Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Aug 24, 2023
The contact owns a 2016 Chrysler 300. The contact stated that while driving on a four-lane roadway, at approximately 45 mph, another driver attempted to make a left turn with an obstructed view, ran a red light and collided with the front driver side area of the contact's vehicle near the wheel well. Following the impact, the other vehicle spun and struck an additional vehicle. No further prope... Read more
Crash
1 injured
Incident date: Mar 6, 2026
while traveling the car begins lurching and jerking until it reaches 40 MPH, At that seed it resumes traveling smoothly. As soon as it slows down the lurching and jerking resume. We have taken it to a dealership, and they claim it is the transmission. The problem started approximately 2 months ago at 74,000 miles.
Incident date: Mar 6, 2026
When I put my car in reverse while I’m set as Driver 1 and actively driving, the seat unexpectedly switches to the Driver 2 memory position. This moves the seat too far back from the pedals, making it difficult for me to safely reach the brake and stop the vehicle.
Incident date: Mar 6, 2026
Porsche leather dashboard shrunk and staples pulled out. I was told if the vehicle was in an accident the airbag may not deploy properly. The Porsche dealer looked at it recommend that it be replaced. This is a known manufacturer defect that has been occurring with many of Porsche leather dashboards in different models. The manufacture is not taking responsibility in repairing or recalling this da... Read more
Incident date: May 13, 2002
Bulletin 76096 should be recall. The suspension has failed. Both Upper arms, bushings,sway bars and links and after 3 weeks, multiple attempts to correct banging, the issue is a bulletin, but yet a recall, conveniently not under warranty. Only 50,000 miles. Please press for recall. Like the DC CONVERTER -impairing vehicle.
Incident date: May 13, 2026
Clicking/thumping on sharper turns a day before the issue. Then today, there was a loud clunk while driving. When I was reversing into my driveway, there was scraping noises and resistance. Upon exiting the vehicle, I saw the passenger side front control arm loose. It is now inoperable.
Incident date: May 13, 2026
The oil pump is exhibiting erratic oil pressure behavior, verified by certified BMW technicians. This behavior has been documented by BMW to indicate that the oil pump can fail without warning, leading to an Uncommanded Loss of Propulsion Angle. The sudden and unexpected loss of power-assisted steering and braking, when the engine stalls in active traffic, can lead to death of the occupants or oth... Read more
Incident date: May 13, 2026
2017 KIA SOUL, at approximately 87,000 miles began to show intermittent oil warning lights under regular G-loads pointing to oil starvation issues.Vehicle was taken to KIA Dealer for oil change. Dealer stated that possible oil consumption would trigger a need to return to dealer before the 1000 mile marker for second round of warranty checks per TSB 222 rev 8 Excessive Oil Consumption Nu/GAMMA/the... Read more
Incident date: May 1, 2023
2017 KIA SOUL, at approximately 87,000 miles began to show intermittent oil warning lights under regular G-loads pointing to oil starvation issues.Vehicle was taken to KIA Dealer for oil change. Dealer stated that possible oil consumption would trigger a need to return to dealer before the 1000 mile marker for second round of warranty checks per TSB 222 rev 8 Excessive Oil Consumption Nu/GAMMA/the... Read more
Incident date: Mar 26, 2026
On the driver side of the 2018 Momentum Toy Hauler cracked in two locations above the center leaf spring holder. This issue occurred on May 1, 2025. While pulling out of a shop after having the leaf spring holders replaced the axle traveled through a small depression on the ground causing the frame to flex and make a loud enough sound to be heard in the truck pulling the camper. While investiga... Read more
Incident date: May 7, 2026
I received Safety Recall 23S65 in May of 2025. As of now, May 14,2026 parts are still NOT available for repair. Ford was aware of this safety issue well before May of 2025, yet they do not seem concerned at all to make parts available to dealers to repair this defect. This should be considered well beyond any reasonable time frame for Ford to have corrected this problem.
Incident date: May 1, 2024
Right after vehicle passed 60k miles mark (manufacturer warranty ended) I noticed a whining noise under load. During acceleration the noise is most noticeable between 30-50 mph speed range. If a gas pedal released the noise is gone and if pressed again the noise is coming back. The pitch increases with a speed increase. I took the car to dealership (current odometer reading 61,037 miles) and they ... Read more
Incident date: May 5, 2026
Worst dealership my husband and I ever dealt with. We purchased a 2019 Nissan XD Titan Diesel with warranty. Two days after purchase, the check engine light came on. I called Spencer from the service department to let them know. They took the truck the very next day; it was some issue with the gas tank, so the part was back-ordered. After getting that fixed, the check engine light still never went... Read more
Incident date: Apr 1, 2026
Worst dealership my husband and I ever dealt with. We purchased a 2019 Nissan XD Titan Diesel with warranty. Two days after purchase, the check engine light came on. I called Spencer from the service department to let them know. They took the truck the very next day; it was some issue with the gas tank, so the part was back-ordered. After getting that fixed, the check engine light still never went... Read more
Incident date: Apr 1, 2026
The contact owns a 2020 Ford Escape. The contact stated that she received a recall letter for NHTSA Campaign Number 25V467000 (Fuel System, Gasoline) and NHTSA Campaign Number: 26V123000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. There had not been a failure experienced.
Incident date: Apr 1, 2026
The contact owns a 2020 Ford Escape. The contact stated that she received a recall letter for NHTSA Campaign Number 25V467000 (Fuel System, Gasoline) and NHTSA Campaign Number: 26V123000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. There had not been a failure experienced.
Incident date: Apr 3, 2026
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked, the contact discovered that the rear lenses was full of water. No warning lights were illuminated. The vehicle was taken to a dealer to get a diagnosis however, the failure cause was unidentifiable. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was ... Read more
Incident date: Apr 3, 2026
I am filing a complaint regarding a major CVT transmission failure in my 2015 Subaru Crosstrek at approximately 117,318 miles. Prior to failure, there were no warning lights, dashboard messages, or significant indications of impending transmission failure. The only noticeable symptom was a slight whistling noise coming from the vehicle shortly before the transmission issue became severe. The sudd... Read more
Incident date: Apr 13, 2026
2020 3.0 diesel duramax sucked in the antifreeze and caused a hydrolock. The dealer says that it is not covered under warranty since the engine was over 100k miles. They did offer a new engine for $30K which I declined. The truck was always well taken care of and only received the best in all products
Incident date: Apr 23, 2026
Sunroof glass was shattered while on freeway. No rock or debris hit. She was driving back to home from office and other car drivers reported something falling out from top and when she stopped and checked, everywhere was glass debris. This is 2026 Honda crv hybrid sport and just 35 days old bought from dealer. Dealership is saying its not covered under warranty so have to pay from either pocket or... Read more
Incident date: Apr 23, 2026
After completion of Hyundai Service Campaign 9C2, my 2016 Hyundai Sonata SE is very difficult to drive at low RPMs. Cold start its sluggish and jerks and driving uphill feels like transmission slipping but is not. An additional update to the ECM needs to be conducted ASAP.
Incident date: Apr 23, 2026
The contact owns a 2011 Ford Forcus. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. No warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with a failed power steering pump. The contact was informed that the power steering pump needed to be replaced. The vehicle was repaired... Read more
Incident date: May 13, 2026
Multiple warning lights lit up after starting car and driving for a short distance (less than 5 feet). Honda mechanic diagnosed it as a misfire in cylinder likely due to carbon buildup or other unknown reason. Similar incidents have happened with other 2019 Honda Fit and an extension of warranty was issued for some vehicles but not all (SB 23-042). Unfortunately, mine was apparently not covered de... Read more
Incident date: May 13, 2026
my car was rear ended in an accident somebody ran into the back of my car while i was stopped/parked at a stop light.. the impact was so hard that i crashed into another vehicle that was in front of me. I was wearing a seatbelt at the time but somehow still hit my head on the steering wheel and suffered a Traumatic Brain Injury because the seatbelt didn’t secure me and the airbags didn’t deplo... Read more
Crash
1 injured
Incident date: May 13, 2026
my car was rear ended in an accident somebody ran into the back of my car while i was stopped/parked at a stop light.. the impact was so hard that i crashed into another vehicle that was in front of me. I was wearing a seatbelt at the time but somehow still hit my head on the steering wheel and suffered a Traumatic Brain Injury because the seatbelt didn’t secure me and the airbags didn’t deplo... Read more
Crash
1 injured
Incident date: Feb 25, 2026
The contact owns a 2023 Mazda. The contact stated that the vehicle was braking randomly while driving. There was an unknown malfunction code that flashed quickly. The steering was stiff and failed to turn. The steering wheel adjusted and guided the vehicle into the wrong lane. The RPM was sporadically reeving. The RPM increased, and the vehicle stalled without acceleration. There was smoke emergin... Read more
Incident date: May 8, 2026
Vehicle: 2019 Land Rover Range Rover Sport HSE While driving approximately 65-70 mph, a red battery/charging warning appeared instructing me to pull over immediately. Within approximately 3-5 minutes, the vehicle rapidly lost electrical power and became completely disabled while driving. EVERYTHING in my car started shutting down; no air, no lights, no steering. Steering and vehicle functions beca... Read more
Incident date: Mar 3, 2026
DEFECT DESCRIPTION My 2020 Subaru Crosstrek has been diagnosed with diagnostic trouble code P2757 (Torque Converter Clutch Pressure Control Solenoid Control Circuit Performance), which my authorized Subaru 802 Subaru retailer in Vermont has confirmed is caused by a defective CVT Control Valve Body. Subaru of America has acknowledged this exact defect in Technical Service Bulletin 16-156-25R (revi... Read more
Incident date: Mar 3, 2026
The BCM keeps failing on my truck when it has already been replaced. The lights won’t stop flashing unless the battery is unplugged.
Incident date: May 13, 2026
Our truck has been experiencing downshift to a lower gear and the powertrain warning lamp wrench symbol in the instrument panel cluster comes on. This has been happening from about 4/1/2026 and ongoing.
Incident date: May 13, 2026
Our truck has been experiencing downshift to a lower gear and the powertrain warning lamp wrench symbol in the instrument panel cluster comes on. This has been happening from about 4/1/2026 and ongoing.
Incident date: May 11, 2026
January 10, 2026. My battery abruptly stalled. It was charged drove a few feet in the car just stopped. The car was towed, and the battery was deemed faulty and needed replacement. May 10. The engine coolant light came on. The car would turn on and then abruptly stalled. Mid traffic. The car again was towed and it was deemed had a faulty coolant pump. I asked for the fuel injection system to b... Read more
Incident date: May 11, 2026
January 10, 2026. My battery abruptly stalled. It was charged drove a few feet in the car just stopped. The car was towed, and the battery was deemed faulty and needed replacement. May 10. The engine coolant light came on. The car would turn on and then abruptly stalled. Mid traffic. The car again was towed and it was deemed had a faulty coolant pump. I asked for the fuel injection system to b... Read more
Incident date: May 9, 2026
Steering randomly sticks while turning and requires some force to release. Seems to happen most just off center and while turning left.
Incident date: May 13, 2026
A waymo put pedestrian and public safety at risk on 5/12/26 at approximately 7:50 pm when it stopped halfway through an intersection at 14th, Market, and Church Street in San Francisco alongside a crosswalk. I began honking from my vehicle as the waymo stopped in front of lanes of oncoming traffic, blocking the intersection. Instead of continuing through the intersection, the waymo turned towards ... Read more
Incident date: Feb 5, 2025
On Sunday, April 12, 2026, at approximately 5:00 PM, I experienced a sudden and complete engine failure while driving my 2019 Chevy Silverado equipped with the 6.2L V8 engine. Without warning, the vehicle lost all ability to accelerate, creating an immediate and dangerous situation for myself, my family, and surrounding drivers. I was forced to rely on the vehicle’s remaining momentum to maneuve... Read more
Incident date: May 11, 2026
The brake pedal on my vehicle intermittently becomes stuck in the fully raised position and will not depress when I attempt to apply the brakes. When this occurs, I am unable to slow down or stop the vehicle, creating an immediate and serious safety hazard. The problem happens without warning and has occurred multiple times while driving at various speeds. When the defect occurs, the pedal feels ... Read more
Incident date: May 11, 2026
I took my vehicle to the local Ford dealership for service due to a check engine light being on. They pulled the spark plug and found the cylinder full of coolant and found TSB-22-2229. I called Lincoln and was told they wouldn’t assist me because I fell outside their time and mileage limits. This issue should have been a recall due to their defective engine design. Engine replacement is very co... Read more
Incident date: May 11, 2026
I have had my car for almost two years. This problem has been on-going the whole time. It happens intermittently, I never know. I will be driving it and usually when I am making a turn or pulling onto a main road, you press the gas to go and the car hesitates and makes a loud brooooooooom sound like it is trying to go or figure out what to do and if you are pulling out onto a main road with on com... Read more
Incident date: Apr 2, 2026
Hello, My vehicle (VIN: [XXX] ) is not operational due to coolant intrusion/corrosion. I was informed this issue is not covered by the Customer Satisfaction Program, but this failure matches a known problem affecting this model/year and should be reconsidered. Two months ago I took the car to Bob Allen Ford in Overland Park for a check-engine light. They replaced a coolant-related part, but the ... Read more
Incident date: Apr 2, 2026
2020 Cherokee owner from dealer purchased as CPO w/23k miles in 2023. Shortly after purchase rear differential failed and was replaced under warranty at 25k miles. At 42k full Steering Rack failure. Daughter on 5 hour drive home from college experienced a completely random failure at highway speeds. Failure occurred with zero warning. It was a dangerous situation. Dealer quoting $3600 to repair.... Read more
Incident date: May 13, 2026
The upper radiator hose on some huge percentage of these trucks fail (mine has failed at just over 35k miles). You can check the Colorado Chevy forum, youtube, etc., et al, and find plenty of instances where this has failed. As this is the cooling system, it can cause the engine to overheat and potentially ruin the engine. The flaw seems to be an engineering issue with the rubber seal they use (in... Read more
Incident date: May 13, 2026
Roof rail covers, exterior A and B pillar trim have not been fixed. I was told at the time of purchase the recall (1) was fixed. The rubber trim in the pillar trim flaps in the wind and I was told to buy the parts on Amazon and that it isn’t hard to install. Along with the A/C not working a week after I bought the SUV. dealership is uncooperative.
Incident date: May 10, 2026
Vehicle suddenly starts having multiple lights and warnings come up such as road departure mitigation, adaptive cruise problem, collision mitigation, auto high beam, etc. reading online it seems multiple people with honda oddysey are experiencing the same issues.
Incident date: May 8, 2026
The contact owns a 2021 Chevrolet Camaro. The contact stated that while driving on several occasions at various speeds, the vehicle lost power and did not accelerate as intended intermittently and began to shake. The contact added that on some occasions while parked and attempting to start, the vehicle did not start as intended but would eventually start after a few attempts. The vehicle was taken... Read more
Incident date: May 8, 2026
While driving my 2016 Ford Edge Titanium, I felt a sudden popping sensation while applying the brakes and the brake pedal immediately went to the floor, resulting in major loss of braking ability. I was able to slowly and carefully get the vehicle parked before completely losing stopping ability. Brake fluid appeared to be leaking from the rear driver-side brake area. This vehicle previously expe... Read more
Incident date: May 8, 2026
Blown head gasket, coolant leak into engine tsb222229
Incident date: May 12, 2026
Driver and passenger door will randomly unlatch while driving. The door will become ajar while on the highway.
Incident date: Apr 1, 2026
The Uconnect infotainment system is glitchy, blacks out, and has restarted itself. The dealership I purchased it from has currently had now for a 3rd time and over 30 days. The 2nd visit the screen was replaced and the same issues still exist. This is a huge safety concern, because the system has malfunctioned while in reverse which obstructs the rearview camera view. I can’t trust that rear sen... Read more
Incident date: Sep 30, 2025
Wheel bearing failure resulting in replacement of the bearing and the integral hub at a cost of ~$750 (independent service center diagnosed and replaced the failed unit). Vehicle had only 42,000 miles and had developed a "rumble" which was thought to be related to seasonal temperature changes/tire tread. Sudden/catastrophic seizing of a failed wheel bearing can cause a loss of control and accide... Read more