Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Feb 1, 2026
The contact owns a 2003 Toyota Camry. The contact stated that the vehicle would suddenly accelerate or lunge forward and had done so several times, both while idle, pressing the brakes, and while driving at various speeds. Suddenly accelerated downhill, and when approaching the inner section, the contact immediately turned the vehicle to avoid hitting another vehicle and ended up crashing into a n... Read more
Crash
1 injured
Incident date: May 6, 2026
On April 1, 2026 at approximately 7pm the vehicle had a complete engine failure exiting an interstate. As I was slowing to exit the interstate the truck, without warning, lost power and locked up the rear wheels. I was able to safely exit onto the off ramp, but did partially block the off ramp for 45 minutes waiting on a tow truck. Once I came to a complete stop the dashboard began displaying n... Read more
Incident date: Mar 1, 2026
The lane keep assist has never worked. It doesn't not keep you in the lane, it just chimes when you drift out of it. The bigger issue is the axles. I only owned the car for 1 month when the axles started loudly clicking with every turn. Honda is claiming this is just a cosmetic defect and it does not affect safety, but I don't believe that for a second. Clicking axles are NOT normal, and could o... Read more
Incident date: Mar 1, 2026
The lane keep assist has never worked. It doesn't not keep you in the lane, it just chimes when you drift out of it. The bigger issue is the axles. I only owned the car for 1 month when the axles started loudly clicking with every turn. Honda is claiming this is just a cosmetic defect and it does not affect safety, but I don't believe that for a second. Clicking axles are NOT normal, and could o... Read more
Incident date: Mar 1, 2026
The lane keep assist has never worked. It doesn't not keep you in the lane, it just chimes when you drift out of it. The bigger issue is the axles. I only owned the car for 1 month when the axles started loudly clicking with every turn. Honda is claiming this is just a cosmetic defect and it does not affect safety, but I don't believe that for a second. Clicking axles are NOT normal, and could o... Read more
Incident date: Apr 16, 2026
The vehicle experienced a total electrical failure while driving. Dealer diagnosed the issue as a loose fuse box connector/power distribution connector. The vehicle and repaired component should be available for inspection through the Hyundai dealer service department. The vehicle suddenly lost all power while being driven on a public roadway. The engine shut off, dashboard went dark, and power st... Read more
Incident date: May 5, 2026
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while driving approximately 65 MPH, the vehicle unexpectedly decelerated to 25 MPH with a “Vehicle Will Shut Down” warning message displayed. The contact stated that the engine then began to shut down, and although the accelerator pedal was depressed, the vehicle failed to accelerate and stalled. The failure occurred on multiple... Read more
Incident date: Feb 5, 2026
The contact owns a 2018 Kia Optima. The contact stated that while attempting to accelerate from a standing start the vehicle had experience sever jerking and hesitation. Also, the vehicle has experience oil consumption problems and the contact constantly added engine oil. The cause of the failures were not determine. Also, the hood latch had malfunctioned and the hood could not opened to add oil ... Read more
Incident date: Apr 2, 2026
I was traveling with my family on the Ohio Turnpike. We were traveling west in our 2023 GMC Yukon Denali when we lost all propulsion and the engine seized. There was no warning lights or other symptoms prior to this incident on May 3, 2026. In fact, I had the vehicle in for the prescribed recall to test the engine for the known defect earlier in 2026. The vehicle passed that test and was g... Read more
Incident date: Apr 2, 2026
I was traveling with my family on the Ohio Turnpike. We were traveling west in our 2023 GMC Yukon Denali when we lost all propulsion and the engine seized. There was no warning lights or other symptoms prior to this incident on May 3, 2026. In fact, I had the vehicle in for the prescribed recall to test the engine for the known defect earlier in 2026. The vehicle passed that test and was g... Read more
Incident date: Apr 2, 2026
I was traveling with my family on the Ohio Turnpike. We were traveling west in our 2023 GMC Yukon Denali when we lost all propulsion and the engine seized. There was no warning lights or other symptoms prior to this incident on May 3, 2026. In fact, I had the vehicle in for the prescribed recall to test the engine for the known defect earlier in 2026. The vehicle passed that test and was g... Read more
Incident date: Apr 19, 2026
My vehicle is subject to Manufacturer Recall 297/NHTSA Recall 26V169. My dashboard is indicating that the third row driver seat is buckled when it is not. Also, when the seat belt is actually buckled, it will sometimes indicate that it is not. This is a safety issue as I cannot tell whether the seat belt is actually buckled or not. Additionally, the seat will not fold because it thinks a perso... Read more
Incident date: Apr 19, 2026
My vehicle is subject to Manufacturer Recall 297/NHTSA Recall 26V169. My dashboard is indicating that the third row driver seat is buckled when it is not. Also, when the seat belt is actually buckled, it will sometimes indicate that it is not. This is a safety issue as I cannot tell whether the seat belt is actually buckled or not. Additionally, the seat will not fold because it thinks a perso... Read more
Incident date: Apr 19, 2026
The rear bunk end door on this 2017 Jayco Jay Feather X17Z hybrid travel trailer does not fully latch or lock while traveling at highway speeds due to a known widespread manufacturing defect. Jayco factory installed canvas retainer strips with no pre-drilled holes and no washers causing the plastic retainer strip to crack and fail. This caused the entire rear bunk end frame to shift out of alignme... Read more
Incident date: Apr 27, 2022
The contact owns a 2024 Land Rover Range Rover. The contact stated that while driving at an undisclosed speed, the vehicle would shift into neutral independently before losing automotive power. A warning message "Electrical Fault detected" and another unknown were displayed. The vehicle was towed to a local dealer, where it was diagnosed with a catastrophic converter failure. The vehicle was repa... Read more
Incident date: Apr 27, 2022
The forward collission system continues to perform phantom braking while driving in traffic resulting in near rear end collisions. The GMC dealer refuses to fix it without charging me for more diagnostic work, which has already been done twice. What is my recourse?
Incident date: Apr 1, 2026
The front radar sensor behind the emblem on the grill is very easily stolen due to a design flaw. It was stolen, replaced, and stolen a second time. This is happening so much that Honda can’t keep up with replacement parts, leading to service delays, which cause many people, including my pregnant wife and now new baby, to drive for weeks without critical safety features. This is unacceptable and... Read more
Incident date: Apr 8, 2026
I was leaving for work, backing out of the driveway, and the brakes just locked up out of no where. I’ve done this multiple times and the brakes have never done this. I tried pulling up and trying again, turning the car off and back on, and backing a different way out of the driveway. It kept locking up on me and nothing was in the way. My husband had to eventually take me to work. The automatic... Read more
Incident date: Apr 8, 2026
I was leaving for work, backing out of the driveway, and the brakes just locked up out of no where. I’ve done this multiple times and the brakes have never done this. I tried pulling up and trying again, turning the car off and back on, and backing a different way out of the driveway. It kept locking up on me and nothing was in the way. My husband had to eventually take me to work. The automatic... Read more
Incident date: Apr 8, 2026
Sudden loss of power steering. Turning off of the main road into my neighborhood I completely lost power steering. The power steering warning light was in the dash at that point. I managed to get the truck home. Checked fuses and all way good. After restarting my truck everything was working as expected. The warning light was gone. Every other model of ram this year has been recalled except this ... Read more
Incident date: Mar 31, 2026
The front radar sensor (behind the H emblem on the front grill) was stolen. The car still drives, but all the safety features tied to it are now disabled. Honda service center wants $119 just to diagnose it. I was then quoted ~$1,500 for the part + ~$2,000 for labor (before tax). After looking into it, this seems to be happening frequently with CR-Vs. The radar sensor is externally accessible and ... Read more
Incident date: Mar 31, 2026
The front radar sensor (behind the H emblem on the front grill) was stolen. The car still drives, but all the safety features tied to it are now disabled. Honda service center wants $119 just to diagnose it. I was then quoted ~$1,500 for the part + ~$2,000 for labor (before tax). After looking into it, this seems to be happening frequently with CR-Vs. The radar sensor is externally accessible and ... Read more
Incident date: Mar 31, 2026
The front radar sensor (behind the H emblem on the front grill) was stolen. The car still drives, but all the safety features tied to it are now disabled. Honda service center wants $119 just to diagnose it. I was then quoted ~$1,500 for the part + ~$2,000 for labor (before tax). After looking into it, this seems to be happening frequently with CR-Vs. The radar sensor is externally accessible and ... Read more
Incident date: May 5, 2026
This vehicle has ongoing drivability issues that have not been resolved despite multiple repair attempts involving engine-related components and repairs. The issue began in November 2024 while the vehicle was under warranty with coolant and engine warnings. At that time, I reported coolant loss, warning messages, hesitation during acceleration, and abnormal vehicle vibration. I was initially told... Read more
Incident date: May 5, 2026
This vehicle has ongoing drivability issues that have not been resolved despite multiple repair attempts involving engine-related components and repairs. The issue began in November 2024 while the vehicle was under warranty with coolant and engine warnings. At that time, I reported coolant loss, warning messages, hesitation during acceleration, and abnormal vehicle vibration. I was initially told... Read more
Incident date: May 5, 2026
It started when I put my car in reverse and it would delay and jerk back before reversing off and on. About a month later, I started my car in the street and accelerated and it jerked and shut off in the middle of a street. I restarted it and accelerated it again and it jerked and shut off again. It's a 2023 Chevrolet Traverse with 61,570 miles. I towed it back to dealer and they are stating it's ... Read more
Incident date: May 5, 2026
Right and center rear passenger seat belt sensors are malfunctioning. Despite passengers wearing their seatbelts, the dashboard and warning alarms signal that they are not wearing their seatbelts. I am concerned for the safety of my children who need to be in the back seats and fear that the seat belt system and sensors are not reliable.
Incident date: May 5, 2026
2019 Honda Odyssey began having intermittent display, that progressed to constant display, of multiple warning messages regarding safety features related to multiocular/multipurpose camera unit. Vehicle is unable to perform LKAS, ACC, lane departure assist, autobraking, etc. Honda dealership states this is a well known issue related to a faulty camera that has to be replaced to utilize these safet... Read more
Incident date: Mar 19, 2026
Drop off a few days after receiving vehicle. Picked up and dropped back off the same day due to issue repeating it self after being told there was no issue. Parts were supposedly replace on one of the occasions. No real time spent on the vehicle according to invoices. 8/28/25 -9/4/25 9/4/25 - 9/15/25 9/24/25 - 10/14/25 I have brought the car in for the same problem multiple times without it being... Read more
Incident date: May 5, 2026
On 4/27/26, my family and I were traveling south on Colorado C470 at 8 AM. Our 2021 Chevy Silverado 1500 had catastrophic engine failure at highway speed as we were passing an 18 wheeler. The failure caused the vehicle to lose power and engine, and the display said to put the truck in Neutral and restart the engine. After coasting to the shoulder, the engine would not restart. We were stranded on ... Read more
Incident date: May 5, 2026
Steering rack was making an audible clicking noise when turning the wheel lock to lock regardless if in motion or stationary.
Incident date: Aug 1, 2025
Water is leaking through back tailgate every time it rains. Water pools on the back floor and gets into the tailgate control unit. As a result, mold has grown on the floors and water has gotten into the power tailgate control unit causing my tailgate to stop opening and propping up (I have to manually hold the heavy door while lifting items out). This has caused electrical problems with cruise co... Read more
Incident date: Aug 1, 2025
Water is leaking through back tailgate every time it rains. Water pools on the back floor and gets into the tailgate control unit. As a result, mold has grown on the floors and water has gotten into the power tailgate control unit causing my tailgate to stop opening and propping up (I have to manually hold the heavy door while lifting items out). This has caused electrical problems with cruise co... Read more
Incident date: Aug 1, 2025
I am reporting a catastrophic failure of the rear seatbelt restraint system in my 2025 Mazda 3. The rear seatbelt guide geometry is badly designed, allowing the webbing to bunch and jam during normal operation. This physical obstruction prevents the seatbelt from retracting, leading to three severe safety hazards: 1) Total failure to restrain occupants. 2) Structural damage to the vehicle's safe... Read more
Incident date: Aug 28, 2025
High voltage component, onboard charger, failure caused an electrical fire contained inside the case. It is available for inspection. Unclear on safety concerns. Taken to dealer and a second repair shop and they were unable to identify the issue. I opened the onboard charger and found the evidence of the fire. Has not been inspected by anyone. No warning lights were present before or after the inc... Read more
Fire
Incident date: Aug 28, 2025
My car was recently in a high speed crash with a curb. The axle broke immediately and no airbags deployed followed my the entire engine compartment catching fire.
Crash
Fire
Incident date: May 5, 2026
My car was recently in a high speed crash with a curb. The axle broke immediately and no airbags deployed followed my the entire engine compartment catching fire.
Crash
Fire
Incident date: May 5, 2026
While in motion at about 25-30 miles per hours, slightly stepping on the brake to slow down, the car just… wouldn’t, I was forced to swerve, preventing damage to cars ahead, I went over a curb
Crash
1 injured
Incident date: Jan 1, 2024
While in motion at about 25-30 miles per hours, slightly stepping on the brake to slow down, the car just… wouldn’t, I was forced to swerve, preventing damage to cars ahead, I went over a curb
Crash
1 injured
Incident date: Oct 27, 2025
The break pedal sticks down during high temperatures ( generally during summer months especially when park outside in the sun and high humidity) and causes the brakes to drag and the break pedal doesn’t come up by itself! Also the brake lights stay on. It is very dangerous to drive on this condition. I just want theNHTSA to be aware of this and I have seen a lot of complaints on line I contacted... Read more
Incident date: Mar 5, 2025
2018 Kia Sorento, under 88,000 miles, with Theta II engine defect. KSDS update installed. Oil consumption issues requiring adding at least one liter of oil every 1,000 miles in between regular oil changes/ maintenance. Oil warning lamp does not illuminate at all or only blinks on for a second then stays off, even when oil is less than 1 liter. Noticed slight jerking/hesitation at acceleration fo... Read more
Incident date: Jan 15, 2024
I was driving on the highway with my husband and our dog when out of nowhere the panoramic sunroof exploded. We were traveling home and could have been in an accident when it occurred because it sounded like a gunshot hit the car. If we had not been calm during the incident, not only our lives but the lives of everyone around us could have been affected. There were no warnings about this and whe... Read more
2 injured
Incident date: Jan 15, 2024
While driving the vehicle under normal conditions, multiple advanced driver assistance and safety systems suddenly became unavailable without warning. The systems affected include Automatic Emergency Braking, Forward Collision Warning, Lane Keeping Assistance, and related safety features that rely on the forward-facing camera. The failures occurred at the same time and were indicated by warning m... Read more
Incident date: Feb 10, 2026
My vehicle would suddenly downshifted to first, constantly seek for gears, loss of traction from not finding gears, and transmission died at 120k miles.
Incident date: Feb 10, 2026
The steering wheel has started to jerk left then comes center and goes right. (Likely sticky steering). Under 100k miles and happens mostly on the highway but has started to be on slower roads. No accident as of now, but common issue with this vehicle.
Incident date: Apr 16, 2026
prior to every trip i make i do a pre trip inspection . I purchased a brand new brinkley rv on 2/18/2026 the hitch where it connects to my vehicle on the rv side has a major CRACK in the frame . my rv came equipped with the the LIPPERT TCS suspension and I am experiencing a suspension failure where the suspension parts are falling off as I am driving without warning .i did a post trip i... Read more
Incident date: Apr 16, 2026
prior to every trip i make i do a pre trip inspection . I purchased a brand new brinkley rv on 2/18/2026 the hitch where it connects to my vehicle on the rv side has a major CRACK in the frame . my rv came equipped with the the LIPPERT TCS suspension and I am experiencing a suspension failure where the suspension parts are falling off as I am driving without warning .i did a post trip i... Read more
Incident date: Apr 16, 2026
The contact owns a 2020 Toyota RAV4. The contact stated that while driving at an undisclosed speed, the brake pedal became inoperable and nearly traveled to the floorboard while attempting to stop the vehicle. A “Pull Over” warning message was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed with diagnostic trouble code C1391. The contact was informed that th... Read more
Incident date: May 5, 2026
2025 Dodge Charger EV | VIN: [XXX] | Purchased: April 11, 2026 | Dealer: Thunder Chrysler Dodge Jeep Ram, Bartow, FL I am reporting multiple active, unresolved safety system failures that began within 24 hours of purchase and remain unrepaired after two dealer visits. On April 15–16, 2026, the dealer documented NINE fault codes across FIVE modules, including an active Electronic Throttle Modu... Read more
Incident date: May 4, 2026
2025 Dodge Charger EV | VIN: [XXX] | Purchased: April 11, 2026 | Dealer: Thunder Chrysler Dodge Jeep Ram, Bartow, FL I am reporting multiple active, unresolved safety system failures that began within 24 hours of purchase and remain unrepaired after two dealer visits. On April 15–16, 2026, the dealer documented NINE fault codes across FIVE modules, including an active Electronic Throttle Modu... Read more