Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 122,131 complaints for HONDA
Incident date: Apr 7, 2026
The power steering system software problem undriveable. The AWD failed said undriveable. Only 30k miles on it and it just locked and couldnt steering right to left in the middle of traffic. Could have caused a bad accident lycjuly my kids weren't in the car. The computer software took over completely made my car uncontrollable. Have a video of all warnings that came on.
Incident date: Apr 7, 2026
The power steering system software problem undriveable. The AWD failed said undriveable. Only 30k miles on it and it just locked and couldnt steering right to left in the middle of traffic. Could have caused a bad accident lycjuly my kids weren't in the car. The computer software took over completely made my car uncontrollable. Have a video of all warnings that came on.
Incident date: Apr 2, 2026
When driving on the highway at the speed of traffic, the check engine light appeared and was followed by a loss of engine power. Vehicle had to be pulled over to the shoulder. After shutting the vehicle off and turning it back on, engine power was restored. Vehicle is available for inspection upon request. Safety is a major concern if unable to move the vehicle out of traffic before coming to a ... Read more
Incident date: Apr 2, 2026
When driving on the highway at the speed of traffic, the check engine light appeared and was followed by a loss of engine power. Vehicle had to be pulled over to the shoulder. After shutting the vehicle off and turning it back on, engine power was restored. Vehicle is available for inspection upon request. Safety is a major concern if unable to move the vehicle out of traffic before coming to a ... Read more
Incident date: Apr 2, 2026
When driving on the highway at the speed of traffic, the check engine light appeared and was followed by a loss of engine power. Vehicle had to be pulled over to the shoulder. After shutting the vehicle off and turning it back on, engine power was restored. Vehicle is available for inspection upon request. Safety is a major concern if unable to move the vehicle out of traffic before coming to a ... Read more
Incident date: Apr 7, 2026
I was driving to work on April 7th, 2026 and parked the vehicle at my company parking lot. Prior to parking, I noticed unusual smell and then parked the vehicle. I parked the vehicle around 8.10 am and I got the call from my facilities manager around 8.30-8.40 am that my car caught on fire and by that time I noticed Houston Fire Department extinguishing the fire. There were no check engine sign an... Read more
Fire
Incident date: Apr 7, 2026
I was driving to work on April 7th, 2026 and parked the vehicle at my company parking lot. Prior to parking, I noticed unusual smell and then parked the vehicle. I parked the vehicle around 8.10 am and I got the call from my facilities manager around 8.30-8.40 am that my car caught on fire and by that time I noticed Houston Fire Department extinguishing the fire. There were no check engine sign an... Read more
Fire
Incident date: Apr 7, 2026
I was driving to work on April 7th, 2026 and parked the vehicle at my company parking lot. Prior to parking, I noticed unusual smell and then parked the vehicle. I parked the vehicle around 8.10 am and I got the call from my facilities manager around 8.30-8.40 am that my car caught on fire and by that time I noticed Houston Fire Department extinguishing the fire. There were no check engine sign an... Read more
Fire
Incident date: Apr 1, 2026
Steering sticks in a spot and requires extra push to make it turn which can cause a jerky motion.
Incident date: Apr 3, 2026
Odometer Fraud. The contact purchased a 2011 Honda Pilot. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was 115,776 and at the time of registration. The contact stated the vehicle was currently at 116,187 miles. The contact recently received a Carfax Repo... Read more
Incident date: Apr 7, 2026
Head gasket failure was diagnosed by a certified dealer. The only symptom leading up to the failure was slight hesitation when starting the vehicle. Safety issues include sudden engine power loss, engine fire, overheating, and reduced visibility from thick white smoke, and the potential loss of steering or braking power.
Incident date: Apr 7, 2026
Head gasket failure was diagnosed by a certified dealer. The only symptom leading up to the failure was slight hesitation when starting the vehicle. Safety issues include sudden engine power loss, engine fire, overheating, and reduced visibility from thick white smoke, and the potential loss of steering or braking power.
Incident date: Mar 30, 2026
Rear Hatch glass has shattered while the vehicle is unoccupied two times now. Honda said it was inspected and was fine after the first rear glass was replaced and then the same thing happened again. They state they have no recall, just a safety inspection. Service bulletin 24-012. First Date of damage: 12/15/2023 Second Date of Damage: 3/30/2026
Incident date: Apr 7, 2026
Upon start-up the driver display was off, showing no information. Center infotainment display remained on. Attempted infotainment reset by pressing and holding the hang-up call button on the steering wheel, and after approximately 30 seconds the infotainment display turned off, driver display remained off. Shutdown and started car, both screens remained off.
Incident date: Apr 15, 2025
The contact owns a 2024 Honda HR-V. The contact stated that while driving at various speeds, the instrument cluster went black. The contact stated that the failure had occurred while the cruise control was activated while driving in the rain or whenever the weather was dry. The contact stated that the failure was intermittent, and there was a message that several undisclosed safety features were d... Read more
Incident date: Apr 15, 2025
The contact owns a 2024 Honda HR-V. The contact stated that while driving at various speeds, the instrument cluster went black. The contact stated that the failure had occurred while the cruise control was activated while driving in the rain or whenever the weather was dry. The contact stated that the failure was intermittent, and there was a message that several undisclosed safety features were d... Read more
Incident date: Apr 6, 2026
A complaint is being filed regarding a **2025 Honda Civic** involving failure to diagnose and repair a safety-related suspension defect during the warranty period. While under warranty (~20,000 miles), a **clunking noise from the rear suspension** was repeatedly reported to Tamaroff Honda [XXX] ). Despite multiple service visits and complaints to both the dealership and American Honda (Case #XXX... Read more
Incident date: Apr 6, 2026
A complaint is being filed regarding a **2025 Honda Civic** involving failure to diagnose and repair a safety-related suspension defect during the warranty period. While under warranty (~20,000 miles), a **clunking noise from the rear suspension** was repeatedly reported to Tamaroff Honda [XXX] ). Despite multiple service visits and complaints to both the dealership and American Honda (Case #XXX... Read more
Incident date: Apr 6, 2026
A complaint is being filed regarding a **2025 Honda Civic** involving failure to diagnose and repair a safety-related suspension defect during the warranty period. While under warranty (~20,000 miles), a **clunking noise from the rear suspension** was repeatedly reported to Tamaroff Honda [XXX] ). Despite multiple service visits and complaints to both the dealership and American Honda (Case #XXX... Read more
Incident date: Apr 7, 2026
Tailgate glass shattered spontaneously
Incident date: Apr 30, 2025
On this Car the AC drain hose causes unnecessary expedited rust of the subframe as it drips on the subframe where the steering rack and pinion are. this causes that part of the subframe to rust abnormally faster than normal due to the water. The hose whould have been redirected away from the subframe to prevent safety issues.
Incident date: Mar 7, 2026
The car runs hot and needs antifreeze. I add antifreeze. The next week it runs hot again. There is no antifreeze leaking on the ground. The Honda dealer stated the antifreeze is leaking into the engine and blown a head gasket. I am advised this is very common problem for a Honda CRV. It should be a recall. This is why I am filing a complaint. The Honda dealer wants $7000 to fix it. The car... Read more
Incident date: Apr 7, 2026
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The co... Read more
Incident date: Mar 26, 2026
What component or system failed: The entire Air Conditioning system, specifically the AC Compressor, Condenser, and Evaporator, failed catastrophically. The authorized Honda dealer diagnosed it as "Black Death," meaning the AC compressor internally shattered, sending metal shrapnel and contaminated oil throughout all AC lines and components. How was your safety put at risk: This failure is a SEVE... Read more
Incident date: Mar 26, 2026
What component or system failed: The entire Air Conditioning system, specifically the AC Compressor, Condenser, and Evaporator, failed catastrophically. The authorized Honda dealer diagnosed it as "Black Death," meaning the AC compressor internally shattered, sending metal shrapnel and contaminated oil throughout all AC lines and components. How was your safety put at risk: This failure is a SEVE... Read more
Incident date: Mar 18, 2026
I own a 2019 Honda Pilot. The transmission failed and was replaced under warranty in October 2023. In March 2026, the same transmission problem occurred again and the vehicle is now not drivable. The dealership diagnosed the issue and estimated the repair cost to exceed $19,000. The manufacturer, American Honda Motor Co., Inc., opened and then closed my case (#16240409) without explanation and has... Read more
Incident date: Apr 1, 2026
Odometer Fraud. The contact purchased a 2008 Honda Accord. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale on Facebook Marketplace. At the time of purchase, the mileage was 130,000. While cleaning the vehicle, the contact located a receipt that showed the mileage at 233,553. The seller blocked the contact’s phone calls. The Police Department was co... Read more
Incident date: Jan 2, 2026
Warranty work has not been completed and I have had this issue for months.
Incident date: Jan 2, 2026
Warranty work has not been completed and I have had this issue for months.
Incident date: Jan 2, 2026
Warranty work has not been completed and I have had this issue for months.
Incident date: Apr 5, 2026
On April 5, 2026, I was stopped at a busy intersection waiting to turn left. When I proceeded through the light, the car's sensor suddenly went off and the car braked violently. I thought I had hit something in the road. (I was driving in one pedal mode). There was nothing in the road, and I had not collided with anything. The car just decided to brake because it incorrectly sensed something in my... Read more
Incident date: Apr 5, 2026
On April 5, 2026, I was stopped at a busy intersection waiting to turn left. When I proceeded through the light, the car's sensor suddenly went off and the car braked violently. I thought I had hit something in the road. (I was driving in one pedal mode). There was nothing in the road, and I had not collided with anything. The car just decided to brake because it incorrectly sensed something in my... Read more
Incident date: Apr 5, 2026
On April 5, 2026, I was stopped at a busy intersection waiting to turn left. When I proceeded through the light, the car's sensor suddenly went off and the car braked violently. I thought I had hit something in the road. (I was driving in one pedal mode). There was nothing in the road, and I had not collided with anything. The car just decided to brake because it incorrectly sensed something in my... Read more
Incident date: Apr 6, 2026
Head gasket 2 has failed on my vehicle.
Incident date: Mar 25, 2026
I leased this vehicle in Oct2019 and then brought this vehicle and till date did 44710 miles and on 2/25 we had multiple warnings on the dashboard regarding lane assist failure, adaptive cruise control, break system failure, forward collision failure and many more warnings, we took it to Honda Dealer to investigate and they said that he don’t Monocular camera has to be replaced with a estimate... Read more
Incident date: Mar 25, 2026
I leased this vehicle in Oct2019 and then brought this vehicle and till date did 44710 miles and on 2/25 we had multiple warnings on the dashboard regarding lane assist failure, adaptive cruise control, break system failure, forward collision failure and many more warnings, we took it to Honda Dealer to investigate and they said that he don’t Monocular camera has to be replaced with a estimate... Read more
Incident date: Mar 25, 2026
I leased this vehicle in Oct2019 and then brought this vehicle and till date did 44710 miles and on 2/25 we had multiple warnings on the dashboard regarding lane assist failure, adaptive cruise control, break system failure, forward collision failure and many more warnings, we took it to Honda Dealer to investigate and they said that he don’t Monocular camera has to be replaced with a estimate... Read more
Incident date: Apr 8, 2025
Basically, numerous errors lite up the dashboard. But the car itself was running ok mechanically. I took it in for service and after a couple of non sensical diagnoses. It was determined to be the multipurpose camera in the windshield area. And they want two thousand dollars to fix it. I know most people purchased a vehicle like this in order not to encounter repair bills like this (that aren’t ... Read more
Incident date: Apr 8, 2025
Basically, numerous errors lite up the dashboard. But the car itself was running ok mechanically. I took it in for service and after a couple of non sensical diagnoses. It was determined to be the multipurpose camera in the windshield area. And they want two thousand dollars to fix it. I know most people purchased a vehicle like this in order not to encounter repair bills like this (that aren’t ... Read more
Incident date: Apr 8, 2025
Basically, numerous errors lite up the dashboard. But the car itself was running ok mechanically. I took it in for service and after a couple of non sensical diagnoses. It was determined to be the multipurpose camera in the windshield area. And they want two thousand dollars to fix it. I know most people purchased a vehicle like this in order not to encounter repair bills like this (that aren’t ... Read more
Incident date: Apr 4, 2026
My 2018 CRV was taken to Dick Ide Honda for a recall on my fuel pump. The next day I was driving my car and it just stopped running and I drifted off to the side of the road. It would not start up but had power in the car. No warning signs or lights. I had it towed back to dealer that just worked on it and they stated that they did nothing wrong and and now they need to do a system check / diagn... Read more
Incident date: Apr 2, 2026
Rear camera/center display going black. No alarming when backing up when screen is black. Previous recall 23V431000 did not fix problem
Incident date: Apr 4, 2026
While operating my 2019 Honda Ridgeline at normal driving speed, the vehicle experienced a sudden and catastrophic engine failure without warning. Immediately prior to failure, a loud metallic knocking/hammering noise developed from the engine area. Within seconds, the engine lost power and shut off completely while the vehicle was in motion. After the shutdown, the vehicle would not restart. Att... Read more
Incident date: Apr 5, 2026
Upon coming to a complete stop, the engine has failed to reengage causing the car to stall in traffic. The car has restarted after being turned off and restarting but with traffic moving all around us and cars behind honking because they think we are failing to go. If we happened to stop in an intersection it could be even more dangerous. This has happened 3 times so far I. The past couple of mont... Read more
Incident date: Mar 4, 2026
I am submitting this complaint to report a catastrophic engine failure in my 2019 Honda Pilot Elite that is consistent with the defect described in NHTSA Safety Recall 23V-751, and to request that my vehicle be included in the recall or that the scope of the recall be expanded. My vehicle, manufactured in July 2018, experienced a sudden onset of engine knocking accompanied by a flashing check eng... Read more
Incident date: Apr 2, 2026
Multiple dash lights are on and vehicle is running poorly. Was told it was the differential dual pump fluid it was replaced. Dashboard lights are still on. Battery is not that old removed any corrosion on it but still getting dashboard lights.
Incident date: Mar 23, 2026
The contact owns a 2019 Honda Accord. The contact stated that while operating the vehicle, several unknown warning lights illuminated. Additionally, the tire pressure monitoring system, Emissions system, ABS, and electric power steering warning lights were illuminated. Additionally, there were alerts for the adaptive cruise control, collision mitigation, and road departure systems displayed. The v... Read more
Incident date: Mar 23, 2026
The contact owns a 2019 Honda Accord. The contact stated that while operating the vehicle, several unknown warning lights illuminated. Additionally, the tire pressure monitoring system, Emissions system, ABS, and electric power steering warning lights were illuminated. Additionally, there were alerts for the adaptive cruise control, collision mitigation, and road departure systems displayed. The v... Read more
Incident date: Apr 2, 2026
I brought my vehicle to a Honda dealership for a safety recall repair (airbag/SRS related). After the repair, the SRS warning light appeared on my dashboard, indicating a potential safety issue with the airbag system. This issue was not present before the recall repair. It appeared shortly after the dealership completed the service. I contacted the dealership multiple times, but they have not resp... Read more
Incident date: Apr 2, 2026
I brought my vehicle to a Honda dealership for a safety recall repair (airbag/SRS related). After the repair, the SRS warning light appeared on my dashboard, indicating a potential safety issue with the airbag system. This issue was not present before the recall repair. It appeared shortly after the dealership completed the service. I contacted the dealership multiple times, but they have not resp... Read more