Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: May 20, 2026
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving the vehicle stalled. The vehicle was able to restart. The vehicle began jerking motions and misfiring. The vehicle was taken to the dealer and was diagnosed with a cam shaft failure and diagnostic codes P0016, P0101. The manufacturer was notified of the issue. The approximate failure mileage was 82,000
Incident date: May 19, 2026
My 2019 BMW X3 equipped with a B46 engine developed a significant coolant leak at approximately 80,000 miles. The vehicle displayed a low coolant warning, and coolant was visibly leaking underneath the vehicle. Around the same time, I began noticing excessive white exhaust/steam during cold starts and, for the first time since owning the vehicle, had to add engine oil between scheduled oil changes... Read more
Incident date: May 19, 2026
My 2019 BMW X3 equipped with a B46 engine developed a significant coolant leak at approximately 80,000 miles. The vehicle displayed a low coolant warning, and coolant was visibly leaking underneath the vehicle. Around the same time, I began noticing excessive white exhaust/steam during cold starts and, for the first time since owning the vehicle, had to add engine oil between scheduled oil changes... Read more
Incident date: May 14, 2026
The contact owns a 2015 Jeep Cherokee. The contact stated that on multiple occasions, the brake pedal became inoperable and felt spongy while attempting to stop the vehicle. The contact also stated that the steering wheel became difficult to operate, and a crunching sound was heard while turning the steering wheel. Additionally, the contact stated that multiple incorrect warning messages illuminat... Read more
Incident date: Mar 17, 2026
The contact owns a 2008 Honda Accord. While attempting to register the vehicle, the contact was informed of NHTSA Campaign Number: 09E063000(EQUIPMENT). The contact indicated that the vehicle could not be register at local DMV office due to the incomplete recall; the contact indicated that the part listed in the recall was not installed onto the vehicle.
Incident date: Mar 17, 2026
This vehicle has experienced repeated catastrophic engine and drivability failures since purchase and has now undergone four engine replacements under warranty. Despite these major repairs, the vehicle continues to experience dangerous shutdown/stalling conditions. The primary safety issue occurs while braking or coming to a stop. The engine will suddenly shut off unexpectedly, creating a serious... Read more
Incident date: May 21, 2026
MY ENGINE IS MAKING NOISE, CHEVY ONLY CHANGED THE OIL, AND NOW I HAVE TO PAY $200 TO GET A OIL CHANGE cHEVY TOLD ME BECAUSE NOW IT NEEDS SPECIAL OIL IN A 6.2 MOTOR!!
Incident date: May 21, 2024
My car shifts into gears when in drive and I am breaking, it has locked in park, or drive, my car without emergency break has rolled down my driveway while off and in park. My local dealership claims they don’t have parts for it and I’m stuck paying on a car I don’t feel safe in. They sold it to me knowing there was an active prior recall for this. I’m worried I’ll be driving one day and... Read more
Incident date: Jul 4, 2023
My abs, brake and traction light came on. I ran a code reader which indicated my abs module has failed. I called my local dodge garage and they said this is a known common issue with my year make and model, and while there is a recall for dodge trucks for this, there isn't for the journey. The part is also on backorder. I have looked on many forums and many dodge journey owners also have this issu... Read more
Incident date: May 19, 2026
The contact owns a 2022 RAM 1500. The contact stated while driving at an undisclosed speed, the right turn signal was activated; however the right turn signal did not function as intended. The vehicle was taken to the dealer, the vehicle was not inspected. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The contact was informed th... Read more
Incident date: Apr 1, 2025
My car has always been a little rough on shifting since around 40k miles when I got it. I never really noticed after awhile and never had any problems. No lights flashing or codes no issues with anything under the hood. The other day my trans light popped on, but nothing was wrong the car was still driving fine. I took it in to get looked at the first shop said no codes were popping up and then I ... Read more
Incident date: Dec 31, 1969
The contact owns a 2022 Jeep Wrangler. The contact stated that while operating the vehicle the check engine warning light had remained illuminated. The vehicle was taken to the local dealer who unable to determine the cause of the check engine light and the vehicle was not repaired. The manufacturer was not yet contacted. The contact was informed that the VIN was included in the NHTSA Campaign N... Read more
Incident date: May 20, 2026
The infotainment/radio system in this 2021 Jeep Renegade has been malfunctioning for nearly two years. The dealership repeatedly states that no replacement parts are available and no repair can currently be performed. The system intermittently fails, freezes, reboots, or goes blank. When this occurs, the rear backup camera becomes unavailable or nonfunctional, creating a significant safety concern... Read more
Incident date: Jan 2, 2026
Both my passenger and driver headlights have failed. I have paid to have them replaced. The drivers side has failed twice. The passenger side has failed 3 times. I have taken it to the dealership and they “fixed” the issue but it keeps coming back months or weeks later. The low beams are what is failing. The message on the dash says “check headlight assembly see manual” This is a safety... Read more
Incident date: May 20, 2026
The contact owns a 2015 Dodge Ram. The contact stated that while driving approximately 55 mph the power steering. The dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 79,800.
Incident date: May 20, 2026
I received a recall notice on 3/19/2026 which stated my 2023 Palisade failed to meet safety standards due to "ejection mitigation." I called Hyundai directly for information after the dealership I purchased the car from had no information for me. Hyundai's customer service representative told me the third row was not safe for occupants and that I should not use it because in a roll over it could ... Read more
Incident date: May 18, 2026
Vehicle experiences repeated harsh shifting, hesitation, sudden downshifts, hard downshifts with engine redlining, and loss of acceleration during normal driving. Transmission intermittently jerks violently between gears and hesitates when pulling into traffic or merging onto the highway, creating a serious safety concern. I have experienced multiple near collisions due to the vehicle hesitating o... Read more
Incident date: May 18, 2026
The contact owns a 2014 Kia Sorento. The contact stated that while driving at various speeds and steering left or right, the steering wheel would seize. The contact would have to maneuver the steering wheel back and forth for it to unlock and continue driving. There were no warning lights illuminated. The vehicle was taken to a certified mechanic, who diagnosed a notch in the lower steering shaft ... Read more
Incident date: Apr 12, 2026
Made several stops and on the last one when I went to start the vehicle it wouldn't start. Used jump pack and it started. Had a non-flashing check engine light and a service ESC light. Decided to drive across town to auto store and have them check battery and replace if bad, When I pulled into the auto store parking lot the truck died and wheels locked up. (Very sudden stop) All four gear selector... Read more
Incident date: May 18, 2026
My 2022 Honda Accord Infotainment have what is being referred to as "Ghost Touches" the screen very erratically switches between settings in the system, clear programmed data, and adjust the radio and volume without being touched. This has been a major distraction while driving and pose has huge safety risk for myself and put others at risks for accidents. I have had several near misses because of... Read more
Incident date: May 18, 2026
My 2022 Honda Accord Infotainment have what is being referred to as "Ghost Touches" the screen very erratically switches between settings in the system, clear programmed data, and adjust the radio and volume without being touched. This has been a major distraction while driving and pose has huge safety risk for myself and put others at risks for accidents. I have had several near misses because of... Read more
Incident date: Mar 6, 2023
Driving down a two lane road without any cruise control on the truck suddenly speeds up to almost 90mph with out pressing on throttle had hold brake down engine rpms were in the red shut truck off for it to finally go back to normal
Incident date: Mar 6, 2023
Driving down a two lane road without any cruise control on the truck suddenly speeds up to almost 90mph with out pressing on throttle had hold brake down engine rpms were in the red shut truck off for it to finally go back to normal
Incident date: Mar 10, 2026
I heard loud sound then the tire of driver’s side front was blown out suddenly with warning alarm on the 210 east bound freeway on 10th of May, 2026 at 1:40PM, I stopped in the shoulder then called AAARoad service to change it to the spare tire. The service technician said that the tire has defect and blown out. I visited Toyota Pasadena to change the tire, the service representative suggested t... Read more
Incident date: May 19, 2026
Clicking/ticking noise coming from the top of the B-pillar (driver’s side). consistent ticking or clicking sound that sounds like it’s coming from behind the trim near the seatbelt anchor or roofline area. It’s not just a little vibration — it’s a loud tick or click; not a vibration sound. it seems like it might be inside the B-pillar or at the headliner edge where it meets the pillar
Incident date: Mar 17, 2026
I have had “safety system restraints service is required “ as a warning four different times. Took my car in to a Tesla Service Center all 4 times & each time the repair only lasts about 6 months & it comes up again. For the 5th time I am going to the Tesla Service Center in Little Rock, AR. This time I will have to pay because my warranty is up. It is not fair & I want some remuneration or a ... Read more
Incident date: Mar 17, 2026
I have had “safety system restraints service is required “ as a warning four different times. Took my car in to a Tesla Service Center all 4 times & each time the repair only lasts about 6 months & it comes up again. For the 5th time I am going to the Tesla Service Center in Little Rock, AR. This time I will have to pay because my warranty is up. It is not fair & I want some remuneration or a ... Read more
Incident date: Mar 17, 2026
While reversing out of a parking space, my 2021 Volkswagen ID.4 automatically braked and stopped abruptly. Immediately afterward, the vehicle accelerated forward unexpectedly. I pressed the brake pedal, but the vehicle did not respond and crashed into a retaining wall. A forensic analysis of the vehicle’s event data showed the accelerator was at 100% and the vehicle was traveling approximately 2... Read more
Crash
2 injured
Incident date: Aug 12, 2025
There is a bad glare that comes off the hood scoop on the bison edition that blinds a driver while driving causing a high risk of an accident
Incident date: Aug 12, 2025
There is a bad glare that comes off the hood scoop on the bison edition that blinds a driver while driving causing a high risk of an accident
Incident date: Nov 5, 2021
This is the opposite of a complaint. Somebody may have already submitted a blurb about their Tesla Y traveling on a highway with the speed limit of 60 giving an extra foot of room to a motorcyclist that was passing their vehicle. This happened to me today for the first time while I was in full self driving mode . My car was aware of the motorcyclist wanting to pass me and the car in the next lane.... Read more
Incident date: Nov 5, 2021
A known problem with these trucks is ground strap failure. I was driving and all the sudden lost power steering which almost caused an accident. There is a customer satisfaction program N252515590 that covers 2019-2024 trucks but mine was not included in this for some reason. I did have the truck fixed a my cost and was looking to get my money back from GM. I'm not sure if you can help with this... Read more
Incident date: Nov 5, 2021
Odometer Fraud. The contact purchased a 2016 FORD Explorer. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 93,000 and at the time of registration, it was discovered that the mileage was 184,847.
Incident date: Aug 1, 2024
The vehicle’s EV system and related electrical components appear to be malfunctioning, causing repeated “EV System Off” error messages and rendering the vehicle inoperable. The vehicle is currently at the dealership and available for inspection upon request. The defect created a significant safety risk because the vehicle became unreliable and could unexpectedly fail to operate, leaving me ... Read more
Incident date: Aug 1, 2024
The contact owns a 2017 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V236000 (Service Brakes, Hydraulic); however, the parts required to complete the recall repair were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were unavailable and currently on backorder. The manufacturer was made ... Read more
Incident date: May 18, 2026
The contact owns a 2025 Kia Carnival. the driver seat automatically pushed on the rear passenger driver side seat that had a minor occupant in a child seat. The seat was able to move forward with the seat adjustment buttons. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The approximate failure mileage 20,000.
Incident date: Apr 17, 2026
Headlights are so dim and cannot operate at night driving thru the mountains. It seems like a repetitive issue that affects many owners.
Incident date: May 17, 2026
Q: What component or system failed or malfunctioned, and is it available for inspection upon request? A: 1) Sudden loss of propulsion at highway speeds, with inability to accelerate despite throttle input. Regained propulsion only after shifting from Drive → Neutral → Drive. Repeated occurrences. Prior dealership complaint before recall awareness. 2) Unresolved drivability issues after tran... Read more
HONDA
RIDGELINE
(2023) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
May 20, 2026
Incident date: May 16, 2026
The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds the vehicle suddenly stalled. During the failure the odor of fuel was present. The failure had occurred on several occasions. The vehicle was towed to an independent mechanic who diagnosed that catalytic converter and damaged exhaust muffler. The vehicle was not repaired. The manufacturer and local dealer wer... Read more
Incident date: May 14, 2026
The contact owns a 2022 Ram 2500. The contact stated that the trailer wiring pigtail produced only 9 to 10 volts to the trailer lights and brake system. Even when the brake pedal was depressed, the voltage output was insufficient. While towing a trailer, the trailer brakes failed to operate adequately. The vehicle was taken to a local dealer, who stated that the vehicle was operating as designed. ... Read more
Incident date: May 1, 2026
The rearview camera does not function properly at night.
Incident date: May 1, 2026
Possible main body module, started with a false "bad tail light" notification.. then a "blind spot alert unavailable service required" then screen, ac, and most electrical controls/ actions gone ie (driver side door windows, running board, etc.)
Incident date: Dec 31, 1969
The contact owns a 2024 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 25V893000 (Trailer Hitches); however, the part to do the recall repair was not yet available. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The contact stated that a recall repair appointment was scheduled with the dealer and the vehicle was taken... Read more
Incident date: May 16, 2026
The contact owns a 2023 GMC Acadia. The contact stated that while driving, the vehicle lost motive power in low gears while accelerating. There was a slight shudder. There were no warning lights illuminated. The contact stated that the vehicle was shuddering and shaking every 30 seconds. The vehicle was taken to the local dealer, where unknown repairs were conducted under the EVAP warranty. The ve... Read more
Incident date: Mar 18, 2026
Service advance track 4 weel drive doesn’t work and I don’t have control on the weels
Incident date: May 17, 2026
My car was parked overnight, and the windshield had a huge crack from the bottom left (meeting at the hood) all the way to the middle of the windhsield. There is no sign of a physical impact that caused the damage such as a rock. I took the car to the dealership, and they confirmed it was a clean break and they don't see any impact damage either. They called in BMW North America's master tech to ... Read more
Incident date: May 19, 2026
I am reporting a safety-related driver visibility concern involving a 2025 Honda Pilot. I also observed substantially similar behavior on a 2026 Honda CR-V loaner vehicle and another Honda Pilot provided by Koons Honda. The issue involves the front driver and passenger windows and their interaction with the outer window seals/belt moldings. During rainy, snowy, foggy, or wet conditions, lowering a... Read more
Incident date: May 20, 2026
The contact owns a 2024 Honda CR‑V. The contact stated that while driving at an undisclosed speed, the safety sensor became inoperable with no warning lights illuminated. The contact stated that the sensor failure occurred during inclement rainy weather conditions. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failu... Read more
Incident date: May 20, 2026
The contact owned a Jeep Cherokee. The contact stated that while driving at approximately 45 mph , while raining, when coming down a decline on the roadway, a truck with a trailer was stopped and turning into a driveway, the corner of front driver side near the headlights collided with the pickup truck and the trailer. There was no additional property damage. The contact's vehicle came to a stop... Read more
Crash