Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Jun 21, 2026
BRAKES ARE DEFECTIVE AND ARE A SERIOUS SAFETY ISSUE. BOTH BRAKE PADS AND ROTORS ARE FACTORY DEFECTIVE. ROTORS ARE PITTED AND WARPED - BRAND NEW FROM FACTORY. BRAKES SEQUEL EXCESSIVELY IN BOTH FORWARD OR BACKWARDS MOTION. UNSAFE.
Incident date: Mar 16, 2026
There are two recalls on this vehicle. South Bay Ford, located just a few miles farther away than Auto Nation Ford in Torrance has no problem with pick up and delivery resources to insure recall work is completed but stated I must use Auto Nation Torrance Ford because I fall into their service area, yet Auto Nation Ford Service Manager contacted on 6/22/2026 @ ~ 4:05 P.S,T. stated they do not hav... Read more
Incident date: May 1, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? Jeep started on fire and is still at a tow yard in Belchertown, MA How was your safety or the safety of others put at risk? The Jeep started on fire while I was driving. I pulled over as the engine was smoking and then it burst into flames while I was still inside. Has the problem been reproduced or ... Read more
Fire
Incident date: May 18, 2026
The power steering stopped working several times on a local trip I was on today. The steering unexpectedly became hard to steer, and the power steering failure alarm came on. I parked my vehicle at my destination, and when I started to return home, the steering failed again as i was leaving the Dr's parking lot. I am taking the vehicle with the suspected component, in for repairs, and will retain ... Read more
Incident date: Jun 17, 2026
Thermostat and cooling sensor went out on my car. GMC issued a special coverage bulletin for 2021 Acadia since it's a widespread issue but not the 2020 (mine) which is also a widespread issue looking online. The repair is over $1000 and should be covered!
Incident date: May 1, 2026
Tires were purchased April 2026. Vehicle was then driven in June 2026 for off-road use, minimal usage prior to June due to mechanical issues). A structural failure occurred on 3 new truck tires (Size: 275/60R20, DOT: 0225) within 24 hours while driving under 10 MPH on a basic off-road trail. Day 1: Rear driver tire suddenly deflated with a loud thwapping sound. The tire separated from the bead and... Read more
Incident date: Dec 12, 2025
The contact owns a 2022 Volkswagen Taos. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the engine seized. The contact stated that while attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to the dealer to be inspected; however, the failure was not duplicated. The failure reoccurred. The vehicle was t... Read more
Incident date: May 27, 2026
On Monday [XXX] were driving on [XXX] going north up [XXX]. I was doing about 60-65 mph in traffic which was flowing in both directions. While ascending the pass, the car suddenly started to misfire, rapidly lost power, power steering failed and all dash lights lit up. With no shoulder to pull out this was a very scary experience. Eventually managed to limp to a spot where I could pull out off t... Read more
Incident date: Jun 14, 2026
Vehicle: 2012 Kia Forte Recall: NHTSA 23V-652 (Kia SC284) – HECU/ABS fuse recall My vehicle underwent this safety recall in 2025. The dealership replaced the HECU fuse. Immediately upon leaving the dealership after the recall repair, the same warning lights returned. I contacted the dealership immediately before fully leaving the area to report the issue. I also contacted Kia Corporate after... Read more
Incident date: Mar 1, 2026
Had to replace starter at 29,000 miles due to auto stop/start prematurely wearing out component.
Incident date: Jun 22, 2026
2016 Ford Explorer, VIN [XXX]. Filing against Planet Ford Dallas regarding incomplete Regional Program 21R01 (Rear Toe Link Replacement), tied to Federal Safety Recall 21V537. May 11, 2026: Vehicle presented for 21R01 service. May 15: Returned with recall marked complete in Ford's system. 21R01 mandates replacement of both rear toe links, alignment check, and rear toe adjustment. None of these ste... Read more
Incident date: Jun 22, 2026
2016 Ford Explorer, VIN [XXX]. Filing against Planet Ford Dallas regarding incomplete Regional Program 21R01 (Rear Toe Link Replacement), tied to Federal Safety Recall 21V537. May 11, 2026: Vehicle presented for 21R01 service. May 15: Returned with recall marked complete in Ford's system. 21R01 mandates replacement of both rear toe links, alignment check, and rear toe adjustment. None of these ste... Read more
Incident date: Jun 22, 2026
We were traveling north on hwy 23 in southern Minnesota pulling a 5000 lb trailer in the rain and it was windy. When the road split to 4 lane I stepped on the gas to speed up from 55 to 65 and the vehicle studderd and lost all power. Many warning lights cam on and I think it said stop within .3 miles. We pulled to the side of the road and basically coasted to a stop. It was on hybrid power. We cal... Read more
Incident date: Jun 22, 2026
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that while driving at an undisclosed speed, the suspension fault warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed front knuckle and suspension failure. The dealer confirmed that the failure was consistent with an unrepaired recall repair. The contact was informed that parts ... Read more
Incident date: Jun 22, 2026
A day or two prior I had received an alert that my coolant was low and to get service on my vehicle. Through the Tesla app I was unable to orginally schedule until July but I kept looking and an opening opened up on June 20th. I was on my way to that appointment from New Bern (the nearest service center is 120 miles from my house). I was avoiding highways, driving early AM, and driving at or below... Read more
Incident date: Mar 30, 2026
The contact owns a 2019 Ford Fusion. The contact stated that after receiving notification of NHTSA Campaign Number: 23V440000 (ELECTRICAL SYSTEM); that the parts were available, the local dealer was contacted, and the contact was informed that parts were still not available and were on back order. The manufacturer was notified of the issue and confirmed that parts were still on back order. The co... Read more
Incident date: Oct 10, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and traction control warning lights were illuminated. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired.... Read more
Incident date: May 16, 2026
. The horn on steering wheel only works when steering wheel is turned completely right, and it is available for inspection upon request. . My safety and others put at risk, when needing to use horn to warn pedestrian or another driver of near miss incidents. . Problem been reproduced and confirmed by independent service center. . Component been inspected by authorized mechanic shop. . There ... Read more
Incident date: May 16, 2026
. The horn on steering wheel only works when steering wheel is turned completely right, and it is available for inspection upon request. . My safety and others put at risk, when needing to use horn to warn pedestrian or another driver of near miss incidents. . Problem been reproduced and confirmed by independent service center. . Component been inspected by authorized mechanic shop. . There ... Read more
Incident date: Jun 19, 2026
The contact owns a 2021 GMC Acadia. The contact stated that while driving at various speeds, the vehicle was unintendedly drifting to the right. The vehicle was taken to Dally Tire Company, where it was diagnosed with rear links failure and misalignment. The vehicle was not repaired. The vehicle was taken to the dealer, and the contact was informed that the VIN was not under recall. The dealer sch... Read more
Incident date: Jun 7, 2026
I was a passenger in a Waymo autonomous vehicle in Orlando, Florida, on June 19, 2026, when a potentially dangerous traffic situation occurred. The vehicle was traveling on a roadway with a speed limit of approximately 45 mph when it suddenly decelerated and continued driving at approximately 10 mph. Other vehicles on the road were traveling at normal traffic speeds, creating a significant speed ... Read more
Incident date: Jun 7, 2026
The windshield wipers in the vehicle do not turn on automatically until the vehicle is in drive and moving forward. If I want to see in the rain so that I can leave a parking spot, I have to use the windshield wiper control lever to manually wipe the windshield. It only wipes once when the lever is depressed. This is inadequate in heavy rain. The wipers do not go on when parked even when the wiper... Read more
Incident date: Jun 7, 2026
Windshield cracked while parked in the sun.
Incident date: Jun 5, 2026
The contact owns a 2022 Chevrolet Silverado 2500. While driving at an undisclosed speed with a camper trailer attached, the integrated trailer brake controller failed to operate correctly, causing the camper to experience severe braking failures and the vehicle failed to slow down properly. The contact stated that the integrated trailer brake controller was unable to process the electrical current... Read more
Incident date: Mar 20, 2026
The contact's husband owns a 2025 Chevrolet Colorado. The contact stated that after exiting a car wash tunnel and parking the vehicle on the side of the car wash building, the vehicle continued to roll forward at a high speed without warning. The contact used both feet and excessive force on the brake pedal to stop the vehicle; however, the vehicle continued to roll forward. The vehicle ran over t... Read more
Crash
Incident date: Jun 21, 2026
The rear shocks in my GMC Yukon AT4 failed and began leaking and had to be replaced. This supposed to be an off-road durable suspension and the shocks are failing?
Incident date: Jun 21, 2026
The contact owns a 2020 Hyundai Sonata. The contact stated that while driving at an undisclosed speed with the family inside the vehicle, a strong gasoline odor was inside the cabin of the vehicle. The contact stated that the fuel gauge was lowering quickly. Upon exiting the vehicle, the contact became aware of gasoline gushing heavily out of the vehicle onto the ground. Two months prior to the fa... Read more
Incident date: Jun 18, 2026
The hybrid cooling system on my 2019 Porsche Cayenne E-Hybrid repeatedly displayed a red dashboard warning while the vehicle was in motion: "Hybrid coolant level too low / Park vehicle safely / Let vehicle cool down." This warning appeared on multiple occasions at speeds of approximately 22 mph, 38–40 mph, and 47 mph, as documented in timestamped photos and videos taken in November 2025. A separ... Read more
Incident date: Jun 18, 2026
The hybrid cooling system on my 2019 Porsche Cayenne E-Hybrid repeatedly displayed a red dashboard warning while the vehicle was in motion: "Hybrid coolant level too low / Park vehicle safely / Let vehicle cool down." This warning appeared on multiple occasions at speeds of approximately 22 mph, 38–40 mph, and 47 mph, as documented in timestamped photos and videos taken in November 2025. A separ... Read more
Incident date: May 29, 2020
We had our van parked on a driveway with a front facing slope, we had hard rains went we where going away there was water coming out of the seat belt on the passenger side and the panel above the window was stained down to the window support where the air bag is. I've been reading reports as far back as 2008 we have a 2020, went taken to the dealer they want 1000 to 2700 to remove the head liner a... Read more
Incident date: Jun 7, 2026
Tires display severe weather checking in the tread and sidewalk. Tires have less than 10000 miles. It was not garage kept and was used in college, so was not driven much during the winter. Notified Nexen and they were very rude. I told them they were take offs and they responded that they were technically used. I said they were taken off a brand new Jeep and were stored inside. They were only of... Read more
Incident date: Jun 19, 2026
Static noise comes from all speakers even when the audio is switched off. The intensity or volume of the noise is so high that the driver or passengers inside the car can't hear any sound coming from the engine or outside. How it impacts safety--it distracts the driver; both passengers and driver feel they will lose their hearing ability. It feels like ear drum will break. Yes, I took my car to a ... Read more
Incident date: Jun 12, 2026
power and began running rough. The check engine light illuminated, and the vehicle did not perform normally. I previously had the vehicle diagnosed and repaired at a Honda dealership for this same issue. The repair was completed less than two months ago. After only a few thousand miles since the repair, the exact same symptoms returned, including the check engine light, rough engine operation, and... Read more
Incident date: Jan 8, 2024
In May 2026, my vehicle began exhibiting serious and dangerous problems. It would shake violently after starting and occasionally stop on its own while driving. On [XXX], my wife and I got into the vehicle and started driving from our home in West Virginia. While driving uphill at approximately 30 mph, the vehicle suddenly began shaking severely and then came to a complete stop. After a few momen... Read more
Incident date: Jan 8, 2024
In May 2026, my vehicle began exhibiting serious and dangerous problems. It would shake violently after starting and occasionally stop on its own while driving. On [XXX], my wife and I got into the vehicle and started driving from our home in West Virginia. While driving uphill at approximately 30 mph, the vehicle suddenly began shaking severely and then came to a complete stop. After a few momen... Read more
Incident date: Dec 21, 2025
Was driving on highway with my children when a loud sound filled the cabin as if I had just runover something large. About a minute later we began hearing a thumping sounds and the car was losing momentum, and I suspected we had suffered a blow-out. The right rear passenger tire was shredded. Because no one noticed anything in the roadway, I suspect the tire had suffered a spontaneous blowout and ... Read more
Incident date: Jun 20, 2026
Warning lights began flashing on dash. Brought van to repair shop and was told and show leakage of oil into cylinders with metal shavings visible. Also heard a ticking sound while idling for a few weeks. Van only has 145,000 miles on it and was regularly serviced.
Incident date: Jun 20, 2026
Vehicle: 2026 Honda Pilot Elite AWD Current Mileage: ~3,850 VIN: [XXX] ——— Defect Summary: Persistent component defect and failure within the steering column assembly, specifically involving the steering clock spring (cable reel assembly). The vehicle experiences an audible clicking, rattling, and binding sensation during normal steering wheel rotation. Authorized Honda dealership warranty r... Read more
Incident date: Jun 20, 2026
The middle row left side seat belt does not buckle. We made sure everything is clear in it, it is not dirty. We have had issues with it clicking to lock since we purchased the car last March 2025. It does not work at all now.
Incident date: Jun 17, 2026
This safety concern is related to the rear backup camera which sometimes goes dark, blank, has funny colors and fails to operate which could lead to backing i to something or someone.
Incident date: Jun 17, 2026
This safety concern is related to the rear backup camera which sometimes goes dark, blank, has funny colors and fails to operate which could lead to backing i to something or someone.
Incident date: May 4, 2026
2025 Jeep Gladiator Rubicon X. I have experienced two separate incidents in less than a month where the vehicle accelerated suddenly and violently, while attempting to park in my garage. Both incidents resulted to significant damage to a parked vehicle, and the building structure. Both incidents were completely random and unexpected. I assumed the first on was caused by something I did. I know wit... Read more
Crash
Incident date: Mar 4, 2026
My Accord sputters and feels like the engine is choking at low RPM (between 1k & 2k), I started a 3-hour daily commute in the Los Angeles freeway traffic last March. That's when the problem became very prominent. I realized that there's a 2016 Honda Accord recall issued on 1/28/2019 on its fuel system and fuel pump. However, for some reason, when I entered my VIN, it showed zero recalled items. ... Read more
Incident date: Mar 24, 2025
I recently bought this 2020 Kia soul the 2 L engine and I’ve noticed every 700 miles 1 quart of oil in this concerns me because how do I not affect it would’ve ran dry and burn the motor up that me is safety. I understand that they have it to replace motor and engine for the original owner, but since I am second owner of this vehicle I don’t qualify for the hundred thousand miles 10 year war... Read more
Incident date: Mar 24, 2025
the car shot up in RPM would not slow down spinning tires while holding the brake hard. had to go in neutral and kill the motor, when restarted it would continue to do the same thing
Incident date: Dec 1, 2024
Toyota South Atlanta in Morrow, Georgia, released my vehicle after a factory warranty repair for transmission failure. However, they failed to properly complete or verify the repair. The dashboard is now throwing critical error codes stating 'A malfunction in the electronic control of the engine, throttle, or automatic transmission has been detected' and 'A malfunction in the VSC, TRAC, or hill-st... Read more
Incident date: Jun 15, 2026
For nearly one hour, this vehicle was blocking traffic and delaying first responders from critical incident calls. Vehicle was immobile and blocking in right lane of major thoroughfare.
Incident date: Jun 15, 2026
For nearly one hour, this vehicle was blocking traffic and delaying first responders from critical incident calls. Vehicle was immobile and blocking in right lane of major thoroughfare.
Incident date: Dec 2, 2025
Check engine light flashes when pulling a load and accelerating above 50mph. Check engine light code is PO300 Random multiple misfires. Took it to the shop and there we’re currently no active misfires.
Incident date: Dec 2, 2025
The third row seat belts in the 2024 Highlander are very difficult to latch. I had to bring my Highlander to the dealership twice over the seatbelt buckles in the third row. The buckle part does not lift up high enough to grab the buckle to latch it. Anytime a child old enough to be in the third row sits back there an adult has to Buckle them because they can’t get the seat belt to latch to the ... Read more