Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Jun 26, 2026
The car would not accelerate when pressing accelerator, they said the clutch assembly malfunctioned, confirmed by documentation. Myself and others had our safety at risk because the car could not be controlled properly while on the road. The car was taken to the dealer and they confirmed the problem. The dealer's service center gave inspection, and confirmed the problem. The warning message did no... Read more
Incident date: Jun 26, 2026
While driving my 2019 Honda Odyssey at highway speeds on the 60 freeway, the vehicle experienced a sudden and total engine failure/stall without prior warning. I had all my kids in the car as well. CHP advised to call Honda The sudden stalling resulted in an immediate loss of engine power, creating an unsafe scenario on a high-speed freeway. I was forced to navigate the vehicle across traffic ... Read more
Incident date: Jun 26, 2026
While driving my 2019 Honda Odyssey at highway speeds on the 60 freeway, the vehicle experienced a sudden and total engine failure/stall without prior warning. I had all my kids in the car as well. CHP advised to call Honda The sudden stalling resulted in an immediate loss of engine power, creating an unsafe scenario on a high-speed freeway. I was forced to navigate the vehicle across traffic ... Read more
Incident date: Apr 1, 2026
I am submitting this complaint regarding the engine timing chain failure in my 2015 GMC Terrain because I believe it presents a serious safety hazard. Before the failure, the vehicle began experiencing intermittent symptoms, including engine jerking, shaking, rough operation, abnormal engine noises, and an intermittent check engine light. While driving on the highway, the engine timing chain fail... Read more
Incident date: Jul 20, 2026
SUPPLEMENTAL — REFERENCE ODI 11742372 Follow-up to ODI 11742372, 2018 Acura MDX, VIN 5J8YD3H33JL******. Intermittent multipurpose camera failure, DTC U3000-49, causing simultaneous loss of CMBS, ACC, LKAS, and RDM. The defect remains unresolved and I have been unable to obtain diagnosis or repair through Acura's authorized service network. Acura Client Relations case 16409871 was opened. Acur... Read more
Incident date: Jul 20, 2026
SUPPLEMENTAL — REFERENCE ODI 11742372 Follow-up to ODI 11742372, 2018 Acura MDX, VIN 5J8YD3H33JL******. Intermittent multipurpose camera failure, DTC U3000-49, causing simultaneous loss of CMBS, ACC, LKAS, and RDM. The defect remains unresolved and I have been unable to obtain diagnosis or repair through Acura's authorized service network. Acura Client Relations case 16409871 was opened. Acur... Read more
Incident date: Jul 20, 2026
My 2021 Honda Pilot has a recurring electrical/network communication failure that causes “Network Communication Lost” and “MOST Net Off” messages to appear on the infotainment screen. When this occurs, the infotainment system malfunctions, audio becomes unavailable, and the backup camera display is lost without warning. The problem is intermittent, unpredictable, and has occurred numerous ... Read more
Incident date: Jul 20, 2026
After recall 68C (NHTSA 25V-741), a software-only update applied after my high-voltage battery passed physical inspection, my 2024 Jeep Wrangler 4xe began severely limiting battery discharge power during normal driving. This was not present before the update. The vehicle limits high-voltage battery output during sustained load, such as climbing grades and highway merging, at states of charge as hi... Read more
Incident date: Jul 20, 2026
After recall 68C (NHTSA 25V-741), a software-only update applied after my high-voltage battery passed physical inspection, my 2024 Jeep Wrangler 4xe began severely limiting battery discharge power during normal driving. This was not present before the update. The vehicle limits high-voltage battery output during sustained load, such as climbing grades and highway merging, at states of charge as hi... Read more
Incident date: Jul 14, 2026
After recall 68C (NHTSA 25V-741), a software-only update applied after my high-voltage battery passed physical inspection, my 2024 Jeep Wrangler 4xe began severely limiting battery discharge power during normal driving. This was not present before the update. The vehicle limits high-voltage battery output during sustained load, such as climbing grades and highway merging, at states of charge as hi... Read more
Incident date: Jul 17, 2026
I was proceeding through a green light and the “BRAKE” warning engaged when I was going through the intersection - there was nothing in front of me. I had no control of the braking system. Thankfully, there were no other cars on the road. This has happened about 4 other times, including a couple of times on the freeway.
Incident date: Jun 6, 2025
While driving down the road the emergency braking turned on many times when I wasn’t even near a vehicle. It turned on about a total of 10 times without a car being unsafely in front of me. I just got this vehicle today and I’m worried about whether I should keep it or not because of this.
Incident date: Jun 6, 2025
I was driving down the highway at around 70 mph, with one passenger. There had been no indications that anything was wrong with the vehicle. Then I noticed the car slowing down though I had not let up on the gas, which I now understand is called 'limp mode'. The screen said 'service vehicle soon'. It kept slowing down while I carefully pulled to the side of the road. Thankfully I had been in the r... Read more
Incident date: Jun 6, 2025
When negotiating a curve the steering will lock to the right and must be manually adjusted by turning the wheel. A firm grip must be kept on the wheel so as not to over compensate for this issue. This has been happening for several months.
Incident date: Dec 1, 2025
When Highway Driving Assist / Lane Following Assist is active — confirmed by illuminated green HDA and lane assist indicators — the vehicle applies uncommanded steering torque, to the left or to the right, strong enough to force the vehicle out of its lane. This occurred on every drive, daily, from delivery on 7/2/2026 (approximately 23,200 miles) until the vehicle was brought in for service o... Read more
Incident date: Jul 21, 2026
The vehicle developed repeated front‑end structural and steering problems shortly after purchase. During normal driving, it produced loud popping, creaking, and clunking noises when turning, entering driveways, or driving over small inclines. Steering felt inconsistent and the front suspension felt unstable. These symptoms created a serious risk of loss of control. A dealer confirmed the proble... Read more
Incident date: Jul 21, 2026
The vehicle developed repeated front‑end structural and steering problems shortly after purchase. During normal driving, it produced loud popping, creaking, and clunking noises when turning, entering driveways, or driving over small inclines. Steering felt inconsistent and the front suspension felt unstable. These symptoms created a serious risk of loss of control. A dealer confirmed the proble... Read more
Incident date: Jul 21, 2026
This is a reoccuring issue and happens daily. When the vehicle is cold and sitting all day or all night, on the first 5 minutes of driving or so, when you push the accelerator pedal from a dead stop or rolling stop, there is no throttle/engine response for at least 1.5-2 seconds. This is a HIGHLY unsafe condition and can lead to a traffic collision. I have reached out to Toyota Corporate about thi... Read more
Incident date: Jul 21, 2026
This is a reoccuring issue and happens daily. When the vehicle is cold and sitting all day or all night, on the first 5 minutes of driving or so, when you push the accelerator pedal from a dead stop or rolling stop, there is no throttle/engine response for at least 1.5-2 seconds. This is a HIGHLY unsafe condition and can lead to a traffic collision. I have reached out to Toyota Corporate about thi... Read more
Incident date: Feb 28, 2026
The throttle feels like it’s being pressed even when my foot is ONKY on the brake.
Incident date: Jul 17, 2026
I purchased fgis car from a used car dealership, for over $6,000.00 , which is not a ton of money, but plenty enough to not have instant issues. Since my purchase in june 30, 2026, i have already had all of these issues occur. There is white smoke coming from the left tail pipe, it is sluggish when you push on the gas, there is black soot constantly on my rims that is extreamly hard to remove, th... Read more
Incident date: Jul 17, 2026
I purchased fgis car from a used car dealership, for over $6,000.00 , which is not a ton of money, but plenty enough to not have instant issues. Since my purchase in june 30, 2026, i have already had all of these issues occur. There is white smoke coming from the left tail pipe, it is sluggish when you push on the gas, there is black soot constantly on my rims that is extreamly hard to remove, th... Read more
Incident date: Jul 17, 2026
The contact owns a 2023 Chrysler Pacifica. The contact stated that while driving approximately 70 MPH, the vehicle went into LIMP Mode, shuddered, and then stalled. The message to "Stop - Pull Over Safely" was displayed on the instrument panel. The failure had occurred on several occasions. The contact researched and became aware of an unknown recall; however, the VIN was not under recall. The veh... Read more
Incident date: Jul 4, 2024
My 2024 Honda CR-V Hybrid experienced a severe total electrical failure that required a complete battery replacement. This massive electrical surge permanently damaged and corrupted the vehicle's infotainment head unit hardware. Ever since this power surge, the vehicle suffers from continuous, dangerous electronic malfunctions. Specifically, the Apple CarPlay and complete audio system intermittent... Read more
Incident date: Jul 12, 2026
The contact owns a 2025 Hyundai Tucson. The contact stated while driving at an undisclosed speed, the brakes independently activated. The contact stated that the vehicle decelerated to 60 MPH and the brake pedal was abnormally firm. The contact stated that the animals in the rear of the vehicle were thrown into the front seat of the vehicle. The contact stated that the seat warmer independently tu... Read more
Incident date: Jan 22, 2026
The contact owns a 2024 GMC Yukon. The contact stated that there was a strong mildew odor coming from the vehicle while entering the vehicle, and there was moisture around the trunk near the wiring harness. The vehicle was taken to Modern Auto Company (6224 MO-100, Washington, MO 63090), but the cause of the failure was not found. O'Fallon Buick GMC (2150 Technology Dr, O'Fallon, MO 63368) diagnos... Read more
1 injured
Incident date: Jan 22, 2026
The contact owns a 2024 GMC Yukon. The contact stated that there was a strong mildew odor coming from the vehicle while entering the vehicle, and there was moisture around the trunk near the wiring harness. The vehicle was taken to Modern Auto Company (6224 MO-100, Washington, MO 63090), but the cause of the failure was not found. O'Fallon Buick GMC (2150 Technology Dr, O'Fallon, MO 63368) diagnos... Read more
1 injured
Incident date: Jan 22, 2026
Pop up display indicates ABS failure, There exist already active recalls on 2019 Ram however according to Ram Customer Service my vehicle is not among current recalls. My issue is the same as my nephew. ‘Same truck, same year, . ABS failure , disables cruise control, 4 wheel drive, and says to have system serviced.
Incident date: Oct 1, 2025
The electric oil pump circuit board for the transmission failed, causing motive power loss. The vehicle is currently located at Ourisman Chantilly Kia and is available for inspection. Safety was compromised due to sudden loss of drive power while operating on public roads, creating a severe crash hazard. The failure was diagnosed and confirmed by Ourisman Chantilly Kia service department, which re... Read more
Incident date: Oct 1, 2025
The electric oil pump circuit board for the transmission failed, causing motive power loss. The vehicle is currently located at Ourisman Chantilly Kia and is available for inspection. Safety was compromised due to sudden loss of drive power while operating on public roads, creating a severe crash hazard. The failure was diagnosed and confirmed by Ourisman Chantilly Kia service department, which re... Read more
Incident date: Oct 1, 2025
2025 Honda Odyssey. When the auto start/stop engaged, the engine failed to turn back on when the brake was released. It left my family stranded at a stoplight for multiple minutes before my wife could get it going again. After going rounds with the dealership and Honda not being able to 'recreate the problem', they finally put in a new starter and the van worked for the next year. Fast forward... Read more
Incident date: Dec 31, 1969
Upon impact driver's side and passenger side airbags did not deploy.
Crash
1 injured
Incident date: Jul 15, 2026
While stopped at traffic lights or in traffic, the Auto Idle Stop system activates, but the engine sometimes fails to restart when I release the brake pedal. The vehicle becomes disabled in traffic, and I have to shift the transmission into Park (P) to restart the engine.
Incident date: Jul 3, 2026
While driving northbound on [XXX] from [XXX] into [XXX] during heavy rain, my vehicle experienced an uncommanded Automatic Emergency Braking (AEB) deployment just before the bridge. The sudden activation of the AEB system at highway speed on a wet surface caused the vehicle to lose traction, resulting in fishtailing and a subsequent head-on collision into the median. This malfunction not only put ... Read more
Crash
Incident date: Jul 19, 2026
My husband bought a 2018 Ford Escape and he took it back to the dealer because it was speeding up when he did not touch the gas and it was veering off the road. I put the vin# in the website and it pulled up 4 past recalls one of which fits the description of what he experienced.
Incident date: Jul 19, 2026
My husband bought a 2018 Ford Escape and he took it back to the dealer because it was speeding up when he did not touch the gas and it was veering off the road. I put the vin# in the website and it pulled up 4 past recalls one of which fits the description of what he experienced.
Incident date: Jul 1, 2026
The contact owns a 2022 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The local dealer was contacted and confirmed that parts were not yet available for the recall repair. The dealer informed the contact that the manufacturer would notify vehicle owners whenever the part became available. The manufacturer was not contacted. The co... Read more
Incident date: Jun 7, 2026
The contact owns a 2016 Acura ILX. The contact received notification of NHTSA Campaign Number: 25V859000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact h... Read more
Incident date: Jun 7, 2026
I have had 4 appointments for my 2023 Hyundai Palisade to have the recall on the seat belt buckles addressed. Each time, I am told by the dealership that Hyundai hasn't sent the part yet. I was told that Hyundai is only sending 10-15 parts at a time. There are a lot of these vehicles on the road, and at this rate, my car is never going to be fixed. There is also an open warranty for the 3rd ro... Read more
Incident date: Jun 7, 2026
I have had 4 appointments for my 2023 Hyundai Palisade to have the recall on the seat belt buckles addressed. Each time, I am told by the dealership that Hyundai hasn't sent the part yet. I was told that Hyundai is only sending 10-15 parts at a time. There are a lot of these vehicles on the road, and at this rate, my car is never going to be fixed. There is also an open warranty for the 3rd ro... Read more
Incident date: Jul 20, 2026
The contact owns a 2018 Ford EcoSport. The contact stated that while driving 55 MPH, there was an abnormal knocking sound coming from the engine, and the vehicle lost automotive power. The contact stated that while slowing down, the RPM became extremely elevated, and the low oil pressure warning light remained illuminated. The vehicle failed to accelerate, and the contact pulled over into a nearby... Read more
Incident date: Jun 1, 2026
The contact owns a 1983 Ford Mustang equipped with Starfire Tires, Tire Line: Starfire Solarus Classic, Tire Size: 185/75/R14, DOT Number: R748. The contact stated that immediately after installing the tires on the vehicle, the contact washed off the blue protective film from the driver’s side tire and discovered several cracks in the stripe on the white sidewall. The tire had arrived from the f... Read more
Incident date: May 4, 2026
The contact owns a 2022 Kia Sorento. The contact stated that while attempting to start the vehicle, the gear shifter was shifted to drive; however, the transmission failed to engage as intended. The accelerator pedal was depressed, and the vehicle unexpectedly rolled backwards. No warning lights were illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The veh... Read more
Incident date: Jul 21, 2026
My 2018 Kia Soul has failed on oil consumption test and needs and engine replacement. Kia knows of these issues with these cars but will not cover the engine replacement cost bc the class action suit does not cover oil consumption failure only rod bearings. This will be an issue sooner or later with the oil problem. Kia has several recalls on other vehicles for the exact same thing.
Incident date: Jul 21, 2026
The contact's wife owns a 2016 Ford Explorer. The owner received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the lower trim on the A-pillars on the front driver’s and passenger’s sides became loosened and pieces of the A-pillar trims fractured and detached f... Read more
Incident date: Feb 6, 2026
I have a 2023 Kia Sorento with approx 60k, purchased new from New Pot Richey Kia. Approx 7 days ago, while driving home from dropping my son at school, my transmission system error warning came on as well as my check engine light. My RPM'S would increased without corresponding acceleration, which meant my transmission, was slipping. I was also experiencing jerking during shifting. In addition to t... Read more
Incident date: Feb 6, 2026
The contact owns a 2017 Nissan Altima. The contact stated that while attempting to start the vehicle with a passenger inside the vehicle, the air big warning light illuminated. A dealer was contacted. The vehicle was taken to two separate dealers to be inspected, and it was determined that the air bag sensor module had failed and needed to be replaced. The vehicle was repaired. The manufacturer wa... Read more
Incident date: Feb 6, 2026
The contact owns a 2019 Honda CR-V. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated and started flashing. The vehicle started to decelerate, and the accelerator pedal was depressed; however, the vehicle lost motive power and stalled. The vehicle was towed to a dealer and was diagnosed with a high-pressure fuel pump failure. The vehicle was ... Read more
Incident date: Jul 4, 2026
Torque Converter failed Car jerks at low speeds. Car was unsafe to drive, vehicle had trouble accelerating when needed. Ford Garage inspected vehicle and diagnosed the problem. There was no warning lamps or messages.
Incident date: Apr 10, 2026
I brought my 2014 Ford F-150 to Gentilini Ford in Woodbine NJ in response to recall notice number 24S37 on XXX for an issue with the molded leadframe on the 6R80 transmission. The recall gave the option of reprogramming the existing leadframe or replacing the leadframe. My leadframe was reprogrammed and not replaced. Shortly after the recall while driving back to [XXX] from NC, the transmission... Read more