contact associated the failure with NHTSA Campaign Number: 20V314000 (FUEL SYSTEM, GASOLINE). The vehicle was repaired; however, the failure reoccurred. The vehicle was towed back to the residence. The vehic... Read more