Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Jun 29, 2026
I bought this Camry and then my insurance notified me there was an open safety recall. When I saw there was a risk of fire, I took it straight to the Toyota dealership where it is now sitting with no remedy for the recall available. This recall started in December 2025 and it is now July 2026. I can’t even drive the new car I bought and am in a loaner from Toyota.
Incident date: Jun 29, 2026
I bought this Camry and then my insurance notified me there was an open safety recall. When I saw there was a risk of fire, I took it straight to the Toyota dealership where it is now sitting with no remedy for the recall available. This recall started in December 2025 and it is now July 2026. I can’t even drive the new car I bought and am in a loaner from Toyota.
Incident date: Jun 17, 2026
I pushed the brake and swerved and the car kept going and a greater speed and surged into a house.
Crash
1 injured
Incident date: Jul 12, 2026
The contact owns a 2026 Lexus NX 350. The contact stated that the instrument panel was extremely dim. The vehicle was equipped with a toggle for brightness. The contact stated that with the toggle set to max brightness, the instrument panel failed to provide adequate illumination. The contact stated that the failure was a hazard while driving. The vehicle was taken to a local dealer where the vehi... Read more
Incident date: Jul 6, 2026
I noticed a loud rattle when starting my 2018 Ford Expedition, at first occasionally and then on every cold start. The Ford Dealer's service department diagnosed a cam phaser issue. There were no warning lights or messages available to me, but the service department's diagnosis showed several timing faults. I was told the cam phaser repair is $4000 - $5000 and continued use puts the engine and tra... Read more
Incident date: Jan 1, 2026
ABS module has failed and causes traction control and cruise control not to work. Ram says the part is unavailable. The vehicle is unsafe to operate like this.
Incident date: Jan 1, 2026
Vehicle transmission develops shutter overtime, which causes speeds to fluctuate and can be a safety hazard to the driver or other drivers. As you accelerate from a stop or low speeds the vehicle shutters causing it not to get up to speed as normal causing a safety risk along with extra wear and tear on the motor!
Incident date: Jun 24, 2026
COMPONENT/SYSTEM: The infotainment/audio head unit and instrument display, which communicate over the vehicle's MOST (Media Oriented Systems Transport) fiber-optic network via FAKRA connectors. The vehicle is available for inspection on request. FAILURE: While driving, the center display and Carplay screen spontaneously reboot and show "Network Communication Lost." During these events I intermitte... Read more
Incident date: Jul 1, 2026
The water pump failed catastrophically at 63,100 miles, forcing a complete road-side breakdown and damaging the radiator. This is a known manufacturing defect affecting the 3.6L VR6 composite plastic pumps. Due to the failure of the pump, the radiator tank became hot causing a hole to form in the radiator and needing to be replaced. I still own this car and you may inspect it if needed. My safe... Read more
Incident date: Jul 14, 2026
I have taken my vehicle to 2 different ford Dealership one tell me that this wasn't for my car and immediately it shows up that I need a fuel injection second one Jim Norton charges me for the lights on my car to get a diagnostics when the recalls and I should never been charged and then the light comes on the next day for the wrench and the engine I've taken my car three times for the recalls an... Read more
Incident date: May 1, 2026
Toyota addresses a front transfer case issue (groan/buzzing noise) on certain 2019–2020 RAV4 AWD vehicles (specifically Adventure and Limited grades) through a Voluntary Emissions Recall / Customer Support Program (No. 20TE03) o
Incident date: May 1, 2026
Toyota addresses a front transfer case issue (groan/buzzing noise) on certain 2019–2020 RAV4 AWD vehicles (specifically Adventure and Limited grades) through a Voluntary Emissions Recall / Customer Support Program (No. 20TE03) o
Incident date: Jul 12, 2026
Please be advise that the 2021 model year of the Honda CR-V needs to be added to NHTSA Recall # - 24V-744. I am experiencing the "notchy" steering wheel problem described however this model year is currently NOT included in the Recall. It currently only covers years 2023-25. Please consider adding the 2021 year to this recall.
Incident date: Feb 1, 2026
The contact owns a 2019 GMC Yukon XL. The contact stated that while driving at an undisclosed speed and coming to a stop at a stop sign, the vehicle started shaking violently, with an unknown flashing warning light illuminated on the instrument panel. The vehicle was towed to a dealer and was diagnosed with a lifter failure. The dealer informed the contact that the vehicle was covered under warran... Read more
Incident date: Feb 1, 2026
On July 15 around 7:15 AM in the morning I was driving on my way to work at a highway speed of about 55mph and all of a sudden I just heard almost like an explosion or something had hit the vehicle and I saw something flying off the roof. The vehicle has the sunroof and so I decided to pull over and I checked the vehicle and sure enough the sunroof seemed to randomly shatter. nothing had hit the ... Read more
Incident date: Feb 1, 2026
My infotainment system and back up camera have been having issues that I have been trying to get addressed since April 2026. I was told this is a known issue for VWs from the dealership service department and that I should replace the infotainment which has resolved these problems. I had to wait for the part to arrive, the infotainment center was replaced June 1, 2026. When I got the car back, the... Read more
Crash
Incident date: Jul 8, 2026
The contact owns a 2018 Honda Accord. The contact stated that while the vehicle was parked, the brakes intermittently failed to engage while the brake pedal was depressed. Several unknown warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the fa... Read more
Incident date: Jul 1, 2026
The contact owns a 2018 Honda Accord. The contact stated that while the vehicle was parked, the brakes intermittently failed to engage while the brake pedal was depressed. Several unknown warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the fa... Read more
Incident date: Jul 1, 2026
I was driving my 2021 Nissan Rogue on the highway, returning from the airport after picking up a friend, when the check engine light illuminated and the vehicle began jerking on acceleration. The vehicle lost power and would only move very slowly, leaving me traveling well below highway speed in active traffic. This created an extremely dangerous situation, as surrounding vehicles were approaching... Read more
Incident date: Jul 1, 2026
I was driving my 2021 Nissan Rogue on the highway, returning from the airport after picking up a friend, when the check engine light illuminated and the vehicle began jerking on acceleration. The vehicle lost power and would only move very slowly, leaving me traveling well below highway speed in active traffic. This created an extremely dangerous situation, as surrounding vehicles were approaching... Read more
Incident date: Jul 15, 2026
The rearview backup camera intermittently fails to display an image when the vehicle is shifted into reverse. The camera occasionally works, but most of the time the screen is blank or the image does not appear. I understand that similar 2018 Dodge Journey vehicles were recalled for this exact defect, but my VIN was excluded even though it exhibits the same symptoms. This creates a significant saf... Read more
Incident date: Jul 15, 2026
Rear tires on my 2024 Kia EV6 wore down to the tire wear-bar limit (2/32" remaining tread) at approximately 19,500 miles, while the front tires on the same vehicle measured roughly double that remaining tread (4/32") at the same odometer reading. The factory-installed tires are rated by the manufacturer for approximately 50,000 miles of tread life under normal use, so reaching the wear-out point o... Read more
Incident date: Jul 15, 2026
The contact owns a 2026 BMW 430I. The contact stated that while driving at an undisclosed speed, the vehicle stopped and independently parked. Several warning lights were illuminated. The vehicle was driven to the residence. The failure was persistent. The vehicle was taken to two dealers; however, the failure was not duplicated. The vehicle was taken to a third dealer, where it was diagnosed with... Read more
Incident date: Dec 1, 2023
The primary failure is in the Engine/Powertrain system and Knock Sensor Detection System (KSDS), causing 6 identical sudden engine stalls (OBD-II code P1326) from 09/2000 to 06/2026. Additionally, severe excessive oil consumption was documented during 2 of these diagnostic visits, showing deep-seated engine issues. The vehicle and all records are available for inspection at the Hyundai dealer. Sa... Read more
HONDA
CLARITY PLUG-IN HYBRID
(2018) - ENGINE
Jul 15, 2026
Incident date: Nov 11, 2025
The contact owns a 2016 Kia Soul. The contact stated that while the vehicle was parked, it was started, and there was smoke coming from the engine compartment. The vehicle was turned off to stop the smoking. The check engine warning light was illuminated. The vehicle was towed to a dealer, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repa... Read more
HONDA
CLARITY PLUG-IN HYBRID
(2018) - UNKNOWN OR OTHER
Jul 15, 2026
Incident date: Nov 11, 2025
I was driving on the freeway, when all of a sudden my car felt like it was driving on its own. It began jerking, rapidly accelerating causing the rpm to go up on its own, and causing the engine to rev. It alternated between accelerating and braking. I pulled off to the side and had it towed to the dealership I lease it from. The dealership drove it and the same thing happened. They said it was stu... Read more
HONDA
CLARITY PLUG-IN HYBRID
(2018) - UNKNOWN OR OTHER
Jul 15, 2026
Incident date: Nov 11, 2025
My vehicle experienced severe stalling, rough idling, and a strong burning smell, which match the exact defect characteristics outlined in NHTSA Campaign 26V080 for Nissan main bearing failure (The year 2026 campaign is active). The vehicle was towed to a Nissan dealership, where technicians confirmed the engine requires complete replacement. However, the dealership is currently attempting to attr... Read more
Incident date: Jan 24, 2026
9/25/25 My truck accelerated on its own, in drive, while turning and a downhill situation. It revved high, about 2000 RPM but I was able to pull over to get it in park to stop revving, and turned it off. It restarted and when I arrived to work that trip, it did the same in reverse while trying to park. Had to hold brake hard to get truck to stop. Took to dealer did who did SW update to transmissi... Read more
Incident date: Jun 29, 2026
Steering wheel at speeds usually above 25mph causes the steering wheel to feel stuck. This is a big safety issue as this causes over correction, leading me to steer into other lanes. No warnings, ect. I just purchased the vehicle last weekend so I have not had a chance to get it into the shop just yet but after researching this seems to be a common problem. This is a road hazard that can absolutel... Read more
Incident date: Jul 15, 2026
We noticed a recall will be issued for certain Jeep Cherokee regarding the failed PTU system. Our vehicle is not showing it will be included however we are having the identical issue. The 4WD service light comes on and when you excellerate, the vehicle chokes down and hesitates acting as if it will turn off. The vehicle has 73,000 miles and has never been driven in 4WD or off road.
Incident date: Jul 15, 2026
The contact owns a 2023 ACURA MDX. The contact stated that while driving on the highway at 45 MPH an abnormal sound was emitted from underneath the vehicle, and the vehicles steering was being pulled to the right, no warning lights were illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was advised that that the PTU/PTO was faulty as metal shaving... Read more
Incident date: Jul 14, 2026
Component: Lane Support System — Emergency Lane Keeping (ELK) Part of standard Autopilot safety suite (not FSD) activated without valid lane detection data and pushed the vehicle into the oncoming lane of traffic on Ohio State Route [XXX]. The system then aborted mid-intervention (LSS_STATE_ABORT), leaving the driver in the oncoming lane. The resulting head-on collision killed both drivers — t... Read more
Crash
2 deaths
Incident date: Jul 15, 2026
I was attempting to turn around in my driveway to go someplace when the steering locked up and I could not control the steering. It stopped working. If I had been driving on the road, instead of driving in my driveway, I could have crashed into something or someone, potentially causing severe injury or death to myself or others. This was a horrifying experience in the driveway, let alone on the r... Read more
Incident date: Jun 25, 2026
The passenger 2nd row seat seat belt failed to unbuckle. child was strapped into car seat with seat belt. seat belt was not able to unbuckle and child was trapped. fire department had to cut fabric on seat belt to release child due to failed restraint system.
Incident date: Jan 3, 2026
On Monday, June 29, 2026, I was getting off the New Jersey Garden State Parkway. I was halfway down the exit ramp and the engine and the engine just stopped. I coasted to the bottom of the exit ramp and luckily had just enough shoulder to pull over to get out of traffic. Once stopped, I attempted to start my 2026 Chevy Silverado, but all attempts at starting the engine were fruitless, as the engin... Read more
Incident date: Jul 9, 2026
The contact owns a 2022 Ford F-150. The contact stated that while the vehicle was parked on an incline with a full tank of fuel, the engine sputtered and the vehicle was difficult to start. Additionally, while stopped at a stoplight, the engine sputtered, and the vehicle was difficult to start. The contact associated the failure with NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline). The fa... Read more
Incident date: Jul 9, 2026
Rear windshield with possible spontaneous shatter first noticed at noon today. No signs of impact or vandalism. Car last driven 2 days prior and appeared normal last night. Vertical line fractures at the very edge of the glass on both sides concerning for manufacturing defect. Police report filed, no repairs made yet.
Incident date: Jun 15, 2026
I own a 2026 Honda Odyssey Elite. On multiple occasions, the Auto Idle Stop system shut the engine off while stopped at a traffic light. When I released the brake pedal to proceed, the engine failed to restart, leaving the vehicle disabled in traffic. I was forced to shift the vehicle into Park and manually restart the engine using the Start/Stop button. This defect has occurred multiple times. I... Read more
Incident date: Jun 15, 2026
I own a 2026 Honda Odyssey Elite. On multiple occasions, the Auto Idle Stop system shut the engine off while stopped at a traffic light. When I released the brake pedal to proceed, the engine failed to restart, leaving the vehicle disabled in traffic. I was forced to shift the vehicle into Park and manually restart the engine using the Start/Stop button. This defect has occurred multiple times. I... Read more
Incident date: Jul 15, 2026
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 26V363000 (Steering); however, the part to do the recall repair was not yet available. The dealer was contacted several times and informed that the earliest availability for a vehicle inspection was August 4, 2026, and the vehicle could possibly be repaired in September. The contact stated that the m... Read more
Incident date: Jun 25, 2026
I own a 2016 Honda Pilot with 75k miles on it. The engine has started knocking and i have taken it to an official Honda dealership and i have been told there is a problem with the rod bearing in the engine. I know there have been a mass recall on Honda Pilots due to this very issue but apparently mine is not included in the recall even though the issue is the exact same as the ones stated in the r... Read more
Incident date: Jun 25, 2026
My vehicle overheated due to a cracked rear engine coolant pipe. The vehicle is out of warranty and has been inoperable since August 2025 due to repair cost.
Incident date: Jun 25, 2026
I purchased this vehicle July of this year and just drove it to find it pulled extremely to the right. I was told it was an alignment issue which they attempted to fix which seems successful in July coming off the offramp after first time on the highway and applying the brakes, the car shook side side, and then up and down. It felt like the car was coming apart. I again notified the dealer. I purc... Read more
Incident date: Jun 15, 2026
The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that there was an abnormal fuel odor inside and outside vehicle. The check engine, TPMS, and several other unknown warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Incident date: Jun 15, 2026
The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that there was an abnormal fuel odor inside and outside vehicle. The check engine, TPMS, and several other unknown warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Incident date: May 13, 2026
The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that there was an abnormal fuel odor inside and outside vehicle. The check engine, TPMS, and several other unknown warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Incident date: Jan 6, 2021
To Whom It May Concern, I am submitting this formal complaint regarding my 2019 Chevrolet Equinox and the repeated failure of its brake vacuum pump. This is not an isolated repair issue. I have had the brake vacuum pump replaced or repaired three separate times, and each failure has placed my safety, and the safety of others, at serious risk. The first failure was the most terrifying. While driv... Read more
Incident date: May 1, 2026
6/4/26 Took to dealer and stated that the check engine light was on and car was running sluggish. Had stopped at Autozone and their scan showed the code P0102. The dealer charged me 259.00 to do a diagnostic showing the same thing. 6/26/26 Back to the dealer with the same problem and now they stated they replaced the Compressor Air Intake Turbocharger and Install Vacuum Tank Kit. I had the vehic... Read more
Incident date: May 1, 2026
6/4/26 Took to dealer and stated that the check engine light was on and car was running sluggish. Had stopped at Autozone and their scan showed the code P0102. The dealer charged me 259.00 to do a diagnostic showing the same thing. 6/26/26 Back to the dealer with the same problem and now they stated they replaced the Compressor Air Intake Turbocharger and Install Vacuum Tank Kit. I had the vehic... Read more
Incident date: Jul 15, 2026
Control box on main battery (iccu)