Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Apr 1, 2026
My vehicle has experienced repeated unexpected engine shutdown/no-start events, creating a significant safety hazard. The engine has unexpectedly shut off or failed to restart while stopped in traffic and while entering traffic, resulting in a sudden loss of propulsion. On one occasion, the vehicle would not restart for approximately one minute. The vehicle was inspected by an authorized Honda de... Read more
Incident date: Sep 30, 2025
Hit front passenger side at approximately 70mph. Did nearly $15000 damage. No air bags deployed.
Incident date: Jul 17, 2026
My vehicle was parked in a parking lot on a day with mild temperatures (55 degrees Fahrenheit) and the back window glass spontaneously shattered. Nothing struck it.
Incident date: Jul 17, 2026
I bought my car in for recalls and they performed service. I got down the road when the HUD started going out over bumps. They could not duplicate it when I bought it back after picking it up. This was yesterday 7/16/26. They have had this car for a total of 18 days not including other issues that I have bought it in for. Today I am having issues with the instrument cluster and HUD going out rando... Read more
Incident date: Jul 17, 2026
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera was intermittently inoperable. The deale... Read more
Incident date: Apr 6, 2026
The contact rented a 2024 Ford Expedition from Enterprise Rent-A-Car. The contact stated that while the vehicle was parked and occupied, the contact was informed by his grandson that the seat belt was not operating properly. The contact inspected the seat belt and became aware that the third-row seat belt rear passenger’s side seat belt buckle assembly was damaged. Neither a dealer nor an indepe... Read more
Incident date: Jul 16, 2024
While driving on a two-lane 40 MPH road in the left lane the vehicle suddenly lost power, stopped in traffic, and displayed a transmission warning message. Multiple warning lights were "on" and the car would not restart. Additionally, the vehicle would not come out of "Park." Occupants needed to await police who stopped traffic in order for occupants to be able to exit the vehicle safely. The v... Read more
Incident date: Jul 7, 2026
Intermittent warning of front camera collision / braking malfunction. Usualy less then 10 seconds but on one occassion persisted for about 10 minutes. Has been to dealership for investigation without resolution. Happened last on 7/16/2026. Arrived at dealership withing 20 minutes, they were able to call up the alert on there service advisors computer but could not do further investigation at ... Read more
Incident date: Jul 1, 2026
Please contact Carvana and make them take that vehicle off the market. I purchased it and by chance found out that bottom parts like subframe and exhaust pipe were inadequately installed . The mechanic said eventually I was going to flip over myself on the highway in that car. He also stated that this repair cost would be around $8000 - more than half of this used car was offered for on Carvana. I... Read more
Incident date: Jul 1, 2026
Please contact Carvana and make them take that vehicle off the market. I purchased it and by chance found out that bottom parts like subframe and exhaust pipe were inadequately installed . The mechanic said eventually I was going to flip over myself on the highway in that car. He also stated that this repair cost would be around $8000 - more than half of this used car was offered for on Carvana. I... Read more
Incident date: Jul 16, 2026
Vehicle transmission repaired at 77,000 along with a new torque converter. Torque converter and transmission both failed again at 115,000 miles. GMC currently replacing the 3rd torque converter with 130,000 miles. I have spent over $14,000 on 2 transmissions and 3 torque converters on a vehicle I've owned for 6 years.
Incident date: Jul 16, 2026
Vehicle needs the hydraulic control unit for the ABS to be replaced. Dealership has part needed but has it under a different part number than manufacturer and charges 1500 to replace.
Incident date: Jul 16, 2026
I went to this dealership today to get my steering column control module reprogrammed. Which includes What the Dealer’s Reprogramming Usually Covers (Standard & Expected) • SCCM (Steering Column Module)programming/configuration — Loads the correct software and vehicle-specific data into the new module.• Steering Angle Sensor (SAS) calibration — Teaches the system the straight-ahead wh... Read more
Incident date: Jul 16, 2026
I have a 2019 Sorento my car was loud when I start it so I took it into my KIA dealership. They found that my muffler had come apart at the seam, but that it is not under warrenty. My concern is that if anyone is sitting in a parked car with the windows up they could be overcome by the exhault fumes.
Incident date: Jul 4, 2026
Rear cross member broke due to corrosion breaking off lateral arm from driver side of cross member, I may add the front crossmember was repaired due to recall for extreme corrosion not too long ago, as I research this problem I uncover many owners of this vehicle having the same issue in the northeast,even with much lower mileage.mazda should be held accountable.$3,926.62 for part alone on Mazda p... Read more
Incident date: Jul 16, 2026
Blind spot forward collision detection lane departure warning rear cross traffic warning
Incident date: Dec 18, 2023
Mercedes-Benz E350 Mild Hybrid was purchased new on XXX. Vehicle had approximately 291 miles and had been owned 25 days, when incident occurred on XXX at approximately 9:30am. Incident occurred during normal interstate driving (I-10 between [XXX] and [XXX]) at approximately the posted speed limit of 60mph. Weather was partly cloudy, not raining. A sudden loud explosive sound occurred, similar to ... Read more
Incident date: Jul 3, 2026
Mercedes-Benz E350 Mild Hybrid was purchased new on XXX. Vehicle had approximately 291 miles and had been owned 25 days, when incident occurred on XXX at approximately 9:30am. Incident occurred during normal interstate driving (I-10 between [XXX] and [XXX]) at approximately the posted speed limit of 60mph. Weather was partly cloudy, not raining. A sudden loud explosive sound occurred, similar to ... Read more
Incident date: Jul 7, 2024
Steering wiring harness supposedly catches fire. They do not have a remedy available. Over a million owners on hold. It's been over thirty days since they relased that information. Mailed out notices on the 9th they say. Have yet to receive it. I live in a towhome, and parking it outside but still near neighbors and the adjacent units. Not safe when driving to work, not safe ever. It's a li... Read more
Incident date: Jun 15, 2026
The contact owns a 2021 Kia Seltos. The contact stated that while driving uphill at 45 MPH, the check engine warning light illuminated. The contact attempted to pull over, and the vehicle experienced engine failure. An independent mechanic or dealer was not contacted. The vehicle was not taken to an independent mechanic or dealer to be diagnosed. The contact checked the oil, and there was no oil o... Read more
Incident date: Jul 15, 2026
I have a 2019 Ford Fusion. The bolt holding the steering wheel to the steering shaft has come loose. in May 2018 there was a recall for this same loose steering wheel issue on 2014-2018 versions of the Fusion. There is no loose steering wheel recall for the 2019 Fusion. Ford's remedy for the loose steering wheel was replacing the bolt holding the steering wheel to the steering shaft with a longer ... Read more
Incident date: Feb 12, 2026
I am reporting two serious safety concerns involving my 2026 Toyota RAV4 Hybrid. First, while I was making a normal left turn, the vehicle suddenly activated the automatic emergency braking system and came to an abrupt stop in the middle of the roadway. A vehicle ahead of me was also completing a left turn, and it appears that my RAV4 incorrectly detected an imminent collision. The unexpected bra... Read more
Incident date: Jul 13, 2026
My steering completely locked up after driving for 2 mins. I could have crashed and killed myself or someone else. I had my truck towed to dealership lewis chrysler in fayetteville, arkansas 72704. They said i need to replace my REPLACE ELECTRONIC POWER STEERING MODULE and will cost $5000. Here is a link to my invoice [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),... Read more
Incident date: Jun 1, 2026
The vehicle is a 2020 Honda Odyssey. A recurring and dangerous safety failure occurs involving the Auto Idle-Stop system. With the system enabled and the vehicle at a complete stop, the engine shuts off as designed. However, upon depressing the brake pedal to resume driving, the engine severely struggles to restart and completely fails. Simultaneously, the vehicle immediately and automatically shi... Read more
Incident date: Jun 1, 2026
The vehicle is a 2020 Honda Odyssey. A recurring and dangerous safety failure occurs involving the Auto Idle-Stop system. With the system enabled and the vehicle at a complete stop, the engine shuts off as designed. However, upon depressing the brake pedal to resume driving, the engine severely struggles to restart and completely fails. Simultaneously, the vehicle immediately and automatically shi... Read more
Incident date: Jul 1, 2026
Typical 10r80 transmission problems you’ve guys seen a million times and have yet to force ford to issue a recall . I can’t even make it through an intersection without it stopping suddenly and putting me in danger . Please do something. This is gonna cost me a lot of money to fix .
Incident date: Jul 7, 2026
- Rod #4 failure of unknown cause, although there is speculation that current failure may be related to a major repair in oil system a year ago. - My safety along with my unborn child’s, husband’s and brother in law’s were all at risk. Another driver had to take evasive action to avoid hitting us in an active fast lane on I-70 going between 65-70 mph. There was no shoulder available to pull ... Read more
Incident date: Jul 7, 2026
Odometer Fraud. The contact purchased a 2018 Toyota 4Runner. The contact discovered that there was a mileage discrepancy per a Carfax report. The vehicle was a dealer sale. At the time of the purchase, the vehicle mileage was 65,862. However, the Carfax report indicated that the mileage was 61,000 in April 2022; 90,000 in February 2023; and 54,000 towards the end of the month in February 2023. The... Read more
Incident date: Jul 7, 2026
Just had another incident where driving along about 30mph and all of a sudden vehicle slams into first gear from 4th gear. Luckily neither I or my dog was injured. And also lucky that another vehicle wasn’t following closely as this safety issue could easily cause a rear end collision. I have reported this to Ford customer support and their corporate office. This is a safety defect from years a... Read more
Incident date: Jul 10, 2026
The left passenger door will not open manually nor with key fob. It has caused me to not allow back seat passengers including grand children for fear if necessary to get out in an emergency and I am left to wonder if the driver door will go into lock position during a collision and that would be life threatening. I tried holding the lock and unlock at the same time for 3sec and that didn’t work.... Read more
Incident date: Jul 10, 2026
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. There was an abnormal sound coming from the vehicle. No warning lights were illuminated. The vehicle was towed to an independent mechanic and was diagnosed with powertrain unit failure. The contact was info... Read more
Incident date: Jul 10, 2026
The contact owns a 2011 Mazda Mazda3. The contact stated that while operating the vehicle, the front driver’s side seat wobbled and was unsecured. The vehicle was taken to the local dealer, who determined that the front driver’s side seat lifter link was inoperable and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was p... Read more
Incident date: Oct 1, 2024
Struts but were told it's either stabilizer or steering rod
HONDA
CR-V HYBRID
(2020) - UNKNOWN OR OTHER
Jul 16, 2026
Incident date: Dec 31, 1969
Intermittent Auto Start/Stop failure: When stopped at a red light or stop sign, the car sometimes completely dies. Fails to restart: Releasing the brake pedal does not automatically restart the engine. Manual restart required: I have to manually restart the vehicle and shift back into Drive to proceed. Traffic concern: This process takes 10 to 15 seconds, holding up the traffic behind me.
Incident date: Jul 10, 2026
My car has 842 miles on it. There have been multiple occasions where it breaks on its own. When I am backing out of my driveway, there is a neighbors tree that is close to the driveway and a small branch causes. The emergency brake to go on in your head to slam into the back of the seat. When making a left hand turn on a 4 lane road with nothing in the road it has break causing you to fly forward.... Read more
Incident date: Oct 1, 2025
The vehicle's Connectivity Master Unit (CMU) suffers from a severe, persistent electronic hardware malfunction that causes the central information display and dashboard telemetry to blink, cycle, and drop signals erratically. This specific hardware architecture failure threatens to corrupt data transmission lines directly connected to the Advanced Driver Assistance System (ADAS), creating an immin... Read more
Incident date: Oct 1, 2025
The vehicle's Connectivity Master Unit (CMU) suffers from a severe, persistent electronic hardware malfunction that causes the central information display and dashboard telemetry to blink, cycle, and drop signals erratically. This specific hardware architecture failure threatens to corrupt data transmission lines directly connected to the Advanced Driver Assistance System (ADAS), creating an immin... Read more
Incident date: Oct 1, 2025
Sunroof Glass failure vin:55SWF4KB1FU039607 2015 Mercedes C300 2PM July 16 2026, Tampa highway near college park east coordinates28.06840 N.82.35292W TEMPERATURE 91F
Incident date: Jun 5, 2026
I am filing a formal complaint regarding General Motors' handling of a critical vehicle component that has left my vehicle and many others in an unsafe condition. For more than over a one month, I have been waiting for a replacement gear shift module that is currently on backorder. During this time, I have learned that numerous General Motors customers are experiencing the same issue and are also... Read more
Incident date: Jun 9, 2026
My 2021 Volkswagen ID.4 Pro S has unexpectedly lost propulsion and come to a complete stop while being driven on at least three separate occasions. When this occurs, the vehicle jolts, stops moving, and cannot be placed into Drive or Reverse. I am only able to shift it into Neutral. After the first incident, I took the vehicle to a Volkswagen dealership the following morning. The dealership state... Read more
Incident date: Jul 13, 2026
1. I purchased a 2010 Ford Escape that had a preexisting rusted frame defect. That is shown by the Ford vehicle history report and related service documentation, which support that the problem existed before I took possession of the vehicle. The vehicle was determined as unsafe to drive and later broke down after the sale. Apple Ford Apple Valley documented that the vehicle was “not safe to driv... Read more
Incident date: Jul 13, 2026
1. I purchased a 2010 Ford Escape that had a preexisting rusted frame defect. That is shown by the Ford vehicle history report and related service documentation, which support that the problem existed before I took possession of the vehicle. The vehicle was determined as unsafe to drive and later broke down after the sale. Apple Ford Apple Valley documented that the vehicle was “not safe to driv... Read more
Incident date: Jul 13, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request?Multiple components across four separate manufacturer safety recalls: (1) the high-voltage battery (Recall 68C), currently being replaced by the dealer; (2) the Hybrid Control Processor / drive system (Recall A7C); (3) the electric hydraulic power steering pump (Recall 21D); and (4) the 2.0L engine (R... Read more
Incident date: Apr 13, 2026
The contact owns a 2025 Honda Passport. The contact stated that on several occasions, the Auto START/STOP intermittently failed to operate and the vehicle shut off while depressing the accelerator pedal. The contact stated that a battery warning light was displayed on the instrument panel. The contact was able to restart the vehicle. Due to the failure, the contact was forced to manually turn off ... Read more
Incident date: Jul 6, 2026
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the exterior A-pillar trim had detached from the vehicle. The dealer was made aware ... Read more
Incident date: Mar 15, 2026
This vehicle was involved in an accident. The car crashed into a concrete barrier separating the interstate highway. The front passenger airbag appeared to only partly deploy, and the driver air bag did not deploy.
Crash
Incident date: Mar 15, 2026
The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed a blank image. The contact received notification of NTHSA Campaign Number: 24V951000 (BACK OVER PREVENTION); and associated the failure with the recall. However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that... Read more
Incident date: Mar 15, 2026
We have dropped off our vehicle in January of 2026 for an engine recall with Toyota. We are about to go into the 8th month of no repair. We have a Toyota Brand Engagement Center Case number 260615000517. Still no engine ID'd by corporate nor any updates towards eta. We have a loaner, but our truck is sitting with brand new tires and loosing value daily.
Incident date: Jul 13, 2026
I've had consistent issues with the vehicle accelerating and shifting. These include sluggish acceleration, loss of power and sputtering when we've come to a complete stop and starting to move again. We've almost been hit by other vehicles at least over 20 times because the vehicle has failed to accelerate when pulling into a roadway. The car hesitates during acceleration regardless of how much I... Read more
Incident date: Jun 29, 2026
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the ABS, traction control, and sev... Read more