Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Feb 10, 2026
Vehicle experiences multiple simultaneous failures including “Steering Assist Reduced / Drive With Care” warning, extremely loud cooling fan operation, temperature gauge not functioning, tire pressure monitoring system failure, and widespread electrical issues (windows, mirrors, infotainment delay). Issues occurred together and are consistent with numerous owner reports for 2019 GMC Acadia mod... Read more
Incident date: Jan 15, 2024
Tried to start the car and got a several warnings of "turn off vehicle and check EV system" and "power limited". This is similar to the ICCU failure issue other people have reported.
Incident date: Jan 15, 2024
Transmission switching gears (downshifting)at highway speeds to lower gears causing the rear wheels to slide on pavement. Transmission will occasionally get stuck in 3rd or 5th gear at red lights causing dangerous interactions in intersections where the truck will not get upto speed fast enough to keep up with flow of traffic.
Crash
Incident date: Jan 15, 2024
While driving, the vehicle repeatedly hesitated during gear changes, lost power, and then abruptly jerked back into gear. This occurred intermittently for over a month without any warning messages, creating unpredictable and unsafe driving conditions. As the issue worsened, the vehicle began losing power more frequently. The most serious event occurred at highway speed, where the vehicle suddenly ... Read more
Incident date: Mar 14, 2025
The contact owns a 2023 Chevrolet Silverado 1500. The contact stated that while driving at undisclosed speeds, the vehicle lost power, jolted, and then stalled. The vehicle rolled while on a hill. The check engine warning light was illuminated. Additionally, while accelerating from a stop, the vehicle stalled again. The vehicle was taken to an independent mechanic and a transmission-related error ... Read more
Incident date: Feb 8, 2026
12 V battery completely drained while in operation resulting in me being stranded and requiring the vehicle to be towed.
Incident date: Feb 8, 2026
The contact owns a 2016 Mercedes-Benz C300. The contact stated that while driving approximately 20 MPH and turning the steering wheel to the right or the left, there was an abnormal clicking sound coming from the rear of the vehicle. There was no warning light illuminated. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the rear sub frame of the vehic... Read more
Incident date: Feb 9, 2026
Never received a notice on vehicle having a recall
Incident date: Feb 9, 2026
1. On hot/warm days when I start my vehicle it will run then die and give me the code for Mass air sensor which I replaced but it keeps doing it; the check engine will stay on for a while then turn off until it does it again. 2. When driving and I go over a speed bump the suspension grinds or does a hard squeaking noise. 3. The USB in the center console stops working at times or when move the char... Read more
Incident date: Aug 23, 2025
Air bag warning light Diagnosed safety restraint system air bag module Not included in 2019 recall for same issue per dealership
Incident date: Feb 9, 2026
My 2018 Toyota Highlander with 143k miles has poor acceleration shift lag and a whining noise from transmission. Dealer diagnosed and found transmission is failing and in need of replacement. They quoted $9624.00 to replace and the part is on backorder and could take months to get. Toyota customer assistance has declined any assistance with the repair even though they have a extended warranty prog... Read more
Incident date: Feb 9, 2026
ABS Module failure, Anti-Lock Brake system failure.
Incident date: Feb 9, 2026
I came out from work. Got in my car and started it and went to make a three-point turn to go the opposite direction on a quiet back street in the airbag deployed halfway through and blew up in my face, causing my hands to be hurt and difficulty with breathing.
Incident date: Feb 1, 2026
I had a check engine light come on for an oss sensor. Shortly after that started my truck would aggressively downshift to lower gears and lock up. I’m now having to replace the transmission.
Incident date: Feb 1, 2026
I had a check engine light come on for an oss sensor. Shortly after that started my truck would aggressively downshift to lower gears and lock up. I’m now having to replace the transmission.
Incident date: Feb 1, 2026
Was driving at normal interstate speed when I received a warning on my dashboard to pull over and turn off engine —- low engine pressure, immediately. Call a tow. I immediately pulled over, turned off my car and contacted a tow. My vehicle was towed to the BMW dealership. I received an update that my oil pump failed. It’s almost $6k to replace and then stated not sure if that’ll truly fix th... Read more
Incident date: Dec 26, 2025
We have had this truck since August 2025, the engine has stalled while driving numerous times since we have had it. This happens randomly and unexpectedly, the vehicle loses power and stalls, shifts itself back into park and engages the emergency break. It does not show any check engine lights for the dealership to replicate the issue. The engine will start back up after it stalls. We have always ... Read more
Incident date: Jan 11, 2026
We have had this truck since August 2025, the engine has stalled while driving numerous times since we have had it. This happens randomly and unexpectedly, the vehicle loses power and stalls, shifts itself back into park and engages the emergency break. It does not show any check engine lights for the dealership to replicate the issue. The engine will start back up after it stalls. We have always ... Read more
HYUNDAI
SANTA FE PLUG-IN HYBRID
(2022) - ENGINE
Feb 9, 2026
Incident date: Feb 6, 2026
This is in relation to Investigation PE25008. The engine in my 2018 Honda Odyssey Elite failed at 91,307 miles due to a connecting rod bearing issue, despite perfect dealership maintenance.
Incident date: Feb 8, 2026
While driving hybrid battery depletes and car stops accelerating. With pedal to the floor, it may get to 60 MPH, other times 15 MPH. Car doesn't sound great while this is happening. 3/4 times an error showed up stating "Check Hybrid System-Stop Safely". The 4th time the error didn't appear , but was driving on hilly road where battery charged when it was going down a hill. The problem occurred ... Read more
Incident date: Jan 1, 2026
Thermostat Housing Replacement + Dexcool: P0128, thermostat stuck. Was told this can cause engine to overheat.
Incident date: Jan 1, 2026
I am reporting a safety incident involving the power sliding door system on my 2018 Honda Odyssey. Today, Monday, February 9th 2026, my 3 year old child’s arm was caught and compressed by the power sliding door. At the time, she pressed the interior door button while I simultaneously pulled the exterior door handle. The door began to open, my child placed her arm out, and the door then closed o... Read more
1 injured
Incident date: Jan 13, 2026
Warning message appeared stating "service brake assist" and "service ESC". Took vehicle to dealer, they found faulty Master Cylinder. Multiple parts involved, some on back order, could take weeks to a month or more for repair. Vehicle is less than 1 year in service with approx. 6k miles.
Incident date: May 14, 2025
To Whom It May Concern, My 2023 Honda Accord (VIN: <Fill in red: VIN [XXX] >) has been disabled since January 27, 2026 due to a fuel system failure. The dealership falsely claimed diesel contamination, which I deny. Despite escalation to Honda executives and NJ Lemon Law action, the vehicle remains unsafe and unusable. Attached is documentation supporting my complaint (Master PDF: Camardo_Honda_... Read more
Incident date: May 14, 2025
Extremely heavy steering on highway. Steering wheel slow to return to center and sometimes will stay "locked" into turn, requiring to turn the wheel manually back to center.
Incident date: May 14, 2025
Car jerks like it’s losing power when pulling off, not sure if it’s transmission issue or engine issue
Incident date: Feb 6, 2026
On November 18, 2025, I was driving a 2025 BMW i4 eDrive, VIN [VIN], at approximately 10–15 mph in slow traffic. I applied the brake pedal firmly when the vehicle in front of me slowed, but the vehicle did not decelerate as expected. The vehicle continued moving forward, resulting in a rear-end collision with the car in front of me, which in turn struck another vehicle. Prior to this incident, ... Read more
Crash
Incident date: Feb 6, 2026
On November 18, 2025, I was driving a 2025 BMW i4 eDrive, VIN [VIN], at approximately 10–15 mph in slow traffic. I applied the brake pedal firmly when the vehicle in front of me slowed, but the vehicle did not decelerate as expected. The vehicle continued moving forward, resulting in a rear-end collision with the car in front of me, which in turn struck another vehicle. Prior to this incident, ... Read more
Crash
Incident date: Feb 6, 2026
My Range Rover diesel is continuing to have premature Diesel Particulate Filter (DPF) clogging, causing dashboard warnings, "limp mode," reduced power, and engine issues. This causes the car to immediatly without warning reduce power and you have a certain amount of miles before the car shuts down. Range Rover knows of this incident, and there is a law suit concerning this, and unfortunately thi... Read more
Incident date: Feb 9, 2026
On appx 2/1/2026, when accelerating over 50mph to enter the highway, the car started to violently shake would not accelerate any higher. This caused my daughter to be a danger on the highway at such a low speed and she nearly was hit by a semi. The check engine line turned on when this occurred and then went off when the vehicle was turned off so we continued to drive it and it happened 2 more tim... Read more
Incident date: Aug 1, 2024
The oil cooler lines cracked due to cold weather and oil spouted out of the engine. Truck was immediately pulled over when the chime went off, however the engine still seized up and needs to be replaced. No warning lights before, just the chime at 0 oil pressure. I see that Canada and Alaska has this part recalled and I want to know why it’s not recalled everywhere. No oil was leaking prior to ... Read more
Incident date: Jan 10, 2025
The oil cooler lines cracked due to cold weather and oil spouted out of the engine. Truck was immediately pulled over when the chime went off, however the engine still seized up and needs to be replaced. No warning lights before, just the chime at 0 oil pressure. I see that Canada and Alaska has this part recalled and I want to know why it’s not recalled everywhere. No oil was leaking prior to ... Read more
Incident date: Jan 10, 2025
Driver & passenger door windows on many 2010-2017 Dodge Challengers activate repeatedly on their own during driving and after ignition is turned off causing the battery to completely drain overnight & sometimes after only one or two hours after the ignition is turned off. There was a TSB#23-039-11. This TSB does not apply to my 2013 Challenger. Parts are extremely expensive and the car leaves m... Read more
Incident date: Jan 10, 2025
Driver & passenger door windows on many 2010-2017 Dodge Challengers activate repeatedly on their own during driving and after ignition is turned off causing the battery to completely drain overnight & sometimes after only one or two hours after the ignition is turned off. There was a TSB#23-039-11. This TSB does not apply to my 2013 Challenger. Parts are extremely expensive and the car leaves m... Read more
Incident date: Feb 6, 2026
While driving cross country, my dash warning light came on and said " In 50 miles your vehicle will lose power and you won't be able to drive more than 5 mph. DEF problem". I spent $70,000 on this vehicle used with 50K miles on it. Recall from 2024, this is unacceptable. Now another recall for steering. The steering column disengagement. I am afraid to drive it. The dealer keeps telling me no fix ... Read more
Incident date: Oct 1, 2024
Transmission downshifted unexpectedly during normal driving .
Incident date: Feb 8, 2026
El 6 de enero de 2026, minutos después de retirar el vehículo del concesionario tras un servicio de frenos, el sistema de enfriamiento presentó pérdida total de refrigerante debido a una manguera del radiador rota. El vehículo fue regresado inmediatamente y quedó retenido por recomendación técnica de no conducirlo por riesgo de sobrecalentamiento del motor. La condición representa un ries... Read more
HYUNDAI
VELOSTER N
(2022) - ELECTRICAL SYSTEM
Feb 8, 2026
Incident date: Feb 8, 2026
The IPC intermittently goes blank and I lose driver information like remaining fuel and speed limit and other safety information. The IPC also turns green and gets distortion.
HYUNDAI
VELOSTER N
(2022) - VEHICLE SPEED CONTROL
Feb 8, 2026
Incident date: Feb 8, 2026
It was snowing and I was driving slow. About 8:40am, Feb 6th, 2026, I got a "One pedal driving disabled" alert just for a moment, then tried to stop before an intersection because a signal was turning to red. However, break didn't work and I had to enter the intersection under a red signal. Fortunately, there was no car in front of me, also a car coming from the side didn't notice signal changed. ... Read more
Incident date: Feb 8, 2026
I am driving the car in the highway when I tray to exit ,I see the RED light semaforo in the end of the exit. Well I tray to stop the car and the brakes does' not work, and the air bag coming out before I hit the other car.My car in the front not have any damage. the other car don't have any , big damage only litere rash in the bumper. I don't now way the brakes does 'not work and the air bag c... Read more
Incident date: Feb 8, 2026
Radiator leak from the bottom left corner (driver side). Slow leak over time, no visible damage (per the service department), likely a manufacturing issue. Entire radiator required replacement.
Incident date: Feb 7, 2026
On 12/22/2025, my fiancé and I purchased a 2022 Ford Bronco Sport from LaFontaine Ford in Lansing, MI. During the initial purchase, we were not aware of any recalls or vehicle defects with the Bronco Sport. Roughly one month later, the check engine light came on, and after a thorough vehicle inspection, we were notified that there was a recall on the vehicle in regards to bad fuel injector(s), ... Read more
Incident date: Feb 7, 2026
On 12/22/2025, my fiancé and I purchased a 2022 Ford Bronco Sport from LaFontaine Ford in Lansing, MI. During the initial purchase, we were not aware of any recalls or vehicle defects with the Bronco Sport. Roughly one month later, the check engine light came on, and after a thorough vehicle inspection, we were notified that there was a recall on the vehicle in regards to bad fuel injector(s), ... Read more
Incident date: Feb 7, 2026
My 2019 GMC Acadia has shift to park warning light that repeatedly keeps coming on I've tried to park it have to turn it off two to three times maybe four times I have paperwork that I have went to the dealer and they have fixed it twice with a harness that is failing it only is a temporary band-aid fix. Even though in Indiana we do not have a recall as I know of for this year I would need to have... Read more
Incident date: Feb 8, 2026
I am writing to formally document a series of catastrophic mechanical failures involving my vehicle, as well as serious inaccuracies currently reflected on the Carfax report. At approximately 15,000 miles, my vehicle experienced a catastrophic engine failure that required a full engine replacement. Less than 900 miles after the engine replacement, the vehicle then suffered a catastrophic transmis... Read more
Incident date: Feb 8, 2026
I am writing to formally document a series of catastrophic mechanical failures involving my vehicle, as well as serious inaccuracies currently reflected on the Carfax report. At approximately 15,000 miles, my vehicle experienced a catastrophic engine failure that required a full engine replacement. Less than 900 miles after the engine replacement, the vehicle then suffered a catastrophic transmis... Read more
Incident date: Feb 8, 2026
Upper grille deflector flew off vehicle while operating. No previous damage, just flew off. There is the same issue with my make and model that gmc issued a recall for but it is not appearing for my VIN
Incident date: Feb 3, 2026
Our 2016 Ford F-150 experienced a sudden, forceful, uncommanded lane deviation while traveling at highway speed. Without warning or driver input, the vehicle abruptly jolted into the left lane. The steering was corrected and returned to our lane, but shortly afterward the truck again forcefully veered left. The movement felt comparable to being struck by another vehicle. There was no oncoming traf... Read more
Incident date: Feb 2, 2026
On my 2023 Nissan Pathfinder I have approximately 25000 miles on it. When I step on the brakes, there is a noticable vibration as if the rotors are warped and pads worn. The brakes and rotors should not be an issue this soon.