Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Jun 12, 2026
Infotainment system glitch Screen blacks out Auto start/stop doesn’t work Key fobs glitch Vehicle jerks (I’m guessing it’s sensing something that isn’t there, but no one seems to know) Doors unlock themselves Alerts “key fob not detected” while driving and while parked
Incident date: Jun 12, 2026
Infotainment system glitch Screen blacks out Auto start/stop doesn’t work Key fobs glitch Vehicle jerks (I’m guessing it’s sensing something that isn’t there, but no one seems to know) Doors unlock themselves Alerts “key fob not detected” while driving and while parked
Incident date: Jun 22, 2026
There are vertical splits from the sidewall seam to the tread line. Oil spurted out when I checked the tire pressure. Bubba is the person who put on the tires. +1 (386) 868-9696
Incident date: Jun 22, 2026
There are vertical splits from the sidewall seam to the tread line. Oil spurted out when I checked the tire pressure. Bubba is the person who put on the tires. +1 (386) 868-9696
Incident date: Jul 3, 2026
The 2026 vw Tiguan infotainment system blacks out due to thermal failure at ambient temps as low as 100 deg f this creates a total loss of driver controls including windshield defrost and demise systems posing an immediate visibility hazard vw refused to repair becuase defective hardware does not store a diagnostic trouble code on reboot. Prevents any driver action to clear fogged windshield. Or o... Read more
Incident date: Jul 2, 2026
The 2026 vw Tiguan infotainment system blacks out due to thermal failure at ambient temps as low as 100 deg f this creates a total loss of driver controls including windshield defrost and demise systems posing an immediate visibility hazard vw refused to repair becuase defective hardware does not store a diagnostic trouble code on reboot. Prevents any driver action to clear fogged windshield. Or o... Read more
Incident date: Jul 1, 2026
I wan involved in a high speed crash and my air bags did not deploy. I was hurt hitting my head on the steering wheel.
Crash
1 injured
Incident date: Jul 1, 2026
Ignition key is stuck in the vehicle with the ignition on will not come out
Incident date: Jul 1, 2026
The vehicle has stalled in traffic multiple times, it sends emergency messages while operating that the vehicle must pull off of the road or shut down, it is constantly displaying "service stop/ start system" messages and service lights, it sometimes doesn't start after having gotten to a location but will start up without having the vehicle jump started later, it drains the batteries quickly, as ... Read more
Incident date: Jun 27, 2026
Pulling into traffic the truck suddenly shifts from fifth gear to second causing the vehicle to suddenly slow which makes getting slammed in the rear by another vehicle highly likely. At high speeds on the highway it becomes dangerous to change lanes and expect the truck to maintain speed. This problem is occurring frequently now so an accident is likely to occur. I want a loaner until Ford fins a... Read more
Incident date: May 1, 2026
I have mcas/ CIRS this new car triggered chest pain, muscle weakness, swelling, etc FTS REPORT CONFIRMED high off gassing. I'm in 3 mast cell stabalizers a day. I'm w out a car i put down 3500 a month ago. They left me, knowing all this. I'm 9 miles from a bus stop, from shopping, can't make money w out a car. 40 min from drs. I Already have lung nodules. Single mom, just want a safe re... Read more
Incident date: Jun 29, 2026
The “service four-wheel drive” warning light started coming on. I took it in to an independent, very reputable mechanic and he did a diagnostic on it. The diagnosis that came up says “Has C14A7-97 indicates issue with transfer case. Transfer case would have to be removed and inspected.” The mechanic told me that Jeeps are being recalled because of this and that I should take it into a Je... Read more
Incident date: Jul 2, 2026
Power steering is giving difficulty while driving on the highway, stiffens up and hardens and makes it difficult to steer to the left or the right. Took it to the dealer, they confirmed needed a new steering rack, checked online quite some people with the same issue especially with their cars coming from the same year. No warning lamps doesn’t show up on the screen, took to Tesla dealership and ... Read more
Incident date: Jul 2, 2026
We are asking for your assistance and getting our reimbursement back from Acura/Honda automotive for a safety recall for our rear tail light which had moisture which was an NHTSA safety recall We purchased and had replaced the rear tail plate that had been recalled prior to the recall coming out. We have given them all this information and they still have not provided us with a refund for the saf... Read more
Incident date: Jul 2, 2026
Air bag lights is on all the time, tried to re-attached the connection under passenger seat still same issue
Incident date: Jul 2, 2026
There was a recall done on the clutch system back in 2023 and now the same problem has occurred, and I have to replace my entire clutch system.
Incident date: Apr 14, 2026
Brake booster failure in less than two years of ownership. It seems to be an issue with A LOT of these models. Very unsafe to have any brake failure
Incident date: Apr 20, 2026
Fuel Leak it smells and leaks it seems to be coming from the gas tank and sometimes I get random electric failure when I'm driving I lose power steering and My brakes get stiff and hard to push down and my dash will go Off and then go crazy and show that i have no gas
Incident date: Sep 3, 2025
Vehicle listed caught on fire while driving on interstate with unknown cause. No previous warnings. Was a risk to safety of driver/and or passengers.
Fire
Incident date: Sep 3, 2025
Vehicle listed caught on fire while driving on interstate with unknown cause. No previous warnings. Was a risk to safety of driver/and or passengers.
Fire
Incident date: Sep 3, 2025
Vehicle listed caught on fire while driving on interstate with unknown cause. No previous warnings. Was a risk to safety of driver/and or passengers.
Fire
Incident date: Jun 29, 2026
Jeep Cherokee 2021 with less than 44,000 miles. pTU accentuates went out. VIN not in recall despite the make, model, and problem being recalled on 60,000 other jeeps already. If not fixed the car can freeze and possibly roll over or roll away when in park. I feel jeep should pay for this as part of their recall.
Incident date: Jun 23, 2026
On passenger side, 4 of 5 wheel hub bolts (lug bolts) broke off during driving. The lug nuts did not come loose. The bolts actually broke off with lug nuts attached. This caused the wheel to separate from the car while driving. This caused an accident and $5,500 damage to the car. There were no warnings from the in-car information center.
Crash
Incident date: Jun 23, 2026
I bought the vehicle with about 12k a few months go. While making a shap left turn I noticed some clicking. This happen seminary regularly. After doing some research I found out this was a common issue. Since, it didn't happen that often I ignored it. On Tuesday 6/30/2026 I took the vehicle in for a tire rotation and system update. The vehicle now has approximately twelve thousand miles. After the... Read more
Incident date: Jun 23, 2026
Vehicle is a 2019 Honda CR-V (1.5L Turbo) experiencing an active internal mechanical failure—suspected collapsing/sticking piston rings bypassing the combustion chamber, resulting in severe, unmeasured oil consumption. The dealership (Wesley Chapel Honda) filled the engine with new oil and refuses to perform an internal diagnostic teardown or provide a safe alternative vehicle. Instead, they ar... Read more
Incident date: May 28, 2026
2019 Honda pilot with under 60k miles, no obvious symptoms but Codes P219B and P0430 coming up, multiple sites reporting common recall for fuel injector issue with these codes. Called dealer and reporting that VIN not covered even though codes/symptoms the same as other vehicles covered under recall. Estimated cost over $1000 to replace fuel injectors
Incident date: Jul 1, 2026
While towing a 5000lb camper to go camping, the vehicle spontaneously started fire. When I exited the vehicle I noticed smoke and flames coming from underneath the cab. I opened the hood and it appeared that the fire was coming from the transmission area. Attempts we're made to extinguish the fire while awaiting the arrival of the fire dept. Attempts by myself, and others were unsuccessful cau... Read more
Fire
Incident date: Jul 1, 2026
While towing a 5000lb camper to go camping, the vehicle spontaneously started fire. When I exited the vehicle I noticed smoke and flames coming from underneath the cab. I opened the hood and it appeared that the fire was coming from the transmission area. Attempts we're made to extinguish the fire while awaiting the arrival of the fire dept. Attempts by myself, and others were unsuccessful cau... Read more
Fire
Incident date: Jul 1, 2026
While towing a 5000lb camper to go camping, the vehicle spontaneously started fire. When I exited the vehicle I noticed smoke and flames coming from underneath the cab. I opened the hood and it appeared that the fire was coming from the transmission area. Attempts we're made to extinguish the fire while awaiting the arrival of the fire dept. Attempts by myself, and others were unsuccessful cau... Read more
Fire
Incident date: Jul 1, 2026
The traction control, abs, and emergency brake light came on. We checked and the code produced was C1391. There’s a humming noise every 10 or so seconds when idle. The humming noise is also present when braking. We did some research and this appears to be an issue with Toyota Prius. We called the dealership and were informed that this was not a known issue. Thank you.
Incident date: Jun 25, 2026
While driving my truck returning from a camping trip I received the following warnings in the dash: Service ESC, Service traction control, forward collision system unavailable. Check engine light was flashing. I made the assumption that the Check engine light was due to the warnings listed above. I continued to drive the vehicle until I began to feel a very noticeable shudder at idle, at low sp... Read more
Incident date: Jan 1, 2021
On my 2017 Audi Q7 with 93169 miles, I am getting the error message along with a warning lamp that states: "Front right side marker light defective." The light actually works however I am getting this message. If the light were to actually go out it would affect the safety of my vehicle. I hear this is a common issue with the 2017 Audi Q7s and is very costly to fix at the dealer because the en... Read more
Incident date: Jan 1, 2021
Hesitants and Shudders when shifting into 2nd gear.
Incident date: Mar 2, 2026
Tahoe failed mid driving in a public roadway, computer system said press to restart and car made a whirling noise. I was unable to restart or put into neutral to move. This was a safety concern due to it happening mid driving, and I had my two young children with me.
Incident date: Jul 2, 2026
I own a 2022 Honda Passport . The vehicle auto idle-stop system has failed to restart at a traffic light. The vehicle shuts down and eventually restarts after several manual attempts and was able to be driven again. Typically, the vehicle stops in the middle of the road at the stop light and the engine shuts down. After a while, I was able to restart and drive without issues. In the meantime I am ... Read more
Incident date: Jul 2, 2026
Vehicle: 2024 Jeep Wrangler 4xe (VIN: [XXX]) Complaint Description: My vehicle is currently under active NHTSA Recalls 25V-766 and 26V-363. Following the 25V-766 software flash designed to detect internal engine bearing failure, the vehicle has experienced a sudden, unrecoverable loss of propulsion (Limp Mode) on the highway at 60 mph on three to four separate occasions. This has nearly resulted ... Read more
Incident date: Jul 2, 2026
Vehicle: 2024 Jeep Wrangler 4xe (VIN: [XXX]) Complaint Description: My vehicle is currently under active NHTSA Recalls 25V-766 and 26V-363. Following the 25V-766 software flash designed to detect internal engine bearing failure, the vehicle has experienced a sudden, unrecoverable loss of propulsion (Limp Mode) on the highway at 60 mph on three to four separate occasions. This has nearly resulted ... Read more
Incident date: May 17, 2026
I am reporting two separate safety-related failures on this low-mileage vehicle. The first occurred at 2,431 miles while driving on the highway. The vehicle suddenly lost propulsion and coasted with no throttle response, and multiple warning lights and messages appeared simultaneously, including braking, electronic parking brake, and driver-assistance warnings. A sudden, unexpected loss of power a... Read more
Incident date: Jun 19, 2026
I am filing this complaint because my 2019 Honda Pilot has developed a serious safety-related defect. When I started the vehicle, multiple warning lights remain on, including the LKAS, ACC, CMBS, and Brake System warnings. I haven't had it inspected by the dealer yet, as the closest dealer is 25 miles away down a curvy mountain road. I expect that it will be determined that the front-facing camera... Read more
Incident date: May 21, 2026
While driving vehicle on state highway exit at approximately 55 mph a knocking noise started coming from engine then engine just died and would not restart. Engine was replaced under recall.
Incident date: Jun 30, 2026
Car has been having problems immediately with the turbocharger which then seemed fine once taken in. Only to turn around and have the transmission go out. Once again, it was taken in and was reported that there is no transmission dipstick. It is going into limp mode due to slippage detected from the B clutch pack. There is a low chance that flushing out the fluid could buy the transmission some mo... Read more
Incident date: Jun 30, 2026
Car has been having problems immediately with the turbocharger which then seemed fine once taken in. Only to turn around and have the transmission go out. Once again, it was taken in and was reported that there is no transmission dipstick. It is going into limp mode due to slippage detected from the B clutch pack. There is a low chance that flushing out the fluid could buy the transmission some mo... Read more
Incident date: Jun 30, 2026
The passenger-side second-row bench seat (60 percent section of the 60/40 split) has a defective seat track/latch assembly that fails in both directions: it seizes completely when it should slide, and it failed to stay latched while the vehicle was in motion. The seat saw almost no use for the first 34 months of ownership (third row kept folded). Within two weeks of its first regular use (XXX, ap... Read more
Incident date: Jul 1, 2026
XXX at 300 miles on the bike, it broke down FSS failure/ engine overheating warning system came on the screen. Island Powersports repaired it and said it didn’t have enough coolant. At 568 miles or so on the bike, while traveling on sunrise hwy at 60 miles an hour, the bike began shaking, same warning light FSS failure, check engine light on. The bike lost power and I had to get from the middle... Read more
HONDA
CIVIC HATCHBACK
(2025) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jul 2, 2026
Incident date: Mar 16, 2026
Between the hours of 11:00 a.m. and 1:00 p.m. while heading west with cruise control on and I passed a truck that was fully in the left turn lane my vehicle has done a collision avoidance complete stop three time in the same day. I wasn’t tailgating and I was doing the speed limit of 55 mph. The road was very straight. It did this twice before about a year ago. I reported it to the dealer and th... Read more
Incident date: Jun 30, 2026
I am submitting this complaint regarding the 10-speed automatic transmission in my 2020 Ford F-150 because I believe it presents a potential safety hazard. The transmission has exhibited harsh and unpredictable shifting, including hard upshifts, hard downshifts, delayed engagement when shifting into Drive or Reverse, and sudden jerking during acceleration and deceleration. The vehicle has also ex... Read more
Incident date: Jul 1, 2026
Crown Honda diagnosed my used 2018 CR-V I purchased on 07/05/2021, with a defective gearbox, on a vehicle with only 34,400 miles. A failing steering rack is not a standard wear and tear component like tires. It is a critical vehicle safety component. The steering gearbox should last the lifetime of the vehicle. Premature mechanical binding constitutes an unreasonable safety risk. Honda explicitly ... Read more
Incident date: Jul 1, 2026
Transmission is making a grinding noise in gear from 5 to 6 and sometimes from 3 to 4
Incident date: Jun 21, 2026
The contact owns a 2021 Lincoln Navigator. The contact received notification of NTHSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. T... Read more
Incident date: Jul 1, 2026
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ... Read more