Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 76,133 complaints for HYUNDAI
Incident date: Nov 13, 2025
While driving a 2019 Ram I heard a winding noise then a rattling noise. I went immediately to the mechanic. He said it was my E-torque generator. He said I was lucky to get there because I could have had a complete loss of power or could have damaged other parts of the vehicle. A loss of power could be very dangerous on the highway possibly causing an accident or leaving me on the side of the... Read more
Incident date: Oct 14, 2025
Torck converter gets stuck in off mode and it stops on highway it stops you have to cut it off and cut it back on then it will drive and the car shutters to when driving and cranking i been having the same issues sense 2015
Incident date: Nov 13, 2025
I am an active U.S. Air Force member. My 2021 GMC Sierra 1500 failed GM Recall N252494003 on Sept 29, 2025 (L87 engine loss of propulsion). GM states this defect can cause sudden engine failure and loss of propulsion, increasing crash risk. Despite the confirmed failure, Ocean Cadillac (Miami, FL) told me to keep driving the unsafe vehicle and refused all Courtesy Transportation. The Service Manag... Read more
Incident date: Nov 13, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The transmission is slipping or malfunctioning when driving the car, specifically when accelerating. Yes, it is available for inspection upon request. How was your safety or the safety of others put at risk? Answer: When the transmission slips or malfunctions, the acceleration of the car doe... Read more
Incident date: Nov 13, 2025
The front end collision avoidance “feature” slammed on my brakes so hard today, for zero reason. I was already braking, going less than 20mph and had plenty of room. This is NOT the first time, closer to double digits since I purchase in April. This time the car behind me narrowly avoided hitting me which was made worse as my vehicle takes too long to unlock and allow me to begin driving again... Read more
Incident date: Oct 18, 2025
The rear camera has worked intermittently, it goes out and comes back on. It is a huge safety risk. Mg vehicle needs to be included in the recall.
Incident date: Oct 18, 2025
Was driving for 12 miles, at a stop light. Light turns green, I accelerate, loud collision warning goes off and warning “battery overheated! Pull over safely and leave the vehicle”. Could not pull over safely because the car immediately ceased and locked up, car behind me nearly rear ended me and swerved to avoid. Is this another ICCU unit failure? Car towed to dealership (car has 2056 miles i... Read more
Incident date: Oct 18, 2025
Was driving for 12 miles, at a stop light. Light turns green, I accelerate, loud collision warning goes off and warning “battery overheated! Pull over safely and leave the vehicle”. Could not pull over safely because the car immediately ceased and locked up, car behind me nearly rear ended me and swerved to avoid. Is this another ICCU unit failure? Car towed to dealership (car has 2056 miles i... Read more
Incident date: Nov 13, 2025
After less than a year of usage on a Highlander with 70k miles, the transmission began malfunctioning. The reverse function would work sporadically. The gears would shift only when using the power stick function and manually switching gears. The transmission would go into overdrive and once after an oil change the car came to an abrupt stop after traveling 25 mph hour.
Incident date: Nov 13, 2025
Carr went into limp mode and wouldn’t drive more than approximately 10 mph in traffic. Once I was able to pull over and reset the ignition button, the car seems to be operating normally.
Incident date: Nov 12, 2025
I was driving straight on a local street at less than 15 miles per hour using Tesla's full self driving latest software version 14.1.4 when all of a sudden, the car accelerated and veered off to the right and hit another vehicle which was stationary and not moving. I tried to step on the brake prior to collision, but I couldn't stop my car. The collision caused significant body damage on both ve... Read more
Crash
Incident date: Nov 12, 2025
The contact's wife owns a 2022 Hyundai Tucson. The contact stated that his wife reported that the vehicle shuddered significantly and failed to exceed 30 MPH while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel injectors were leaking, and the dealer determined that the fuel injectors needed to be replaced. The deal... Read more
Incident date: Nov 13, 2025
The contact owned a 2024 Mazda CX-5. The contact stated that while the contact's daughter was driving at an undisclosed speed, the contact's vehicle was rear-ended. The front driver's side seat belt restraint did not function as intended. The contact's daughter was pushed forward out of the front driver's seat without restraint. The contact stated that the driver's side headrest detached due to th... Read more
Crash
1 injured
Incident date: Oct 13, 2025
While driving at a normal speed (55mph) on I-5 north in Bellingham, WA when the sunroof on my Honda CR-V imploded. It sounded like a very loud gunshot. The shock of the incident startled my passenger and I and I immediately began looking her over to see if there was any blood. I looked up and saw very small shards of glass falling through the sunroof and a large hole. It was fortunate those shar... Read more
HYUNDAI
TUCSON
(2020) — SERVICE BRAKES, HYDRAULIC; AUTOHOLD BRAKE SYSTEM/BRAKE HOLD:SOFTWARE
Nov 13, 2025
Incident date: Oct 13, 2025
The contact owns a 2020 Hyundai Tucson. The contact stated that upon starting the vehicle, the Brake Auto Hold was engaged unintendedly and failed to disengage upon pressing the button, which required the contact to turn off, restart, and drive the vehicle for some time for the Brake Auto Hold to disengage. The contact stated that the failure had been recurring. The contact stated that the infotai... Read more
Incident date: Oct 13, 2025
The contact owns a 2020 Hyundai Tucson. The contact stated that upon starting the vehicle, the Brake Auto Hold was engaged unintendedly and failed to disengage upon pressing the button, which required the contact to turn off, restart, and drive the vehicle for some time for the Brake Auto Hold to disengage. The contact stated that the failure had been recurring. The contact stated that the infotai... Read more
Incident date: Nov 13, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available and were expected to arrive in the first quarter of 2026. The contact stated that the manufacturer had exceeded a reasonable amo... Read more
Incident date: Nov 9, 2025
The contact owns a 2025 Forest River Aurora Trailer. The contact stated that while his son was towing the trailer at an undisclosed speed, the front driver’s side wheel and the passenger’s side front wheels separated from the axle, causing the trailer to drag on the road. The contact stated that his son sent pictures that showed the six wheel lugs on both wheels had sheared off. The contact st... Read more
Incident date: Oct 7, 2025
The contact owns a 2015 Nissan Altima. The vehicle was recently purchased, and the contact became aware of NHTSA Campaign Number: 20V315000 (Latches/Locks/Linkages). The contact stated that while driving at 35 MPH, the hood unintendedly opened unintentionally and damaged the front windshield, the front fenders, and the hood. No warning lights were illuminated. The contact stated that the failure p... Read more
HYUNDAI
SANTA FE
(2020) — FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
Nov 13, 2025
Incident date: Oct 7, 2025
The contact owns a 2020 Hyundai Santa Fe. The contact stated that while driving approximately 40 MPH, the vehicle started shaking and lost power. The check engine warning light was illuminated. The vehicle was restarted immediately. The vehicle was taken to a dealer, where it was diagnosed and determined that the engine had an air leak with the fuel. The contact added that the leak was stopped aft... Read more
Incident date: Nov 2, 2025
The contact owns a 2014 Toyota Rav4. The contact’s son stated that while attempting to start the vehicle, the vehicle failed to start and became inoperable, and lost power. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted... Read more
Incident date: Oct 31, 2025
CAR STARTED MAKING A HUMMING, WHINING TYPE NOISE. I WORK OUT OF TOWN SO WHEN WE WERE ABLE TO GET VEHICLE IN TO DEALERSHIP THEY STATED THAT IT IS THE TRANSMISSION. AND THE COST WAS OVER $10000 TO FIX. THIS IS A 5 YEAR OLD CAR!!! I STILL OWE $7000 ON THE CAR!!! I SHOULD NOT HAVE TO PAY ANOTHER CAR PAYMENT TO KEEP MY CAR GOING!!! I STARTED TO LOOK THINGS UP AND WE TOOK CAR TO A TRANSMISSION PLACE. TH... Read more
Incident date: Oct 31, 2025
EV battery failure. This is a known issue that Hyundai is refusing to acknowledge is a common problem on their cars.
Incident date: May 12, 2025
I was starting to accelerate to a higher level of speed onto the highway; 55 mph going up a hill. I was unable to accelerate much as I pushed on the gas, however the RPM's would get higher. while I was at 45 mpg the RPM's were at 3.5. All of sudden my service engine light came on. I knew something was wrong. Turned around took my car back home very slowly, had my husband come look at my car, wh... Read more
Incident date: Apr 24, 2025
The contact owns a 2014 Ford Explorer. The contact stated that while driving 75-80 MPH in the right lane, the trim on the driver’s side of the vehicle detached from the windshield. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted and confirmed that parts were on back order. The vehicle was ... Read more
Incident date: Jul 10, 2025
The front compartment “frunk” of the vehicle has no safety feature or emergency release latch. This is seriously concerning in case a child or kid gets inside and the trunk is closed for some reason, there would be no way for the person inside to get out by themselves. I contacted Tesla about this two weeks ago and they scheduled a visit which they, a technician later called on 11/12/25 to i... Read more
Incident date: Nov 2, 2025
The contact owns a 2023 Kia Sorento. The contact stated that while the vehicle was parked, the gear shifter was shifted into drive, the accelerator pedal was depressed; however the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to move forward. No warning lights were illuminated. The contact stated that the failure had occurred more than five times within a mo... Read more
Crash
Incident date: Nov 1, 2025
"Phantom Braking" with over 13 events the 2024 CHEVROLET TRAVERSE LT unexpected and abrupt activated the Automatic Emergency Braking (AEB) system when there was no obstacle, vehicle, or collision risk present! If an Mac Truck was behind us tailgating at the time we would have been killed! The dealer is downplaying the issue acting like they have never seen this before. They question is we know w... Read more
Incident date: Nov 6, 2025
The contact owns a 2023 Ford Bronco Sport. The contact stated that occasionally, while driving at various speeds uphill, the vehicle hesitated to accelerate as intended while the accelerator pedal was depressed. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The engine temperature gauge... Read more
Incident date: Nov 6, 2025
Fitzgerald Countryside Hyundai - address is 27419 US Hwy 19 N, Clearwater, FL 33761 refuses to fix a recall on my unsafe car. Check engine light flashing due to code P1326 which is an issue detected by KSDS that monitors unusual engine vibrations and is designed to prevent engine damage
HYUNDAI
SANTA FE SPORT
(2014) — SUSPENSION
Nov 13, 2025
Incident date: Dec 31, 1969
Please see attachment: Dear Mr. [XXX] , Mr. [XXX] , and Federal & State Officials, This email serves as formal legal notice, final demand, and a request for immediate investigation into Jaguar Land Rover North America’s ongoing failure to perform a federally mandated safety recall (NHTSA Recall No. 25V-514, Manufacturer D019) affecting my 2016 Range Rover Sport (VIN ????????????). My authorized... Read more
Incident date: Oct 25, 2025
I am reporting a safety defect involving loose lower control arm bolts on my 2023 Tesla Model Y Long Range (VIN: [XXX] ), discovered at 33,008 miles. We purchased the vehicle brand new, and it has no modifications or repairs to the suspension. On 09/02/2024, a warning light appeared. At the time, I did not know if it was related to the suspension. In the weeks after, I began noticing popping/clun... Read more
Incident date: Oct 28, 2025
I heard an audible rattling sound at certain RPMs primarily underload. Upon looking under the vehicle found the issue was the result of the exhaust hangars not being torqued properly and coming loose. The exhaust hanger just behind the transmission had loosened so much that one bolt fell out entirely. Picture provided notice one bolt missing.
HYUNDAI
SANTA FE SPORT
(2016) — AIR BAGS
Nov 12, 2025
Incident date: Sep 28, 2025
The contact owns a 2020 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted and informed the contact that parts for the recall repair were on backorder. No information on when parts would be available was provided. The contact stated that the manufacturer had exceede... Read more
Incident date: Sep 24, 2025
My 2026 Tesla Model Y with under 3,000 miles experienced a sudden and total loss of power steering while driving. The car became extremely difficult to control. Tesla towed it to their service center, where they claimed it was a software-related issue that could not be replicated. The service center released the car back to me but refused to provide written assurance that the vehicle is safe to d... Read more
Incident date: Sep 26, 2025
2019 Infiniti QX50 Recall Campaign ID: R25B2 (Safety Recall 2025) Summary of Issue: I received a safety recall notice stating that my vehicle may have an engine manufacturing defect that could cause severe damage or complete engine failure. This poses a significant safety risk. Details: Contacted Infiniti Consumer Affairs on August 28, 2025 (Case #55702324) and my local dealer. Dealer confirmed r... Read more
Incident date: Sep 26, 2025
The timing system was repaired in February 2025. After similar symptoms of vehicle stalling, the check engine light came on Found a software update that needed to be completed to determine if engine needed replaced. Dealership has refused for seven weeks to complete the entire job of the update which includes running a diagnostic of codes. Instead, they have been arguing that the timing system n... Read more
Incident date: Nov 12, 2025
The contact owns a 2017 Ford Fusion. The contact stated that the steering wheel was loose. The contact was able to rock the steering wheel approximately 3/8 of an inch in either direction. There was no warning light illuminated. The contact researched online and related the failure to NHTSA Campaign Number: 18V167000 (Steering). The contact called a local dealer and was advised that the VIN was no... Read more
Incident date: Nov 12, 2025
Subject / Issue: Driver Seat Belt Failure – Safety Restraint System Defect VIN: [XXX] Vehicle: Tesla Model Y 2023 Complaint Description: On November 11, 2025, at approximately 10:00 PM, while driving near my home, the driver seat belt cable snapped, leaving only the shoulder strap functional. This occurred under normal driving conditions, with no accident, impact, or misuse. The vehicle was ... Read more
HYUNDAI
SANTA FE PLUG-IN HYBRID
(2023) — SUSPENSION
Nov 12, 2025
Incident date: Nov 11, 2025
The contact owns a 2006 Jeep Liberty. The contact stated that while driving approximately 20-25 MPH, the front control arm fractured. The front wheel seized, and the vehicle drove into a driveway. There were no warning lights illuminated. The vehicle was towed to the residence. The local dealer was contacted and suggested an appointment, and that the rear control arm was not covered under warranty... Read more
HYUNDAI
SANTA FE PLUG-IN HYBRID
(2023) — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Nov 12, 2025
Incident date: Nov 11, 2025
While operating the vehicle, the cruise control turns off without any warning. The warning messages that come up only after the cruise control is turned off by the vehicle state "Smart cruise conditions not met" and "forward safety system disabled. Radar blocked". This disables the vehicle from utilizing cruise control in any manner. This happened on the highway with the cruise set at 72 mph, with... Read more
HYUNDAI
SANTA FE PLUG-IN HYBRID
(2023) — SERVICE BRAKES
Nov 12, 2025
Incident date: Nov 11, 2025
While operating the vehicle, the cruise control turns off without any warning. The warning messages that come up only after the cruise control is turned off by the vehicle state "Smart cruise conditions not met" and "forward safety system disabled. Radar blocked". This disables the vehicle from utilizing cruise control in any manner. This happened on the highway with the cruise set at 72 mph, with... Read more
Incident date: Nov 2, 2025
While operating the vehicle, the cruise control turns off without any warning. The warning messages that come up only after the cruise control is turned off by the vehicle state "Smart cruise conditions not met" and "forward safety system disabled. Radar blocked". This disables the vehicle from utilizing cruise control in any manner. This happened on the highway with the cruise set at 72 mph, with... Read more
Incident date: Dec 23, 2024
The contact owns a 2019 GMC Sierra 1500. The contact stated that while driving at 25 MPH and making a turn, the vehicle lost motive power. There were several unknown warning lights illuminated after the failure. Upon investigation, the failure was related to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was towed to an independent mechanic, where it was diagnosed with l... Read more
Incident date: Sep 26, 2025
Vehicle: 2025 Honda Civic Touring Hybrid - Continental ProContact tires On Sun Oct 19 11:30am while driving N on I95 at SC/NC border at hwy speeds in heavy traffic the LR tire/rim exploded causing the car to spin out and nearly cause a serious accident. I was able to bring the car under control and pull to the side of the road. The car was nearly new 4 mths old w/2300 miles. The tires/rims were in... Read more
Incident date: Nov 3, 2025
FAILURE IN ABS CONTROL MODULE. NO NEW REPLACEMENTS AVAILABLE AND NO AFTERMARKET PARTS AVAILABLE. HAVE BEEN UNDER ENGINEERING REVIEW DUE TO COMPONENT FAILURE WITH NO RECALLS ISSUED. IT CONTROL MY ANTI-LOCK BRAKES AND ELECTRONIC STABILITY CONTROL. IT ALSO DISABLES MY 4WD AND TRAILER BRAKE SYSTEM. ACCORDING TO THE DEALER, NO ETA ON A POSSIBLE RETURN OF STOCK. I AM PULLING CODE C2200-49 WHICH INDI... Read more
Incident date: Nov 12, 2025
The contact owns a 2026 Kia Sportage. The contact stated that the instrument panel intermittently flashed on and off while driving at various speeds. In addition, the contact stated that while at a complete stop, the speedometer indicated erroneous speeds. The vehicle had been taken to the dealer on several occasions; however, the dealer failed to duplicate or diagnose the cause of the failure. Th... Read more
Incident date: Nov 11, 2025
Tailgate opens while driving. Pops open and cargo is lost.
Incident date: Nov 11, 2025
The contact owns a 2013 Hyundai Sonata. The contact stated that while driving 45-50 MPH and depressing the accelerator pedal, the vehicle failed to respond and hesitated. The brake and the hybrid system warning lights were illuminated. The contact was able to pull to the right side of the road and waited for her husband to arrive. The contact turned off the vehicle and restarted the vehicle, and t... Read more
Incident date: Nov 12, 2025
The contact owns a 2022 GMC Sierra 1500. The contact stated that while operating the vehicle, the check engine warning light illuminated. The vehicle was taken to the local O'Reilly's, who diagnosed that the cylinder #2 glow plug had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure and informed the contact that the V... Read more