Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Nov 17, 2025
Dashboard Warning Lights: ABS, VSC, Parking Brake Light, Triangle with Exclamation Point, Codes: C1256 & C1391, Intermittent Audible Cabin Buzzing indicating critical pressure loss on start-up for about 10 seconds...then stops, not loss so much as anti-braking quick bursts at about 5 mph of stopping v slowly and seamlessly coming to a stop. I contacted Toyota Corporate Case Management; they refus... Read more
Incident date: May 23, 2026
By browsing through any forum it is evident the VW Arteon has a reoccurring issue with the vehicle suddenly turning off ACC due to an issue with the vehicles travel assistance systems. Repairs forced to be made by the consumer includes multiple steering wheel changes sensor replacements and other things all occurring in under 3-4 years and under 30k miles of purchase
Incident date: May 23, 2026
By browsing through any forum it is evident the VW Arteon has a reoccurring issue with the vehicle suddenly turning off ACC due to an issue with the vehicles travel assistance systems. Repairs forced to be made by the consumer includes multiple steering wheel changes sensor replacements and other things all occurring in under 3-4 years and under 30k miles of purchase
Incident date: Jun 17, 2026
The light from the headlights on this brand new car flicker when driving over the slightest bump. On dirt roads or uneven pavement, the shake and flicker of the headlights is very prominent, even with the high beams turned on. This is a major safety hazard as the light from the headlights is not consistent and the flicker gives intermittent lighting outages of the road ahead - literally leaving th... Read more
Incident date: Jun 17, 2026
My 2024 Volkswagen Jetta has about 14,429 miles, driven almost entirely on the highway between two Texas cities, with little city traffic and no mountain driving. The rear brakes are wearing out far faster than normal. At a dealer inspection on June 15, 2026, the rear linings measured 1 mm and 2 mm, nearly gone, while the front linings still measured 10 mm. This is the reverse of normal wear, sin... Read more
Incident date: Jun 2, 2026
The manufacturer became aware of this issue approximately six months ago. At this time, no repair is available. I am driving to a remote location without consistent phone service and the manufacturer and dealer will not offer a loaner vehicle. I believe that Land Rover should offer a trade in for a new vehicle without this issue.
Incident date: Jun 2, 2026
The manufacturer became aware of this issue approximately six months ago. At this time, no repair is available. I am driving to a remote location without consistent phone service and the manufacturer and dealer will not offer a loaner vehicle. I believe that Land Rover should offer a trade in for a new vehicle without this issue.
Incident date: Jun 2, 2026
I have a 2020 Kia telluride. On 6/14/2026 I opened my sun roof and was unable to close it. I called my local dealership and was advised that they were unable to look at my car for at least 2 weeks. I am currently having it repaired by a licensed auto shop which will cost me $3800.00
Incident date: Jun 14, 2026
My crankshaft broke on the highway. I was travelling at around 70mph. No warnings were given. I lost all power and had to limp it off to the side of the road. The engine was replaced under warranty. This is an ongoing issue for 2016-2019 Nissan Titans. Folks are left with worthless vehicles because they are outside of their warranty period when it happens.
Incident date: May 1, 2026
The 2019 Tucson has 60,413 miles. My daughter drives it very low mileage - a couple of miles a day back and forth to school. Friday she was driving and the car lost engine power and it stopped driving. No warning lights. There was a cloud of smoke and it smelled like burning plastic. She was on a busy road but pulled over and quickly exited the vehicle. I had it towed and the mechanic says the ... Read more
Incident date: Feb 1, 2026
Vehicle purchased new off the showroom floor with 22 miles, driven locally only and garage kept. At 270 miles, upon starting the vehicle the engine was shaking and idling rough exactly like a misfiring cylinder would. The check engine light immediately turned on and started flashing and the engined bogged down and stopped. The dealership towed it to their shop and witness the rough idle themselves... Read more
Incident date: Jun 10, 2026
Tire size: 245/50R20 102V. All four original equipment tires (Hankook Ventus S1 Noble2 H452) developed sidewall failures at approximately 29,000-30,000 miles of normal driving. All four tires showed identical diagonal stress cracking across the upper sidewall, consistent with sidewall flex fatigue. One tire showed visible outward bulging/deformation of the sidewall, indicating internal structural ... Read more
Incident date: Jun 16, 2026
!!!PLEASE MAKE A NATIONAL BROADCAST!!!: "Do not drive - brake booster pushrod cotter pin inspection" Recall incomplete Do not drive your vehicle until your recall service is complete. The dealer might be able to complete the free service at your location or you can get your vehicle towed to a dealer.Description On your vehicle, it may be possible for the brake booster pushrod to separate from ... Read more
Incident date: Jun 16, 2026
Sunroof tempered glass spontaneous explosion. Loud explosion startled me and my wife, good thing the sliding roof cover was closed otherwise small pieces of sharp glasses will hit us on our head, face and shoulders. Lexus of Oakland denied any product defect and blaming a foreign "magnetic" object hit the sunroof. I was only driving 20 mph in a residential neighborhood and no cars in front of me ... Read more
Incident date: Jun 16, 2026
Sunroof tempered glass spontaneous explosion. Loud explosion startled me and my wife, good thing the sliding roof cover was closed otherwise small pieces of sharp glasses will hit us on our head, face and shoulders. Lexus of Oakland denied any product defect and blaming a foreign "magnetic" object hit the sunroof. I was only driving 20 mph in a residential neighborhood and no cars in front of me ... Read more
Incident date: Jan 1, 2026
Hard Shifting & Slipping: Drivers frequently report clunking, hard shifts (particularly around gears 3-5), and the vehicle lurching forward when accelerating. It does this while driving and is a serious safety issue.we complained to the dealer about a year ago and they told us they checked and it was fine. Now it is worse.
Incident date: Apr 8, 2025
Airbag service light has come on and upon reading appears to be a major issue among any 2014 dodge durango with the vin starting with 1C4RD…. But not on a recall. Appears to be a bad OCR. Unsure why other Chrysler made vehicles known with this issue were recalled but not the 2014 dodge durangos Very concerning that the airbags won’t deploy if in an accident
Incident date: Apr 8, 2025
Airbag service light has come on and upon reading appears to be a major issue among any 2014 dodge durango with the vin starting with 1C4RD…. But not on a recall. Appears to be a bad OCR. Unsure why other Chrysler made vehicles known with this issue were recalled but not the 2014 dodge durangos Very concerning that the airbags won’t deploy if in an accident
Incident date: May 25, 2023
Well backing out of a parking space at the grocery store. My rear camera failed to activate even after several times trying to get the camera to work. I decided to try and back out by just looking over my shoulder, but could not see through the back window and collided into a shopping cart. None of the advanced systems activated no object detection, no camera and no collision warning.
Crash
Incident date: May 25, 2023
Well backing out of a parking space at the grocery store. My rear camera failed to activate even after several times trying to get the camera to work. I decided to try and back out by just looking over my shoulder, but could not see through the back window and collided into a shopping cart. None of the advanced systems activated no object detection, no camera and no collision warning.
Crash
Incident date: May 25, 2023
Well backing out of a parking space at the grocery store. My rear camera failed to activate even after several times trying to get the camera to work. I decided to try and back out by just looking over my shoulder, but could not see through the back window and collided into a shopping cart. None of the advanced systems activated no object detection, no camera and no collision warning.
Crash
Incident date: Feb 26, 2026
2 of 245/40HR18XL & 2 of 225/45HR18XL... All 4 tires replaced I purchased a 2023 Mercedes-Benz C300 from Benzel Busch motor car (an authorized Mercedes-Benz dealer) in [XXX] in XXX. Since purchase, this vehicle has had repeated, unresolved defects. The Check Engine warning light has illuminated numurous times, resulting 4 separate towing incidents. Despite multiple warranty repairs, the same i... Read more
Incident date: Feb 26, 2026
While driving at night with the Headlights on Low Beam the light that is projected onto the road is a dull yellowish color, not a bright white color. When the High Beam Lights are turned on there is no difference of the light being projected onto the road. While driving from [XXX] to [XXX] on [XXX] I noticed that I was unable to see or read the Exit Signs for any of the Exit Off Ramps or even t... Read more
Incident date: Jun 15, 2026
The chest clip has melted & is bent down. I can no longer use the car seat due to this issue as it can malfunction if in a crash. Yes upon request in an inspection will be available. I did contact the company, but they were no help in this situation
Incident date: Jun 15, 2026
I have no sound at all no turn signals, no seat belt no nothing, had Chevy in leesburg tell me I need an update did that and being told to replace radio and amplifier
Incident date: Jun 15, 2026
The electronic parking brake controller failed after intermittent warnings that began while the vehicle was still under warranty. The parking brake actuator also failed and had to be replaced. The electronic parking brake system is part of the vehicle’s safety system, and the failure caused the parking brake to malfunction unpredictably. The issue did not store persistent diagnostic codes, makin... Read more
Incident date: Apr 10, 2026
The rearend is making a shuddering on tight turns . Vehicle only has 24,700 miles on it. Unknown if oil is low in differential oil or if vent hose is plugged. May be contaminated oil in differential.
Incident date: Apr 10, 2026
Purchased my F 150 2017 King Ranch New from Auto Nation in Ft Worth Texas. Started having transmission problems and dealer did several computer updates. Moved in 2020 to Caldwell Texas and problems continued. Very hard shifting between gears (loud bang and jerking of vehicle). Then twice while traveling at about 60 miles per hour the transmission appeared to shift to much lower gear and engi... Read more
Incident date: Feb 19, 2026
Engine fails to restart after the Auto Idle System shuts it down, leaving vehicle stranded in traffic. The issue is sudden and unpredictable, and may not appear in inspection. A stalled car in live traffic is a safety concern. The vehicle is at a dealer for diagnosis and repair. No warning appeared before the problem began happening. (About 5 times in 2.5 months.) Sometimes when it occurs, a bri... Read more
Incident date: Mar 29, 2026
The safety features connected to the rear view mirror and vehicle sensors malfunctioned. The Adaptive Cruise Control, Collision Mitigation System, Road Departure Mitigation, Lane Keep Assist and High Beam - brake system - have stopped working. It was diagnosed as an internal failure of multipurpose camera. I have noticed there have been a lot of complaints of this failure. My car doesn’t hav... Read more
Incident date: Mar 29, 2026
The safety features connected to the rear view mirror and vehicle sensors malfunctioned. The Adaptive Cruise Control, Collision Mitigation System, Road Departure Mitigation, Lane Keep Assist and High Beam - brake system - have stopped working. It was diagnosed as an internal failure of multipurpose camera. I have noticed there have been a lot of complaints of this failure. My car doesn’t hav... Read more
Incident date: Mar 29, 2026
The safety features connected to the rear view mirror and vehicle sensors malfunctioned. The Adaptive Cruise Control, Collision Mitigation System, Road Departure Mitigation, Lane Keep Assist and High Beam - brake system - have stopped working. It was diagnosed as an internal failure of multipurpose camera. I have noticed there have been a lot of complaints of this failure. My car doesn’t hav... Read more
Incident date: May 28, 2026
I am wanting to share my concerns about my 2019 Ford Edge. My Edge has 64,500 miles on it and the transmission needs replacing; it is sitting in my back driveway. My daughter and I just made it home from a trip when the transmission gave out - when we pulled into the driveway, and it was still in gear, it put itself into park! We tried to put it in drive and reverse and again, as we were watchi... Read more
Incident date: May 28, 2026
I am wanting to share my concerns about my 2019 Ford Edge. My Edge has 64,500 miles on it and the transmission needs replacing; it is sitting in my back driveway. My daughter and I just made it home from a trip when the transmission gave out - when we pulled into the driveway, and it was still in gear, it put itself into park! We tried to put it in drive and reverse and again, as we were watchi... Read more
Incident date: May 28, 2026
I am wanting to share my concerns about my 2019 Ford Edge. My Edge has 64,500 miles on it and the transmission needs replacing; it is sitting in my back driveway. My daughter and I just made it home from a trip when the transmission gave out - when we pulled into the driveway, and it was still in gear, it put itself into park! We tried to put it in drive and reverse and again, as we were watchi... Read more
Incident date: Jun 1, 2026
Purchased 2019 Chevrolet Silverado High Country Edition with the 6.2L engine and 143K miles for my son. The vehicle had a clean service history on Car Fax. On the day we purchased the vehicle, we drove it home and noticed it was shuttering at times. I used my computer scanner and it came back with a misfire cylinder #5. I troubleshot the issues and noted that the most common thing was a spark plug... Read more
Incident date: Jun 16, 2026
There is an open recall and when I took it to the dealership, they were advised by Nissan that they are no longer making the part. I was told to contact Nissan and when I did, they made a cash offer and keep the vehicle; however later said no and offered to buy the car back at a ridiculously low price and not commensurate with actual market value.
Incident date: May 28, 2026
The contact owns a 2021 GMC Yukon. The contact stated that while driving approximately 50-60 MPH, the vehicle was shuddering abnormally. The message "Restraint Safety System" was displayed, and the air bag warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a co... Read more
Incident date: Jun 9, 2025
The contact owns a 2017 Ford Escape. The contact stated that after refueling, the vehicle failed to immediately restart on several occasions. Additionally, the vehicle stalled on several occasions with the Check Engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that the evaporator canister and purge valve needed to be replaced. The vehicle was not yet repair... Read more
Incident date: Jun 9, 2025
While driving on the highway at speed of 65-70 mph, there was a loud and felt "clunk" and immediate loss of power. Dashboard screen said "faulty engine service immediately" and warning bells came on. Frightened, I immediately pulled over in the shouldee of the highway and turned off ignition. When I turned the car back on, dashboard read same faulty engine message, then started to go through a dia... Read more
Incident date: Jun 9, 2025
The contact owns a 2022 GMC Yukon XL. The contact stated that while driving approximately 74 MPH uphill, the vehicle suddenly lost power and shut off. The vehicle became disabled in a travel lane of the interstate. The vehicle was towed by flatbed to a local dealer to be diagnosed. The dealer determined that the vehicle had experienced engine failure. The vehicle was not repaired because the failu... Read more
Incident date: Apr 18, 2026
Ford performed Emission Recall 24E13 on my vehicle. The corporate software update bricked the Powertrain Control Module (PCM), rendering the vehicle completely inoperable 30 miles later. Ford corporate is refusing to repair the damage caused by their mandatory safety campaign, leaving me stranded. The vehicle was towed back to the dealership the recall was performed. They ran a full diagnostics a... Read more
Incident date: Jun 16, 2026
On XXX, while I was operating my 2019 Honda Gold Wing Tour DCT (GL1800D, VIN [XXX]) on the freeway at approximately ~26k miles, the motorcycle suddenly lost drive and came to a stop and could not be restarted, leaving me stranded on the freeway — the same type of sudden power-loss hazard that Safety Recall 24V-820 was issued to prevent. The motorcycle had to be towed. Approximately 1,000 miles e... Read more
Incident date: Apr 20, 2026
I have 112,000 miles on my truck and my 6.2l motor is going out or knocking. I am very unhappy that my truck is not covered under the recall and I would like to understand why it is not since this is the issue of the recall. I would like to clarification on this and what options I have since it is going to cost me 14k to replace the motor. Case #101943027
Incident date: Apr 20, 2026
The contact owns a 2016 Mazda CX-5. The contact stated that while driving 70 MPH with the cruise control activated, the cruise control cancellation switch failed to operate as intended after several attempts or while depressing the brake pedal. No warning light was illuminated. In addition, the contact was able to deactivate the cruise control using the main cruise control power switch. The vehicl... Read more
Incident date: Jun 1, 2026
Seat sensor is not sensing passenger sitting. Airbag off light is off on dash.
Incident date: Jun 1, 2026
The Multipurpose front camera just went out and a series of many warning lights came on in my Honda Pilot. The camera just stopped working for no reason, with no warning and never an issue before. I took my Honda Pilot to the Honda Dealership service department to have it checked and resolved. The dealers resolution was quoting me $2,000.00 just for the camera, with no labor or calibration, that i... Read more
Incident date: May 16, 2026
The Multipurpose front camera just went out and a series of many warning lights came on in my Honda Pilot. The camera just stopped working for no reason, with no warning and never an issue before. I took my Honda Pilot to the Honda Dealership service department to have it checked and resolved. The dealers resolution was quoting me $2,000.00 just for the camera, with no labor or calibration, that i... Read more
Incident date: May 16, 2026
There was a tailgate recall for the tailgate falling down potentially spilling cargo onto the road. The dealership Autonation Dodge in [XXX] tried fixing the recall multiple times but the tailgate kept falling down after they tried to fix it 2 or 3 times. Now they're trying to make me sign a service fee authorization which I don't agree with because either the recall isn't fixed, or there are othe... Read more
Incident date: Jun 13, 2026
On May 25th, 2026 multiple dashboard warning lights flashed simultaneously while I was driving indicating an immediate engine issue, all warning alerts showed up. Next day, the engine exhibited a structural shudder/shake. The vehicle has otherwise always been perfectly maintained and operated flawlessly, thus, I called the dealership/ they gave me an appointment for the next day, after their inspe... Read more