Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Jul 8, 2026
On XXX, after leaving an appointment at an office building, I returned to my vehicle and noticed that the driver’s seat recline function was not working properly. The seat was already pushed forward to its highest position and would not recline further. I was still able to enter and operate the vehicle somewhat but remained parked. I reviewed Hyundai resources to see whether there was an update... Read more
Crash
1 injured
Incident date: Jul 8, 2026
Door latch mechanism failed. The door doesnt stay closed, it will fly open if youre not holding onto it. Causes the dash to light up with door ajar and the locks trigger everytime it registers its open and you're moving.
Incident date: Jul 7, 2026
Electronic rear view mirror flickers and goes blank. Cannot see traffic behind me. Talked with other owners who have confirmed similar issues. No warning prior to failure.
Incident date: Jul 8, 2026
The transmission has failed twice while the vehicle was in motion, causing loss of gear control and, on one occasion, loss of parking brake function. Incident 1 — March 24, 2026: While driving on the highway, the transmission failed and the vehicle entered a "safety mode." The vehicle was in dealer service for 8 days at Findlay Land Rover. Incident 2 — July 4, 2026, approximately 9:55 AM, at 6... Read more
Incident date: Jul 8, 2026
The transmission has failed twice while the vehicle was in motion, causing loss of gear control and, on one occasion, loss of parking brake function. Incident 1 — March 24, 2026: While driving on the highway, the transmission failed and the vehicle entered a "safety mode." The vehicle was in dealer service for 8 days at Findlay Land Rover. Incident 2 — July 4, 2026, approximately 9:55 AM, at 6... Read more
Incident date: Jul 8, 2026
The engine on a 2022 Hyundai Sonata developed rod knock at approximately 99,460 miles. The vehicle had been serviced exclusively at an authorized Hyundai dealership for its entire life with 12 documented service visits. What failed: The engine lubrication system. Two prior events at the dealership are documented in the service records: (1) approximately 20,000 miles before the rod knock, a dealer... Read more
Incident date: Jul 7, 2026
My 2022 Volkswagen Jetta (purchased new) has a recurring Travel Assist/Adaptive Cruise Control safety malfunction that has existed since before approximately 24,000 miles. While driving with Adaptive Cruise Control or Travel Assist engaged, the vehicle repeatedly warns me to "Take Control of the Vehicle" or indicates my hands are not on the steering wheel even though both hands are firmly on the w... Read more
Incident date: May 1, 2026
I bought my 2021 jeep in 2023 at Matthew's in Pa and from day 1 my antifreeze has been leaking, I Bought the extended Warranty and they told me I didnt buy it and wouldn't fix nothing, so I took it back down there and other guy told me yes I had a Warranty but it's outdated and nothing they can do, which isn't fair on me! Now my heater core is bad which from get go that was the problem but they co... Read more
Incident date: Jul 6, 2026
Transmission was replaced at 62,000 miles, along with the passenger headlight. Transmission had the dreaded "whine" at 60k miles. Headlight led lights were dead at 61K miles. All service work was completed at the local Toyota dealership.
Incident date: Jul 6, 2026
The rear lift gate closes unexpectedly when standing behind the vehicle and loading or unloading the cargo area. The keyless soft close activates even though there is no foot movement, or when there is minimal movement. This happens without warning. On several occasions this has happened to me, and also to my wife. It has caused minor bruises, but more importantly we are both older and it has been... Read more
Incident date: Jul 6, 2026
The contact owns a 2016 Chrysler 200. The contact stated that whenever the front passenger's seat was occupied, the "Service Airbag" warning light illuminated. The contact stated that the failure occurred when the occupants placed their feet near the front passenger footwell area, where the airbag module and wiring harness were located. The contact routinely disconnected and reconnected the airbag... Read more
Incident date: Apr 21, 2026
The steering has become "sticky", the service shop says the steering gear box is bad and must be replaced. There were no warnings. It just suddenly seemed like when I tried to turn left the car steering was fighting me and trying to jerk back to straight. It was intermittent at first, then became regular with turning left, and recently began doing it when turning right --even slight turns. W... Read more
Incident date: May 13, 2026
The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed an upside-down and unclear image, causing the vehicle to bump into another vehicle on one occasion. No injuries or damages were repor... Read more
Crash
Incident date: Jul 8, 2026
While driving check engine suddenly illuminated following by a "warning reduced engine power" message. Car began driving sluggish and driving over 35mph caused serious trembling. After multiple diagnosis with several engine codes pointing to issues with ECM, and mass air flow sensor, and the wiring affliated . I took the vehicle to the GMC dealership to get vehicle serviced and was told the wiri... Read more
Incident date: Jun 26, 2026
While towing any trailer with electric brakes it appears the integrated trailer brake controller is briefly applying trailer brakes unexpectedly. Very brief but very hard, resulting in an extreme rearward pull on the truck. It happens at exactly 60 minute intervals, at any speed, uphill, downhill and level flat road. I've had the trailer 7 way plug and wire inspected, no problem found. Next step ... Read more
Incident date: Jun 26, 2026
While towing any trailer with electric brakes it appears the integrated trailer brake controller is briefly applying trailer brakes unexpectedly. Very brief but very hard, resulting in an extreme rearward pull on the truck. It happens at exactly 60 minute intervals, at any speed, uphill, downhill and level flat road. I've had the trailer 7 way plug and wire inspected, no problem found. Next step ... Read more
Incident date: Jun 26, 2026
Odometer Fraud. The contact purchased a 2012 Chevrolet Silverado 2500. It was discovered that there was a mileage discrepancy upon obtaining a Vinlo vehicle report. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 93,000; however, the Vinlo report listed the mileage at 456,903 in 2023. The contact called the Missouri DMV, but no assistance was provided.
Incident date: Oct 1, 2024
The contact owns a 2018 Ram 2500. The contact received notification for NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to complete the recall repair was unavailable. The contact stated that while driving and applying the brakes, the brakes would stutter before coming to a complete stop. No warning lights illuminated. The local dealer was contacted and confirmed tha... Read more
Incident date: Jun 30, 2026
The entire ADAS system fails when the temperature is over 100°. It has applied the emergency braking system with no cars in front of me. All the warning lights go off and the entire system just fails. Also, my windshield just (2 days ago) randomly cracked while sitting in my carport. The crack begins at the top front windshield seal on goes down right alongside the ADAS camera housing and then go... Read more
Incident date: Jun 30, 2026
The entire ADAS system fails when the temperature is over 100°. It has applied the emergency braking system with no cars in front of me. All the warning lights go off and the entire system just fails. Also, my windshield just (2 days ago) randomly cracked while sitting in my carport. The crack begins at the top front windshield seal on goes down right alongside the ADAS camera housing and then go... Read more
Incident date: Jun 30, 2026
The entire ADAS system fails when the temperature is over 100°. It has applied the emergency braking system with no cars in front of me. All the warning lights go off and the entire system just fails. Also, my windshield just (2 days ago) randomly cracked while sitting in my carport. The crack begins at the top front windshield seal on goes down right alongside the ADAS camera housing and then go... Read more
Incident date: Jun 19, 2026
I am reporting a serious safety failure in my 2025 Jeep Grand Cherokee L (1,483 miles). On XXX, the vehicle was parked with my wife and young children inside. Upon starting it, the vehicle would not shift into gear, the steering wheel locked, and the front windows stopped working. The lane departure symbol lit up during the failure, and the vehicle would not shut off through normal controls. After... Read more
Incident date: May 13, 2022
I am filing this complaint because my vehicle is exhibiting the exact failure mode detailed in Ford Recall 26S48 (NHTSA Campaign 26V402000), but my VIN is currently excluded from the recall population." A loud, heavy metal-on-metal "CLUNK" or "THUNK" right under the center console or floorboards the exact second I change gears. It feels like the transmission is violently dropping or snapping into ... Read more
Incident date: May 13, 2022
The rear hatch has shifted out of alignment, and has started to fall 5-10 inch's when opened intermittently. TESLA service can't fix the issue and pushing me to a body shop. There have been no accident or issues that would cause a body panel to shift over a quarter of an inch.
1 injured
Incident date: May 13, 2022
Since purchasing this new 2025 Volkswagen Tiguan, I have experienced repeated electrical and drivability defects despite multiple repair attempts by an authorized Volkswagen dealership. The vehicle has been out of service approximately 70+ days, including a transmission replacement, a loose ball joint and suspension repairs. Defects include repeated check engine lights, remote start failures, fals... Read more
Incident date: May 17, 2026
everytime upon start up i get a message saying supplement restraint system error see dealer, should not be having this issue
Incident date: May 17, 2026
everytime upon start up i get a message saying supplement restraint system error see dealer, should not be having this issue
Incident date: Jun 1, 2026
I was traveling southbound on I-25 when the flatbed truck in front of me came to a sudden stop. I was unable to stop in time to avoid rear-ending the truck. The airbags did not deploy upon impact.
Crash
1 injured
Incident date: Jun 1, 2026
The contact owns a 2025 Can-Am Maverick X3. The contact stated that while driving at 35 MPH and attempting to make a left turn, the motorcycle lost complete power. An unknown red warning light illuminated on the instrument panel. The contact restarted and coasted the motorcycle to the side of the road. Upon returning to the residence, the motorcycle was turned off and failed to restart. An indepen... Read more
Incident date: Jun 1, 2026
The contact owns a 2025 Can-Am Maverick X3. The contact stated that while driving at 35 MPH and attempting to make a left turn, the motorcycle lost complete power. An unknown red warning light illuminated on the instrument panel. The contact restarted and coasted the motorcycle to the side of the road. Upon returning to the residence, the motorcycle was turned off and failed to restart. An indepen... Read more
Incident date: May 15, 2026
The CVT failed at 62 miles per hour on a busy interstate, XXX. This caused the drivetrain to lock. The car has been repaired and traded locally in [XXX]. The car was very difficult to steer with locked wheels in traffic. This was a rapid evasive manuver on a busy interstate. An undrivable vehicle on an interstate is life threatening to many. Flat bed driver told me I was lucky to steer off of lan... Read more
Incident date: Jul 2, 2026
NHTSA 22V-024, R21B90 Original case #11722884 Dealership, Stelly Nissan of Yorktown Heights, lied about the recall eligibility of my vehicle on March 5th, 2026. When I researched my own service records, 2014 Nissan Rogue VIN is actively included in Recall 22V-024 for the electrical connector fluid-wicking defect. The franchise dealership misinformed me regarding my vehicle's eligibility and fail... Read more
Incident date: Jun 26, 2026
The contact owns a 2017 Ford Explorer. The contact received a notification for NHTSA Campaign Number: 25V347000 (Structure); however, the part to complete the recall repair was unavailable. Additionally, while driving at approximately 70 MPH, the passenger-side B-pillar trim detached and blew onto the roadway. The contact stated that the driver had noticed that the passenger-side B-pillar trim was... Read more
Incident date: Jun 26, 2026
As I was driving the automatic emergency brakes went off and stopped me so hard and fast that I feel like I got whiplash. The seatbelt yanked me backwards, smacking my head against the headrest, I have an instant headache from it and my neck and shoulder still hurt 20 minutes later. It scared me and my child half to death, my heart was pounding and I could have been rear ended. I was driving abou... Read more
1 injured
Incident date: Jul 5, 2026
You have this Three separate events 05/15 05/18-20? 06/10/2026
Incident date: Jul 5, 2026
You have this Three separate events 05/15 05/18-20? 06/10/2026
Incident date: Jun 1, 2026
Parking Assistance malfunction as well as an SRS airbag malfunction. I am submitting this complaint to report a potential safety concern involving a new 2026 Toyota RAV4 that I purchased from an authorized Toyota dealership. Shortly after taking delivery of the vehicle, I began receiving multiple warning lights and error messages. Because I was concerned that a brand-new vehicle was experiencing... Read more
Incident date: Jun 28, 2026
The contact's daughter owns a 2020 Hyundai Santa Fe. The contact received a notification for an unknown emissions recall. The vehicle was taken to a local dealer, where it remained for three weeks, and an ECU software update was completed. The vehicle was then driven to the contact's residence. Upon restarting the vehicle, the vehicle jerked and chugged while driving. The manufacturer was notified... Read more
Incident date: Jun 28, 2026
I recently purchased/financed a 2019 f-150 xlt and told the dealer I was using the vehicle to tow a boat from XXX to XXX. The vehicle was inspected and released XXX and I left the morning of the third. Made it 2/3 the way and started experiencing dangerous down shifts and up shifts on the highway and off which almost caused me to get into a couple accidents. I managed to make it to my destinatio... Read more
2 injured
Incident date: Dec 31, 1969
My dash cluster has gone black twice now, first time being on May 22, 2025, causing major safety concerns. 5 codes are popping up, one being the trailer-tow malfunction that comes on while driving stating that out trailer is not secured while there is not a trailer attached to the truck. The Dodge Dealership says that there are no remedies to fix these issues.
Incident date: Dec 31, 1969
My dash cluster has gone black twice now, first time being on May 22, 2025, causing major safety concerns. 5 codes are popping up, one being the trailer-tow malfunction that comes on while driving stating that out trailer is not secured while there is not a trailer attached to the truck. The Dodge Dealership says that there are no remedies to fix these issues.
Incident date: Dec 31, 1969
The vehicle is only a 2022 and has a jerky acceleration during non-highway driving with RPMs fluctuating. The tire, cruise control and seatbelt indicator lights are illuminated with no resolvable issue (the dealer clears them out and they come back). There’s an audible muffler rattle that has been present for a long time that the dealer says is normal. When I fuel up the engine audible bogs down... Read more
Incident date: Jul 18, 2025
Sun roof top trim from down , top trim plastic not securely install. Top trim, It can be projectile to front driver or front passenger when car hid the break. Sun roof screen came down block the sign of center rear view mirror. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jul 18, 2025
Sun roof top trim from down , top trim plastic not securely install. Top trim, It can be projectile to front driver or front passenger when car hid the break. Sun roof screen came down block the sign of center rear view mirror. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jul 4, 2026
This vehicle has been in multiple times for major repairs and is currently in for transmission replacement and coolant replacements. Both of these have already had parts replaced. The recall on my car has been on it for a year and has yet to be addressed. I was told that my car started smoking while in ford possession and attempting repairs. When I questioned the recall I was told it wasn’t a bi... Read more
Incident date: Jul 8, 2026
The braking system does not engage properly and is worse in the rain. When adaptive cruise control is on, the car does not slow down at every instance when there is a car in front slowing down. When the car finally realizes there's an object/car in front it then slips before engaging in traction control, which seems to make the car actually slide forward rather than attempting to stop immediately.
Incident date: Jul 7, 2026
The braking system does not engage properly and is worse in the rain. When adaptive cruise control is on, the car does not slow down at every instance when there is a car in front slowing down. When the car finally realizes there's an object/car in front it then slips before engaging in traction control, which seems to make the car actually slide forward rather than attempting to stop immediately.
Incident date: Jul 7, 2026
The braking system does not engage properly and is worse in the rain. When adaptive cruise control is on, the car does not slow down at every instance when there is a car in front slowing down. When the car finally realizes there's an object/car in front it then slips before engaging in traction control, which seems to make the car actually slide forward rather than attempting to stop immediately.
Incident date: Jul 7, 2026
Passenger side door lock will not respond via iKey or button inside of car rear automatic trunk hatch will let down and close on its own with someone bending over to remove or put something in the trunk also rear back middle seat seatbelt locked while being filled extended and has permanently stayed locked and will not wind back in.
Incident date: Jun 7, 2026
In 2021, my vehicle had the high-pressure fuel pump replaced by an authorized BMW dealership under Safety Recall 21V-586 (BMW SIB 13 01 21). At the time of the recall, my vehicle had approximately 43,000 miles, and I was not experiencing any fuel system or drivability issues. The high-pressure fuel pump was replaced solely because BMW determined the original component posed a safety risk. My vehic... Read more