Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: May 17, 2026
I am submitting a safety complaint regarding my 2020 Mercedes-Benz GLE 350 due to what appears to be a significant air conditioning refrigerant leak. The vehicle rapidly loses refrigerant shortly after being recharged. When the system is operating, a loud seeping/hissing sound can be heard from the HVAC system area, followed by complete loss of cold air within a very short period of time. This is... Read more
Incident date: May 17, 2026
Purchased truck in May of 2026 from Chevy dealer. Truck had around 1500 miles on it. Within 1 week the truck was shifting, very roughly, for no apparent reason making it lurch. I brought it to a local Chevy dealer, who ran it, showing a fault. I got the truck back from the dealer, who said tech had looked at it, and cleared the "fault" that was showing up. less than 1 week after that, the truck st... Read more
Incident date: May 17, 2026
The vehicle flashed a warning and suddenly lost power, forcing me to pull over or be stuck in the middle of the road. The vehicle could no longer be driven, as this problem occurred quickly after subsequent restarts. I had the vehicle towed to the dealership, who confirmed it was a broken ICCU, and stated that this had been happening a lot to the Ioniq5s. The replacement part was on backorder. It ... Read more
Incident date: Mar 7, 2026
Odometer Fraud. The contact purchased a 19196 Honda Civic. The vehicle was purchased through a private sale. It was discovered that there was a mileage discrepancy per a Carfax report. At the time of purchase per the title, the vehicle mileage was approximately 93,970. However, the Carfax report stated that the mileage was approximately 150,000. The contact stated that the current approximate mile... Read more
Incident date: Mar 7, 2026
The product is the Sena Phantom ANC motorcycle helmet. There is a critical, life-threatening manufacturing and design defect regarding its internal structure. Beneath an extremely thin layer of cheek padding, there is a 2-centimeter-thick, rock-hard plastic internal chassis (honeycomb-like rigid structure) on both sides of the helmet. This rigid plastic component does not compress, deform, o... Read more
1 injured
1 deaths
Incident date: Mar 7, 2026
The driver-side door and left rear passenger door do not properly lock or unlock using the key fob. This is a consistent issue and creates a safety concern because the doors may remain unlocked while the vehicle is in operation. This malfunction poses a potential security and passenger safety risk. Manually locking and unlocking the doors while entering, exiting, or operating the vehicle is incon... Read more
Incident date: May 1, 2021
I was slowing down coming to a stop in a left turn lane. I went to give the car gas to make the turn and for 4 seconds I had no power. My car was stuck in The middle of the intersection. When the vehicle regained power it slammed forward really hard.
Incident date: May 15, 2026
The contact owns a 2019 Ford Ranger equipped with Dunlop Tires. Tire Line: AT2O, Tire Size : 265/65R17 110HI, DOT number DAAH D31R. The contact stated that while driving 65 MPH, the passenger-side rear tire blew out. The thread separated and was on the roadway. The contact was able to continue to drive. The contact called a tire center, but they failed to respond. The local dealer was not contacte... Read more
Incident date: May 15, 2026
The contact owns a 2019 Ford Ranger equipped with Dunlop Tires. Tire Line: AT2O, Tire Size : 265/65R17 110HI, DOT number DAAH D31R. The contact stated that while driving 65 MPH, the passenger-side rear tire blew out. The thread separated and was on the roadway. The contact was able to continue to drive. The contact called a tire center, but they failed to respond. The local dealer was not contacte... Read more
Incident date: May 15, 2026
I turned the vehicle to park in a diagonal spot, and it would not stop. I had taken my foot off the gas just prior to starting the turn and then tapped the gas in the turn. After I tapped it an physically brough my foot back to the seat and then placed it on the brake, it accelerated. It drove over a curb, through a metal barrier and into a glass door and stopped at the side mirrors while my foot ... Read more
Crash
Incident date: Feb 1, 2026
I stopped to make a turn. When I leaned forward, my seatbelt completely came apart.
Incident date: Apr 13, 2026
PCS2 failed. Unable to AC charge. Afraid supercharging will go out next. Lots of errors on dash. Tesla says will take months for the part to come in, because thousands of others are failing, potentially stranding drivers.
Incident date: Apr 13, 2026
PCS2 failed. Unable to AC charge. Afraid supercharging will go out next. Lots of errors on dash. Tesla says will take months for the part to come in, because thousands of others are failing, potentially stranding drivers.
Incident date: Apr 13, 2026
The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was contact multiple times. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was not made aware of the issue. The contact stated... Read more
Incident date: May 18, 2026
[XXX] Fire occurred while driving [XXX] my Ram 2021 and it was like a mini blast with a lot of sparks as I saw in a rear-view mirror. Everything went out on the dashboard and the car stopped at the Top of Wolf Creek Pass [XXX] . I got out of the car and saw a small fire burning under the car. The fire under the car went out on its own. The very shape of the hole (perfectly round) in my muffler ... Read more
Fire
Incident date: Apr 22, 2026
The contact owns a 2018 RAM 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that on several occasions while driving at undisclosed speeds, the ABS warning light illuminated, with an audible alert. The message “ABS Unavailable” was displayed. The vehicle was taken to a dealer, where it was diagnosed and determined that ... Read more
Incident date: May 9, 2026
This truck has the feature when you are stoped the truck will turn off then turn back on. My truck has not had a problem yet, but I know several people who have. The lady from Chevrolet told me it was a problem and to file this complaint. Thank you very much. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: May 15, 2026
Transmission valve body failure contestant with Recall # N242454440. Dealer diagnosed valve body failure and corrective action of Valve body rebuild. I would like 2024 models to be included with this recall for proper repair per Special Coverage # N242454441.
Incident date: Mar 13, 2026
The contact owns a 2026 Kia K4. The contact stated while her daughter was driving at approximately 25 MPH, the lane assist feature was diabled however, the contact attempted to avoid a dog and the vehicle independently jerked the vehicle and caused the front driver side of the vehicle to crash into a fence. No warning lights were illuminated. The air bags were not deployed. The vehicle was taken b... Read more
Crash
Incident date: May 18, 2026
The contact owns a 2019 Nissan Sentra. The contact stated that while his daughter attempted to start the vehicle, the vehicle failed to start immediately. The contact's daughter pressed the engine Auto Start/Stop button again, the vehicle restarted. The contact had AAA test that the battery, which had no failure, and it was determined that the brake light switch had failed. The cruise control late... Read more
Incident date: May 18, 2026
The contact owns a 2019 Nissan Sentra. The contact stated that while his daughter attempted to start the vehicle, the vehicle failed to start immediately. The contact's daughter pressed the engine Auto Start/Stop button again, the vehicle restarted. The contact had AAA test that the battery, which had no failure, and it was determined that the brake light switch had failed. The cruise control late... Read more
Incident date: Mar 10, 2025
The contact owns a 2022 Chevrolet Suburban. The contact stated that the vehicle was taken to the local dealer for painting services. Upon retrieval of the vehicle, the service drive assist message was displayed. The doors failed to lock. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. Additionally, the contact contacted a lawyer. The failu... Read more
Incident date: May 17, 2026
I was driving home from work late at night in December 2025. A Signal came on that said pull to safety or something like that and then I lost power steering and brake control and my entire dash in my vehicle went pitch black. I was in the middle lane on route 290 and I was very lucky not to hit any other vehicles, but it was incredibly scary because I had no control of my vehicle and there were ... Read more
Incident date: Aug 10, 2025
Both coil springs on vehicle failed under normal driving conditions. Less than 70k on the vehicle. We heard a weird noise while driving and saw one broken. When we brought in for repair, both were broken. VW has had recalls on similar aged vehicles but not ours. No warnings etc. Took picture of one but not the other because we didn’t even know it was broken. Dealership said cars are just not mad... Read more
Incident date: May 14, 2026
The contact owns a 1999 Nissan Frontier. The vehicle was taken to the local dealer for NHTSA Campaign Number: 04V230000 (Fuel System Gasoline). The vehicle was not repaired due to the parts being backordered. The dealer informed me there was no other dealer that had the parts, but they have not been delivered yet. The manufacturer was called, but there was no response. The contact had not experien... Read more
Incident date: May 14, 2026
My instrument panel cluster went black while the vehicle remained operational. The speedometer, warning lights, warning chimes, PRNDL/gear display, and dashboard are all non-functional. We checked fuses and performed a battery reset. The issue remains unresolved. This creates a significant safety concern, as I have no access to vehicle speed, warning lights, a gear indicator, or safety alerts whi... Read more
Incident date: Dec 2, 2025
NHTSA Safety Complaint Draft Vehicle: 2025 Ram 1500 VIN: [XXX] Mileage at First Incident: 3920 Mileage at Most Recent Incident: 13,000 (approx.) Complaint Summary: My 2025 Ram 1500 has a recurring safety critical defect that causes the truck to suddenly and unpredictably decelerate from highway speeds (around 70 mph to 55 mph) down to approximately 5 mph, even though the engine RPMs r... Read more
Incident date: Dec 26, 2025
My 2022 Kia Carnival, approximately 80,000 miles, had intermittent dashboard warning lights and grinding brake noise for a few weeks. I brought the vehicle to Tasca Kia White Plains first time on 4/14/26 then again on 5/8/26. The dealership initially could not reproduce the issue, then later suspected an ABS sensor issue and ordered the part. On 5/12/26, before the repair was completed, I was dri... Read more
Crash
Incident date: Jun 23, 2025
As I would be driving down the road, most of the time when getting up to speeds of either 25-30mph or 55-60mph is when the dash board lights up check BSD detection system failure, then it will rev out rpm’s to 5,000-6,000 then lose power to accelerator. I also notice on the dash board where the panel for your selected gear displays is blank and doesn’t show whether you are in park,drive neutra... Read more
Incident date: May 12, 2026
As I would be driving down the road, most of the time when getting up to speeds of either 25-30mph or 55-60mph is when the dash board lights up check BSD detection system failure, then it will rev out rpm’s to 5,000-6,000 then lose power to accelerator. I also notice on the dash board where the panel for your selected gear displays is blank and doesn’t show whether you are in park,drive neutra... Read more
Incident date: May 12, 2026
Steering wheel sticks at high speeds and after driving longer periods of time. Presents a danger by needing to over correct the steering to “unstick” it
Incident date: May 12, 2026
Sunroof exploded while driving down the road.
Incident date: May 17, 2026
I am reporting a serious safety issue involving my 2025 Nissan Murano SL, purchased on April 21, 2026. On May 9, 2026, while driving from [XXX] to [XXX] , the vehicle began experiencing repeated failures at stoplights and in traffic. While stopped at red lights with the vehicle in drive, the vehicle unexpectedly shifted into neutral and shut off when I removed my foot from the brake pedal and at... Read more
Incident date: May 16, 2026
The engine failed due to complete and sudden oil loss. The vehicle is currently at Fremont Hyundai and available for inspection. Safety risk: the engine failed while driving on the highway with children in the vehicle. A check engine light appeared with no prior warning, the vehicle immediately lost power and stalled, requiring an emergency exit and tow. This is a direct collision risk at highway ... Read more
Incident date: Jul 25, 2025
Brakes have screeching noise Transmission jumps when changing gear The shift to park is so constant can not even go out because it takes more than 20 to 30 tries for it to accept park and turn Vehicle off! I have taken it to the dealer for the concern stated no recall or warranty At this point I am afraid to even leave it in shift to park and walk to the store and it gets stolen or leaves me stra... Read more
Incident date: Jul 25, 2025
Brakes have screeching noise Transmission jumps when changing gear The shift to park is so constant can not even go out because it takes more than 20 to 30 tries for it to accept park and turn Vehicle off! I have taken it to the dealer for the concern stated no recall or warranty At this point I am afraid to even leave it in shift to park and walk to the store and it gets stolen or leaves me stra... Read more
Incident date: Jul 25, 2025
My rear window exploded on its own without provocation. Were I driving, it would have injured me with the glass. I reported this problem to the dealer and called the police when it happened. No warning lamps or messages appeared.
Incident date: May 17, 2026
I am writing to formally report a persistent and dangerous manufacturing defect regarding the rear window and seating assemblies in my 2020 Chevrolet Silverado. I have already had GM replace the rear window in 2023, it needs replaced again now in 2026. The rear window seal is failing, allowing a significant amount of rainwater to leak into the cab. Because of this ongoing water intrusion, the stru... Read more
Incident date: May 9, 2026
While driving the vehicle at low speed (roughy 25mph) a loud sqeek was heard. This occured a few more times so I stopped to inspect. I countinued my trip after not finding the source of the noise. When it occured again, I pulled into a parts store and had them run codes. After finding none I purchased a code scanner so that I could monitor while under way. Once on the highway the sound became more... Read more
Incident date: May 9, 2026
Stopped at light. Car turned off per the start/ stop feature. Removed foot from brake and pressed gas pedal, car started but brake light came on and continued to flash. Had to pull over and stop before light would stop flashing and go away.
Incident date: May 17, 2026
Will vehicle was parked in my driveway there was a loud like explosion. It just exploded. My passenger size of my vehicle is totalled. I do have a video of the car blowing up. I am so happy that it was late in the early mornings. I have grandkids that play here and one of them could have got hurt or killed.
Incident date: May 17, 2026
Abs module all ready replaced rear wheel speed censer and connector replaced wires abs goes off and the brakes sound Grinding noise and vehilcle shakes. Brakes and rotors are new. Chrysler is doing nothing about replacement abs modules. This is a safety hazard it has now happened a few times and we can’t find new modules. Also when you do find a module it won’t flash and respond to the comput... Read more
Incident date: May 17, 2026
I am reporting a serious safety concern with my 2024 Jeep Wrangler 4xe, VIN [XXX] . The apparent systems involved are the hybrid propulsion system, charging/high-voltage battery system, powertrain control system, and/or regenerative braking/deceleration system. The vehicle is available for inspection upon request. After prior battery/charging-related issues and recent Jeep recall service, the vehi... Read more
Incident date: May 15, 2026
The vehicle displays an “Engine Maintenance Required” warning message shortly after the air conditioning is turned on. The warning does not usually appear immediately at startup but consistently appears when the A/C system is activated. The vehicle currently remains drivable, but the issue appears related to the engine cooling system and may involve the coolant bypass valve/flow control valve,... Read more
Incident date: May 15, 2026
The vehicle displays an “Engine Maintenance Required” warning message shortly after the air conditioning is turned on. The warning does not usually appear immediately at startup but consistently appears when the A/C system is activated. The vehicle currently remains drivable, but the issue appears related to the engine cooling system and may involve the coolant bypass valve/flow control valve,... Read more
Incident date: May 16, 2026
The front upper grille deflector detached and hit my windshield and bounced off behind me during a drive at normal highway speeds. This created a random flying debris object that appears to have been a problem with the 2022 and later Sierra 1500 models; however, the recall only appears to address the 2022 model. It also appears quite common for the 2024 year model as well. Vehicle has never been ... Read more
Incident date: May 16, 2026
Toyota Tundra recall 25V322 is still has no remedy available even though the recall was almost a year ago.
Incident date: May 14, 2026
While driving, the vehicle suddenly and without warning experienced a severe, dangerous loss of acceleration. The dashboard immediately displayed a "Reduced Engine Power" warning message along with a "Service StabiliTrak" light, forcing the vehicle into an immediate electronic fail-safe "limp mode." This sudden, drastic reduction in engine power severely restricts the vehicle's ability to maintain... Read more
Incident date: May 16, 2026
While driving, the vehicle suddenly and without warning experienced a severe, dangerous loss of acceleration. The dashboard immediately displayed a "Reduced Engine Power" warning message along with a "Service StabiliTrak" light, forcing the vehicle into an immediate electronic fail-safe "limp mode." This sudden, drastic reduction in engine power severely restricts the vehicle's ability to maintain... Read more
Incident date: Dec 11, 2023
[XXX] fuel door assembly has come loose from body. It looks like the clips that hold it in place have become worn or loose by the weight of the gas nozzle or by the fact that the gas door will not close correctly and car wash machine has made it looser and it appears to not shut all the way, and the body colored panel has fallen off as a result and when you pump gas, the assembly moves may be po... Read more