Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,021 complaints for HYUNDAI
Incident date: Feb 4, 2026
My 2019 Audi A7 was brought to Audi Dallas on January 20, 2026, for a manufacturer safety recall involving a software update (Recall 90TV / NHTSA 25V900). During or immediately following the recall repair, the vehicle developed persistent safety system failures, including rear backup camera malfunction and repeated safety warning alerts. As a result of these recall-related failures, the vehicle h... Read more
Incident date: Feb 13, 2026
Date of Incident: February 6, 2026 Time: Approximately 2:30 PM On February 6, 2026, at approximately 2:30 PM, I came to a complete stop at a stop sign. As I began making a turn, the vehicle suddenly and unexpectedly accelerated without my intention to increase speed. This unexpected acceleration caused the vehicle to strike a small tree. The vehicle sustained damage to the passenger-side front are... Read more
Crash
Incident date: Feb 13, 2026
Date of Incident: February 6, 2026 Time: Approximately 2:30 PM On February 6, 2026, at approximately 2:30 PM, I came to a complete stop at a stop sign. As I began making a turn, the vehicle suddenly and unexpectedly accelerated without my intention to increase speed. This unexpected acceleration caused the vehicle to strike a small tree. The vehicle sustained damage to the passenger-side front are... Read more
Crash
Incident date: Feb 13, 2026
The keyless entry and start system intermittently fails to detect the key fob, preventing the vehicle from starting, locking, or unlocking. On one occasion, a "Service Keyless Start System" warning appeared on the dashboard while the vehicle was being driven at 75 MPH on a highway. The driver was unable to safely stop and feared the vehicle would become inoperable in traffic if turned off. The iss... Read more
Incident date: Feb 13, 2026
The contact owned a 2025 Honda Civic. The contact stated that while driving at an undisclosed speed into a parking spot, the brake pedal was depressed and went to the floorboard. The vehicle failed to come to a stop. The vehicle drove over a parking median in front and struck a tree. The contact then attempted to steer the vehicle to the left, but crashed into another vehicle on the passenger si... Read more
Crash
1 injured
Incident date: Sep 27, 2024
RECURRING 12V LOW-VOLTAGE SYSTEM FAILURE AND DEFECTIVE REAR DEFROSTER HEATER GRID VEHICLE: 2022 Tesla Model 3 (VIN: [XXX] ). ODOMETER: 114,093 miles at time of third service visit. SUMMARY OF DEFECT: Vehicle has experienced recurring low-voltage (12V) system alerts since late December 2025. The 12V battery has been replaced three times by Tesla service. After each replacement, the low-voltage aler... Read more
Incident date: Sep 27, 2024
Spontaneous failure of brake actuator system.
Incident date: Sep 27, 2024
The air bag light on the dash came on . Not sure what to do
Incident date: Dec 15, 2025
Engine is sucking the life out of this vehicle meaning it is consuming more than normal oil. Oil consumption, I had the testing done. and Hyundai has done nothing about fixing the issues Well I am the second owner of this vehicle and it should be laws in place for the second owners of a vehicle. The first owner was keeping up on the maintenance of the vehicle so have I. I also have white smoke com... Read more
Incident date: Feb 13, 2026
I am writing to formally report Hyundai’s failure to remedy Safety Recall 25V607 involving defective first and second-row seatbelts in our 2025 Hyundai Palisade. The recall was issued in September 2025 and stated no remedy was yet available but the vehicle remained safe if belts were checked after fastening. In December 2025, the front passenger seatbelt in our vehicle began unlatching while dri... Read more
Incident date: Feb 3, 2026
Improper welds on second-row seat rails... We purchased a brand new 2025 Sienna, as we have three small children in car seats, and the minivan is convenient. I used the 2nd row for 2 of the car seats. I have contacted all of the Toyota dealerships within an hour of our house, and they either don't offer service rentals for recalls, don't have anything suitable available, don't have rentals at all,... Read more
Incident date: Feb 13, 2026
Rear-end collision. My Tesla impacted the rear of another vehicle at approximately 15–18 mph. No forward collision warning observed. Owner-provided data shows AEB status as SNA. Impact is such that the car is totaled.
Crash
Incident date: Feb 13, 2026
Rear back glass exploded right after parking the vehicle
Incident date: Oct 15, 2025
Was merging onto the San Tan L202 Freeway from the SR24 On Ramp. While accelerating to up to roughly 65mph, what sounded like a gunshot went off and it became very loud in the cabin of my car. I then noticed glass flying around the outside of my car, so I immediately pulled over onto the shoulder to see what happened. When I got out and looked up I noticed that the sunroof had completely exploded ... Read more
Incident date: Dec 30, 2025
Drivers DRL failed within 3 yrs. This is LED and supposed to last 10-15 yrs. Extended bumper to bumper warranty won’t cover. It’s nearly 2k to fix. Risk is less visibility during daytime to other drivers. Is this led bulb, electrical, fuse, ballast? No one seems to know. 2 dealerships say have to replace entire headlight system for nearly 2k!!!
Incident date: Dec 30, 2025
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back over prevention camera screen illuminated at start-up, but failed to dis... Read more
Incident date: Feb 8, 2026
Lifter failure in 2020 Silverado 5.3 engine causing loss of power while driving.
Incident date: Feb 13, 2026
Screen in car goes black.no radio,no noise,no back up camera-Apple car play won’t hook up anymore-I see others models around mine having exactly the same issues I am experiencing-I have reset radio/screen multiple times,it works anywhere from a few mins to hours then it blacks out again and there is nothing on screen.i have replaced the battery,key fine battery’s,and fuse.and I am still experi... Read more
Incident date: Feb 13, 2026
Screen in car goes black.no radio,no noise,no back up camera-Apple car play won’t hook up anymore-I see others models around mine having exactly the same issues I am experiencing-I have reset radio/screen multiple times,it works anywhere from a few mins to hours then it blacks out again and there is nothing on screen.i have replaced the battery,key fine battery’s,and fuse.and I am still experi... Read more
Incident date: Feb 9, 2026
While driving my 2022 Tesla Model X at highway speed, I experienced a sudden loss of steering assist shortly after Supercharging. The steering wheel became extremely difficult to turn, and I had to use significant force to maintain control. The vehicle displayed a ‘Steering Assist Reduced’ alert, FSD became unavailable, and the suspension behaved unexpectedly. After the incident, the vehicle w... Read more
HYUNDAI
SONATA HYBRID
(2015) - ELECTRICAL SYSTEM
Feb 12, 2026
Incident date: Sep 14, 2025
The contact owns a 2026 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS and several unknown warning lights were illuminated. The message "DANGER" warning light flashed repeatedly and extremely fast on the instrument panel. The vehicle was taken to the dealer, where it was diagnosed, and determined that an unknown software update was needed. The vehicle was repaired... Read more
HYUNDAI
SONATA HYBRID
(2015) - ELECTRICAL SYSTEM
Feb 12, 2026
Incident date: Sep 14, 2025
The contact owns a 2021 BMW 330I. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manuf... Read more
HYUNDAI
SONATA HYBRID
(2015) - VISIBILITY/WIPER
Feb 12, 2026
Incident date: Sep 14, 2025
Component Structure: Equipment Summary: While driving when the weather is raining the water is dripping inside the SUV. A leaking, separating roof/windshield on the Range Rover often indicates a faulty windshield seal or, more commonly, clogged/disconnected sunroof so it appears to be separating parts or removing the glue. At this point its a matter of time there will be a separation or gap betw... Read more
Incident date: Feb 12, 2026
The contact owns a 2015 Nissan Rogue. The contact stated that while driving at an undisclosed speed over a bump in the roadway, the vehicle shuddered and swayed to one side and made an abnormal clunking sound. The vehicle was pulled over into a parking lot and parked. A neighbor inspected the vehicle and informed the contact that the passenger’s side rear wheel needed to be aligned and that the ... Read more
HYUNDAI
ELANTRA HYBRID
(2025) - UNKNOWN OR OTHER
Feb 12, 2026
Incident date: Feb 11, 2026
2016 Kia Sorrento Ex paint is coming off in panels and different areas of car. I called KIa and they cant do anything about it
HYUNDAI
ELANTRA HYBRID
(2025) - WHEELS
Feb 12, 2026
Incident date: Feb 11, 2026
While driving in traffic, my 2024 Kia Seltos suddenly shut down without warning again. I lost propulsion while the vehicle was in motion with passengers inside, creating an immediate safety hazard. The issue appears electrical or powertrain-related. This occurred during normal operation and could result in a serious crash. My vehicle shutting down in active traffic with passengers is unaccepta... Read more
HYUNDAI
ELANTRA HYBRID
(2025) - ELECTRICAL SYSTEM
Feb 12, 2026
Incident date: Feb 11, 2026
While driving in traffic, my 2024 Kia Seltos suddenly shut down without warning again. I lost propulsion while the vehicle was in motion with passengers inside, creating an immediate safety hazard. The issue appears electrical or powertrain-related. This occurred during normal operation and could result in a serious crash. My vehicle shutting down in active traffic with passengers is unaccepta... Read more
Incident date: Jan 14, 2026
The contact owns a 2022 Jeep Wagoneer. The contact stated that while her husband was driving at approximately 10 MPH, the vehicle stalled, and smoke was coming from under the hood. The contact stated that the smoke had also entered the passenger cabin. The contact stated that her husband had not mentioned whether any warnings had illuminated. The contact stated that when she arrived to pick him up... Read more
Fire
Incident date: Jan 14, 2026
I have a 2024 Jeep Wrangler Rubicon 4xe that was caught on fire at 2am 2/10/26 when parked in my garage. Jeep issed 68C recall for its defective EV battery, and I had finished the recall on 1/20/26 in Fremont CDJR in CA, but it was still caught on fire. I have every thing saved, Ring footage and invoices from the dealer about recall. Just want to report that the remedy from Jeep does not help at... Read more
Fire
Incident date: Apr 26, 2024
Vehicle Safety Complaint – 2024 Chevrolet Equinox I am reporting a safety defect involving unintended vehicle movement and improper shutdown behavior. While operating my 2024 Chevrolet Equinox, I was able to shut the vehicle off even though it was not in Park. After shutdown, the vehicle rolled forward on its own and struck a tree. At the time of the incident, the radio remained on despite the... Read more
Incident date: Apr 26, 2024
Vehicle Safety Complaint – 2024 Chevrolet Equinox I am reporting a safety defect involving unintended vehicle movement and improper shutdown behavior. While operating my 2024 Chevrolet Equinox, I was able to shut the vehicle off even though it was not in Park. After shutdown, the vehicle rolled forward on its own and struck a tree. At the time of the incident, the radio remained on despite the... Read more
Incident date: Jan 17, 2026
Driving down the road and the vehicle lost all fuel pressure and engine shut off in the middle of the road. Turns out to be a catastrophic Bosch CP4 failure. Thankfully I was not on the highway otherwise this likely would've caused an accident because besides steering and brakes i had no way to get the car out of the road and probably wouldn't have made it to the shoulder on the 5 lane highway. My... Read more
Incident date: Feb 4, 2026
The contact owns a 2019 Hyundai Santa Fe. The contact stated that while driving approximately 45 MPH, the vehicle hesitated while accelerating with the accelerator pedal depressed and the RPM raised. The contact stated that the vehicle occasionally failed to start. No warning light was illuminated. Additionally, while driving at various speeds, the vehicle lost automotive power. The vehicle was ta... Read more
Incident date: Feb 11, 2026
The contact owns a 2024 Chevrolet Traverse. The contact stated that while driving out of the dealer's parking lot at 4-5 MPH and depressing the accelerator pedal, the messages "Service ESC System" and "Brake System Failure - Press Hard to Brake - Do Not Drive" were displayed, and the check engine warning light illuminated. The contact stated that the vehicle failed to respond while depressing the ... Read more
Incident date: Feb 9, 2026
Oct 21, 2025 •Vehicle became inoperable in the middle of a busy road following an over-the-air update. •Vehicle immediately came to a abrupt stop aggressively propelling both driver and [XXX] occupant. Tension, neck strain, and severe stress response. •This created a serious safety risk to occupants and surrounding traffic. Nearly causing multiple accidents @ 185th and Bronson road in Bea... Read more
1 injured
Incident date: Nov 18, 2025
I own a 2024 GMC Sierra Denali Ultimate 2500HD diesel that has been out of service for 52 days due to an oil cooler / service bulletin related failure. The vehicle is under warranty. The required replacement part is on national backorder and, as of today, has not shipped. The current estimated ship date is February 17. During this time, neither the dealership nor GMC has provided proactive commu... Read more
Incident date: Jan 28, 2026
While driving the car, the shifting mechanisms are not working correctly. Stalling, hard shift etc. Causing jolts, and sudden stop/start movements. I was driving in the snow when my car jolted and was unable to stop on the ice leaving me in the snow bank. Went to put it in 4wd and the 4wd wouldn’t work. Brought it to the dealer repair shop where the recall was determined as the culprit. I ... Read more
Incident date: Jan 24, 2026
Airbag light triggered and message center says service airbags system. Horn does not work and all steering wheel controls do not work. Traced to bad clock spring in steering wheel. Will not pass inspection. Self diagnosed. Warning light always on and message center says service airbags on every start up. Possible severe injury during a front end collision..
Incident date: Jan 24, 2026
Airbag light triggered and message center says service airbags system. Horn does not work and all steering wheel controls do not work. Traced to bad clock spring in steering wheel. Will not pass inspection. Self diagnosed. Warning light always on and message center says service airbags on every start up. Possible severe injury during a front end collision..
Incident date: Jan 19, 2026
The 2024 Mercedes-Benz GLS 450 exhibits a critical "Spatial Mapping Offset" defect within the MBUX 360-degree camera interface and the Active Brake Assist (ABA) logic. Specifically, the digital rendering of physical obstacles on the dashboard display is offset by approximately 0.5 feet (6 inches). This creates a "false clear" condition where the driver is visually signaled that an obstacle has bee... Read more
Crash
Incident date: Feb 9, 2026
I am reporting a recurring safety defect in my 2025 Audi Q5 (VIN: [XXX] ). The vehicle has been in the dealership for approximately 42 non-consecutive days for repeated malfunctions of multiple safety systems.While driving, the vehicle displays warnings and disables the following systems: SOS, Adaptive Cruise Assist, Active Front Assist/Distance Warning, Lane Change Warning, Proactive Occupant Pro... Read more
Incident date: Feb 9, 2026
I am reporting a recurring safety defect in my 2025 Audi Q5 (VIN: [XXX] ). The vehicle has been in the dealership for approximately 42 non-consecutive days for repeated malfunctions of multiple safety systems.While driving, the vehicle displays warnings and disables the following systems: SOS, Adaptive Cruise Assist, Active Front Assist/Distance Warning, Lane Change Warning, Proactive Occupant Pro... Read more
Incident date: Jan 24, 2026
In-Cabin Camera Unit Replacement - The in- cabin camera unit needs replacement due to a communication failure with the ICC module. Technicians confirmed proper power, ground, and CAN system continuity to the module but encountered a persistent 'ROM ID check failed' error. Replacing the unit can restore proper communication and functionality of the camera system.
Incident date: Feb 11, 2026
My worry is the airbag. Is it a Takata airbag? From my understanding these airbags are dangerous. So is there a recall to have them fixed. And if so , can I take it to my local chevy dealer.
Incident date: Feb 7, 2026
The contact owns a 2017 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V611000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving in rainy weather at various speeds, there was water leaking into the vehicle from the front passenger’s side B-pillar trims. The local dealer was contacted. The contact stated... Read more
Incident date: Feb 7, 2026
I have a 2015 Ram 1500, my experience is not unique and this issue is well known online. The ABS module (Part No: 68228991AD) is no longer working and my truck has been having an issue with this for about 3 years. The Parts departments in dealerships will typically say that the manufacturer is "looking" for a new contract parts supplier and say that a certain date is upcoming, but it always gets p... Read more
Incident date: Feb 12, 2026
My abs, traction control, trailer brake lights are on. Error code C2200-49. What is worse; there are no parts! As I tow a camper it is a serious issue! I cannot understand why this issue is common with this vehicle but ram doesn’t have remedy. (Rebuild option or shock- have someone make spare parts for it) I will be forced to fix it myself with junk yard parts. Why is it so hard to get competen... Read more
Incident date: Jan 19, 2026
Paint chipping…Honda refuses to assist. Paint has been chipping approximately 3 years now and it’s getting worse. The paint is coming off in chunks.
Incident date: Oct 26, 2023
When backing out of my garage the driver's side rear lower control arm catastrophically broke. Thankfully, I was traveling at slow speed so it did not cause and accident. This is a major safety concern for other Altima drivers and the drivers and occupants of vehicles around them if this type of failure would occur at highway speeds. This is a known issue for as there was an investigation which... Read more
Incident date: Oct 26, 2023
Dear Sir/Madam, For the 3rd time now, my transmission is being rebuilt. After purchasing it from the dealership and it was still under warranty GMC Bakersfield rebuilt the transmission, then again in 2020 at 119,000 miles it broke down again and All Automatic in Bakersfield rebuilt it for $3500 and now here it is 2026 and only 60.000 miles later again All Automatic is having to rebuilt the tran... Read more