Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Sep 1, 2026
Mileage: 121000 When stopped and the auto idle initiated, we have had numerous incidents where the van has shutoff and required a restart. More recently, when the auto idle initiates, the entire engine turns off and the van has no power(car won't restart, can't get the car into neutral, sliding doors and tailgate won't open). I would then need to jump start the car with my portable battery. This ... Read more
Incident date: Jun 27, 2026
The moonroof of my car exploded on my panoramic sunroof. It was a hot summer day and I had the AC on. I opened the panoramic sunshade and as soon as it was fully open the moonroof glass upfront exploded. My family and I were very shaken, showered in glass and I almost swerved into a car that was passing me to the left. My wife had a minor cut on her arm that initially looked worse than it was. My ... Read more
2 injured
Incident date: Sep 2, 2026
I’m having the same mechanical issues as everybody else all dashboard lights on and doesn’t even let me drive the vehicle. It gets stuck
Incident date: Sep 2, 2026
I’m having the same mechanical issues as everybody else all dashboard lights on and doesn’t even let me drive the vehicle. It gets stuck
Incident date: Sep 2, 2026
I’m having the same mechanical issues as everybody else all dashboard lights on and doesn’t even let me drive the vehicle. It gets stuck
Incident date: Mar 1, 2026
My 2016 Honda CR‑V has only had one driver since purchase and currently has approximately 86,000 miles. It has been properly maintained, yet it is experiencing the same symptoms described in Honda’s recent warranty extension concerning head-gasket failures. Despite its relatively low mileage and limited use, the vehicle appears to have experienced a premature engine-related failure. I respectf... Read more
Incident date: Apr 10, 2026
One of the rear sensor batteries randomly stopped working. All the features stopped working and would light up the whole dashboard, including TPMS, automatic braking, cruise control, etc. Did not feel safe while driving due to all of the safety features not working. Had it checked out by an independent auto body shop and fixed. No warning lights of the specific problem, just said there was a... Read more
Incident date: Jan 8, 2026
I am experiencing a severe defect involving a recurring clicking and popping noise from the front end of the vehicle when turning at low speeds. This issue is tied to a known premature failure of the front drive axles and constant velocity (CV) joints, which is currently the subject of federal class-action litigation ([XXX], et al. v. American Honda Motor Co., Inc.). The progressive failure of the... Read more
Incident date: Jan 8, 2026
I am experiencing a severe defect involving a recurring clicking and popping noise from the front end of the vehicle when turning at low speeds. This issue is tied to a known premature failure of the front drive axles and constant velocity (CV) joints, which is currently the subject of federal class-action litigation ([XXX], et al. v. American Honda Motor Co., Inc.). The progressive failure of the... Read more
Incident date: Jan 8, 2026
I am experiencing a severe defect involving a recurring clicking and popping noise from the front end of the vehicle when turning at low speeds. This issue is tied to a known premature failure of the front drive axles and constant velocity (CV) joints, which is currently the subject of federal class-action litigation ([XXX], et al. v. American Honda Motor Co., Inc.). The progressive failure of the... Read more
Incident date: Aug 3, 2026
I own a 2018 Honda Accord Sport 2.0T that has been consistently maintained through authorized Honda dealerships. On July 30, 2026, at 135,968 miles, I took my vehicle to Nalley Honda for a Blind Spot Information System warning and maintenance. The dealership performed a multi-point inspection and documented the spark plugs, cooling-system hoses, and fluid leaks as PASSING. I authorized approximate... Read more
Incident date: Aug 3, 2026
I own a 2018 Honda Accord Sport 2.0T that has been consistently maintained through authorized Honda dealerships. On July 30, 2026, at 135,968 miles, I took my vehicle to Nalley Honda for a Blind Spot Information System warning and maintenance. The dealership performed a multi-point inspection and documented the spark plugs, cooling-system hoses, and fluid leaks as PASSING. I authorized approximate... Read more
Incident date: Aug 24, 2026
It first started having an engine light on that came back to emmission errors. It was intermittent though and didnt cause mucj issues. The shop said if it kept up to take it somewhere for that . Then on XXX all the engine lights, brakes everything just came on and seized up and it stopped working completley. Trying to restart just dies once you try to drive it. This should have been recalled with... Read more
Incident date: Jun 15, 2022
The manufacturer, American Honda, issued a 10-year extended warranty (TSB 19-091) for defective, leaking A/C condensers on the 2017 Honda CR-V. Authorized Honda dealerships (specifically Napleton Honda and Victory Honda) are systematically misdiagnosing consumer vehicles to evade this warranty. Dealership service departments are blaming vehicle system failures on peripheral components (such as "r... Read more
Incident date: Jun 15, 2022
The manufacturer, American Honda, issued a 10-year extended warranty (TSB 19-091) for defective, leaking A/C condensers on the 2017 Honda CR-V. Authorized Honda dealerships (specifically Napleton Honda and Victory Honda) are systematically misdiagnosing consumer vehicles to evade this warranty. Dealership service departments are blaming vehicle system failures on peripheral components (such as "r... Read more
Incident date: Jul 4, 2026
There is a hole in the engine block and it happed while I was driving, people could’ve been hurt on the road because of this mechanical failure. Vehicle has only been inspected by a private mechanic who found the problem. There was no warning of this besides a add air to tire warning.
Incident date: Jul 4, 2026
There is a hole in the engine block and it happed while I was driving, people could’ve been hurt on the road because of this mechanical failure. Vehicle has only been inspected by a private mechanic who found the problem. There was no warning of this besides a add air to tire warning.
Incident date: Jun 1, 2026
The steering wheel sticks. Used to be very smooth but the last few months it stick in one place and often makes a clicking sound when stopped.
Incident date: Apr 18, 2023
The check engine light came on the car had no power. The head gasket was blown.
Incident date: Sep 1, 2026
Sticky steerinng on highway Feels tight and difficult to make small adjustments Car then over corrects Has been happening for a while several years
Incident date: Aug 26, 2026
When turning the steering wheel a clicking sound happen full lock both ways.
Incident date: Aug 31, 2026
Driving down street after pulling out of parking lot and driver’s side air bag employed for unknown reason.
Incident date: Sep 1, 2026
The very first time I used the wiper fluid spray, it sprays too late, when the wipers are vertical. I have had the vehicle 1 month and it has 1000 miles on it. This will be extremely dangerous during winter when I can't get road spray off the windshield. I will be calling the dealership tomorrow. I noticed this just trying to get bug splats off the windshield. The washer fluid system is useless in... Read more
Incident date: Aug 3, 2026
When turning left, my steering wheel sticks/locks. This is an ongoing issue and continues to get worse.
Incident date: Aug 1, 2026
The vehicle would not accelerate over 40MPH, we took the vehicle into the dealership for what we thought was a failed fuel injector, upon inspection they found metal shavings in the oil and mentioned the engine is not repairable and would need a whole new replacement. We had this vehicle 9 months. Upon investigation there was a known recall that is identical to the issues we are experiencing. The ... Read more
Incident date: Sep 1, 2026
The contact owns a 2018 Honda Accord. The contact stated that while driving at an undisclosed speed, the AC evaporator became inoperable and was blowing hot air. The contact stated that the failure had been occurring since the vehicle was purchased in 2018. The contact stated that the evaporator was leaking. The dealer confirmed the failure. The manufacturer was notified of the failure. The vehicl... Read more
Incident date: Jul 16, 2025
What is considered the “infotainment center” is what Honda is calling “ghosting”. It randomly selects things or doesn’t work. It makes it impossible to use maps via this device taking out the safe option to use directions. It is also highly distracting while driving as it could be randomly calling someone and you’re desperately trying to make it hang up while it’s also not responding... Read more
Incident date: Sep 1, 2026
This is related to service bulletin, 23–010 Honda will not fix my vehicle under the extended warranty unless the problem is replicated while they are doing a performance test
Incident date: Aug 16, 2026
At only 56,000 miles, one of the rear shocks completely snapped in half. While driving, hitting ANY type of bump caused the rear end to drastically sway side to side. Upon taking it to the repair shop, they stated it was a common problem with Odyssey's and only with Odyssey's. This website explains the issue well with pictures: [XXX] Why there isn't a recall is beyond me but this is a safety i... Read more
HONDA
CR-V HYBRID
(2020) - ENGINE
Sep 1, 2026
Incident date: Mar 22, 2026
One four occasions our 2020 Honda CRV Hybrid has started after sitting overnight in the greater Seattle area in the spring and summer with a rough idle. Within two miles of leaving our home at speeds of no more than 35 miles per hour, the check engine light began to flash. All four times, the rough idle and check engine light were accompanied by degraded speed responsiveness and the error cleared ... Read more
Incident date: Sep 1, 2026
After contact the Honda Corporation of this problem, they suggested that I file a complaint with your organization. I have reported a problem to Honda concerning the steering on my 2017 Honda Civic LX. The steering wheel is having a sticky, notchy effect when I am above 4o miles per hour. I am on the PA turnpike atleast once a week and really notice the problem then. What happens is that the car... Read more
Incident date: Aug 28, 2026
My pilot is suffering from the known safety defect where the engine stalls and force shifts into neutral during Auto Idle Stop. The dealership advisor handed me Service bulletin 23-010 admitting my vehicle matches the exact failure criteria. However, they are refusing to cover the failed starter motor under the warranty extension, even though Honda’s own technical documents state that the starte... Read more
Incident date: Aug 28, 2026
My pilot is suffering from the known safety defect where the engine stalls and force shifts into neutral during Auto Idle Stop. The dealership advisor handed me Service bulletin 23-010 admitting my vehicle matches the exact failure criteria. However, they are refusing to cover the failed starter motor under the warranty extension, even though Honda’s own technical documents state that the starte... Read more
Incident date: Aug 11, 2025
The multipurpose camera went out due to heat apparently and stops the advanced driver assistance systems from working on the vehicle. It was taken to a dealership and was told it’s a known issue and is about 2k to fix.
Incident date: Aug 11, 2025
The multipurpose camera went out due to heat apparently and stops the advanced driver assistance systems from working on the vehicle. It was taken to a dealership and was told it’s a known issue and is about 2k to fix.
Incident date: Aug 11, 2025
The multipurpose camera went out due to heat apparently and stops the advanced driver assistance systems from working on the vehicle. It was taken to a dealership and was told it’s a known issue and is about 2k to fix.
Incident date: Sep 1, 2026
Car automatically hit the brakes for no apparent reason while going at 45 mph. There was no vehicle or any kind of obstacle ahead of behind. Also resulted in tightening of driver seat belt. No injuries. Vehicle was being operated by an authorized and licensed driver.
Incident date: Sep 1, 2026
Car automatically hit the brakes for no apparent reason while going at 45 mph. There was no vehicle or any kind of obstacle ahead of behind. Also resulted in tightening of driver seat belt. No injuries. Vehicle was being operated by an authorized and licensed driver.
Incident date: Jul 14, 2026
The factory white paint on my 2016 Honda HR-V is severely peeling, and delaminating from the vehicle body panels. The paint failure has exposed bare metal beneath, resulting in rapid corrosion and rust formation. Large flakes of paint have detached while driving at highway speeds, creating a dangerous flying debris hazard for vehicles behind me and distracting other drivers.My local authorized Hon... Read more
Incident date: May 5, 2026
The contact owns a 2019 Honda HR-V. While the contact's son was driving at an undisclosed speed, the engine overheated. No warning lights were illuminated. The vehicle was towed to the dealer, where the vehicle was diagnosed with cylinder head, head gaskets, and gasket kit failures. In addition, the contact was informed that the coolant needed to be drained, and the oil level needed to be checked.... Read more
Incident date: Aug 28, 2026
NHTSA SAFETY COMPLAINT SUMMARY Vehicle Identification: 2021 Honda CR-V Touring (1.5L Turbo) VIN: [XXX] Current Mileage: 91,259 miles Failed Component: High-Pressure Fuel Pump (HPFP) & Associated High-Pressure Fuel System Diagnostic Trouble Codes: P0087 (Fuel Rail/System Pressure Too Low) Technician Diagnostic Findings & Symptoms: Vehicle experienced sudden loss of power, erratica... Read more
Incident date: Sep 1, 2025
The contact owns a 2015 Honda Civic. The contact had experienced intermittent power steering assist failure, causing the steering wheel to lock up while driving at various speeds. The contact stated that after the failure, the vehicle failed to restart, and the "Air Bag" warning light illuminated. The vehicle has been taken to a dealer for inspection on several occasions; however, the technicians ... Read more
Incident date: Sep 1, 2025
The contact owns a 2015 Honda Civic. The contact had experienced intermittent power steering assist failure, causing the steering wheel to lock up while driving at various speeds. The contact stated that after the failure, the vehicle failed to restart, and the "Air Bag" warning light illuminated. The vehicle has been taken to a dealer for inspection on several occasions; however, the technicians ... Read more
Incident date: Aug 10, 2026
[XXX] It's security risk, Honda customer service not taking any ownership. Anything happens to my family who is going to take responsibility. Please open case against and help all customers who owns HONDA car. I done what ever honda delears recommanded and paid alomost $2000. Please take some action ASAP anything happens to me or my family then HONDA and NHTSA are responsible. Waiting your rep... Read more
Incident date: Aug 10, 2026
[XXX] It's security risk, Honda customer service not taking any ownership. Anything happens to my family who is going to take responsibility. Please open case against and help all customers who owns HONDA car. I done what ever honda delears recommanded and paid alomost $2000. Please take some action ASAP anything happens to me or my family then HONDA and NHTSA are responsible. Waiting your rep... Read more
Incident date: Aug 10, 2026
[XXX] It's security risk, Honda customer service not taking any ownership. Anything happens to my family who is going to take responsibility. Please open case against and help all customers who owns HONDA car. I done what ever honda delears recommanded and paid alomost $2000. Please take some action ASAP anything happens to me or my family then HONDA and NHTSA are responsible. Waiting your rep... Read more
Incident date: Apr 1, 2025
The contact owns a 2025 Honda CR-V. The contact stated that while driving at an undisclosed speed in cold weather, the windshield wiper was activated, but the windshield wiper fluid failed to disperse and the windshield wiper failed to engage immediately. The vehicle was taken to the dealer and a second dealer, Hamilton Honda (655 US-130, Hamilton Township, NJ 08691); however, the vehicle was not... Read more
Incident date: Aug 31, 2026
When I was at the set of lights my vehicle put itself in park and refused to go back in drive. The dashboard started to flash "shift to park" cars were honking at us people we screaming because we weren't driving when the light turned green. But my car refused to go back into drive. I had to shut it off and turn it back on. I had all my kids (5) in the car. I brought it to the dealership and t... Read more