Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: May 14, 2026
Took 2016 kia sorento april 22nd to kia services eastgate batavia oh 45103 to have all recalls fixed, few weeks later engine blew, kia services replaced engine then had to replace my battery because they had to for a month and my good battery was now a total loss, replaced my battery then my car started jerking and won't start unless in neutral, now they say my inhibitor switch needs replaced when... Read more
Incident date: Jun 17, 2026
Engine failed at 12, 430 miles. Dealer said it required a new engine. This happened on 06/06/2026 and I am still without my very expensive vehicle. There were no wanring lamps or other engine failure notificatioins before this occurred.
HONDA
ACCORD HYBRID
(2018) - ELECTRICAL SYSTEM
Jun 24, 2026
Incident date: May 21, 2026
On June 23, 2026, while operating my 2021 Genesis GV80, the vehicle's entire infotainment and system software rebooted without warning as I was leaving a parking lot. As a direct result of this reboot, the driver seat automatically moved out of my saved position. I was no longer able to reach the pedals and could not properly control the vehicle. This incident occurred while the vehicle was in mot... Read more
Incident date: Jun 13, 2026
The factory-installed tow mirrors on this vehicle present a severe safety hazard due to a major engineering and ergonomic design flaw. The physical size and placement of the side mirrors are excessively large, creating massive blind spots at the front pillars of the windshield. This completely obstructs the driver's forward-diagonal visibility, creating a "blind wall" effect that fully hides oncom... Read more
Incident date: Jun 4, 2026
Auto Idle Stop fails to restart the engine quickly, causing delays or stalling resulting in a delayed response, hesitation, or the vehicle stalling completely in the middle of traffic, leaving me stranded until jump-start or fully cycle the ignition.
Incident date: Jun 4, 2026
We bought a 2022 Polaris Slingshot R with Roll Cage and Canvas Top from Private Club Motors. The rims were a little beat up, but as far as we knew, that was just cosmetic. It was closing time and pouring down rain when we left the dealership. I was driving behind the Slingshot and could tell there was a definite problem with the wheels, as they looked like they were wobbling. When we stopped to ge... Read more
Incident date: Jun 4, 2026
We bought a 2022 Polaris Slingshot R with Roll Cage and Canvas Top from Private Club Motors. The rims were a little beat up, but as far as we knew, that was just cosmetic. It was closing time and pouring down rain when we left the dealership. I was driving behind the Slingshot and could tell there was a definite problem with the wheels, as they looked like they were wobbling. When we stopped to ge... Read more
Incident date: Jun 20, 2026
- Component/ System: (UNKNOWN). Possible Powertrain / Transmission . - YES available for inspection. - My Safety @RISK: mine and my child (passenger) - Problem Confirmed : YES at local mechanic shop and FORD dealer service shop. - Has the vehicle been inspected : YES - Any Warning Lights or Messages prior to Failure: Check Engine (appeared at time of incident) and “Engine Fault: Serv... Read more
Incident date: Jun 23, 2026
My check engine light came on, and my car was also feeling "sluggish" and slow to accelerate. I scheduled a service appointment at my local dealer 4 days later. At the appointment, the technician stated everything checked out okay and the check engine light was likely an "anomaly" or "outlier" but otherwise nothing to be concerned about since everything checked out "okay" and no problems were iden... Read more
Incident date: Jun 2, 2026
Vehicle stalled and shut off while driving in moving traffic on multiple occasions, resulting in sudden loss of power steering and brake assist — a significant safety hazard. Battery failed at 32,860 miles (September 2025) with all low voltage codes. Battery replaced by dealer. Vehicle continued to exhibit stalling, no-start, and Battery Saver Active warnings. Dealer has been unable to resolve t... Read more
Incident date: Jun 2, 2026
The transmission is in the whining stage of transmission failure. It has been confirmed by Cumberland Toyota in Cookeville, TN. There were no warning lamps, etc. however Toyota did post a Technical Service Bulletin (TSB) on February 09, 2021 that my vehicle would have transmission issues. My warranty expired the last of April 2026 and I am over the mileage warranty by 800 miles. I recognized th... Read more
Incident date: Jun 2, 2026
The contact owns a 2019 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the vehicle failed to properly shift into gear. The vehicle was driven to the local mechanic who determined that coolant had leaked into the engine cylinders. The vehicle was later driven to the local dealer who confirmed the coolant leak into the cylinders and ... Read more
Incident date: Jun 24, 2026
The contact owns a 2019 Honda CR-V. The contact stated that while attempting to make a left or right turn, the steering wheel became difficult to maneuver. Neither the dealer nor an independent was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 24V744000 (STEERING). The ... Read more
Incident date: Jan 1, 2026
The contact owns a 2024 Forest River Flagstaff RV. The contact stated that the RV was parked in an open space in an RV resort park, and after making dinner, the contact seemed to have passed out afterwards. The contact later woke up to neighbors banging on the doors because the carbon monoxide alarm was engaged. The contact was able to open the door, but with great difficulty. The RV resort owner ... Read more
1 injured
Incident date: Jan 15, 2026
We have a 2021 Chevy. Tahoe, and we just had an inspection done because a light kept coming on saying that our engine might fail. The shop initially said it needed cam shaft replacement, but now are saying the entire engine needs to be replaced. The care has ~ 67,000 miles on it and is 5 years old.
Incident date: May 7, 2026
There’s more Thant went wrong but won’t let me add them. My front camera seems to be the issue but many are having the same exact issue. I just bought it not too long ago. Worked fine until this recall came out.
Incident date: May 7, 2026
There’s more Thant went wrong but won’t let me add them. My front camera seems to be the issue but many are having the same exact issue. I just bought it not too long ago. Worked fine until this recall came out.
Incident date: Apr 6, 2026
Dear NHTSA, I am contacting you regarding an active service campaign for my vehicle involving the crankshaft position sensor and tone ring. I would like to arrange for this campaign to be completed as soon as possible. I was told by one dealership that my vin doesn't fall under this campaign. The Campaign is noted for the years of vehicle and my Truck stopped mid-drive in traffic abruptly. I fe... Read more
Incident date: May 28, 2026
Dear NHTSA, I am contacting you regarding an active service campaign for my vehicle involving the crankshaft position sensor and tone ring. I would like to arrange for this campaign to be completed as soon as possible. I was told by one dealership that my vin doesn't fall under this campaign. The Campaign is noted for the years of vehicle and my Truck stopped mid-drive in traffic abruptly. I fe... Read more
Incident date: May 28, 2026
I am reporting a severe safety hazard regarding an immediate, drastic increase in fuel consumption and erratic fuel range calculations following a manufacturer recall repair. My 2025 Ford Explorer ST-Line was operating perfectly until a Ford Mobile Service technician performed safety recall 26S21 (IPMA Reset). According to official Ford manufacturer specifications, this SUV has an expected drivi... Read more
Incident date: May 28, 2026
I am reporting a severe safety hazard regarding an immediate, drastic increase in fuel consumption and erratic fuel range calculations following a manufacturer recall repair. My 2025 Ford Explorer ST-Line was operating perfectly until a Ford Mobile Service technician performed safety recall 26S21 (IPMA Reset). According to official Ford manufacturer specifications, this SUV has an expected drivi... Read more
Incident date: Jun 23, 2026
Van has repeatedly stalled during the idle stop restart process when stopped at a stoplight. The van will stall and the dashboard lights up with many symbols. To briefly include, a red exclamation, check engine and battery symbol among others. The car has to be completely shut down and restarted to turn over and function. Obviously an unexpected stalled vehicle in traffic is a significant and pot... Read more
Incident date: Jan 1, 2020
The center console metal trim has peeled and left a razer sharp edge. I cut my finger really bad. Had to keep it bandaged over a week. I cannot seem to remove the sharp edges. I had to put a piece of duck tape over it to prevent getting cut again. It looks terrible. I have been driving around with the duck tape over the center console for 9 months. Please let me know when there is a repair availab... Read more
1 injured
Incident date: Jan 1, 2020
After driving for approximately 30-minutes in a heavy rain i pulled over and the automatic engine shutoff feature activated while i was waiting to go inside for an appointment. When attempting to restart the car, the engine would start but then shut off showing a "low power steering" warning message on my dash. The problem persisted for approximately 15-20 minutes. Eventually after about 10 attemp... Read more
Incident date: Jan 16, 2026
6-12-26 while driving down the highway the engine suddenly started running rough. Multiple warning lights came on and sounded like a muffled backfire. The truck has confirmed lifter failure as well as camshaft damage enough to where they're replacing an engine I still have no ETA on getting my truck back the truck only has about 72 or 73,000 miles.
Incident date: Sep 19, 2022
The rear occupant seat sensor after an update even if there is nothing on the back or on the seat it continues to activate the horn and advising we received a rear occupant alarm. I even deactivate the option and still goes off constantly. I have to leave the car unlocked to avoid the alarm going off.
Incident date: May 18, 2026
The contact owns a 2020 Ford F-350. The contact stated that while driving 30 MPH and driving around a curve, the steering wheel was turned; however, the vehicle failed to respond and crashed into a guardrail. The contact associated the failure with NHTSA Campaign Number: 25V626000 (Steering). There was extreme damage to the underbody of the vehicle, and several parts were separated from the vehicl... Read more
Crash
1 injured
Incident date: Jun 4, 2026
Service airbag system light is on
Incident date: Jun 1, 2026
The issues I am having are exactly the ones that were subject to an earlier recall. NHTSA: 24V344 and Volkswagen 919A. From the text of that recall: "Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer inforation or loss of rearview camera image. As such, these ... Read more
Incident date: Jun 1, 2026
The issues I am having are exactly the ones that were subject to an earlier recall. NHTSA: 24V344 and Volkswagen 919A. From the text of that recall: "Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer inforation or loss of rearview camera image. As such, these ... Read more
Incident date: Jun 23, 2026
My travel assist warning light and warning bell randomly goes on. Sometimes it does it a couple times, most times it continues nonstop. I have warranty left and the dealer has charged me twice to diagnose it only to say there's nothing wrong. They claim unless it is doing it when i come in, there is nothing they can do. I find it hard to belive that this doesn't log in the computer. This becomes t... Read more
Incident date: Jun 1, 2026
The contact owns a 2019 Jeep Grand Cherokee. The contact stated after the dealer had performed the recall repair under NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); the brakes started making an abnormal squealing sound while driving the same day, and it felt like a part underneath the vehicle was separating. There was no warning light illuminated. The dealer and the manufacturer we... Read more
Incident date: Jun 24, 2026
Component Involved: Engine Lubrication / Cylinder Head / Variable Valve Timing (VVT) Spool Valve (Solenoid Assembly) and Electrical Charging System (Alternator). Vehicle Affected Example: Honda vehicles equipped with the 3.5L V6 (J35 Engine Series) with Variable Cylinder Management (VCM), including the Honda Pilot. Description of the Safety Defect & Failure Mechanism: The rear (bank 1) variable va... Read more
Incident date: Jun 24, 2026
Component Involved: Engine Lubrication / Cylinder Head / Variable Valve Timing (VVT) Spool Valve (Solenoid Assembly) and Electrical Charging System (Alternator). Vehicle Affected Example: Honda vehicles equipped with the 3.5L V6 (J35 Engine Series) with Variable Cylinder Management (VCM), including the Honda Pilot. Description of the Safety Defect & Failure Mechanism: The rear (bank 1) variable va... Read more
Incident date: Jun 24, 2026
The contact owns a 2018 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part was not yet available. A second dealer, Kerb... Read more
Incident date: May 1, 2026
I am the owner of a 2014 Ford Explorer. There is an open recall on the vehicle; Recall number: 24S02. The plastic retention clips holding the exterior A-pillar moldings may not be properly engaged, which can allow the pieces to loosen and fly off at highway speeds. During the period following receipt of the recall notices I have made attempts to have the recall resolved. I made the attempts du... Read more
Incident date: May 1, 2026
My 2020 Nissan versa kept hesitating when being put in reverse the engine light kept coming on every few months I kept being told it was other issues until the transmission went out. I got it checked on multiple occasions because of the way it was hesitating and seemed like it was heating up.
Incident date: Jun 20, 2026
Our 2016 Acura MDX SH-AWD has the exact same engine problem/damage caused by the Connecting Rod Bearing recall. Our vehicle displayed the exact symptoms described by countless other MDX owners including owners who have vehicles both on & not included on the current recall list.
Incident date: Jun 22, 2026
Vehicle was operating under Tesla Full Self-Driving (Supervised) on [XXX], on [XXX]. While FSD was engaged, the vehicle struck a large object/debris that was present in the travel lane. The system did not appear to detect or avoid the obstacle. The impact caused severe damage to two wheels and two tires, and the vehicle required towing. Tesla Service later confirmed that the damage was caused by... Read more
Incident date: Jun 22, 2026
Vehicle was operating under Tesla Full Self-Driving (Supervised) on [XXX], on [XXX]. While FSD was engaged, the vehicle struck a large object/debris that was present in the travel lane. The system did not appear to detect or avoid the obstacle. The impact caused severe damage to two wheels and two tires, and the vehicle required towing. Tesla Service later confirmed that the damage was caused by... Read more
Incident date: Jun 22, 2026
The engine stalled when I was exiting the freeway due to the charging system failure. This is the second time the charging system failed. The first failure has been documented on NHTSA complaint number 11746092. I paid the Harley Davidson SLC dealership in April 2024 to have the charging system repaired and replaced. Harley Davidson had released a service bulletin acknowledging charging system def... Read more
Incident date: Dec 17, 2025
Rear Door / lift gate will not go all the way up or stay up without manual assistance, causing 2 head injuries and 2 arm injuries on recent occasions. We have confirmed with the dealer & one Nissan Certified Mechanic that this is a common problem. The dealer & 2 mechanics have said they do not know how to fix this without replacing the entire lifting assembly. We did not ask for estimates. We shou... Read more
Incident date: Dec 17, 2025
the vehicle was driven for approximately 30 minutes, operating with zero dashboard warnings or performance indicators. The vehicle was then parked on my property and turned off completely. Approximately two hours and thirty minutes later, the vehicle spontaneously ignited while stationary and unoccupied. The local fire department responded and successfully extinguished the blaze. Both physical obs... Read more
Fire
Incident date: Jun 20, 2026
In January I experienced a “backlite leak” that allowed water to enter the cab of my vehicle. As a direct result of this water intrusion, my RFH (Radio Frequency Hub) module failed due to electrical shorting caused by moisture exposure. This failure was sudden and completely outside of my control and was not the result of misuse, neglect, or normal wear and tear. Not to mention the risk it put... Read more
Incident date: Jun 20, 2026
I recently had my front subframe replaced as part of your recall, however, the rear subframe and all components attached are suffering from the exact same rust and potential component failure as the front. I was replacing my brakes today and noticed that the entire structure is on the verge of complete failure. The right rear suspension already makes unusual noises when going over even small bumps... Read more
Incident date: Jun 20, 2026
We have a video of the incident from our ring camera: [XXX] My daughter pulled our 2022 Bronco Sport out of our driveway onto [XXX] and then made a right turn onto [XXX] After completing the turn, my daughter said the car pulled to the right like the lane assist kicked in and locked and would not allow her to turn the wheel. My daughter does not remember if any warning lights or messages lit up... Read more
Crash
1 injured
Incident date: Jun 23, 2026
Collision Mitigation, Automatic Cruise Control, and Lane Keep Assist features disabled. Safety equipment failure.
Incident date: May 5, 2026
Yas
Incident date: Jun 11, 2026
I am reporting a serious safety concern involving a 2018 Volvo XC90 T8 PHEV. On [XXX], at approximately [XXX] CT, the vehicle experienced a sudden multi-system safety and actual brake failure while in a parking-lot/low-speed setting near [XXX} in Austin, Texas. The vehicle displayed multiple urgent warning messages and indicators, including power steering failure / stop safely, brake/ABS warning, ... Read more
Crash
Incident date: Jun 11, 2026
I am reporting a serious safety concern involving a 2018 Volvo XC90 T8 PHEV. On [XXX], at approximately [XXX] CT, the vehicle experienced a sudden multi-system safety and actual brake failure while in a parking-lot/low-speed setting near [XXX} in Austin, Texas. The vehicle displayed multiple urgent warning messages and indicators, including power steering failure / stop safely, brake/ABS warning, ... Read more
Crash