Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Jun 1, 2026
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number 25V668000 (Seats). The contact contacted the dealer and was informed that the remedy parts were not yet available. The vehicle was not diagnosed or repaired. The dealer confirmed that the recall remedy was unavailable and was unable to advise whether the second-row seats were safe or operable f... Read more
Incident date: Jun 2, 2026
Engine fails it violenty thumps and studders and drops from highway speed with no warning. This is a mfg. defect and also an EXTREME SAFETY CONCERN. The engine studders and thumps and we were almost rear ended by a truck when our truck could not go into gear properly. It is very scary! Dealership confirmed that they have many vehicles with same issue and recommended a Super Flush of transmiss... Read more
Incident date: May 5, 2026
I was driving along a 40 mile an hour road and there was a fork in the road and a car in the opposite lane waiting to turn onto that fork to the right and the car just slammed on the brakes and I was injured very badly. My neck back and hips are hurt very bad.
1 injured
Incident date: May 29, 2026
AMENDMENT TO ACTIVE CASE 11723015. CRITICAL AIRBAG & SAFETY DEFECTS. This files a safety defect amendment to open case 11723015. Diagnostic scans confirm central data bus network collapse on VIN [XXX] has migrated into safety-critical occupant restraint and visibility modules, violating 49 U.S.C. § 30118. I. AIRBAG & RESTRAINT HAZARDS Scans from [XXX], document active faults: DTC U042782: "Im... Read more
Crash
Incident date: Mar 31, 2026
Our 2015 Kia Sedona VIN [XXX] developed CAN Bus fault codes U0001 U0100 U0101 rendering it completely undrivable following an incomplete warranty extension repair under WTY019 by Kia of Des Moines on [XXX] RO# [XXX]. The power sliding doors have been a persistent safety concern. The incomplete warranty extension repair left the sliding door not closing properly creating a safety hazard. The vehic... Read more
Incident date: Jun 7, 2022
The AC compressor failed due to an isolation resistance failure at the high voltage inverter. Freon leaked from the AC system into the battery chiller coolant loop, causing crystallization and blockages in the inverter coolant circuit. This is a battery thermal management system failure. The failure was confirmed and diagnosed by an authorized Kia dealer. Warning lights appeared on the dashboard i... Read more
Incident date: Jun 7, 2022
I am repeatedly getting a pop-up ad from Sirius XM radio on my touch screen info Center on the dashboard. I cannot use any of the other on-screen commands until I cancel it, and the x to cancel. It is in a place that's kind of far away from the driver side and difficult to reach. And it's very distracting. There's evidently a way to opt out of it, but you have to have a Sirius XM radio account in ... Read more
Incident date: Jun 1, 2026
I am reporting a safety incident involving my 2025 Tesla Model Y and Full Self-Driving. While driving with Full Self-Driving engaged… latest update, the vehicle steered into an express-lane barrier/bar structure. The impact caused severe windshield damage and apparent body damage near the passenger-side A-pillar / windshield frame / roof rail area. The windshield is heavily cracked across the d... Read more
Crash
Incident date: Jun 2, 2026
Sunroof exploded while driving in the 540 expressway.
Incident date: Jun 2, 2026
Component/System: Electrical system / electric drive control system. Available for inspection upon request. What happened: On XXX at approximately 3:43 PM, shortly after departing, the vehicle displayed electrical system warning and error messages, entered neutral, and would not engage Drive or Regenerative Brake mode. The vehicle remained inoperable in this condition for approximately one hour at... Read more
Incident date: Jun 2, 2026
Component/System: Electrical system / electric drive control system. Available for inspection upon request. What happened: On XXX at approximately 3:43 PM, shortly after departing, the vehicle displayed electrical system warning and error messages, entered neutral, and would not engage Drive or Regenerative Brake mode. The vehicle remained inoperable in this condition for approximately one hour at... Read more
Incident date: Sep 4, 2025
The vehicle has an unresolved electrical/propulsion failure involving sudden shutdowns while driving and CAN C bus/lost-communication faults. Since the high-voltage battery was replaced through a recall-related repair, the vehicle has had repeated shutdown/loss-of-communication events, occurring dozens of times. In the most serious incidents, while driving at speed, the dash flickered, windshield... Read more
Incident date: May 13, 2026
I PUT MY VEHICLE IN PARK AND VEHICLE CONTINUED TO MOVE, IT MOVED OVER A CURB AND INTO A WALL. I BROUGHT VEHICLE TO DEALERSHIP NEXT DAY AND THEY STATED IT WAS A GEAR CONTROL ISSUE AND NEEDED TO BE REPLACED. I BROUGHT THE VEHICLE TO GET AN ESTIMATE FOR REPAIRS AND ESTIMATE IS NEAR $7000. DEALERSHIP SAID THE PART IS NOT UNDER WARRANTY AND NO RECALLS. THIS IS A SAFETY CONCERN. VEHICLE HAS NOT BEEN CHE... Read more
Crash
Incident date: May 17, 2026
The contact owns a 2005 Chevrolet Silverado. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was supposedly 168,000. The vehicle was taken to an independent mechanic to be inspected, where it was diagnosed that the engine needed to be replaced and that the transmission needed to be repaired; the contact did researc... Read more
Incident date: May 17, 2026
I receive many distracting ad messages from Subaru on my screen advertising Siriusxm while driving! I tried to get help from Subaru and the refuse to stop the ads. The messages are a dangerous, distracting safety issue. I almost had an accident.
Incident date: Apr 1, 2026
The contact owns a 2019 Porsche MACAN. The contact stated that while driving at an undisclosed speed, the contact noticed an abnormal loud sound. In addition, the contact stated none of the safety features functioned as intended. The vehicle was taken to the dealer where it was diagnosed with a failed power control module. The contact was informed that the power control module needed to be replace... Read more
Incident date: Jun 2, 2026
So I had check engine light I took it to the mechanic the code was p1450 the mechanic told me it’s the purge valve and it’s recall with ford book and appointment from the website witch is I did after I checked my vin I found out that’s this purge valve has recall and it’s free of charge I went to dealer they denied and said they have to do their diagnostic that will cost 190$ and they did ... Read more
Incident date: Jun 1, 2026
The vehicle is experiencing a persistent and severe manufacturing defect regarding its steering wheel geometry and vehicle alignment. While operating the vehicle under normal driving conditions, the steering wheel alignment is visibly off-center, failing to achieve proper tracking geometry. There is comprehensive photographic and video evidence documenting that the steering wheel and tracking alig... Read more
Incident date: May 28, 2026
2021 Ford F-150 Lariat, 5.0L Coyote V8, purchased new, now 65k miles. Two interrelated safety defects: OIL CONSUMPTION: On 3/21/2026 at 62k miles, I discovered the engine was critically low on oil. Only 3 quarts drained during a full oil change, against a rated 8.8 quart capacity. The engine had been running on one third of required oil. The onboard oil life monitor showed 9% remaining and gave NO... Read more
Incident date: May 30, 2026
The panoramic sunroof unexpectedly shattered while the vehicle was parked in my driveway overnight. There was no collision, impact, weather event, vandalism, or any other external cause that could explain the failure. The damaged sunroof remains available for inspection upon request, and security camera footage from my property shows no outside influence that could have caused the glass to break. ... Read more
Incident date: May 30, 2026
The panoramic sunroof unexpectedly shattered while the vehicle was parked in my driveway overnight. There was no collision, impact, weather event, vandalism, or any other external cause that could explain the failure. The damaged sunroof remains available for inspection upon request, and security camera footage from my property shows no outside influence that could have caused the glass to break. ... Read more
Incident date: May 30, 2026
The contact owns a 2005 Mini Cooper S. The contact stated while driving 10-15 MPH, the steering wheel was significantly loose and turned excessively. Additionally, the contact stated that the steering wheel felt like it would detach from the column. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not conta... Read more
Incident date: May 23, 2026
The 2018 F150 I purchased started out a good vehicle like most vehicle do. The problems then began to come one after the other. Routine oil changes on the vehicle at the dealership with no hiccups turned into “Your motor is low on oil”. The tech tried to find a leak. The motor wasn’t leaking ANYTHING, so naturally the tech told me the motor was burning the missing oil. The tech told me “th... Read more
Incident date: May 29, 2026
I believe the Hybrid Propulsion System in my kia optima hybrid should have been part of the recall. The vehicle is currently showing signs of the vehicle's Voltage Protection Device activating inadvertently, causing a sudden loss of power. Vehicle is currently with an authorized dealership being tested.
Incident date: May 29, 2026
While i was driving on the freeway one Sunday afternoon, the radio started making a static noise. It became very loud that i could barely hear the cars around. I tried to turn off the radio to no avail. I pulled over on the road side, turned off the vehicle and waited for a few minutes. When I started the car, the noise came back on even though the radio power was off. Since then about two month... Read more
Incident date: May 29, 2026
Engine light for car read codes PO 304 303 420 prior to sale of car per code read out taken when engine light went off shortly after my purchase. Not addressed prior to sale. Codes read and called to dealership. Car taken for service. Reported fuel smell, exceleration issues, short stallings. Same codes. Stated car was " fine." Drivable. Asked for brakes/ rotors to be checked. No documented brake... Read more
Incident date: Apr 5, 2026
One day, the bright headlamps stopped working. The light on the dashboard indicating that they are on still works but the lights themselves, do not turn on. Yes, it is available for inspection. There was and has been no warning. It has not been looked at by a dealer or anyone else.
Incident date: May 17, 2026
Norcold N641.3FL refrigerator (serial #XXX) installed in an Arctic Fox truck camper caught fire on June 2, 2026 due to cooling unit failure. This model is subject to a known Norcold fire risk recall. The unit had not been repaired under the recall. I extinguished the fire myself. I have photographic evidence and have reported the incident to Thetford/Norcold at [XXX] . Norcold LLC filed for Chapte... Read more
Fire
Incident date: May 18, 2026
My 2024 Mazda CX-90 PHEV Premium Plus has experienced repeated hybrid system failures. The vehicle currently has an active "Hybrid System Malfunction" warning light. This is the latest in a series of 17 recalls and recurring defects since purchase in July 2023. Most recently, the vehicle was out of service from February 14, 2026 to approximately March 18, 2026 due to a severe transmission fluid le... Read more
Incident date: Mar 14, 2025
On-Board Charger not working on L2 charge
Incident date: Mar 14, 2025
This is a know issue on 2021 models. The exhaust bracket is breaking away from the muffler/catalytic converter. The weld is breaking causing the exhaust to break away and both pipes must be replaced resulting in a 1500 repair. Why if it bad in later years is there no maintenance bulletin or mandatory fix for the 2020 models? It was repaired and fixed by McClusky Chevrolet in Cincinnati OH.
Incident date: Mar 14, 2025
I own a 2015 Toyota Corolla with Super White paint. The vehicle has experienced widespread paint peeling and delamination consistent with Toyota's known Super White paint defect. The paint is peeling in multiple locations across the vehicle, including along numerous body panel edges and on the exterior surface of the trunk. The condition has continued to worsen and now affects a substantial porti... Read more
Incident date: May 18, 2026
This is the second time the ICCU failed. The car is waiting for a full EV battery replacement. The first time the failure happened on 12/11/25, at 9,165 miles, the alert happened just before the car came to a full stop as we were driving along the road near our house, it was very difficult to steer, we were sort of stopped in the road and had to get it towed. The second time the alert came on 4/1... Read more
Incident date: Jun 2, 2026
This is the second time the ICCU failed. The car is waiting for a full EV battery replacement. The first time the failure happened on 12/11/25, at 9,165 miles, the alert happened just before the car came to a full stop as we were driving along the road near our house, it was very difficult to steer, we were sort of stopped in the road and had to get it towed. The second time the alert came on 4/1... Read more
Incident date: Jun 2, 2026
This is the second time the ICCU failed. The car is waiting for a full EV battery replacement. The first time the failure happened on 12/11/25, at 9,165 miles, the alert happened just before the car came to a full stop as we were driving along the road near our house, it was very difficult to steer, we were sort of stopped in the road and had to get it towed. The second time the alert came on 4/1... Read more
Incident date: Jun 2, 2026
Following a coolant rapid mate replacement performed by an authorized Tesla service center, the vehicle experienced a complete shutdown on a public road the same evening it was returned. The high-voltage cooling system was not properly purged of air following the service. This caused low coolant flow to the rear drive unit during a 63-mile drive in record heat. The fault cascade included a HIGH VO... Read more
Incident date: Aug 29, 2025
The contact owns a 2024 Hyundai Elantra. The contact stated that while driving, check engine light illuminated, with a loss of power when accelerating. The vehicle was taken to the dealer where it was diagnosed with power train failure and received diagnostic code P040100. The vehicle was repaired; however, the issue persisted. The vehicle was returned to the dealer multiple times but still ... Read more
Incident date: Jun 1, 2026
The contact owns a 2021 Kia Seltos. The contact stated that days after the engine oil was changed the check engine warning light had remained illuminated. The vehicle as taken to the local auto service center who replaced the replaced the crank shaft sensor and camshaft sensor but the failure continued to occur. The cause of the failure was not determine. The manufacturer was notified of the failu... Read more
Incident date: May 1, 2026
On 1/14/26 a parking cone blew into my lane on the freeway and hit my passenger side bumper. I filed an insurance claim for the damage and took it to a Progressive preferred shop, Color Magic CARSTAR Collision. Carstar replaced the grille, bumper cover and all affected components such as the retainers, moulding, impact absorber, etc. with OEM parts. After 60 days of allowing the new bumper's bla... Read more
Incident date: Jun 1, 2025
2025 Honda Pilot Elite. Honda Sensing / Adaptive Cruise Control consistently fails to recognize motorcycles traveling directly ahead (approx. 66% failure rate). The system radar/camera bypasses the motorcycle and locks onto the larger passenger vehicle further ahead, creating an imminent rear-end collision risk with the motorcycle.
Incident date: Jun 2, 2026
The contact owns a 2019 GMC Sierra 1500. The contact stated that the trailer lights flashed intermittently while the vehicle is turned off. Additionally, the contact stated while driving with a trailer hitched to the vehicle, the messages "Trailer Disconnected" and "Trailer Connected" were intermittently displayed, and the running and marking lights were inoperative. The contact related the failur... Read more
Incident date: Jun 2, 2026
The contact owns a 2019 GMC Sierra 1500. The contact stated that the trailer lights flashed intermittently while the vehicle is turned off. Additionally, the contact stated while driving with a trailer hitched to the vehicle, the messages "Trailer Disconnected" and "Trailer Connected" were intermittently displayed, and the running and marking lights were inoperative. The contact related the failur... Read more
Incident date: Jun 2, 2026
The contact owns a 2020 Ford Ecosport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle experienced a los... Read more
Incident date: Jul 1, 2021
The mechanical motor assembly inside the adaptive front-lighting headlamp unit has failed on my 2022 Mazda CX-5. This mechanical malfunction severely compromises nighttime driving illumination, creating a direct road hazard by reducing forward visibility during essential evening commutes. An initial repair and parts request was submitted to Mazda several months ago, but no corporate response or ... Read more
Incident date: Jul 1, 2021
The mechanical motor assembly inside the adaptive front-lighting headlamp unit has failed on my 2022 Mazda CX-5. This mechanical malfunction severely compromises nighttime driving illumination, creating a direct road hazard by reducing forward visibility during essential evening commutes. An initial repair and parts request was submitted to Mazda several months ago, but no corporate response or ... Read more
Incident date: Jan 2, 2023
Coolant empty, found overheating. Coolant refilled. No noticeable leaks. Mechanic found failure of thermostat. Replaced and car found to be overheating again. Coolant leaking into hood covering engine components.
Incident date: May 29, 2026
As I was driving the Tesla Model X, I received a steering assist reduced error on the dash. There was no immediate noticeability, but after about 5 minutes, it felt like there was ZERO power steering, with no additional warnings in the car. With zero power steering, car required extreme forces required to get to the shoulder. If attempting any kind of turn, car would require forces in excess of... Read more
Incident date: May 29, 2026
I pressed button to open back hatch. It started raising and then all of a sudden it closed down and almost knocked me out. My head is very sore where it hit me. I had not pressed button to close it. It just closed on it's own without warning. This happened once before right after I bought the car. I just thought it was a fluke, so i did not report it at that time. I have not taken it anywhere to ... Read more
Incident date: May 29, 2026
Head gasket went bad after only 107,000 miles . A lot of other Honda accord owners have the same problem . Had to get it repaired . This should be a recall . Not safe to drive .
Incident date: May 29, 2026
I was driving at the speed about 30~ miles/per hour on the city road, as I was slowing down to turn into the Penera Bread where I plan to, and I pressure the break paddle, the break paddle was stocked, it cannot pressed down. It was extremely dangerous situation, I cannot stop the vehicle, and it was very scary. I finally switch the driving to 'P" to stop the vehicle, and route the vehicle to curb... Read more