Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: May 23, 2026
On May 27, 2026 at around 7:30pm my 2018 GMC Yukon XL Denali engined failed. I was exiting E-470 southwest bound at Gartrell Road in Aurora and the engine started knocking loudly and completely quit. As I rolled to a stop I correctly suspected that the engine seized. It would not turn over, a bad odor was present, and smoke was coming from the top of the motor. It was hard to tell exactly from ... Read more
Incident date: May 13, 2026
While driving, the Forward Collision Warning system activated unexpectedly without any apparent hazard or obstruction in front of my vehicle. Immediately after the warning appeared, the vehicle suddenly lost speed and became very slow to accelerate. I was unable to safely increase my speed while traveling on a busy roadway, creating a dangerous situation and nearly resulting in a collision with su... Read more
Incident date: May 30, 2026
My 2023 Ford Escape is equipped with a factory-installed rearview backup camera system and SYNC infotainment system. Beginning on or around February 2026. I began experiencing a series of recurring, intermittent, and worsening failures with the rearview camera and the Accessory Protocol Interface Module (APIM) that controls it. These failures render the backup camera system unreliable or completel... Read more
Incident date: May 30, 2026
My 2023 Ford Escape is equipped with a factory-installed rearview backup camera system and SYNC infotainment system. Beginning on or around February 2026. I began experiencing a series of recurring, intermittent, and worsening failures with the rearview camera and the Accessory Protocol Interface Module (APIM) that controls it. These failures render the backup camera system unreliable or completel... Read more
Incident date: May 25, 2026
Driver side door will not unlock or lock if the sun is shining on it. It gets overheated and will not function. This is a safety issue when it comes to my ability to enter the vehicle in a timely manner as well as the ability to enter at all.
Incident date: May 25, 2026
While driving, the vehicle experiences dangerous episodes of what is widely known as "sticky steering." Specifically, when initiating a sweeping left-hand turn, the steering wheel hits a point of sudden mechanical resistance, requiring an unexpected and sudden increase in steering effort to turn the wheel. When trying to maintain or exit the turn, this resistance causes the steering wheel to bind ... Read more
Incident date: Apr 10, 2026
Contact owns a 2017 FORD EDGE. The contact stated that upon starting the vehicle, the vehicle would hesitate and stutter with the check engine warning light illuminated. The contact also stated that while driving at various speeds and stops the heat would independently turned off and on in the vehicle. Contact also stated the coolant low warning light illuminated in the vehicle and coolant was ad... Read more
Incident date: Jan 2, 2023
The engine light has come on several times. I was told it was the battery ignition switch, then the sensor in front of the car and now they are saying it is the turbo
Incident date: Jan 2, 2023
Prior to [XXX] The vehicle ran rough and sputter excessively. I took car to local repair shop. Diagnostic equipment determined the fuel injector needed to be replaced. Vehicle ran better but continued to sputter and ride rough on occasion. Prior to [XXX], the vehicle stopped operating properly. The vehicle would not travel faster than 20 mph and sometimes would stop completely in the middle of the... Read more
Incident date: Jan 2, 2023
The vehicle's infotainment system, specifically when utilizing Android Auto, is subject to recurrent, unprompted UI freezes and interface crashes while the vehicle is in motion. These malfunctions are induced by a persistent server-side enterprise management policy ('DISABLED_BY_ADMIN_POLICY') applied to the connected mobile device. The resulting software-induced failures cause the vehicle's displ... Read more
Incident date: Apr 14, 2025
The vehicle's infotainment system, specifically when utilizing Android Auto, is subject to recurrent, unprompted UI freezes and interface crashes while the vehicle is in motion. These malfunctions are induced by a persistent server-side enterprise management policy ('DISABLED_BY_ADMIN_POLICY') applied to the connected mobile device. The resulting software-induced failures cause the vehicle's displ... Read more
Incident date: Apr 14, 2025
I purchased a half shaft from Orielly on XXX and [XXX] in [XXX] on [XXX]. I checked the length of the half shaft and installed it. It fit as it should and the vehicle drove fine on the 3 mile test drive. on [XXX], i decided to drive the vehicle to work when 10 miles into the trip, the half shaft locked up on the freeway, put the crv on 3 wheels, and almost rolled. After caliming down and get... Read more
Incident date: Apr 14, 2025
The clear coat has completely failed on mainly the hood and roof of the entire vehicle. Each of the sides have lost a good amount of shine too but there hood and roof are a compete different color compared to the rest of the Tahoe. The paint is the pewter/grey so it is extremely noticeable and very much an eyesore.
Incident date: Jun 1, 2026
My vehicle is currently subject to an open Ford transmission safety recall for which no repair remedy is available at this time. The vehicle is experiencing a recurring and dangerous failure while driving. Approximately twice per day, during my normal commute, all vehicle electronics suddenly shut off while the vehicle is in motion. At the same time, the wheels appear to lock up, causing a sudden... Read more
Incident date: May 15, 2026
On May 15, 2006 I was turning slowly into a parking space perhaps 3 to 5 miles an hour. My vehicle suddenly surged forwarded and accelerated on its own. I hit a wall. No warning lights appeared. No crash warning or any beeping of any sort. My car had a recall for the fuel injector. In October 2025 Ford sent out someone to adjust the software at my home. I do not believe a tube was ever inserted. W... Read more
Crash
Incident date: Oct 15, 2025
The contact owns a 2018 GMC Acadia. The contact stated while driving at undisclosed speed, the steering assist reduced warning light illuminated. The contact's husband attached a portable diagnostic tester to the vehicle, and P0128 was the failure code. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was made awar... Read more
Incident date: May 1, 2026
The contact owns a 2017 Lincoln MKC. The contact stated upon starting the vehicle, the vehicle idled roughly, and there was white smoke coming out of the exhaust. The contact stated that the vehicle was experiencing excessive coolant consumption, and the low coolant temperature warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and... Read more
Incident date: Mar 1, 2026
The vehicle has experienced repeated high‑voltage battery system failures consistent with the symptoms described in the current open safety recall for this model. The vehicle first displayed a “High Voltage System Fault” warning, loss of A/C cooling, and inability to charge. A dealer confirmed an HV isolation fault and documented an isolation reading of only 38 megaohms, which is far below n... Read more
Incident date: Aug 25, 2025
The contact owns a 2024 Honda Prologue. The contact stated while driving at 45 MPH with her wife in the vehicle, the vehicle instrument panel blacked out and displayed blank screen independently than minute and three seconds with instrument panel began to reset it self. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the instrument panel and front camera nee... Read more
Incident date: Feb 17, 2026
2019 Silverado experienced sudden engine failure while driving, creating a safety hazard. Had taken vehicle to Serpentine in Tallmadge Ohio for brake repair as well as a ticking sound a couple of times within the past 2 years. Each time the complaint regarding the noise it made was not addressed or documented as they said it was the brakes. While driving the truck, it started clanking and banging,... Read more
Incident date: Feb 17, 2026
2019 Silverado experienced sudden engine failure while driving, creating a safety hazard. Had taken vehicle to Serpentine in Tallmadge Ohio for brake repair as well as a ticking sound a couple of times within the past 2 years. Each time the complaint regarding the noise it made was not addressed or documented as they said it was the brakes. While driving the truck, it started clanking and banging,... Read more
Incident date: Dec 22, 2025
I am submitting this complaint regarding ongoing transmission and Transmission Control Module (TCM) issues with my 2014 Ford Focus. In October 2022, the transmission was replaced, yet I continue to experience serious transmission-related failures. Most recently, the vehicle would only start in neutral and would not reliably shift into drive or reverse. These recurring issues have made the vehicle... Read more
Incident date: Jun 1, 2026
Component/System That Failed: The rear sliding window assembly leaked water into the cabin due to a manufacturing defect in the urethane seal and third brake light area. The window has been replaced and no longer leaks, but the water caused lasting damage to the headliner with trapped moisture. Components are available for inspection. Safety/Health Risk: The leak saturated the headliner, creating ... Read more
Incident date: Apr 15, 2021
As I was easing my 2024 BMW i4 xDrive40 onto Church Street from a cross street on May 11, 2026, my car suddenly accelerated and crashed into the car in front of me. The acceleration was "un-commanded." The accident occured a bit before 2:20 pm. Driving conditions were ideal. I had the car in Eco Mode, and I was using one-pedal driving (braking when one eases up on the accelerator pedal). Wh... Read more
Crash
Incident date: May 30, 2026
The contact's son owns a 2016 Ford F-150. The contact's son received notification of NHTSA Campaign Number: 26V237000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her son was driving at an undisclosed speed, the transmission unexp... Read more
Incident date: May 28, 2026
The panoramic moonroof glass shattered while the vehicle was parked and stationary in my driveway. There was no known impact from another object and no occupants were in the vehicle at the time of the incident. I had the moonroof sunshade closed when the glass shattered. The upper surface of the sunshade contained the shattered glass fragments, including both large and small pieces. Upon inspectio... Read more
Incident date: May 28, 2026
Eninge started knocking, flashed warnings to pull over immediately. I did and had the vehicle towed to Westway Ford in Irving. Their investigation showed the engine needs a full rebuild and they are claiming it is not covered under warranty. They shared pictures & a written repair estimate. Doing an analysis of the pictures they took and their description of what happened, combined with what I exp... Read more
Incident date: May 28, 2026
Eninge started knocking, flashed warnings to pull over immediately. I did and had the vehicle towed to Westway Ford in Irving. Their investigation showed the engine needs a full rebuild and they are claiming it is not covered under warranty. They shared pictures & a written repair estimate. Doing an analysis of the pictures they took and their description of what happened, combined with what I exp... Read more
Incident date: Jan 1, 2025
We are experiencing the dangerous 'Sticky/Notchy' electric power steering (EPS) conditions in our 2022 Honda CR-V, identical to the symptoms described in NHTSA Recall 24V-744. The steering wheel momentarily binds or sticks, particularly at highway speeds and when attempting to complete or recover from a turn. It requires noticeable extra physical effort to 'break' the wheel free from this sticky c... Read more
Incident date: Jun 1, 2026
The contact owns a 2020 Chevrolet Silverado. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelrate as intended. The vehicle was taken to the dealer, howeve the failure was not duplicated. The failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with a failed wiring harness and a failed c... Read more
Incident date: Jun 1, 2026
I have a complaint already filed. (ODI~ 11714490
Incident date: Apr 29, 2024
NHTSA VEHICLE SAFETY COMPLAINT SUPPORTING STATEMENT Vehicle: 2013 Mercedes-Benz ML350 I am submitting this complaint regarding a continuing safety concern involving water intrusion and electronic system damage in my 2013 Mercedes-Benz ML350. My vehicle was subject to a Mercedes-Benz recall involving water intrusion and related components. Despite recall-related repairs being performed, moisture... Read more
Incident date: May 26, 2026
The contact owns a 2019 Honda Odyssey. The contact stated while driving at an undisclosed speed, the vehicle crashed into a pothole and the front driver side, front passenger side, and side curtain air bags deployed. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the air bags needed to be replaced however, the dealer stated that the manufacturer o... Read more
Incident date: Dec 1, 2025
There was a previous recall for camera system that was fixed using a OTA over the air update per JEEP. This update introduced new problems It disabled the forward collision detection and disabled paddle shifting and other safety features which should also be issued as a RECALL because the dealer is not reputable to this on their own. The fix that they did requires customer to come in and have mor... Read more
Incident date: Oct 1, 2025
My vehicles started experiencing a Service Power Steering Code and Service Stabilitrak warning after I Replaced my Sway Bar Bushings and Sway Bar Links and Started Giving Me A Code On My Scan Tool Of CO55C:00, and Lost Of Communication With Electronic Brake Module(UO121:00) Code. I Also Have A Multi-Axis Acceleration Sensor Code. Power Steering Module, When I Disconnect my Battery Completely It Ma... Read more
Incident date: Jun 1, 2026
Forward Camera Not Working. Because of camera defect the following safety features are not working Adaptive Cruise Control Automatic Emergency Breaking Forward Collision Warning Lane Departure Warning Automatic Head Lights
Incident date: Jun 1, 2026
Forward Camera Not Working. Because of camera defect the following safety features are not working Adaptive Cruise Control Automatic Emergency Breaking Forward Collision Warning Lane Departure Warning Automatic Head Lights
Incident date: Sep 27, 2025
The ABS module failed in summer 2025. We took the Jeep to the mechanic who was unable to source a new part. The part has been on backorder now for over a year. We cannot get the Jeep inspected because of the break safety issue. The Jeep has no ABS if emergency breaking. Several warning lights are constantly on when operating the Jeep.
Incident date: Sep 27, 2025
Engine seized at 23,291 miles, approximately 3,661 miles after GM's authorized dealer performed a PicoScope inspection under Recall N252494000 and certified the engine as passing. July 2025 recall attempt was documented as incomplete with no remedy available. November 2025 inspection passed the engine. Engine seized March 2026. New engine installed under Special Coverage N252494003. New drivabilit... Read more
Incident date: Sep 27, 2025
23 Tiguan..been having to top off oil every couple thousand miles sometimes up to a quart and they tell me it's within "tolerance" to lose oil. Bad pcv caused leak at timing seal and oil pan, oil everywhere needs extensive cleanup. This consumption has happened consistently since buying the vehicle and am being told with the new pcv installed we have to wait to see if the oil problem continues bef... Read more
Incident date: May 15, 2026
The vehicle has experienced repeated transmission and Electronic Oil Pump (EOP) failures resulting in loss of propulsion, loss of acceleration, and transmission-related malfunctions. The vehicle currently has approximately 69,000 miles. On September 3, 2022, the vehicle lost propulsion while traveling approximately 31 MPH in traffic and would not respond normally to accelerator input. This create... Read more
Incident date: Mar 27, 2026
Good morning, Out of nowhere my dashboard lit up after 5+ years of having no issues with the vehicle. I believe there are a total of 5 safety features that are linked to the ADAS camera in this MDX but i am not 100%, it may be 4 safety features. I am not here to whine about a repair on a 6 year old vehicle but this particular issue has become extremely common with this vehicle. I believe (along ... Read more
Incident date: Jan 1, 2026
Noise coming from front driver side suspension or steering column/components. The noise is very light, but sounds like a clunking/rattle and can be felt through the steering wheel. It is intermittent. Because I am unsure what is actually causing the noise, I cannot state whether it is actually part of the suspension system or steering column area. The dealership cannot replicate the noise, so it h... Read more
Incident date: Jan 1, 2026
Noise coming from front driver side suspension or steering column/components. The noise is very light, but sounds like a clunking/rattle and can be felt through the steering wheel. It is intermittent. Because I am unsure what is actually causing the noise, I cannot state whether it is actually part of the suspension system or steering column area. The dealership cannot replicate the noise, so it h... Read more
Incident date: Jan 1, 2026
Experienced countless "high coolant temp" followed by power loss and engine shutoff, yes—while driving—like everyone else. NHTSA CAMPAIGN: PE22013 Search it and read. They investigated it already & ruled it not dangerous enough. It took me spending so much money trying different fixes, then countless hours searching for a solution to finally realize that full investigation case was tucked aw... Read more
Incident date: May 1, 2025
The car shut off and I can’t get it back on it does not jump I tried replacing the alternator but that’s not it
Incident date: May 1, 2025
The car shut off and I can’t get it back on it does not jump I tried replacing the alternator but that’s not it
Incident date: May 31, 2026
I have a 2024 Nissan Frontier PRO 4X. Front windshield leaks on the passenger side. Took it to the dealer roughly 7 times. After the purchase I notice water coming down the windshield. Took it to the dealer supposedly they thought it got fixed. After got home and the next time it rained and leaked again. Now 2 years later still having water trouble after being at the dealer several times still not... Read more
Incident date: Mar 4, 2026
My vehicle is currently experiencing active, dangerous symptoms related to the open FCA/Stellantis Power Transfer Unit (PTU) safety recall (Recall Campaign 40D / NHTSA Campaign 23V-407). The vehicle is experiencing severe drivability issues related to this defective part, including vibrations and intermittent power issues, creating an immediate safety hazard of sudden power loss or roll-away while... Read more
Incident date: May 27, 2026
The component that failed is the paint on my Honda Civic. It is white and peeling/flaking under normal use. It has been occurring for a long time and is coming off of my whole car. It is causing safety issues by being exposed to the lead paint dust and chips which will cause future health problems. It is exposing bare metal to rust on my car. The white paint is continuing to peel and is a heavy co... Read more