Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Jul 5, 2026
My vehicle is exhibiting a loss of drive power, particularly uphill, with a diagnostic code of P0088 (Fuel Rail/System Pressure Too High). This is the same defect addressed by recall campaign 23V634000 (Kia SC281), covering the high-pressure fuel pump / fuel control valve plunger on 2018-2021 Stinger vehicles. I had the SC281 recall repair completed on this vehicle on Novermber 16th 2024. I am now... Read more
Incident date: Jul 18, 2026
I am submitting this complaint because I believe this issue presents a serious safety concern. My 2014 Hyundai Sonata experienced a failure related to the steering angle sensor, causing the ESC, ABS, and traction control warning lights to illuminate while driving. As a result, these important safety systems lost functionality and were no longer available to assist in maintaining vehicle stability ... Read more
Incident date: Jul 17, 2026
I was driving on the interstate and the tread just separated from the sidewalks. 235/65R17. I didn’t hit anything. There was no damage to the tire. It just disintegrated.
Incident date: Jul 17, 2026
The issue my car is having happens when the car is but I am at a complete stop and the auto on/off stop engages. I start again and turn the wheel all the way to the left and begin to drive. The wheel locks, then violently snaps back. In some instances it will set off the sensors and disengage the vehicle while I’m pulled out into traffic. I have brought this to the dealerships attention as well ... Read more
Incident date: Jul 17, 2026
The infotainment center screen in my 2021 Kia Sportage is DELAMINATING. The uv gel adhesive that holds the screen is failing. This is a known widespread safety issue as many controls are handled through the infotainment touch screen as well as the screen displaying the back up camera visability. You should force Kia to fix this problem past 3 years /36000 miles! Please advise me.
Incident date: Jul 18, 2026
When using the CarPlay feature I am not able to use the maps. When using the maps the it glitches out and constantly reroutes spastically and feels very unsafe while driving. I looked up if this was a common issue with other 2024 rav4 owners and I learned it is. It was explained as an issue with the antenna not being able to keep up with the location of the phone. This issue has caused me to not b... Read more
Incident date: Jul 18, 2026
Typical known issue with the 10speed transmission. Stall shifting between 3rd and 5th gear. When shifting under acceleration and shifting from 3rd to 5th the transmission hangs and then slams into 5th. Happens frequently.
HONDA
PASSPORT
(2021) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE
Jul 18, 2026
Incident date: Jun 23, 2026
The interior door latch is electronic with a manual lever in case it loses power. The problem is the electronic latch will occasionally malfunctions, and the door is partially open. When this happens, you cannot get the door to open all the way with the electric door latch or the manual door latch. The only way to get it open is to pull very hard on the door to close it again or get someone to pus... Read more
Incident date: Jun 23, 2026
The interior door latch is electronic with a manual lever in case it loses power. The problem is the electronic latch will occasionally malfunctions, and the door is partially open. When this happens, you cannot get the door to open all the way with the electric door latch or the manual door latch. The only way to get it open is to pull very hard on the door to close it again or get someone to pus... Read more
Incident date: Jun 23, 2026
Caught fire while driving
Fire
Incident date: Jul 16, 2026
Caught fire while driving
Fire
Incident date: Jul 16, 2026
The idle start stop system on my 2024 Honda Odyssey sometimes works, and then other times will leave me stranded at a stoplight, making it a grave safety concern. After the engine does not restart you have to turn the car completely off put it in park turn it all the way back on and then continue driving. This is not related to any of the climate controls being onto high or energy being consumed. ... Read more
Incident date: Jul 18, 2026
While driving on hight speed traffic Nissan Rogue CVT Malfunction poped-up on info-screen and all light turn on the cluster, vehicle just allowed me to stop (not a safe area), the issue the engine would disable operation. Could not drive to a safe place The vehicle was in a highway danger zone.Until 30-40 minutes after would allow u to drive to a safe area. This is a big issue for the owners, feel... Read more
Incident date: Jul 17, 2026
The vehicle experiences dangerous, unexpected engine stalling immediately following an Auto Idle Stop event. Upon coming to a complete stop at intersections, the engine shuts off as designed, but fails to automatically restart when the brake pedal is released. The vehicle completely locks up, leaving my family stranded in live traffic and requiring a manual reset of the ignition, which takes time ... Read more
Incident date: Sep 25, 2025
At about 6:50am July 7th 2026, I was getting in the exit lane of interstate 50 to exit. I merge into the lane and being applying my breaks since I was going about 55-60mph. However, my vehicle did not slow down. I began to press harder, it still did not slow down, so I pressed as hard as I could because I was rapidly approaching stopped vehicles. The vehicle began to make a grinding sound, it star... Read more
1 injured
Incident date: Sep 25, 2025
At about 6:50am July 7th 2026, I was getting in the exit lane of interstate 50 to exit. I merge into the lane and being applying my breaks since I was going about 55-60mph. However, my vehicle did not slow down. I began to press harder, it still did not slow down, so I pressed as hard as I could because I was rapidly approaching stopped vehicles. The vehicle began to make a grinding sound, it star... Read more
1 injured
Incident date: Apr 17, 2026
While driving my 2021 Ford Mustang Mach-E, the front electric drive unit failed suddenly with no warning signs, warning lights, unusual noises, or any prior indication of a problem. During the failure, multiple fault messages appeared on the instrument cluster, including warnings that disabled adaptive cruise control and indicated the all-wheel-drive system was no longer functioning. The vehicle b... Read more
Incident date: Jun 11, 2026
Our towing frame hitch receiver sheared off on one side.
Incident date: Jul 17, 2026
Engine blew up while my daughter was driving due to excessive oil consumption. Issue known by Volvo but we bought the car in 2023 and the 8year warranty recall was just about to expire and we knew nothing about it. Very dangerous
Incident date: Jun 22, 2026
The contact owns a 2025 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V710000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ha... Read more
Incident date: Feb 16, 2026
Driving and open areas or in town car will automatically break. Multiple times over 45 miles an hour and lock up the brakes then accelerate car has been in and out of the dealership 7 to 10 times1 time for 10 months straight. Vehicle collision lights have come on for side rear and front collisions when brakes lock up and then accelerate we videoed and taken pictures showing no cars surrounding dur... Read more
2 injured
Incident date: Jun 15, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine, steering. Purchased the car from a certified dealership in January 2026. After 3 months of driving, the car began exhibiting performance issues. During a normal acceleration pattern, the car would go into a ‘limp mode’ where all dashboard lights would turn on and the car’s performance ... Read more
Incident date: Jun 15, 2026
I am reporting a potential safety issue involving my 2020 Jeep Grand Cherokee Limited X. The vehicle developed a condition in which it would not stay running. I brought the vehicle to an authorized Jeep dealership, Valley Motor City in Cuyahoga Falls, Ohio, for a scheduled service appointment on May 19, 2026. The dealership diagnosed and completed approximately $5,200 in repairs. On June 11, 2026,... Read more
Incident date: Jul 12, 2026
I am reporting a potential safety issue involving my 2020 Jeep Grand Cherokee Limited X. The vehicle developed a condition in which it would not stay running. I brought the vehicle to an authorized Jeep dealership, Valley Motor City in Cuyahoga Falls, Ohio, for a scheduled service appointment on May 19, 2026. The dealership diagnosed and completed approximately $5,200 in repairs. On June 11, 2026,... Read more
Incident date: Jul 18, 2023
The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue; however, several letters confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time f... Read more
Incident date: Jul 18, 2023
The contact’s mother-in-law owns a 2020 GMC Sierra 1500. The contact stated that while her brother-in-law was starting the vehicle, the brake, service engine, and engine warning lights illuminated and the vehicle failed to start. The contact stated that the failure was associated with NHTSA Action Number: EA25007 (ENGINE, ENGINE, AND ENGINE COOLING) and PE25001 (ENGINE, ENGINE, AND ENGINE COOLIN... Read more
Incident date: Jul 18, 2023
The contact’s mother-in-law owns a 2020 GMC Sierra 1500. The contact stated that while her brother-in-law was starting the vehicle, the brake, service engine, and engine warning lights illuminated and the vehicle failed to start. The contact stated that the failure was associated with NHTSA Action Number: EA25007 (ENGINE, ENGINE, AND ENGINE COOLING) and PE25001 (ENGINE, ENGINE, AND ENGINE COOLIN... Read more
Incident date: Jul 16, 2026
On XXX at approximately 1:20 PM, my 2026 Subaru Solterra (approx. 4,761 miles) experienced a sudden loss of motive power while I was driving on a 4 lane trunk highway at approximately 40mph. The vehicle's drive system shut down without warning and the instrument cluster displayed "EV system malfunction – Visit Your Dealer." The vehicle would not deliver any propulsion. I was able to coast to ... Read more
Incident date: Jul 16, 2026
On XXX at approximately 1:20 PM, my 2026 Subaru Solterra (approx. 4,761 miles) experienced a sudden loss of motive power while I was driving on a 4 lane trunk highway at approximately 40mph. The vehicle's drive system shut down without warning and the instrument cluster displayed "EV system malfunction – Visit Your Dealer." The vehicle would not deliver any propulsion. I was able to coast to ... Read more
Incident date: Jul 16, 2026
The contact owns a 2022 Ford F-250 SD. The contact stated that while driving at slow speeds over a speed bump and raising the foot off the accelerator pedal, the engine continued to rev for an additional four seconds after releasing the accelerator pedal. Additionally, while pulling into the traffic and depressing the accelerator pedal, the vehicle failed to immediately accelerate as intended. The... Read more
Incident date: May 26, 2026
The instrument cluster continues to fail after repair to Hyundai recall #304 was done. Heads-up display failed, flickered, restarted. Instrument cluster turned off and flashed “signal not found” for approximately 45 minutes before returning. Necessary information to legally and safely drive was inaccessible including speed, fuel readings, status of regenerative breaking, error lights, and crui... Read more
Incident date: Jul 15, 2026
The contact owns a 2015 Chrysler Town and Country. The contact stated that while sitting in the vehicle with the vehicle turned off, the front driver's side seat headrest exploded without warning or impact. There was no injury sustained; however, the contact had a headache afterwards. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the... Read more
Incident date: Jul 12, 2026
I have Autoimmune disorder and extreme inflammation. Simply Google Dissecting Cellulitis of the Scalp to truly understand how much i hate my glass or whatever material roof which after Ceramic Tinting limousine tint the roof my condition has worsen since I got this vehicle last November. I've always had Audis and I need help please!
Incident date: Jul 17, 2026
The contact owns a 2006 Ford Crown Victoria. The contact stated that while reversing, the vehicle was sluggish. The contact applied more pressure to the accelerator pedal; however, the vehicle unintendedly shifted into drive (D), accelerated, and struck the rear of a parked, unoccupied vehicle while blocking oncoming traffic. The contact stated that upon shifting into reverse (R) a second time and... Read more
Crash
Incident date: Jul 17, 2026
The contact owns a 2006 Ford Crown Victoria. The contact stated that while reversing, the vehicle was sluggish. The contact applied more pressure to the accelerator pedal; however, the vehicle unintendedly shifted into drive (D), accelerated, and struck the rear of a parked, unoccupied vehicle while blocking oncoming traffic. The contact stated that upon shifting into reverse (R) a second time and... Read more
Crash
Incident date: Jul 1, 2025
The vehicle has had regular maintenance, oil change, and inspection including the brakes. My boyfriend is visiting me in [XXX] from the [XXX]. OnXXX while driving the vehicle the engine started. Making a ticking noise especially during idle and when accelerating in idle. About 15 minutes after the ticking stopped and all of a sudden there's a complete loss of breaks they locked up and the driver w... Read more
Incident date: Jul 2, 2024
I brought my vehicle to an authorized dealer for three open safety recalls. Two were performed at no charge. The third, the VANOS adjustment unit screw connection recall, was not performed. The dealer stated in writing on the repair order that the vehicle has a broken valve cover bolt, that the valve cover will not seal properly, and that a new valve cover is recommended to complete the recall. Th... Read more
Incident date: Jun 18, 2025
"The vehicle suffered a sudden, catastrophic high-voltage powertrain failure while operating at highway speeds 300 miles away from home. The failure occurred immediately after the vehicle received the manufacturer's Safety Recall 68C / NHTSA Campaign Number 24V-814 software update. The software flash completely 'bricked' the high-voltage battery system, induced an immediate vehicle shutdown, and s... Read more
Incident date: Jun 18, 2025
"The vehicle suffered a sudden, catastrophic high-voltage powertrain failure while operating at highway speeds 300 miles away from home. The failure occurred immediately after the vehicle received the manufacturer's Safety Recall 68C / NHTSA Campaign Number 24V-814 software update. The software flash completely 'bricked' the high-voltage battery system, induced an immediate vehicle shutdown, and s... Read more
Incident date: Jul 16, 2026
The vehicle was taken to the dealership for Recall 304 (NHTSA Campaign 26V400), which was supposed to fix an instrument panel/heads-up display (HUD) communication loop crash. However, the software update merely isolated the crash so that only the HUD goes black and reboots while driving. The underlying signal drop or hardware defect is still actively occurring. The issue may appear to be a loose p... Read more
Incident date: Jul 17, 2026
This vehicle lacks an engine immobilizer, a defect that has made 2011-2022 Hyundai and Kia vehicles unusually susceptible to theft via a method widely publicized on social media as the "Kia Challenge." My vehicle was stolen using this method, driven approximately 30-40 miles, and abandoned. It was found stripped of parts, including the catalytic converter. This defect is already the subject of a n... Read more
Incident date: Jul 17, 2026
This vehicle lacks an engine immobilizer, a defect that has made 2011-2022 Hyundai and Kia vehicles unusually susceptible to theft via a method widely publicized on social media as the "Kia Challenge." My vehicle was stolen using this method, driven approximately 30-40 miles, and abandoned. It was found stripped of parts, including the catalytic converter. This defect is already the subject of a n... Read more
Incident date: Jul 15, 2019
1. What component or system failed or malfunctioned, and is it available for inspection upon request? I purchased my 2018 Honda Accord in 2024, and in 2025, I experienced significant issues with the vehicle. During my visits to both Honda of Southaven and Honda of Tupelo, they indicated that the head gasket might be the problem, which is a known issue with this model. I believe the malfunction is... Read more
Incident date: Jul 10, 2026
The engine consumes excessive oil due to the known Theta II piston oil control ring defect that the manufacturer documents in its own Technical Service Bulletin ENG222, covering this engine family across model years 2011 to 2024. The vehicle loses over one quart of oil per 1,000 miles with no external leak and no oil pressure warning. The manufacturer's authorized dealer completed the entire TSB ... Read more
Incident date: Jul 10, 2026
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera intermittently failed to display an im... Read more
Incident date: Apr 1, 2025
The Stop/Start function malfunctions frequently. On multiple ocassions, the computer system glitches causing the automatic parking brake to engage, the gear shift to lock, and the vehicle to become stuck. This has happened several times while the car was idling at a stop light, causing traffic safety issues each time. There is no warning light or system notification. Regular mechanics are not able... Read more
Incident date: Apr 1, 2025
The contact owns a 2016 Ford Flex. The contact stated that while reversing, the rear-view camera displayed a blank or distorted screen. In addition, the contact stated that the rear-view camera flickered on and off and the rear-view camera unavailable message was displayed. The dealer was made aware of the failure, and the contact was informed that parts were unavailable to repair the vehicle. The... Read more
Incident date: Apr 1, 2025
The contact owns a 2016 Ford Escape. The contact stated that the rear-view camera was occasionally inoperable. While reversing, the camera turned off without warning. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was ... Read more
Incident date: Apr 1, 2026
DROVE VEHICLE FROM THE MARKET TO HOME AND VEHICLE LOST SHIFT CAPABILITY IN THE PROCESS OF PUTTING CAR FROM DRIVE POSITION INTO PARK. HAD TO USE EMERGENCY BRAKE TO HOLD CAR FROM MOVING. WAS TOLD BY RECALL CENTER THAT I HAD TO HAVE A DIAGNOSTIC BY A DEALER TO CONFIRM THAT RECALL WAS THE ISSUE AND THAT THEY DO NOT HAVE A SOLUTION YET. WORK IN PROCESS. I HAD CAR TOWED TO DEALERSHIP AND IT WAS DUE T... Read more
Incident date: Apr 1, 2026
I am submitting this complaint to request that the National Highway Traffic Safety Administration (NHTSA) document and evaluate what may be a broader defect affecting certain Toyota Sienna vehicles and determine whether it presents a potential safety-related defect trend. My 2015 Toyota Sienna was diagnosed by an authorized Toyota dealership with an external rear-bank head gasket leak. A head gask... Read more