Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: May 30, 2026
I am reporting a serious safety concern involving a 2018 Volvo XC90 T8 PHEV. On [XXX], at approximately [XXX] CT, the vehicle experienced a sudden multi-system safety and actual brake failure while in a parking-lot/low-speed setting near [XXX} in Austin, Texas. The vehicle displayed multiple urgent warning messages and indicators, including power steering failure / stop safely, brake/ABS warning, ... Read more
Crash
Incident date: Jan 2, 2026
Traveling on highway with no other cars anywhere around. Going 80 mph on an 80 degree day when sun roof on 2025 Toyota 4 runner exploded. Sun roof was closed at the time, but could have had devastating consequences if it had been open. Toyota rep did not take a look at the broken glass to check for imperfections or manufacturing issues, just told us we needed to make an insurance claim.
Incident date: Apr 1, 2026
Vehicle: 2023 Jeep Wagoneer Mileage at time of incident: 43,400 miles Component: Engine Cooling System / Thermostat Incident Description: This vehicle has experienced two separate thermostat failures since purchase. The first failure occurred the day after I purchased the vehicle, in April 2024, at only 104 miles. This time the vehicle overheated /stall pattern even after confirming coolant was at... Read more
Incident date: Apr 1, 2026
Vehicle makes a grinding noise on gear change on 6 speed automatic transmission due to Abrupt speed changes. Seems like changes in gears suddenly. It almost caused me to crash my truck .
Incident date: Apr 1, 2026
Vehicle shudders when driving between 18mph and 40mph. Brought into dealership, was told that the Torque Converter is coming apart, and that it would require an entire Transmission replacement. This vehicle has been immaculately maintained, and only has 34745 miles on it. There is no reason that a main component of a powertrain should fail at such a low milage. I was told that the Warranty onl... Read more
Incident date: Apr 3, 2026
The contact owns a 2017 Ford F-150. While the contact's husband was driving at an undisclosed speed, the transmission unexpectedly downshifted. The contact stated that the transmission seized. The vehicle then crashed into a rock wall before coming to a stop. No warning lights were illuminated. The vehicle was towed to a local tow yard. The vehicle was later towed to the dealer; however, the vehic... Read more
Crash
Incident date: Apr 3, 2026
Warnings Adaptive Cruise Control, Lane Keeping Assistance, Collision Warning Systems, Brake System showed up while driving the vehicle, upon further search it was found there is a common issue with Honda Odyssey's multipurpose camera, and the dealer is charging 2000$ to fix it. This is a common problem in all the Honda Odyssey. I request NHTSA to look further into this issue and perform a recall o... Read more
Incident date: Jun 21, 2026
Warnings Adaptive Cruise Control, Lane Keeping Assistance, Collision Warning Systems, Brake System showed up while driving the vehicle, upon further search it was found there is a common issue with Honda Odyssey's multipurpose camera, and the dealer is charging 2000$ to fix it. This is a common problem in all the Honda Odyssey. I request NHTSA to look further into this issue and perform a recall o... Read more
Incident date: Jun 21, 2026
My 2019 Honda Pilot had warnings( see pics). I took into Honda for inspection. We were told it was a radar (sensor). After doing some research online, this is a common issue with Honda vehicles. The cost is $2000 to fix. Why is this not a recall issue???
Incident date: May 31, 2026
passenger side day time running light went out right at 60,000. called dealer not covered under warranty on a 21 atlas even though i purchased a 4 year 80,000 mile warranty.. the extended warranty started the day i bought the car.
Incident date: May 31, 2026
passenger side day time running light went out right at 60,000. called dealer not covered under warranty on a 21 atlas even though i purchased a 4 year 80,000 mile warranty.. the extended warranty started the day i bought the car.
Incident date: May 31, 2026
Hello, I recently brought my 2014 Ford F-150 (VIN: [XXX]) to the dealership regarding Recall 24S37. The vehicle experienced the following symptoms: • Check Engine Light illuminated. • Wrench Light illuminated. • Intermittent loss of power. • Abnormal transmission behavior. • Intermittent no-start condition. • Vehicle would only start after moving the gear selector. The dealership i... Read more
Incident date: Jun 9, 2026
Hello, I recently brought my 2014 Ford F-150 (VIN: [XXX]) to the dealership regarding Recall 24S37. The vehicle experienced the following symptoms: • Check Engine Light illuminated. • Wrench Light illuminated. • Intermittent loss of power. • Abnormal transmission behavior. • Intermittent no-start condition. • Vehicle would only start after moving the gear selector. The dealership i... Read more
Incident date: Jun 9, 2026
Hello, I recently brought my 2014 Ford F-150 (VIN: [XXX]) to the dealership regarding Recall 24S37. The vehicle experienced the following symptoms: • Check Engine Light illuminated. • Wrench Light illuminated. • Intermittent loss of power. • Abnormal transmission behavior. • Intermittent no-start condition. • Vehicle would only start after moving the gear selector. The dealership i... Read more
Incident date: Jun 9, 2026
The instrument Custer went blank during a vacation trip, did not know how much fuel was in it. Took to dealer they tried to put in a new one and it was also faulty, been waiting 3 weeks and still no new part🤬
Incident date: Jun 4, 2026
The contact owns a 2018 Kia Soul. The contact stated that while driving at 45 MPH, the vehicle stalled and jerked while accelerating and experienced severe jerking while decelerating. The failure had occurred on several occasions. On June 18, 2024, the vehicle failed to accelerate or shift properly. On January 15, 2025, the vehicle shuddered violently and nearly stalled. On April 14, 2026, the veh... Read more
Incident date: Jun 4, 2026
The contact owns a 2022 Subaru Forester. While the contact's wife was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed inhibitor switch. The contact was informed that the inhibitor switch needed to be replaced. The vehicle was being repaired. The contact was informed that parts were on back order.... Read more
Incident date: May 25, 2026
I have had two delaminations of my tires, one in August 2023, and one just this week - June 2026. Pictures are attached. Both tires had more than 50% tread left, and the tread was delaminating from the sidewall. MICHELIN PILOT SPORT 4S Max Performance Summer Tires in 285/40ZR22
Incident date: Jun 12, 2026
The driver's side rear light is full of moisture and some water. It is available for inspection. The Ford dealership in Beeville Texas Coastal Bend Ford inspected it already and informed me that it would cost $1,400 to replace and that it was only going to get worse. They also informed me that Ford allows a certain percentage of moisture and water to be in there safely. When you see the pictures t... Read more
Incident date: Jun 12, 2026
The driver's side rear light is full of moisture and some water. It is available for inspection. The Ford dealership in Beeville Texas Coastal Bend Ford inspected it already and informed me that it would cost $1,400 to replace and that it was only going to get worse. They also informed me that Ford allows a certain percentage of moisture and water to be in there safely. When you see the pictures t... Read more
Incident date: Jun 12, 2026
Stuck Thermostat. Vehicle not achieving operating temperature in the correct time. ALL 3 of the people I know with CT-6's had the exact same issue this year.
HONDA
ACCORD HYBRID
(2019) - STRUCTURE:BODY
Jun 23, 2026
Incident date: Nov 10, 2025
Trunk latch fails, trunk latch safety mechanism also failed so manual release does not work. This is a safety issue
Incident date: Jun 6, 2026
The contact owns a 2022 Ford F-150. The contact stated that the rear axle hub bolt had fractured on three separate occasions while driving. The contact stated that there was an abnormal rattling sound coming from the rear hubcap, followed by a rear-end fluid leak prior to each failure. Several unknown warning lights were illuminated. The dealer replaced the driver’s and passenger’s side rear a... Read more
Incident date: Aug 1, 2025
Subject: Complaint Regarding Improper Handling of Safety Recall Repair Hello, I would like to file an official complaint regarding a dealership that failed to properly follow required procedures for a federally mandated safety recall repair on my vehicle. Vehicle Information: • Year/Make/Model: 2012 Buick Lacrosse • VIN: [XXX] • Recall Number (if known): Dealership Information: • Dealersh... Read more
Incident date: Apr 1, 2026
While driving, the vehicle experienced a sudden and momentary loss of power, similar to briefly applying the brakes, after which power resumed. This was followed by a progressively louder squealing noise. I pulled over to investigate, at which point the engine shut off and a low oil pressure warning appeared on the dashboard. The vehicle would not restart. The vehicle was then towed to a dealershi... Read more
HONDA
CR-V HYBRID
(2023) - STEERING
Jun 23, 2026
Incident date: Jun 19, 2026
Vibration at low speed when turning. hangs in position during turning creating safety issue because the steering wheel needs to be yanked in the opposite direction. steering wheel locks in position at speed unable to turn at all. entire front end has been preplaced except for rack and pinion / electronic steering box happens every time the vehicle is driven
HONDA
CR-V HYBRID
(2023) - VEHICLE SPEED CONTROL
Jun 23, 2026
Incident date: Jun 19, 2026
The contact owns a 2021 Honda Pilot. The contact stated that while driving at various speeds, the vehicle unintendedly accelerated without the driver depressing the accelerator pedal. The security alarm randomly activated while the vehicle was parked and turned off. The check engine warning light was illuminated. The message "Emissions System Failure" and a key fob error message was displayed, and... Read more
HONDA
CR-V HYBRID
(2023) - ELECTRICAL SYSTEM
Jun 23, 2026
Incident date: Jun 19, 2026
The contact owns a 2021 Honda Pilot. The contact stated that while driving at various speeds, the vehicle unintendedly accelerated without the driver depressing the accelerator pedal. The security alarm randomly activated while the vehicle was parked and turned off. The check engine warning light was illuminated. The message "Emissions System Failure" and a key fob error message was displayed, and... Read more
Incident date: Aug 1, 2025
This is my fourth high voltage battery failure on this vehicle. Battery replacements occurred at approximately 13,000 miles, 60,000 miles, 96,000 miles, and now at 121,000 miles. The first failure occurred at 13,000 miles on a nearly new vehicle. During the second replacement a Tesla service technician verbally stated that 'the refurb process has vastly improved since your last battery' before ret... Read more
Incident date: Aug 1, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and stated that information for parts availability would be released in December 2026, an... Read more
Incident date: Jun 23, 2026
I am writing to bring to your immediate attention a serious safety incident involving our brand‑new 2026 Tesla Model Y (Juniper), equipped with FSD version 14.2.2.5 and Software Version 2025.45.10. We purchased this vehicle as our dream car, and for nearly six months it delivered exactly what we hoped for—innovation, safety, and an exceptional driving experience. That trust was the foundation ... Read more
Crash
1 injured
Incident date: Jun 23, 2026
I am writing to bring to your immediate attention a serious safety incident involving our brand‑new 2026 Tesla Model Y (Juniper), equipped with FSD version 14.2.2.5 and Software Version 2025.45.10. We purchased this vehicle as our dream car, and for nearly six months it delivered exactly what we hoped for—innovation, safety, and an exceptional driving experience. That trust was the foundation ... Read more
Crash
1 injured
Incident date: Jun 23, 2026
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that while driving 2 MPH in the driveway, the rear latch opened unexpectedly. The trunk ajar message was displayed. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 25V514000 (Steering) and 19V390000 (Latches/Locks/Linkages). The contact was informed that the parts were not yet available. ... Read more
Incident date: Jun 17, 2026
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that while driving 2 MPH in the driveway, the rear latch opened unexpectedly. The trunk ajar message was displayed. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 25V514000 (Steering) and 19V390000 (Latches/Locks/Linkages). The contact was informed that the parts were not yet available. ... Read more
Incident date: Jun 17, 2026
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the message "No Coolant" was displayed on the instrument panel, and there was smoke coming from outside of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed with a blown head gasket. The contact was informed that the engine needed to be replaced. The independent m... Read more
Crash
Incident date: Aug 12, 2020
Within the last month, the passenger side front door will no longer open from the outside even if the door is unlocked. The driver must lean over to open the passenger door from the inside. Then approximately one week ago, the passenger rear door began to have issues in that it would not open from the outside nor would it open from the inside. This is a known safety issue which puts passenger... Read more
Incident date: May 8, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request?: The right-side tailgate hinge assembly on my 2019 Ram 2500 failed and became increasingly difficult to operate. The tailgate now requires excessive force to open and close throughout its entire range of motion. An independent body shop inspected the vehicle and determined that the hinge assembly req... Read more
Incident date: Jun 9, 2026
The contact owns a 2023 Chevrolet Blazer. The contact stated that while driving 10 MPH and pulling into a parking lot, the sun gear and the drive shaft fractured. The vehicle became inoperable. The vehicle was pushed to a safe place. The check engine warning light illuminated after the failure. The contact associated the failure with NHTSA Campaign Number: 23V172000 (Power Train). The vehicle was ... Read more
Incident date: May 1, 2026
The contact owns a 2017 Lincoln MKX. The contact stated that while depressing the brake pedal, the vehicle veered to the right. Additionally, the vehicle shuddered while slowing down and while making a turn. The contact stated that while driving downhill and depressing the brake pedal, the vehicle jerked unexpectedly. The trunk warning light was illuminated. The contact was concerned about driving... Read more
Incident date: Jun 23, 2026
My car experienced a sudden internal engine failure due to a known manufacturer design defect causing coolant intrusion into the engine cylinders. A Ford dealer service center diagnosed the issue with Diagnostic Trouble Code (DTC) P0303, confirming a Cylinder 3 misfire caused by coolant leaking into the block. The vehicle requires a total engine replacement at just ~66000 miles at a cost of over $... Read more
Incident date: May 16, 2026
The contact rented a 2025 Nissan Rogue. The contact stated that after parking and turning off the vehicle, the contact exited the vehicle and closed the front driver’s side door and the rear hatch door glass suddenly imploded and shattered causing shards of glass to project into the rear seat of the vehicle. The contact stated that the glass was not impacted to cause the failure. The manufacture... Read more
Incident date: Jun 18, 2026
The turbo failed by reducing speed all a sudden when I was driving on the freeway. Got the problem repaired and not even a month later same thing is happening again.
Incident date: Jun 18, 2026
The vehicle experiences a constant cooling system failure that appears to be related to the thermostat. Beginning at approximately 40,000 miles, the engine cooling fan started running continuously at high speed whenever the vehicle is operating. At the same time, the air conditioning stopped functioning properly and the vehicle began displaying a warning message indicating that steering assist is ... Read more
Incident date: Jun 22, 2026
Paint bubbling and chipping off. Dull blotches
Incident date: Jun 22, 2026
Paint bubbling and chipping off. Dull blotches
Incident date: Jun 1, 2026
Component/System Malfunction & Availability: The vehicle's Air Conditioning (A/C) system failed completely. The primary component that failed is the REAR A/C compressor/evaporator core. The vehicle and its NEW and REPLACED components are available for inspection upon request. The original damaged components are with the dealership. Safety Risk: The sudden and total loss of climate control occ... Read more
Incident date: Jun 1, 2026
Vehicle experiences repeated intermittent engine shutdown while decelerating to a stop (approximately 3-4 mph). condition has occurred 10+ times since purchase ( Feb.2026). Vehicle currently has 5000 miles.Vehicle has been and is currently for the 3rd time at dealership for this safety issue. Dealer has involved STAR engineering. Issue has not been duplicated by shop tech but was captured on video... Read more
Incident date: Jun 1, 2026
Engine knocking vechile had loss of power. Had towed to dealer. Throwing all kinds of codes 6.2 L v8. Truck passed GM crap test in September and here we are at 59,000 with a blown motor. Lucky it did not go out under power and kill me or my small kids and family that was going to vacation with this truck the next day
Incident date: Feb 2, 2026
Driving in the rain on the interstate and during acceleration, engine just lost all power. Recovered within 2-4 minutes. After 1 hour of driving, it repeated again. Hard rain conditions. Engine lost all power and wanted to die. I had my family with me and the first incident was merging onto [XXX] with a semi truck quickly closing onto me. Fortunately, he saw I was having issues and slowed do... Read more
Incident date: Jun 20, 2026
The CV axel is bad and needs replaced. I am only at 72,000 miles. If I had not gotten an oil change and the technician saw it, it could have broken while driving this coming weekend for 14 hours. Independent service center is replacing. No warning. This could have caused a serious accident.