Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Jun 7, 2026
I was involved in a vehicle accident Mar. 31, 2026. And only the side curtain air bags deployed. Neither driverside steering wheel airbag (which caused me to fracture my sternum) nor the passanger side airbag deployed.
Crash
1 injured
Incident date: Jun 7, 2026
While driving about 70 mph in the express lanes, the vehicle suddenly lost power and drifted like it went into neutral. There were no warning symbols. The vehicle could not restart even while coasting. After stopping, it locked itself in park and would not shift out of park. My family and I were trapped on the express lanes for over an hour in a dangerous location. The vehicle stayed stuck in park... Read more
Incident date: Jul 4, 2026
While driving about 70 mph in the express lanes, the vehicle suddenly lost power and drifted like it went into neutral. There were no warning symbols. The vehicle could not restart even while coasting. After stopping, it locked itself in park and would not shift out of park. My family and I were trapped on the express lanes for over an hour in a dangerous location. The vehicle stayed stuck in park... Read more
Incident date: Jun 27, 2026
The contact owns a 2017 Harley-Davidson FLHTCU. The contact stated that while riding at 5 MPH, the motorcycle failed to shift out of gear or stop as needed. The motorcycle fell over on the contact’s right leg, causing the leg to become swollen. The contact used a bag of ice to help with the swelling. The motorcycle was repaired under NHTSA Campaign Number: 18V734000 (Power Train); however, the f... Read more
Incident date: Jun 27, 2026
Shift to park take forever to get it to recognize that vehicle is in park. my lane departure only works sometimes.
Incident date: Dec 28, 2021
Shift to park take forever to get it to recognize that vehicle is in park. my lane departure only works sometimes.
Incident date: Jun 11, 2026
I am submitting supplemental evidence regarding my 2021 GMC Sierra (VIN [XXX]) for Recall Query RQ26001, Campaign 25V-274. Despite multiple repair attempts, my vehicle remains unsafe and non-compliant with GM Service Bulletin N252494002. The recall remedy was performed deficiently. [XXX] Northeast Buick GMC installed a remanufactured short block instead of the required complete engine, reused the... Read more
Incident date: Jun 11, 2026
I am submitting supplemental evidence regarding my 2021 GMC Sierra (VIN [XXX]) for Recall Query RQ26001, Campaign 25V-274. Despite multiple repair attempts, my vehicle remains unsafe and non-compliant with GM Service Bulletin N252494002. The recall remedy was performed deficiently. [XXX] Northeast Buick GMC installed a remanufactured short block instead of the required complete engine, reused the... Read more
Incident date: Jun 23, 2026
While traveling at the posted speed limit and approaching a signalized intersection, I attempted to brake for stopped traffic ahead. The vehicle did not decelerate as expected, and the automatic emergency braking/forward collision mitigation system did not activate or provide any braking assistance. Additionally, no forward collision warning or audible/visual alert was provided prior to impact. A ... Read more
Crash
1 injured
Incident date: Jun 23, 2026
Seems to be not accelerating properly as if the propulsion is not there. Also, when switching gears it seems as if it is slipping or missing to keep up with the propulsion. Lastly, riding with windows down on the highway alongside the concrete median, I can hear like metal clanking or rubbing against one another. Also, I get an oil change at George Ballas GMC on [XXX] and 3 weeks later truck says... Read more
Incident date: Jul 13, 2026
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer wa... Read more
Incident date: Mar 21, 2026
The contact owns a 2019 Ford Explorer. The contact stated that the leather on the dashboard was peeling and had detached. No warning lights were illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Incident date: Mar 21, 2026
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture... Read more
Incident date: Jul 12, 2026
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the message that the rear seats were occupied and that the windows were rolled down was displayed, which required the contact to press the OK button. The vehicle was taken to the dealer where it was purchased, but no assistance was provided. The traction control and the ABS warning ligh... Read more
Incident date: Aug 12, 2025
The contact owns a 2016 Ford Taurus. The contact received notifications of NHTSA Campaign Numbers: 25V611000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted, and an appointment was scheduled with the... Read more
Incident date: Aug 12, 2025
The contact owns a 2016 Ford Taurus. The contact received notifications of NHTSA Campaign Numbers: 25V611000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted, and an appointment was scheduled with the... Read more
Incident date: Jun 26, 2026
We own a 2021 Grand Design Momentum 393g toy hauler that has severe frame flex and bolts in slide have started backing out. We noticed this when driving and the extreme pushing/chucking when accelerating or braking and also the visible failure on the unit. We have contacted Gran Design, the manufacturer, for warranty repair and was able to go see the unit when they torn down to look at frame. ... Read more
Incident date: Jun 26, 2026
We own a 2021 Grand Design Momentum 393g toy hauler that has severe frame flex and bolts in slide have started backing out. We noticed this when driving and the extreme pushing/chucking when accelerating or braking and also the visible failure on the unit. We have contacted Gran Design, the manufacturer, for warranty repair and was able to go see the unit when they torn down to look at frame. ... Read more
Incident date: Jun 26, 2026
Was braking with traffic and all of a sudden the emergency braking kicked on and brought the car to a stop from about 40 miles per hour with no immediate threat of collision. Brakes were being applied manually and had plenty of room infront of the vehicle and traffic was not stopped. Nearly caused the vehicle behind to collide into me. Very uncomfortable whiplash feeling experienced and my unsecur... Read more
Incident date: Jul 1, 2026
Dealership is not honoring active recalls due to body damage causing car to be deemed total loss by dealership and is in process of being rebuilt
Incident date: Jun 15, 2026
After my annual Massachusetts state vehicle inspection, it was found all 4 of my Yokohama tires (195/65r-15) had serious dry rot which exceeds one inch in length. The tires came with the vehicle purchased new from my local Toyota dealer on 6/27/22
Incident date: Jun 15, 2026
After my annual Massachusetts state vehicle inspection, it was found all 4 of my Yokohama tires (195/65r-15) had serious dry rot which exceeds one inch in length. The tires came with the vehicle purchased new from my local Toyota dealer on 6/27/22
Incident date: Jul 3, 2026
The contact owns a 2023 Genesis G70. The contact stated that while driving on several occasions at various speeds, the "Turn Signal Error" message was displayed and an orange master warning light was illuminated. The vehicle was taken to the residence, where the contact noticed condensation in the passenger’s side headlight. The contact stated that the passenger’s side turn signal bulb was rep... Read more
Incident date: Jul 3, 2026
Air Bag light is on. Dealer said it it probably just a faulty relay switch and turned it off. It came back on. I'm listing the date as today, but this has been going on for over 5 years, no incident, but why is light on? I do not trust the airbag system.
Incident date: Jul 14, 2026
The contact owns a 2025 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the rear liftgate independently opened while there was cargo loaded inside the bed of the vehicle. There was no warning light illuminated. The contact stated that while the vehicle was parked in the garage, after inspecting the vehicle the rear liftgate had independently opened, causing damag... Read more
Incident date: Apr 1, 2025
For a few weeks prior our windshield wipers would start and were unable to be switched off. Then would just randomly stop. Then we got completely stopped on a major road during rush-hour with my whole family in the car. The car moved itself to park at a stop light. When we were stopped, everything in the car was going haywire. FCW unavail, ABS unavail, check engine light, wipers going, couldn't us... Read more
Incident date: Jul 3, 2026
I took this vehicle to get serviced in the summer of 2025. I recently joined an Acura Type S (2021+) group on Facebook and learned that the issue is quite prevalent. I had to have the transmission and transfer case replaced due to transmission issues and traction issues
Incident date: Jul 12, 2025
The component that failed is the rear spoiler of the Durango. There is already a recall in place. The vehicle was inspected a few years ago and passed. Then, the issue happened where it fell off while driving, damaging the back hatch of the Durango. After speaking with the dealership, they refused to fix the problem because they stated they already checked the recall and it passed. But it's still ... Read more
Incident date: Jun 1, 2026
Failure in the front multipurpose camera. None of the drivers assisted safety features work now. These include: adaptive cruise control, emergency braking, lane keep assistance, lame departure warming, and others.
Incident date: Jun 1, 2026
Failure in the front multipurpose camera. None of the drivers assisted safety features work now. These include: adaptive cruise control, emergency braking, lane keep assistance, lame departure warming, and others.
Incident date: Jun 1, 2026
Failure in the front multipurpose camera. None of the drivers assisted safety features work now. These include: adaptive cruise control, emergency braking, lane keep assistance, lame departure warming, and others.
Incident date: Feb 2, 2026
When vehicles comes to a stop, sometimes there is a hesitation in vehicle acceleration. Vehicle will jerk, then accelerate 3-4 seconds after pressing down throttle. Car does not provide or show error codes. There is currently a Toyota Service Bulletin for the exact same issue for the Toyota highlander (TSB-0017-24) which address the issue "Hesitation felt while accelerating at low speeds." And the... Read more
Incident date: Jun 22, 2026
In an emergency stop on dry pavement, my braked did not operate in a straight line. The vehicle swerved. My statement is attached as Page 4 to an uploaded form supplied by the dealership abbreviated as "UB Interview Guide". You have my permission to inspect the vehicle which is in the possession of the Toyota of Santa Barbara dealership. Toyota of Santa Barbara has not to date inspected or r... Read more
Incident date: Jun 22, 2026
In an emergency stop on dry pavement, my braked did not operate in a straight line. The vehicle swerved. My statement is attached as Page 4 to an uploaded form supplied by the dealership abbreviated as "UB Interview Guide". You have my permission to inspect the vehicle which is in the possession of the Toyota of Santa Barbara dealership. Toyota of Santa Barbara has not to date inspected or r... Read more
Incident date: Jun 22, 2026
In an emergency stop on dry pavement, my braked did not operate in a straight line. The vehicle swerved. My statement is attached as Page 4 to an uploaded form supplied by the dealership abbreviated as "UB Interview Guide". You have my permission to inspect the vehicle which is in the possession of the Toyota of Santa Barbara dealership. Toyota of Santa Barbara has not to date inspected or r... Read more
Incident date: Jul 13, 2026
The paint on my hood, roof and mirrors has peeled off and the gray coating is showing. I have own many GM vehicles and have never had this happen before.
Incident date: Mar 18, 2025
The contact owns a 2025 Toyota Tacoma. The contact stated that while stationary and attempting to exit the vehicle from the driver's side, the interior driver's side door handle fractured, preventing the opening or locking of the door from the inside. The handle remained physically attached to the door panel but was inoperable. The vehicle was taken to the local dealer to be inspected. While at th... Read more
Incident date: Mar 18, 2025
There is a leak somewhere on my driver’s side of my 2018 Dodge Journey. The water is coming up from the floor. The wetness caused my foot to slip off the pedal initially. A mechanic has determined that there is a leak, but can’t determine how to fix it. I’ve seen other people complain about the same issue, without any definitive fixes.
Incident date: Mar 18, 2025
The lower plastic trim/bezel piece at the base of the steering wheel repeatedly detaches from the steering wheel while the vehicle is in use. It has come loose [and fallen off] on multiple occasions. The component is still in my possession and is available for inspection upon request. I believe the retaining fastener securing this trim piece was overtightened during manufacturing, which stripped o... Read more
Incident date: Aug 1, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The contact pulled over and drove to the destination with the vehicle in LIMP Mode. The vehicle returned to normal operation after it was turned off and restarted. The vehicle was diagnosed by an independent mechanic... Read more
Incident date: Jul 3, 2026
The contact owns a 2019 Audi A7. The contact stated that while driving approximately 25-27 MPH, the vehicle stalled in the middle of the road. Several unknown warning lights were illuminated, and the message "Engine Malfunction" was displayed. The vehicle then restarted independently, but the message remained displayed. The vehicle was taken to the dealer to be diagnosed. The vehicle was not yet d... Read more
Incident date: Jul 3, 2026
While traveling at night on the highway at excess of 70mph the engine in my 2022 Chevrolet Silverado 1500 6.2L L87 experienced a sudden, complete mechanical failure and loss of propulsion while driving. There were no warning lights, sounds or any other indication the motor would instantly stop working. This created an immediate crash hazard for me, my children and my dog. The vehicle is completely... Read more
Incident date: Apr 1, 2026
Several times before I got the car stalled in the car wash which I thought that could no be important however yesterday Sunday 12, driving on I4 by Tampa bay in Florida when traffic was stocked and slow suddenly the car went off, so I geared neutral and started again. Then happened twice in total three times.
Incident date: Jul 10, 2026
Driving on the interstate and the truck surged very hard. The truck began to surge very hard and went into decreased speed mode. We were told by the dealer there is a TSB for the PCM. This decreased power caused the truck to not be able to travel over 25 MPH in a 70 MPH zone. This caused an unsafe situation.
Incident date: Jul 10, 2026
Driving on the interstate and the truck surged very hard. The truck began to surge very hard and went into decreased speed mode. We were told by the dealer there is a TSB for the PCM. This decreased power caused the truck to not be able to travel over 25 MPH in a 70 MPH zone. This caused an unsafe situation.
Incident date: Jul 9, 2026
In early XXX, I noticed that water was pooling in the spare tire well. I took it to a Chevrolet dealership and they concluded that the rear sunroof drains were clogged. After unclogging the drains and confirming adequate sealing of the tubes, rain water was still leaking into the spare tire well. This is causing mold on the carpet and rust. This same issue, with the same year/make/model, happened ... Read more
Incident date: May 1, 2026
While driving over 60 MPH the car will begin to say the engine is hot and sometimes without warning going to stop safely now however when you open the hood nothing is hot to touch and there's an extreme amount of coolant gone from the engine coolant tank have replaced coolant tank itself still having issue begin happening in March and is still continuing
Incident date: May 4, 2026
The contact owns a 2012 Kia Soul. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. The vehicle was driven to the residence. The contact stated that the following day, while attempting to start the vehicle, the vehicle started, and the check engine warning li... Read more
Incident date: Aug 1, 2025
The vehicle will not accelerate past 30 mph on the highway. The fuel system will not engage, and the vehicle continues to run on hybrid mode which causes the battery to drain and acceleration to throttle. This occurs on all drive modes and fuel conditions.
Incident date: Mar 11, 2026
The contact owns a 2026 Ford Explorer. The contact stated that while driving approximately 45 MPH in the rain, the front windshield wipers suddenly stopped operating. The front power windows failed to operate properly and failed to go up or down. There were no warning lights illuminated. The vehicle was taken to the local dealer; however, the dealer was unable to duplicate the failure. The vehicle... Read more