Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
HONDA
CLARITY PLUG-IN HYBRID
(2018) - ENGINE
Jun 8, 2026
Incident date: Mar 18, 2026
At just 30,000 miles — less than half the mileage at which these failures are typically reported — my GLC 43 was found to have active oil leaks in multiple locations: 1. Front engine covers — oil is seeping from both the front cover gasket area and migrating downward along the engine block. The dealer recommends a full reseal of the front covers at a quoted cost of $1,944. 2. Radial shaft ... Read more
Incident date: May 26, 2026
While driving downhill and using regenerative braking, my 2013 Acura ILX Hybrid suddenly experienced a hybrid system malfunction. Immediately after the event, the vehicle displayed "Check IMA System" and "Check Charging System" warnings and began exhibiting drivability and electrical-system problems. Following the failure, the vehicle experienced reduced acceleration from a stop, rough engine res... Read more
Incident date: Jun 6, 2026
Vehicle lost power and shut down while driving at 60 mph, would not restart
Incident date: Jun 6, 2026
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that while their wife was coasting into the driveway at approximately 5 MPH, a panel underneath the dashboard, near the steering wheel, detached, blocking the brake pedal, causing the contact's wife to crash into a nearby tree where the vehicle came to a stop. The air bags did not deploy. The driver did not sustain any injury. The dea... Read more
Crash
Incident date: Jun 6, 2026
I am reporting a severe safety system failure regarding the airbag deployment force on a 2016 Volkswagen Golf SE. The vehicle was involved in a collision where the frontal/side air bag safety systems engaged. While the impact speed was moderate, the airbag deployment was violently disproportionate, resulting in severe, direct injuries to the occupant rather than providing the intended safety cushi... Read more
Crash
1 injured
Incident date: Jun 6, 2026
The contact owns a 2026 Ford Expedition MAX. The contact stated that while driving at 70 MPH or higher speeds, the steering wheel shuddered due to a front suspension issue. The contact completed some research online and learned that it was a known failure associated with 2025 - 2026 model years. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failu... Read more
Incident date: Jun 8, 2026
The contact owns a 2018 Porsche Macan. The contact stated that while the contact's wife was driving at an undisclosed speed, the contact's wife noticed an unusual odor in the interior and the exterior of the vehicle. In addition, the contact inspected the vehicle and noticed a fuel leak on the ground underneath the vehicle. The contact stated that the failure was persistent. The contact stated tha... Read more
Incident date: Jun 8, 2026
While driving on hwy, moonroof exploded - no other cars nearby
Incident date: Jun 8, 2026
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while vehicle was parked, water was leaking inside the rear interior of the cab. The dealer was notified of the failure, and the vehicle was serviced but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 38,000.
Incident date: Jan 27, 2026
Cylinder Coolant Intrusion I took my vehicle to Warren/ Sheldon auto repair shop in canton, MI They did a diagnostic test on it, they told me they found coolant in the engine, and I would need a brand new engine. If I would of not taken the vehicle to the auto shop, the vehicle may have caught on fire vector the condition it is in, because it would of overheated because of no coolant or was ve... Read more
Incident date: Jun 8, 2026
I previously had an issue with my 10 speed f150 transmission shifting into first gear at highway speeds and locking into first gear. It was taken to the dealer and had a tail shaft speed sensor replaced. It had been issue free for a few years now, but the issue happened again this weekend while towing a loaded trailer almost causing a loss of control and crash. It was completely unexpected and req... Read more
Incident date: Jun 5, 2026
The contact owns a 2014 Volkswagen Tiguan. The contact stated that while reversing, the steering wheel became locked and failed to steer in the left or right direction. No warning light illuminated. Additionally, the contact managed to temporarily unlock the steering wheel; however, after driving at approximately 65 MPH, the steering wheel suddenly became difficult to steer. The vehicle was towed ... Read more
Incident date: Jun 5, 2026
My 2024 Acura ZDX has an intermittent braking-related malfunction that causes the vehicle to jerk unexpectedly while slowing or stopping. The problem has occurred in stop-and-go traffic, on hills, and while reversing. The exact cause is UNKNOWN. This creates a serious safety risk because the vehicle does not always respond smoothly or predictably when braking. In traffic, the sudden jerking could ... Read more
Incident date: Jun 6, 2026
I found the headrest exploded on the driver side when I got in the car in the morning. Apparently, this is common as I found it on the Internet while looking for a solution. Looks like a plastic part inside the headrest broke. AHR system inadvertently activated it seems. I’m glad I wasn’t in the car and it didn’t hit my head.
Incident date: Jan 1, 2026
While flat towing this vehicle there was a failure that caused the brakes to melt down and almost start a vehicle fire. The proper process for flat towing for both the vehicle and the brake buddy classic 3 system were followed. The dealership would not provide the data log report which would explain the cause of the problem, but just blame the towing system. Under the Magnuson-Moss Warranty Act th... Read more
Incident date: Jun 2, 2026
2024 Toyota Tundra experienced a serious safety event. While travelling on the highway at 60mph speeds in traffic when the truck suddenly blinked a loss of steering warning light then immediately blinked engine failure warning light. The truck lost power and the engine completely shut down in traffic going down a long, steep hill. I was able to reach the bottom and pull over but the truck would no... Read more
Incident date: Jun 2, 2026
2024 Toyota Tundra experienced a serious safety event. While travelling on the highway at 60mph speeds in traffic when the truck suddenly blinked a loss of steering warning light then immediately blinked engine failure warning light. The truck lost power and the engine completely shut down in traffic going down a long, steep hill. I was able to reach the bottom and pull over but the truck would no... Read more
Incident date: Jan 1, 2026
When attempting to start the vehicle, randomly, the key loses programming. This is the 2nd time where the keys lose programming and vehicle has to be towed at owners' expense and wait as long as 5 days for dealership to reprogram.
Incident date: Jun 3, 2026
Car accident. Repaired tires due to abs. Also backlite repair. Leaking water.
Incident date: Jun 3, 2026
Vehicle has a number of safety issues. Vehicle locks up while driving creating a safety issue its potential crash, seats automatically go back when released forward for rear passenger to enter pinning rear passenger while trying to enter or exit vehicle. Car also has had several instances where it accelerates while breaking. Car is currently at dealership for diagnostic
Incident date: Jun 1, 2026
Vehicle has a number of safety issues. Vehicle locks up while driving creating a safety issue its potential crash, seats automatically go back when released forward for rear passenger to enter pinning rear passenger while trying to enter or exit vehicle. Car also has had several instances where it accelerates while breaking. Car is currently at dealership for diagnostic
Incident date: Jun 5, 2026
Thermostat in these are all bad and everyone keeps having problems with them. Also forward collision warning and steering stability warning come on. Thermostat needs to have recall. Everyone is having the same problems.
Incident date: Jun 5, 2026
Car suffered a complete electrical failure when stopped at a traffic light. No warnings on dash, wipers made one swipe then vehicle completely shut down. Hazards did not work. Car was towed to dealership
Incident date: Jun 5, 2026
My vehicle was brought to an authorized Hyundai dealership In November 2025 to complete safety recall campaign KSDS (Campaign 966). Soon after picking up the vehicle after the dealer flashed the ECU, the vehicle went into a permanent, dangerous "limp mode" that severely limits the engine's RPMs, making it impossible to accelerate to highway speeds. The vehicle's computer displays zero OBD-II diag... Read more
Incident date: May 15, 2026
I am writing to formally request that Jaguar Land Rover North America repurchase my 2020 I-PACE. The vehicle has two unrepaired safety recalls for high-voltage battery thermal overload, including one for which no final remedy is yet available, and it is currently inoperable due to a recurring drive-motor fault that the servicing dealer's own technician has documented as pre-existing. I believe the... Read more
Incident date: May 4, 2026
I am writing to formally request that Jaguar Land Rover North America repurchase my 2020 I-PACE. The vehicle has two unrepaired safety recalls for high-voltage battery thermal overload, including one for which no final remedy is yet available, and it is currently inoperable due to a recurring drive-motor fault that the servicing dealer's own technician has documented as pre-existing. I believe the... Read more
Incident date: Mar 16, 2026
Driver was making a left hand turn and as the turn was initiated the driver had no control of the vehicle. The vehicle system took over driving, causing substantial damage to the vehicle. Weeks leading up to the incident, the display and certain systems were not responding or provided errors. Following a reset each time, the vehicle would be operational.
Incident date: Mar 16, 2026
EPS steering rack stopped working. It began as an intermittent problem, with the power steering getting stiff on occasion, it quickly progressed to a regular problem. Makes the truck difficult to steer while driving slowly, especially in parking lots which makes it hard to safely maneuver. It started a few months ago, and got worse in the past 3-4 weeks. The truck has 145k miles, almost all highw... Read more
Incident date: Mar 26, 2026
I was merging onto the highway in my 2024 GMC Sierra 2500HD AT4X equipped with the 6.6L Duramax engine at about 50mph when the gauge cluster emitted a “Reduced Acceleration Drive With Care” message followed by a check engine light. The check engine light presented indicated a “P0747” and “P0700” code. The vehicle was then stuck in 5th gear at highway speeds. Luckily there was no traffi... Read more
Incident date: Dec 23, 2024
Drove van about 30 miles and when i cranked it back up. It cranked fine but ACC, LKAS, Auto Headlights, and braking system warnings are on. Battery tests fine and camera and emblem is clean and working manner. Not sure whats causing it. Its annoying.
Incident date: Jun 7, 2026
Loud ticking noise and power loss. Transmission shift slips from 2ed to 3rd .Recall to factory for check up. Said no problem? Changed oil. They say it was good. It is not.
Crash
Incident date: Jun 7, 2026
The infotainment system is having ghost swipes and the touch screen at times is completely unresponsive. Looks like this is an ongoing issue among other Honda Accords from model year 2022. The issue is dangerous as it can cause the radio to switch screens rapidly due to the ghost touch, therefore, causing the driver to potentially try to return the screen to its original setting. This also causes ... Read more
Incident date: Jun 7, 2026
left front latch assembly. There is a recall on this for every other model except mine, yet I cannot get in my car because the cables have stretched and the latch will not open the door. I have to crawl in from the other side to open the driver's door. If this is a known issue and there are recalls on all other models, why would I have to spend $800-$1000 to get this repaired? I want this on the r... Read more
Incident date: Jun 5, 2026
Had over 1300 miles until next oil change. Car has no leaking issues. Car ran out of oil completely and seized engine during camping trip. I use synthetic and both mileage/time were both way under than what was on my next oil change sticker... warranty says they won't cover it. So now I just have a shell of a car I cannot drive nor afford a new engine for. It was not neglect.
Incident date: Jun 6, 2026
While driving on my 2026 Palisade Calligraphy over last 6 months I lost all throttle/ gas response to engine on 12 separate occasions.The 3rd incident nearly resulted in serious crash in 55mph traffic. Went to dealer next day on 11/15 ref# 41788829 service found no codes, reset system and recommended a flight recorder to help diagnose. Filed with NHTSA on 12/3 after next incident ref # 11702738. R... Read more
Incident date: Jul 12, 2025
I had just finished pumping gas and heard a pop, and the sound of glass hitting the pavement. I walked to the back of my car and the back window glass had shattered. I saw no apparent reason for it to shatter. The car was stopped, the engine was off, and the side window was open because my dog was on the backseat. There was only a couple of duffle bags and a backpack by the liftgate. I did check o... Read more
Incident date: Jun 1, 2024
This car has had 3-5 windshield replacements since 2022. I bought the car new. It (a) cracks for no reason or (b) cracks if a tiny pebble size rock taps the windshield. Additionally, I took the car in to get an alignment as the steering wheel is pulling left. Guy tells me driver front strut is defective / blown / poorly mounted and that he has seen this issue with a lot of Subaru’s. Also that th... Read more
Incident date: Sep 1, 2024
I was driving on a highway and all of a sudden, I see three warnings appearing on my dashboard - "Emission System Problem", "Blind Spot Info System Problem", "Transmission System Problem". I continued driving but then my vehicle started behaving weird. It started shaking while driving. Luckily, I was close to my exit and l somehow managed to take the exit but I wasn't able to move forward when the... Read more
Incident date: Jun 7, 2026
Recently took a trip from [XXX] to [XXX] and during the course of this trip the lane departure, lane keeping and automatic braking would constantly fail during the course of the drive as the facial recognition sensor kept failing to detect my face and would start going into the Resume Control mode which pulses the brakes and turns on the four way flashers. There was also two different warnings d... Read more
Incident date: Jun 7, 2026
Recently took a trip from [XXX] to [XXX] and during the course of this trip the lane departure, lane keeping and automatic braking would constantly fail during the course of the drive as the facial recognition sensor kept failing to detect my face and would start going into the Resume Control mode which pulses the brakes and turns on the four way flashers. There was also two different warnings d... Read more
Incident date: Jun 7, 2026
Recently took a trip from [XXX] to [XXX] and during the course of this trip the lane departure, lane keeping and automatic braking would constantly fail during the course of the drive as the facial recognition sensor kept failing to detect my face and would start going into the Resume Control mode which pulses the brakes and turns on the four way flashers. There was also two different warnings d... Read more
Incident date: Jun 6, 2026
I am reporting the failure of Ford Motor Company to perform a mandatory safety recall (Recall 22S43 / NHTSA ID 22V413) on my 2019 Ford Escape. This failure is compounded by evidence of falsified internal service records (OASIS reports) that misrepresent the vehicle's recall status as 'completed.' Furthermore, the failure to perform this specific recall directly prevented a necessary diagnostic ... Read more
Incident date: Jun 1, 2026
The driver's side seat airbag system failed. Specifically, diagnostic trouble code SRS-B002011 was retrieved, indicating a circuit short to ground in the left side airbag deployment control system. The technician found a broken clip on the airbag connector housing, causing an intermittent connection failure between the connector and the seat airbag itself. The airbag cannot be relied upon to deplo... Read more
Incident date: Jun 1, 2026
2 incidents of Sudden Unintended Acceleration. No warning lights etc in either. Car damaged but available for inspection. Now encountering difficulties initating Toyota investigation. 1st incident (4/18/25; mileage 967) occurred after a hard left turn. After turn onto uphill street, I took my foot from accelerator to slow and maintain distance from a car backing down hill ahead. Instead, car se... Read more
Incident date: Jun 6, 2026
2025 Volkswagen Atlas Cross Sport experienced repeated intermittent electrical and electronic malfunctions while driving. The infotainment screen repeatedly froze, became unresponsive, or turned black/blue while operating the vehicle. Apple CarPlay malfunctioned repeatedly, and multiple USB ports appeared to damage connected electronic devices. Warning messages including “12V battery is not char... Read more
Incident date: Jun 6, 2026
ENGINE MALFUNCTION SERVICE NOW APPEARED (ERROR) I took the vehicle to the dealership for evaluation. The mechanic checked, reset, and reprogrammed the module. I was instructed to return if the error occurred. It did after driving 5 miles. The mechanic rechecked for possibly having different errors. I was instructed that it was okay to drive with the errors. Unfortunately, after coming to a stop,... Read more
Incident date: Jun 5, 2026
There is a loud metallic knocking sound coming from my engine. I have lack of acceleration power, and the check engine light came on. You are more than welcome to come inspect the car. My safety was placed at risk as my engine can blow up, and/or I lose acceleration while driving and cause an accident. The sound is continuous and will be until the Rod Bearing is fixed so it’s easily reproducible... Read more
Incident date: Jun 5, 2026
I checked my front right and left steering knuckles and saw they are very badly rusted I bought the vehicle new Jan 20 2026 I noticed this when I checked on the recent Ford recall 26S36 I took photos of both right and left front knuckles with the front suspension arm assembly. Both are rusted
Incident date: Jun 6, 2026
Intermittent grinding noise that lasts from 1 to 20 seconds that I believe is related to Traction Control / ASC which is concerning.It happens more frequently when turning the traction /asc button on & off. I have taken it to the jeep dealer & showed them a video of it happening but they said they could recreate the noise. It happens to me multiple times EVERY day. I wanted to send you a video of... Read more
Incident date: Mar 11, 2021
These systems randomly turn off and on while driving with no root cause. Dealership wants a lot of money to fix but they’re not 100% sure what’s causing the problem. Many 2019 Honda Odyssey owners have the same issue and there should be a recall.