Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Sep 1, 2025
I am submitting this complaint regarding Ford Recall 26S28 (NHTSA Recall 26V237). My truck exhibited the dangerous unintended downshift condition described in this recall for several weeks before the repair remedy became available. A few weeks weeks before April 27, 2026, the truck began unexpectedly downshifting from approximately 5th or 6th gear into a much lower gear while driving. Each event ... Read more
Incident date: Sep 1, 2025
I am submitting this complaint regarding Ford Recall 26S28 (NHTSA Recall 26V237). My truck exhibited the dangerous unintended downshift condition described in this recall for several weeks before the repair remedy became available. A few weeks weeks before April 27, 2026, the truck began unexpectedly downshifting from approximately 5th or 6th gear into a much lower gear while driving. Each event ... Read more
Incident date: Mar 15, 2026
The vehicle displayed a check engine light with a message stating an emissions issue. The car would accelerate on its own up to 10-15mph without any input to the throttle. Braking was extremely difficult and the car could not accelerate over 40 mph. My wife was driving and my 6 week old daughter was in the car.
Incident date: Jul 27, 2026
While stopped at a red light, my 2020 Mercedes-Benz A220 unexpectedly shut off and shifted into Neutral without warning. All warning lights illuminated on the dashboard, and a message instructed me to release the brake and restart the engine. The vehicle restarted, but this has now happened twice. The check engine light remains illuminated most of the time. This unexpected engine shutdown creates... Read more
Incident date: Jul 26, 2026
On XXX, at approximately 2:47:42 PM, I was driving a 2020 Tesla Model 3 Long Range AWD VIN [XXX] on a two-lane road in the Adirondacks with Full Self-Driving (Supervised) active. The vehicle was traveling approximately 50–52 mph. An oncoming SUV moved toward or across the double-yellow centerline while passing a bicyclist. FSD reacted with a sudden and aggressive steering maneuver to the right. ... Read more
Incident date: Jul 26, 2026
The contact owns a 2015 Dodge Dart. The contact stated that while attempting to shift into reverse, the vehicle was shaking abnormally. The contact stated that the check engine warning light was illuminated on the instrument panel. The contact received notification of NHTSA Campaign Number: 25V674000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer w... Read more
Incident date: Jul 9, 2026
While i was driving 65 MPH on the highway with several car length ahead of me I gently tried slowing down and the car jammed on the brakes forcefully causing my husband and I to be jolted forward and seatbelts locked. Thankfully, the person behind me did not hit me. This is a recall that was supposedly fixed by Hyundai dealer on 7/6/2026 a front view camera update however this incident happened on... Read more
Incident date: Jan 1, 2026
Upper front grill trim piece was repaired under recall. After being fixed I was driving and it broke off flying up in the air and behind the truck. It did not hit another vehicle. Adaptive cruise control stopped working. Lane assist stopped working. Brake pad wear sensor error message stating it doesn't work. Vehicle has 19,000 miles.
Incident date: Jan 1, 2026
Upper front grill trim piece was repaired under recall. After being fixed I was driving and it broke off flying up in the air and behind the truck. It did not hit another vehicle. Adaptive cruise control stopped working. Lane assist stopped working. Brake pad wear sensor error message stating it doesn't work. Vehicle has 19,000 miles.
Incident date: Mar 1, 2026
Component Affected: Forward-Facing Multipurpose Camera / Advanced Driver Assistance Systems (ADAS)Description of Safety Hazard: While operating my 2018 Honda Odyssey on a public road, the forward-facing multipurpose camera suffered a sudden, unprovoked internal hardware failure. This failure instantly triggered a cascade of severe dashboard warning lights and error messages. The camera failure com... Read more
Incident date: Mar 1, 2026
Component Affected: Forward-Facing Multipurpose Camera / Advanced Driver Assistance Systems (ADAS)Description of Safety Hazard: While operating my 2018 Honda Odyssey on a public road, the forward-facing multipurpose camera suffered a sudden, unprovoked internal hardware failure. This failure instantly triggered a cascade of severe dashboard warning lights and error messages. The camera failure com... Read more
Incident date: Jun 6, 2026
The contact owns a 2017 Porsche Cayenne. The contact stated that the vehicle was hacked. The contact stated that while driving at an undisclosed speed, the driver's assistance safety features malfunctioned, causing the vehicle to swerve despite the driver's efforts to drive straight. Infotainment settings confirmed that the Porsche Doppelkupplung (PDK) system was engaged. Additionally, the message... Read more
Incident date: Jun 6, 2026
The contact owns a 2017 Porsche Cayenne. The contact stated that the vehicle was hacked. The contact stated that while driving at an undisclosed speed, the driver's assistance safety features malfunctioned, causing the vehicle to swerve despite the driver's efforts to drive straight. Infotainment settings confirmed that the Porsche Doppelkupplung (PDK) system was engaged. Additionally, the message... Read more
Incident date: Jun 6, 2026
I own a 2014 Kia Soul 2.0L GDI that consumes approximately one quart of engine oil every 1,500 miles. The engine oil became dangerously low between oil changes without any warning indicator. The vehicle has also experienced reduced engine performance, declining fuel economy, and previously displayed a P0420 catalytic converter efficiency fault code. Replacing the PCV valve did not improve the con... Read more
Incident date: Jun 2, 2026
Electrical screen fail. Makes backup camera turn black and turns off while using. off and on repeatedly while in use. Very dangerous.
Incident date: Jun 2, 2026
On June 10, 2024 at 107,129 miles Hertrich Hyundai dealership of New Castle inspected my vehicle and submitted a request to Hyundai for engine replacement under the recall settlement of the Theta II Engine Settlement. Hyundai denied the request because of the rebuilt title, even though the rebuilt title resulted only from prior Roof damage unrelated to the engine, powertrain, or recall issue. Aft... Read more
Incident date: Jun 30, 2026
Vehicle Safety Hazard & Recall Remedy Denial Recall: 26S28 / NHTSA Campaign 26V237 Summary of Issue: I am experiencing active, unsafe vehicle symptoms directly tied to Recall 26S28, including intermittent transmission signal loss, warning lights, and abrupt downshifts while driving. I initially contacted Ford in April/May 2026 immediately following the recall notice, but was informed no remedy ... Read more
Incident date: Jun 30, 2026
Ford refuses to fix this recall for over a year I am stuck with a car I cannot sell because dealer will not honor recall.
Incident date: Jul 18, 2026
unable to go into 4wd, loss of park function
Incident date: Jul 26, 2026
Vehicle experienced severe, premature component failures posing direct safety hazards while operating a commercial work van: 1. Parking Brake Seizure (01/25/2025 @ 49,197 miles): The parking brake pivot assembly completely seized, causing the rear brake assembly to lock up and rendering the vehicle unsafe to operate on public roads. Replaced under Invoice #CHCS490962. 2. Catastrophic Transmissio... Read more
Incident date: Jul 26, 2026
Vehicle experienced severe, premature component failures posing direct safety hazards while operating a commercial work van: 1. Parking Brake Seizure (01/25/2025 @ 49,197 miles): The parking brake pivot assembly completely seized, causing the rear brake assembly to lock up and rendering the vehicle unsafe to operate on public roads. Replaced under Invoice #CHCS490962. 2. Catastrophic Transmissio... Read more
Incident date: Jul 5, 2026
My vehicle is experiencing error code C123B01 were water is getting into front emblem due to a malfunctioning seal stated in there Tech bulletin 94-23-01TT which requires changing the emblem and reprogramming it. I had shut down my Day time running lights and parking lights which is a safety hazard. My Drive easy warranty is denying to fix it saying it is is on us. My vehicle was parked in my driv... Read more
Incident date: Jun 1, 2026
On July 22, 2025, at 20,245 miles, I brought my 2019 Cadillac CT6-V to an authorized dealer while still under factory warranty, reporting hard shifting during both acceleration and deceleration — the exact symptom described in GM Special Coverage Bulletin N242480631, which addresses a defective transmission control valve subject to premature wear (P0747 diagnostic condition). The dealer was unab... Read more
Incident date: Jul 6, 2026
The following safety warnings were displayed on my 2020 Odyssey dashboard as early as January 2025: Road Departure Mitigation System Problem Auto High-Beam Problem Adaptive Cruise Control Problem Lane Keeping Assist Problem Collision Mitigation System Problem Currently, the warning messages are displayed continuously without fail upon starting/driving the vehicle. Per my diagnosis through my lo... Read more
Incident date: Jul 26, 2026
No Incident Occurred. Tire Size 275/65R20. Tire Pressure Fluctuating between 59 and 71 PSI. 3 of 4 tires appear to have a defect. Was detailing the vehicle on 7/26/26 and noticed a tear in the Side wall on the Passenger side rear tire. About 3/4" to 1 inch away from the rim along the sidewall. Running parallel with the rim for about 4". Found similar defects and indentation lines on the Passenger ... Read more
Incident date: Jan 1, 2025
The contact owns a 2021 Ford Explorer. The contact stated that on several occasions, the vehicle unexpectedly rolled forward while the vehicle was in park(P). Due to the failure, the contact was forced to engage the parking brake to prevent the vehicle from rolling forward while in park(P). The contact received notifications of NHTSA Campaign Number: 26V117000 (Visibility) and 26V402000(Power Trai... Read more
Incident date: Jan 1, 2025
The contact owns a 2021 Ford Explorer. The contact stated that on several occasions, the vehicle unexpectedly rolled forward while the vehicle was in park(P). Due to the failure, the contact was forced to engage the parking brake to prevent the vehicle from rolling forward while in park(P). The contact received notifications of NHTSA Campaign Number: 26V117000 (Visibility) and 26V402000(Power Trai... Read more
Incident date: Jan 1, 2025
The contact owns a 2014 BMW X3. The contact stated that while driving 30 MPH, the vehicle stalled. The message “Fuel Supply Malfunction” was displayed. Additionally, the contact referenced NHTSA Campaign Number: 24V527000 (Air Bags) and stated that the passenger’s side air bag was not replaced. The local dealer was contacted and informed the contact that the vehicle needed to be diagnosed. T... Read more
Incident date: Jul 11, 2026
Sudden acceleration while parking in my garage. Very low speed,then sudden “explosive “ acceleration smashing the front end and garage contents
Crash
Incident date: Jul 11, 2026
Sudden acceleration while parking in my garage. Very low speed,then sudden “explosive “ acceleration smashing the front end and garage contents
Crash
Incident date: Jul 11, 2026
Sudden acceleration while parking in my garage. Very low speed,then sudden “explosive “ acceleration smashing the front end and garage contents
Crash
Incident date: Apr 30, 2026
The engine (6.2 liter) on my Chevrolet Silverado fail with less than 2335 miles. It was confirmed my the Chevrolet dealership(Hendricks Chevrolet ). No warning lamps appeared in the dash or warning from my onstar maintenance notification.
Incident date: Jul 26, 2026
New 2026 Jeep Grand Cherokee overheated at 1,900 miles; engine hit red zone, A/C shut off, coolant low\. Vehicle towed\. Request full warranty repair, diagnosis, and reimbursement for towing, rental, and hotel costs\.
Incident date: Jul 13, 2026
Hello [XXX], I was wondering are you handling the case against Hyundai/Genesis. I own a 2022 GV70 43K on it, took it to the dealer on 7/24/26 photos on file at the dealer in Dublin, Ca. Got home in the evening, and parked my car in my garage, then left the next evening 7/25/26 to a wedding got home late, 7/26/26 drove my card to get a bite to eat and seen this, (see photos) I reviewed on line and ... Read more
Incident date: Jul 20, 2026
"The vehicle has twice suffered a sudden, catastrophic loss of motive power at highway speeds (approx. 70 MPH) on the interstate, forcing the driver to coast across active traffic to the shoulder without engine pull. The engine revs freely in 'Drive' but the transmission fails to engage any gears. No dashboard warning lights, check engine lights, or diagnostic trouble codes are triggered during o... Read more
Incident date: Mar 19, 2026
Transmission shuttered while driving on the freeway at 65 mph, the rpm dial indicator show high and my speed dropped to 40 mph. The transmission fluid was burnt and the torque converter was replaced
Incident date: Jul 26, 2026
I am writing to formally request that Honda investigate and acknowledge a significant security and safety concern regarding the front radar module used on certain Honda vehicles equipped with Honda Sensing. The front radar module appears to be easily accessible from the front of the vehicle and can reportedly be removed by a thief in a matter of seconds without requiring specialized tools. Because... Read more
Incident date: Jul 26, 2026
I need to report a serious vehicle safety concern involving a catastrophic front-right tire failure at highway speed. I am requesting a Hyundai case number and preservation of all physical evidence. Please preserve the failed tire, detached tread assembly, bead remnants, wheel, TPMS components and all service records. These items constitute material evidence necessary to determine whether the ini... Read more
Incident date: May 1, 2026
On [XXX], while traveling at highway speeds on a public roadway, the vehicle suffered a sudden, violent, and catastrophic mechanical explosion in the front drivetrain. Without any prior warning lights, dashboard messages, or operational symptoms, the front differential and driveshaft structurally shattered. The physical violence of the drivetrain components exploding at high speed sent metallic ... Read more
Incident date: May 1, 2026
On [XXX], while traveling at highway speeds on a public roadway, the vehicle suffered a sudden, violent, and catastrophic mechanical explosion in the front drivetrain. Without any prior warning lights, dashboard messages, or operational symptoms, the front differential and driveshaft structurally shattered. The physical violence of the drivetrain components exploding at high speed sent metallic ... Read more
Incident date: Jun 4, 2026
Electronic door hand on the drivers side completely stopped working, with little warning. This includes the proximity unlock feature and unlocking the car with the fob. If this were to have happened to all four doors at once, it would have been impossible to enter the car without breaking the glass. This is not safe.
Incident date: Jul 1, 2026
225/r17 Pressure system did not alert the other driver of liss of pressure blew out side i recked into her
Crash
Incident date: Jul 1, 2026
225/r17 Pressure system did not alert the other driver of liss of pressure blew out side i recked into her
Crash
Incident date: Jul 1, 2026
The infotainment display in this vehicle intermittently fails to power on, most often at startup. When this occurs, the screen remains dark while audio and physical controls continue to function. The vehicle sometimes must be restarted, and the display does not always return. When the display is dark, the rearview camera image is unavailable. This defect first occurred approximately three weeks a... Read more
Incident date: Jul 18, 2026
While on the way to work going about 60 mph my car came to a complete stop with a semi behind me. By the grace of God I was able to start it in time. It happened atleast 9 other times since then. Jeep has been made aware and when I went for the recall I asked if that was a symptom they said no but this happens a lot. Didn’t put it on the report. I have kids and family members who have been in my... Read more
Incident date: Jul 18, 2026
The engine (6.2L V8) in my 2024 GMC Sierra 1500 AT4 failed at approximately 40,750 miles. I began hearing a ticking noise coming from the engine, and the dealership subsequently diagnosed the cause as damaged bearings that in turn damaged the crankshaft, requiring a full engine replacement. Notably, this vehicle was not included in the related recall covering this engine defect, despite exhibiting... Read more
Incident date: Jul 18, 2026
Pulled out in 4 lane traffic. Got almost to 55mph. Vehicle lost all power, slowed down and auto shifted to neutral, vehicle stopped and went to park. Vehicle would not start back nor transition to Neutral to remove from highways. 2021 suburban with just 35,000miles. Shut down a lane on a 55mph highway. Code P129F
Incident date: Jul 26, 2026
There are two main causes of concern that have occurred numerous times. The first is a driver attention alert will flash on the screen very frequently, which is very distracting to the driver. It says you should take a break but will come on very frequently right after starting driving and seems to be due to someone squinting their eyes. The second is that when sensors get blocked or dirty it will... Read more
Incident date: Nov 20, 2025
I have had this occur in my Hyundai and a 2026 Santa Fe lower trim model that is not hybrid. The forward attention monitor repeats that I am not looking at the road. I have a condition where my eyes have been filling with tears. I am usually able to stop it by moving my head or looking down at the camera. (which takes my eyes off the road) Many times it enters into advanced warning and twice th... Read more
Incident date: Jun 10, 2026
Component/system: The front passenger Occupant Classification System (OCS) in my 2018 Tesla Model 3. The vehicle is available for inspection on request. Description of the failure: The vehicle intermittently displays "Front passenger safety restraint system fault — service required]" on the center touchscreen. The alert first appeared on or about 4 years ago and has recurred approximately ~50 ... Read more