Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Jul 25, 2025
I am reporting an issue with the driver seat in my 2026 Toyota Camry Le purchased in January of 2026 The drivers seat exhibits abnormal movement, shifting, instability, and popping sensations in the seatback area during normal driving conditions such as stopping or getting in and out of car. It feels like the seat will fold in. The issue feels like looseness or movement of internal seat com... Read more
Incident date: Jul 25, 2025
Oil consumption engine ticking hesitate to change gears poor acceleration.
Incident date: May 17, 2026
The contact's daughter owns a 2017 Volvo XC90. The contact stated that while her son-in-law was driving at an undisclosed speed, the brake pedal was firmly depressed, but the vehicle failed to stop immediately. No warning light was illuminated. The vehicle was towed to the dealer, who determined that the vacuum hose had detached and needed to be replaced. The vehicle was not repaired. The manufa... Read more
Incident date: Jun 4, 2026
Vehicle (2019 Kona) is subject to Recall 203 (piston ring/bore defect). On XXX Puente Hills Hyundai refused the mandatory physcial inspection, instead attempting to charge $1,100 for 'leak repairs.' An independent inspection by Valvoline on XXX confirmed the engine is dry with no leaks, proving the dealer's claim was fraudulent. Following a recent ECU update, the vehicle triggered a P0420 code—... Read more
Incident date: Jun 4, 2026
Vehicle (2019 Kona) is subject to Recall 203 (piston ring/bore defect). On XXX Puente Hills Hyundai refused the mandatory physcial inspection, instead attempting to charge $1,100 for 'leak repairs.' An independent inspection by Valvoline on XXX confirmed the engine is dry with no leaks, proving the dealer's claim was fraudulent. Following a recent ECU update, the vehicle triggered a P0420 code—... Read more
Incident date: Dec 31, 1969
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving approximately 25 MPH, the vehicle stalled in the middle of the roadway an dfailed to restart. The contact stated that there was smoke coming from the engine bay. There was not warning light illuminated. The vehicle was towed to AAMCO Transmissions, where it was diagnosed that the water pump housing had split in half. The... Read more
Incident date: Jun 4, 2026
My 2009 Hyundai Sonata was taken to the Hyundai of Lincolnwood dealership on May 19th. The certified technician formally diagnosed severe structural corrosion on both front and rear subframes (engine cradles), declaring the vehicle completely unsafe to drive. The dealership is withholding the vehicle under safety custody but refuses to provide a loaner or rental car. Hyundai Motor America states t... Read more
Incident date: Jun 4, 2026
My 2009 Hyundai Sonata was taken to the Hyundai of Lincolnwood dealership on May 19th. The certified technician formally diagnosed severe structural corrosion on both front and rear subframes (engine cradles), declaring the vehicle completely unsafe to drive. The dealership is withholding the vehicle under safety custody but refuses to provide a loaner or rental car. Hyundai Motor America states t... Read more
Incident date: Jun 4, 2026
Transmission, and I did requested an inspection and they are trying to charge me $10,000 USD to fix it. A failed transmission in a car can put you and other people at risk because it affects your ability to control the vehicle's speed and movement. I took my car to one of my trusted mechanic and he confirmed that transmission was on failure because the humming noise of it and because transmissio... Read more
Incident date: Mar 1, 2026
Ford Safety Recall 25S76, NHTSA Recall 25V467 is now 11 months old with no notice yet of a repair available. This seems too long.
Incident date: Jun 1, 2026
Report on Accident [XXX] 4TH DISTRICT wHEATON MARYLAND [XXX] [XXX] I was driving west on [XXX] at approximately [XXX]. As I approached the intersection at [XXX] the TRAFIC light cars were stopped . I was in the left hand lane because I was going to turn on to [XXX] . As approached the intersection I applied the brakes the pedal went close to the floor but the car did not slow down. I tr... Read more
Crash
Incident date: Jun 1, 2026
Report on Accident [XXX] 4TH DISTRICT wHEATON MARYLAND [XXX] [XXX] I was driving west on [XXX] at approximately [XXX]. As I approached the intersection at [XXX] the TRAFIC light cars were stopped . I was in the left hand lane because I was going to turn on to [XXX] . As approached the intersection I applied the brakes the pedal went close to the floor but the car did not slow down. I tr... Read more
Crash
Incident date: Jun 1, 2026
Report on Accident [XXX] 4TH DISTRICT wHEATON MARYLAND [XXX] [XXX] I was driving west on [XXX] at approximately [XXX]. As I approached the intersection at [XXX] the TRAFIC light cars were stopped . I was in the left hand lane because I was going to turn on to [XXX] . As approached the intersection I applied the brakes the pedal went close to the floor but the car did not slow down. I tr... Read more
Crash
Incident date: Jun 3, 2026
My 2016 Kia Soul (1.6L GDI engine) experienced a catastrophic, sudden engine failure while driving, preceded by Check Engine Light code P0420 (Catalyst System Efficiency Below Threshold). This exact failure sequence is the precise subject of active NHTSA Safety Recall Campaign 19V120 (Kia Campaign SC176).Although the vehicle received the mandated SC176 preventative software update in 2019, the und... Read more
Incident date: Jun 3, 2025
The cam carriers for my vehicle are leaking oil. This is an incredible common, seemingly almost guaranteed, issue with these vehicles from Subaru at the 75-90k mile mark. The carrier are dripping oil, so worse than seeping, but not pouring. This runs the risk of the engine bleeding oil fast and running dry without checking oil levels every week or so and carrying extra emergency oil. This is a hug... Read more
Incident date: May 29, 2026
Beginning on 04/17/2026, my vehicle began displaying multiple safety-related dashboard warnings simultaneously, accompanied by audible alerts. The warnings included the Forward Collision Safety System, Blind-Spot Monitoring, Electronic Parking Brake (EPB), Stability and Traction Control, Lane Keep Assist, and AUTO HOLD — all activating at the same time. These warnings reappeared on several occas... Read more
Incident date: May 7, 2026
My windshield cracked significantly after shutting the passenger side door. I chalked that up to maybe a possible chip was put under stress, until a few months later, my driver's side window burst spontaneously right in front of my eyes as I was shutting the trunk door. The pieces went half inside the car and half outside the car. Even though most of it was chunks of glass, I have been sliced and ... Read more
1 injured
Incident date: May 1, 2025
Odometer Fraud. The contact purchased a 2014 Kia Optima. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 71,527. However, upon taking the vehicle to the dealer due to excessive oil consumption, the dealer informed the contact that the actual mil... Read more
Incident date: Mar 11, 2026
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000(BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made... Read more
Incident date: Jun 2, 2026
The vehicle is experiencing excessive engine oil consumption. The engine burns approximately one quart of oil per week during normal driving conditions. There are no visible oil leaks, and no warning lights, check engine light, or other dashboard messages have appeared. The oil level drops rapidly between oil changes and requires frequent topping off to prevent the engine from running low on oil. ... Read more
Incident date: Jun 2, 2026
I am filing a complaint regarding the premature head gasket failure on my 2021 Honda Accord, which failed on May 28, 2026, with only 89,000 miles on the vehicle. A head gasket is a critical engine component that should last well beyond 89,000 miles under normal driving conditions and proper maintenance. I purchased this vehicle because of Honda's reputation for reliability and longevity, and I am... Read more
Incident date: May 28, 2026
Check engine light (MIL) came on while driving and vehicle lost power. Would not accelerate. Had it towed to Mercedes Benz of Mrytle Beach. $8000 repair. Mercedes Corp would not help. This is a copy of a TSB (LI05.20-P-080257) for this issue: Complaint engine vibrations perceived at low rpm. Fault codes for the camshaft position of the intake camshaft (p001100, p001104, p001200) or exhaust... Read more
Incident date: Jun 24, 2025
June 3, 2026, approximately 5:30 PM EDT, I entered my 2025 Toyota Sienna to move it from the street beside my home, to my driveway. Upon closing the driver's door, the rear liftgate window exploded into the vehicle. This occurred without any warning or adverse action by myself or anyone else. The vehicle has been in no collisions, and has only 6429 miles on the odometer. I phoned Toyota's "Cust... Read more
Incident date: Jul 15, 2023
On 05.28.2026 my car veered sporadically to the right causing my tire to hit the curb as I was going under a viaduct with a high curb I lost my hub cap and damaged my rim slightly. Now my wheel is at a constant angle to the left, and veers sporadically left and right. After being in a reddit forum and seeing other people had this problem and it should be covered under warranty. However, I was ... Read more
Incident date: May 25, 2026
On XXX, my 2025 Hyundai Ioniq 9 displayed a battery fault warning (DTC P1AAF00). I was instructed by Hyundai to bring the vehicle to a dealership immediately as other Ioniq 9 owners had experienced sudden and complete loss of motive power during highway operation. The vehicle has been at Pacifico Hyundai in [XXX] since that date. I was initially told the battery control module required replacement... Read more
Incident date: May 20, 2026
Component/system that malfunctioned: The braking and acceleration system, including the collision assistance (driver-assistance/automatic braking) feature. The vehicle is available for inspection upon request. How safety was put at risk: The car lags when braking and at times accelerates unexpectedly. On one occasion, the collision assistance system—which is designed to brake—instead caused th... Read more
Incident date: May 20, 2026
Component/system that malfunctioned: The braking and acceleration system, including the collision assistance (driver-assistance/automatic braking) feature. The vehicle is available for inspection upon request. How safety was put at risk: The car lags when braking and at times accelerates unexpectedly. On one occasion, the collision assistance system—which is designed to brake—instead caused th... Read more
Incident date: May 20, 2026
My car is a limited version which equipped a Microsoft SYNC system which providing backup camera and vehicle system setting and information such as hybrid status, driven mode, battery charging status, GPS navigation, etc. Just because this 'Upgrade', the clock and date setting is different with regular escape hybrid cars which comes from the satellite only. Driver could adjust the hour and minute,... Read more
Incident date: May 23, 2026
Vehicle: 2019 Nissan Versa SV VIN: [XXX] My vehicle experienced intermittent transmission problems including hesitation during acceleration, shuddering, rough deceleration, loss of the Drive ("D") indicator, unexpected rear-view camera activation, and entry into fail-safe (limp) mode. Diagnostic code P0705 (Transmission Range Sensor / PRNDL Input) was stored. A Nissan dealership determined that... Read more
Incident date: May 23, 2026
Jul 16,2025 Manufacturer Recall Number25S76 NHTSA Recall Number25V467 Recall StatusRecall Incomplete, remedy not yet available This is almost a year and FORD has not came out with a remedy to fix the issue. Requesting something from manufacturer when this will be available to be fixed? There is another recall that just posted, I checked my VIN it did not register my vehicle as affected but not ... Read more
Incident date: May 15, 2026
The rear right side exterior panel is showing a warping condition that is present without any evidence of impact, damage, misuse or outside/inside influence. The defect adversely effects the body panel by distorting the side body panel noticeably. Given the age of this vehicle and absence of any external damage this should be covered under the manufacturer's warranty as it is a manufacturer issue.
Incident date: Jun 3, 2026
I have a [XXX] child who is in a car seat, fully locked in. He is able to open the door handle from the inside. The door handle is in arms reach. Totally unsafe, the child can open the door with the car in motion. It has happened numerous times. My sister has the same car with a [XXX] old, being able to do the same thing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 ... Read more
Incident date: May 5, 2026
PCS2 charging failure, PCS_a094 / a095 errors, loss of AC charging, reduced charging speeds, and PowerShare charging issue.
Incident date: May 5, 2026
Windshield cracks easily. It cracked in a way that might impair vision. I have had large rocks hit my windshields in the past and and it usually ends up as just a round spot. I just bought this truck and a small Rock hit the lower driver side and it immediately cracked across my field of view about a foot across. This windshield is too thin or not properly laminated.
Incident date: Jun 2, 2026
I just bought my Subaru outback brand new in October 2025. I’ve maintained my oil changes at the dealership. I bought it from in the last one was last may 26. I filled up my tank with a full tank of gas June 1. On June 2 when I was driving home from work on the I 94 Highway in Detroit Michigan I was going about 50 mph when my check engine light went on and within seconds the engine failed. The c... Read more
Fire
Incident date: Jun 1, 2025
This make and model Honda with a 2.4L engine have several known defects which brings potential harm and high operational and repair costs to its owners. Honda is well aware of the engine problems but refuses to issue recalls to correct the problem. Two of the major problems are: 1. due to a design error, the engine burns excessive amounts of oil, and 2. Honda installed a defective VTC Actuator i... Read more
Incident date: Jun 1, 2026
Transmission, going towards home up a mild hill, broke top of hill trans shifted to next gear, rear wheels locked up and tires squealed. doing around 40 mph. Took it directly into the shop, and the trans was destroyed inside. broken parts in the pan. Trans could not be repaired, had to get a new transmission. I limped to the dealership, just noisey under vehicle. There was special covera... Read more
Incident date: Apr 14, 2026
The contact owns a 2025 Ram 1500. The contact stated that the doors locked after her husband exited the vehicle. The key fob failed to open the door. After two hours, the vehicle suddenly unlocked. No warning lights were illuminated. Upon starting the vehicle, it was driven to another location but failed to restart. The vehicle made an abnormal trembling sound. The vehicle was jump-started. The br... Read more
Incident date: Jun 2, 2026
While slowing to a near-complete stop and preparing to shift into Park at a low-speed private property location, the vehicle suddenly and violently accelerated without any driver input. The operator, a [XXX] experienced driver, had no time to react. The vehicle travelled approximately 200-300 meters uncontrolled, narrowly missed a grounds keeper operating a tractor on the paved road, left the pav... Read more
Crash
1 injured
Incident date: Sep 15, 2018
I own a 2022 Nissan Rogue with approx 71,139 miles on. While driving on the freeway at 65mph, the vehicle suddenly lost power and became disabled. Prior to the failure, the vehicle did not dispaly an overheating warning, coolant warning, or other indication the engine was overheating or experiencing coolant loss. The vehicle was being driven normally and was on the way to routine maintenance and f... Read more
Incident date: Jun 3, 2026
When I was at 41,528 miles, May 18, the LKAS, ACC & RDMS errors all turned on at the same time. So those systems just stopped working randomly. When I restarted the car, all errors turned off but it turned on again after 10 days, May 28 with 91,966 miles. I brought it to the Acura dealership and they couldn't replicate it. I think this is an issue because one of the highlights of this car is safet... Read more
Incident date: Jun 1, 2022
The contact owns a 2024 Ford Bronco. The contact recieved notice of NHTSA Campaign Number: 26V268000 (Seats). The contact stated that the vehicle was taken in to a dealer where the failed the inspection and she was notified that the bolt could come loose. The manufacturer was not notified of the failure where she was notified that they did not have the part available at this time. The failure mile... Read more
Incident date: May 23, 2026
NHTSA recall number 25V-607. I've been trying to have this recall service performed but have been notified since NOVEMBER 2025 the parts are on backorder. Was scheduled to have the recall service performed today and upon arrival was informed that the parts were not available after being told that the parts were in?????? 6 months is a reasonable amount of time to has this performed, why is Hyund... Read more
Incident date: May 23, 2026
The driver’s seat lower cushion in my 2023 Toyota Highlander provided inadequate support during normal driving, particularly on the left side of the seat cushion where support for my left leg and hip area appeared insufficient. This caused uneven seating posture, increased discomfort, pressure, and difficulty maintaining a proper driving position during extended periods of driving. The seat bec... Read more
1 injured
Incident date: May 23, 2026
This vehicle (VIN: [XXX] ) has suffered repeated catastrophic engine shutdowns and complete loss of propulsion power while in motion. The dashboard displayed "Engine off! Shift to P or N, then start engine." This has occurred so many times the owner lost count, requiring multiple tows to Kia of Beavercreek. Following one incident, Service Manager Brad personally assured the owner's wife, looking h... Read more
Incident date: Apr 3, 2026
On Thursday, May28 I was driving my 2025 Ford Mach-2 on Schrock Rd. in Columbus, Ohio at approximately 3:30 PM when the hood (the "frunk") of the car unexpectedly unlatched and opened, flying up to a vertical position and obscuring my view of traffic. I was driving in the left lane of this road at 40-45 mph. My view of the road was immediately obstructed, but I was able to crouch sufficiently to s... Read more
Incident date: Oct 10, 2025
The contact owns a 2022 Kia Stinger. The contact stated that he had initially noticed that the vehicle's A/C unit had failed to operate as needed. The vehicle was then taken to the dealer where they discovered a defect with the main wiring harness. The contact then called an independent mechanic and was informed that there may be recall on the vehicle for the wiring harness. The contact inquired w... Read more
Incident date: Oct 10, 2025
My engine failed as I was driving down the highway at high speed. I was thankfully able to move over lanes and park safely on side of the rode before it came to a complete stop. It never turned back on. Lexus had to send a tow truck to pick it up and has been @ Dealership in Lubbock tx since 3/9/26
Incident date: Jun 1, 2026
The One Pedal Drive function (regenerative braking) intermittently deactivates without warning after startup. This issue has occurred multiple times under normal driving conditions. When the accelerator is released, expected deceleration does not occur, resulting in reduced braking response. No warning indicates that the system has disengaged, and it appears to deactivate without any driver input... Read more