Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Jul 1, 2026
Vehicle suddenly seemed to shift while driving causing a loud sound, jerk and caused a loss of control suddenly.
Incident date: Jul 23, 2026
Vehicle suddenly seemed to shift while driving causing a loud sound, jerk and caused a loss of control suddenly.
Incident date: Jul 23, 2026
Our 2025 Honda Odyssey has repeatedly shut off or failed to restart while stopped. This has occurred approximately 10 times. The vehicle was previously taken to an authorized Honda dealership for this issue. The dealership diagnosed the battery as the cause and replaced it, but the same problem continued afterward. The two most recent incidents occurred on 7/21. During one incident, we were stopp... Read more
Incident date: Jul 23, 2026
I was driving at a low speed, less than 30 mph, and was approaching a curve in the road. I attempted to slow down by pressing the brake pedal, but the vehicle did not decelerate. Instead, it seemed to accelerate. I panicked and repeatedly pressed the brake pedal several more times, but the vehicle remained out of control. The vehicle left the roadway, went down a steep slope, struck bushes and tr... Read more
Crash
Incident date: Jul 21, 2026
Since purchasing my 2023 Nissan Rogue brand new, I have experienced severe drowsiness and an inability to breathe when driving in start-and-stop traffic. The issue peaked after a recent refueling stop, where raw gas fumes or exhaust heavily infiltrated the cabin. Immediately after driving away from the gas pump, I suffered acute chemical suffocation, gasping for air, experiencing body tremors, and... Read more
Incident date: Jul 21, 2026
Since purchasing my 2023 Nissan Rogue brand new, I have experienced severe drowsiness and an inability to breathe when driving in start-and-stop traffic. The issue peaked after a recent refueling stop, where raw gas fumes or exhaust heavily infiltrated the cabin. Immediately after driving away from the gas pump, I suffered acute chemical suffocation, gasping for air, experiencing body tremors, and... Read more
Incident date: Jul 21, 2026
I am filing a comprehensive complaint against Kia America and its authorized dealership for a prolonged failure to remedy a safety defect, ongoing consumer deception, and gross mismanagement of a federally mandated safety recall involving a severe fire hazard. Vehicle: 2022-2026 Kia Carnival NHTSA Recall Number: 26V232 (High-Pressure Fuel Pipe Leak) [Chronology of Complete Events] June 29, 202... Read more
Incident date: Jul 21, 2026
2019 BMW X4 with 60,000 miles. On July 23, 2026, BMW dealership found a leaking Transfer case and quoted me $8500 to replace. Along with a defected shark Fin antenna costing $3000. Failed Water pump and 2 major coolant line. All have lawsuit against BMW of America.
Incident date: Jul 7, 2026
The contact owns a 2010 Chevrolet Malibu. The contact stated that after driving for 5 miles, the vehicle went into LIMP Mode, with the message "Service Traction" displayed. The contact stated that the vehicle operated as intended after cooling down; however, the failure recurred after driving 5 miles. The vehicle was taken to the dealer, where it was diagnosed with high resistance in the BCM harne... Read more
Incident date: Jul 7, 2026
The power transfer unit (transfer case) went out as I was driving. I wasn't able to drive it and had to towed it to a mechanic. We found that later, the transfer case actuator and seals also needed replaced. Because this went out on a whim while I was driving, I had to continue through stop lights and traffic through downtown without a way to fully stop, control my speed, and was starting and rest... Read more
Incident date: Apr 4, 2026
I was driving during heavy rain when I heard and felt a big thump. I wasn't sure what happened as I did not hit anything in the road. I was in my neighborhood driving at low speeds (<30mph). When I got home, I realized my fender liners and lower splash guard of my car were missing. I went back out to retrieve these pieces of my car, and it appeared the fender liners and the splash guard got to... Read more
Incident date: Apr 4, 2026
The contact owns a 2016 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags). The contact stated that four local dealers were contacted. The contact was informed that parts were on back order. The manufacturer was not contacted. The contact had not experienced a failure associated with the unrepaired recall repair.
Incident date: Jul 23, 2026
The contact owns a 2025 Ford Escape. The contact stated that while driving 65 MPH, the message that the engine was overheating was displayed, and the vehicle drove under reduced power. The contact exited the highway, pulled into a gas station, and waited for the engine to cool down. The contact resumed driving, and the check engine warning light illuminated. The vehicle was driven to the residence... Read more
Incident date: Jul 23, 2026
While driving on a 75 MPH highway, the lower bumper cover, windscreen, and interior wheel well components spontaneously detached from the vehicle and got stuck under the car. There were no warming lamps, messages, or other symptoms; the vehicle was driving fine before the detachment. The vehicle has never been in a collision and had no visible damage to the bumper prior to the incident. The detach... Read more
Incident date: Jan 1, 2026
Formal Complaint – 2019 Buick Enclave Rear A/C Evaporator Failure I am filing a safety complaint regarding repeated refrigerant leaks and rear A/C evaporator failure on my 2019 Buick Enclave. My vehicle has 72,000 miles and has experienced two A/C system failures within 60 days. The first Freon leak was repaired under a GM special warranty. Only two months later, the system failed again, and th... Read more
Incident date: Oct 10, 2025
At the end of March 2026, the hybrid battery was replaced due to a recall by the dealership. After this, several software updates done, including the BCM, per technician's notes. In May 2026, my vehicle was found bricked in my driveway, unable to jump start, giving warnings regarding the dual charging system. After being towed to the dealership, they found my 12v battery was dead and stated that i... Read more
Incident date: Jul 23, 2026
The vehicle developed an intermittent but potentially dangerous engine control malfunction. After the engine reached normal operating temperature, the engine speed (RPM) would repeatedly surge while the vehicle was stopped in Park and Neutral, fluctuating from approximately 1,000 RPM to over 3,000 RPM without any throttle input from the driver. The condition occurred with the air conditioning turn... Read more
Incident date: Jul 22, 2026
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the check engine and ABS warning lights were illuminated. Additionally, the cruise control feature was deactivated. The vehicle was taken to the dealer, where it was diagnosed with ABS failure. The contact was informed that the ABS needed to be replaced. The vehicle was repaired; however, the failure r... Read more
Incident date: Mar 30, 2026
The contact owns a 2020 Mercedes-Benz E450 4Matic. While the contact’s son was driving at an undisclosed speed, the vehicle unexpectedly slowed down and failed to properly accelerate. The contact's son attempted to shift into reverse; however, the transmission was making an abnormal grinding sound. The vehicle was towed to the dealer to be diagnosed. The vehicle was diagnosed with drivetrain and... Read more
Incident date: Jul 16, 2026
The car shuts off at random times during me driving . Its like the car locks up steering and shuts completely down . Have to pull over and give the car time . And it shuts back on in and drives with poor accelerate after each issuse. The car is now shaking and making popping sounds while driving .
Incident date: Jul 23, 2026
Vehicle would not shift through gears while driving. Torque converter shudder. Dealer found excessive metal in trans pan. Had to replace transmission. Vehicle had 107, 000 miles. Almost $5700 to replace transmission.
Incident date: Jul 20, 2026
My trailblazer will not shift properly into drive from park or reverse. GM calls this a "loss of forward motion" or "delayed forward engagement" in their service bulletin TSB-24-NA-009. It is a safety issue because you never know when or how long the vehicle will take to engage and allow forward movement. This causes issues when leaving a parking spot or a driveway, especially on busy roads. ... Read more
Incident date: Sep 23, 2024
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactu... Read more
Incident date: Jul 19, 2025
The contact owns a 2023 Honda Pilot. The contact stated that while driving at an undisclosed speed, the second-row seats which were occupied had properly latched the seat belts; however, the seat belt alarm was activated. The seat belt warning light was illuminated. The failure reoccurred on several occasions. The vehicle was taken to a dealer where it was diagnosed that the seat wiring harness ne... Read more
Incident date: Jul 19, 2026
My 2021 Toyota RAV4 began experiencing intermittent shuddering and vibration at low speeds around May 2026. The condition occurred while accelerating from a stop or at slow speeds and became more frequent over time. Because the problem was intermittent, the dealership was initially unable to duplicate it. Independent inspection later found dark transmission fluid containing metal debris, indicatin... Read more
Incident date: Jul 19, 2026
Vehicle Information I am reporting multiple persistent safety-related defects in my 2025 Mazda CX-70 that began immediately after purchase and continue despite repeated service visits, software updates (including MSP66 on July 9, 2026), and good-faith repair attempts. These defects substantially impair the vehicle’s safety, drivability, reliability, and security. • Warning Lights & Phantom B... Read more
Incident date: Jul 2, 2026
Vehicle Information I am reporting multiple persistent safety-related defects in my 2025 Mazda CX-70 that began immediately after purchase and continue despite repeated service visits, software updates (including MSP66 on July 9, 2026), and good-faith repair attempts. These defects substantially impair the vehicle’s safety, drivability, reliability, and security. • Warning Lights & Phantom B... Read more
Incident date: Dec 1, 2025
The contact owns a 2016 Lincoln MKT. The contact received notification of NHTSA Campaign Number: 25V827000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side B-pillar trim had partially detached. Additionally, the contact stated that the rear-view camera was intermittently inoperable. The dealer was not contacted. The vehicle ... Read more
Incident date: Jul 22, 2026
The contact owns a 2017 Alfa Romeo Giulia. The contact stated that while driving at an undisclosed speed, the vehicle shut off suddenly. There was no warning light illuminated. The contact stated that on a separate occasion, the vehicle shut off while coming to a complete stop. The contact waited for 30 minutes before restarting the vehicle. The contact received notification of NHTSA Campaign Numb... Read more
Incident date: May 29, 2026
My 2020 Land Rover Defender 48V Mild Hybrid Electric Vehicle (MHEV) experienced a check engine light and hybrid electrical failure. Diagnostics by an authorized Jaguar Land Rover dealer confirmed code P0A1F-96 (Battery Energy Control Module / BECM internal component failure). This failure relates directly to an active, global safety recall issued by JLR (NHTSA Campaign 26V248 / JLR Recall D126)... Read more
Incident date: Jul 23, 2026
The contact owns a 2022 GMC Sierra 3500 equipped with Goodyear Tires, Tire Line: Wrangler Trailrunner AT, Tire Size: LT275/65/R20, DOT: (N/A). The contact stated that while hauling a camper and driving approximately 45 MPH and making a left turn, the driver's side rear tire had a blowout and the tread detached from the tire. During the failure, the camper swayed to the left. The contact was able t... Read more
Incident date: Jul 15, 2026
NHTSA Vehicle Safety Complaint Narrative I am submitting this complaint to report a serious safety incident involving the rear seat belt of a Ford rental vehicle obtained from Budget Rent A Car. My [XXX] grandson was properly restrained in a weight-appropriate booster seat and secured with the vehicle’s rear lap and shoulder seat belt in accordance with child passenger safety recommendations. ... Read more
Incident date: Jul 21, 2026
I brought my Chevrolet Suburban High Country in to the dealer pursuant to a recall for engine issues due to a manufacturing defect in connecting rods and crankshafts that can cause catastrophic engine failure. The service center changed the oil viscosity and fill cap and stated that the change should eliminate the issue. I have had persistent engine knocking upon acceleration since then and it is ... Read more
Incident date: Jul 22, 2026
3/4 doors will not lock/unlock using fob, or the door controllers. This increases risk of theft, car jacking, and safety as the locks do not engage while driving. Very dangerous. Windows do not roll up/down, which when paired with the doors needing to be locked/unlocked manually can cause one to become trapped, especially with passengers. Dealership charged me $200 to tell me that the locks is wer... Read more
Incident date: Jul 10, 2026
There is a serious malfunction between the hybrid and electric systems. The engine is making a loud noise, and neither the hybrid nor electric mode functions properly. In addition, the fuel and oil refresh warning remains on, even after refueling. These issues are ongoing and substantially impair the use, value, and safety of the vehicle.On January 2, 2026, and march 8 my Jeep Grand Cherokee 4xe s... Read more
Incident date: Jul 19, 2026
There is a serious malfunction between the hybrid and electric systems. The engine is making a loud noise, and neither the hybrid nor electric mode functions properly. In addition, the fuel and oil refresh warning remains on, even after refueling. These issues are ongoing and substantially impair the use, value, and safety of the vehicle.On January 2, 2026, and march 8 my Jeep Grand Cherokee 4xe s... Read more
Incident date: Jul 19, 2026
There is a serious malfunction between the hybrid and electric systems. The engine is making a loud noise, and neither the hybrid nor electric mode functions properly. In addition, the fuel and oil refresh warning remains on, even after refueling. These issues are ongoing and substantially impair the use, value, and safety of the vehicle.On January 2, 2026, and march 8 my Jeep Grand Cherokee 4xe s... Read more
Incident date: Jul 19, 2026
After a recall repair (Campaign 9C2) was performed on my vehicle, it developed a hesitation and lack of acceleration issue that did not exist before the repair. The vehicle exhibits rough or delayed gear shifting, a noticeable lack of power/acceleration, and behavior that feels like the engine is not receiving adequate fuel. This occurs both during cold start and after the vehicle has been driven ... Read more
Incident date: Jul 19, 2026
MGU unit failed / car seized in the middle of the road - sent in to be repaired Unsafe to be stuck in the middle of the road, could not even put the car in neutral to push out of the road Known problem that RAM and Stellantis know about and are not placing warnings. We were told by the dealership we were 5,000 in line for a new part and that it would take a year. No warnings, truck ran pe... Read more
Incident date: Jul 15, 2026
When driving on wet roads, water from the right side rear wheels sprays up into a metal battery compartment holding both the chassis and house batteries. This compartment has three large drain holes in the floor of the compartment and, there is nothing underneath those holes to prevent rain water from being thrown into the compartment. The water in the compartment is causing premature rusting, whi... Read more
Incident date: Jul 15, 2026
When driving on wet roads, water from the right side rear wheels sprays up into a metal battery compartment holding both the chassis and house batteries. This compartment has three large drain holes in the floor of the compartment and, there is nothing underneath those holes to prevent rain water from being thrown into the compartment. The water in the compartment is causing premature rusting, whi... Read more
Incident date: Jul 15, 2026
I was driving on the highway when the vehicle started to make clinking noises. The vehicle started to lose power as I accelerated it would feel like something was pulling me in the opposite direction and the knocking noise would get louder. Ultimately, I had the vehicle towed to a dealership. This vehicle passed the L87 recall not too long ago, and the vehicle is barely used.
Incident date: Dec 22, 2025
On 07/10/2026 at approximately 1:10 a.m., the parked and unoccupied vehicle caught fire while turned off. The vehicle had not been driven for several hours. A neighbor was awakened by the horn/alarm and popping noises, observed fire near the passenger-side cab/engine area, and called 911. The fire rapidly spread throughout the cab, engine compartment, rocker-panel areas, wheel wells, and truck bed... Read more
Fire
Incident date: May 26, 2026
With my 2024 Hyundai Santa Fe SEL, at Cold start the coolant gage on the digital cluster always shows 2-3 bars on the gauge and once the vehicle is put into drive (at least 30-45 seconds start up), the coolant gauze immediately increases in temperature reading without full drive (15 feet after gear placed in Drive). This may be improperly reading the coolant temperature and the OEM thermostat may ... Read more
Incident date: Jul 20, 2026
Air Suspension Failure - Damping Control Disabled (Code TAS_a313)" Description: "Vehicle is 2 days old. Suspension control module lost communication with CAN bus. Vehicle is in 'fail-safe' mode. Tesla Service Center has refused to assist. Safety risk due to loss of adaptive ride control." Manufacturer Response: "No response / Ignored."
Incident date: Jul 20, 2026
I own a 2025 Hyundai Tucson Hybrid Limited AWD with approximately 15,000 miles. While driving, I heard a loud, sudden noise and then discovered that the glass panel above the windshield, below the moonroof, had shattered/damaged. The incident occurred at a slight bump in the road, but not a pothole. I did not observe any large road debris, object, or vehicle ahead of me that appeared to cause an i... Read more
Incident date: Jul 20, 2026
While driving at highway speeds, the vehicle suffered a sudden, simultaneous failure of multiple electrical and safety systems. Without warning, the Check Engine light, VSC (Vehicle Stability Control) light, Traction Control light, and SRS Airbag light all illuminated simultaneously on the dashboard. Immediately upon illumination of these fault lights, the vehicle lost computer-assisted stability ... Read more
Crash
3 injured
Incident date: Jul 22, 2026
While driving at highway speeds, the vehicle suffered a sudden, simultaneous failure of multiple electrical and safety systems. Without warning, the Check Engine light, VSC (Vehicle Stability Control) light, Traction Control light, and SRS Airbag light all illuminated simultaneously on the dashboard. Immediately upon illumination of these fault lights, the vehicle lost computer-assisted stability ... Read more
Crash
3 injured
Incident date: Jul 22, 2026
While driving at highway speeds, the vehicle suffered a sudden, simultaneous failure of multiple electrical and safety systems. Without warning, the Check Engine light, VSC (Vehicle Stability Control) light, Traction Control light, and SRS Airbag light all illuminated simultaneously on the dashboard. Immediately upon illumination of these fault lights, the vehicle lost computer-assisted stability ... Read more
Crash
3 injured