Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Aug 2, 2026
On June 7, 2026, my 2021 Tesla Model Y with approximately 37,131 miles became completely unresponsive and could not be driven. Tesla Mobile Service replaced the 12V low-voltage battery on June 11, 2026. The official repair notes stated that the battery was replaced, proper operation was verified, there were no active alerts, and the vehicle was in excellent condition. Shortly after this repair, m... Read more
Incident date: Aug 2, 2026
I have driven about 7 Lucid Gravity's. They have 0 straight line tracking. The car constantly veers towards the right without active pressure and correction by the driver. This has resulted in several dangerous instances when using hands free driving. Hands free driving randomly gets disabled and the car will start veering towards the right - giving me less than 2 seconds to react. I've been in ... Read more
Incident date: Aug 1, 2026
While driving at normal and safe highway speeds, without warning (no audible or visual warning from the vehicle information display) my vehicle experienced engine lockout, loss of all non-electric power, and no control over vehicle speed. A few seconds after loss, the information display did show a "check engine light" and that the engine was in "lockout." We (my spouse, young child, and self) w... Read more
Incident date: Jul 30, 2026
The engine sputters several times in a single trip, and is available upon request. The engine sputtered and the vehicle stopped in the middle of the road as I was trying to cross 2 lanes of traffic. It has sputtered so bad, I almost rear ended the vehicle in front of me. Yes, the dealership confirmed via text on 7/13/2026. The dealership confirmed it occurred then insisted on my picking up the... Read more
Incident date: Jul 30, 2026
The engine sputters several times in a single trip, and is available upon request. The engine sputtered and the vehicle stopped in the middle of the road as I was trying to cross 2 lanes of traffic. It has sputtered so bad, I almost rear ended the vehicle in front of me. Yes, the dealership confirmed via text on 7/13/2026. The dealership confirmed it occurred then insisted on my picking up the... Read more
Incident date: Jul 30, 2026
Outer LED light burned out. Makes for lights to seem dimmer at night while driving.
Incident date: Jun 10, 2026
Yesterday while driving on I-65 my car all of a sudden seemed to by hydroplaning even thought no water on the water and steering was super unstable and not able to control the vehicle. I had to pull off the side and drive with flashers all the way while driving at a slow speed. The interior lights also kept coming on by themselves.
Incident date: Jul 30, 2026
Unintentional and unexpected activation of emergency collision or adaptive cruise control, causing the vehicle to stop and become immobile in the lane of traffic. I was driving down the interstate with the adaptive cruse control on and the lane keeping assistance on. These both were on for about 20 minutes as I was driving down the highway. There were no vehicles in front of or behind me for ... Read more
Incident date: Nov 14, 2025
-On the date of Monday XXX at approximately 4:30 pm est I was traveling on [XXX] and transmission felt like a possible slip happened in transmission. At approximatively 4:45pm est I made it home tried to back vehicle into parking space and reverse was lost. Vehicle didn't and wouldn't shift into reverse. I had to push vehicle in spot backwards. No check engine or warning lights were displayed on d... Read more
Incident date: Aug 1, 2026
The vehicle has quite a bit of noise coming from the suspension during normal driving. Creaks and groans.
Incident date: Aug 1, 2026
I am reporting a safety-related transmission problem I experienced with my 2022 Ford F-150 equipped with the 10R80 automatic transmission. While driving normally, the transmission suddenly shift hard in lower gears. It upshifts hard and downshifts really hard, it feels like someone runs into you. This occurs in stop and go traffic or slow moving traffic creating a potentially dangerous situation... Read more
Incident date: Aug 1, 2026
While traveling approximately 70 mph, my 2016 Subaru Legacy experienced a sudden drivetrain failure. The vehicle made a loud bang, immediately lost acceleration/power, and approximately five seconds later the front drivetrain locked, causing the tires to skid and leaving a long skid mark. The engine remained running. After stopping, the vehicle would not move forward and felt as if it was stuck in... Read more
Incident date: Aug 1, 2026
While driving the steering wheel jerks back and forth as if it's trying to help assist in keeping in lanes even with the lane assistant off and it doesn't matter what speed it jerks the whole time. The steering wheel will also move on its own back and forth while in a parked position too. It's very dangerous because it's trying to jerk you all around the road at no matter what speed you're doing.
Incident date: Aug 1, 2026
While driving the steering wheel jerks back and forth as if it's trying to help assist in keeping in lanes even with the lane assistant off and it doesn't matter what speed it jerks the whole time. The steering wheel will also move on its own back and forth while in a parked position too. It's very dangerous because it's trying to jerk you all around the road at no matter what speed you're doing.
Incident date: Jul 31, 2026
Two issues- 1. When pulling out into traffic the engine/gas did not catch and we slowly creeped out across lanes before the gas took. This almost caused us to become t-boned by a passing car. When the gas took the car lurched forward fast which could have been another accident. 2. When driving with adaptive cruise control the forward collision warning fault light and service adaptive cruise cont... Read more
Incident date: Jun 29, 2026
My vehicle has multiple software and electrical issues that Jeep has been unable to diagnose or repair, and there is currently no recall addressing these problems. One of the most serious issues is that the vehicle will randomly switch the display language from English to Italian while I am driving. When this happens, the speedometer changes from miles per hour (MPH) to kilometers per hour (KPH),... Read more
Incident date: Aug 1, 2026
I have a 2026 BMW X5 50E. I experienced the same malfunction twice in the same day. The first occurrence was when I was taking my husband to a doctors appointment. While parking the car and when I was almost at a stop the vehicle lurched forward and was stopped by the concrete curb. My husband asked me what happened and I said I don’t know. The second occurrence was about two hours later after ... Read more
Crash
8 injured
Incident date: Jul 26, 2026
On Saturday July 25th, while driving at 70 mph on the highway, my van lost the ability to accelerate or maintain velocity. There was no warning or indication that this was going to happen. There was a beep and the screen flashed to a screen that said to pull over immediately and safely. Surprised and scared, I had to cut across 3 lanes of traffic while losing velocity cutting off a tractor trai... Read more
Incident date: Jul 30, 2026
When the vehicle engages auto-off at a stoplight, the engine stalls when trying to reengage. The engine also struggles to engage from a manual start, sometimes needing to try starting the engine three or four times before it will turn on. Two Buick dealerships inspected the vehicle and confirmed GM has an open investigation on the issue and that there is currently no fix. They recommended disablin... Read more
Incident date: Jul 31, 2026
When the vehicle engages auto-off at a stoplight, the engine stalls when trying to reengage. The engine also struggles to engage from a manual start, sometimes needing to try starting the engine three or four times before it will turn on. Two Buick dealerships inspected the vehicle and confirmed GM has an open investigation on the issue and that there is currently no fix. They recommended disablin... Read more
Incident date: Jul 1, 2026
Unknown, I parked the vehicle, got out of it, left car running for AC, locked the doors. The car was in park. Locks unlocked door, rear view camera display cut off, AC still running. I am viewing a house, so I walk around house and car still in park, 0-5min. I go in the house, 10-15 later, out of habit hit the lock buttons on car again, because I couldn't see it. When we exit the house the car is... Read more
Crash
Incident date: Dec 30, 2025
Unknown, I parked the vehicle, got out of it, left car running for AC, locked the doors. The car was in park. Locks unlocked door, rear view camera display cut off, AC still running. I am viewing a house, so I walk around house and car still in park, 0-5min. I go in the house, 10-15 later, out of habit hit the lock buttons on car again, because I couldn't see it. When we exit the house the car is... Read more
Crash
Incident date: Dec 30, 2025
Lost power steering completely.
Incident date: Dec 30, 2025
The center console infotainment display screen fails to boot on vehicle start-up, remaining entirely blank/black. Because the screen stays black, critical vehicle interfaces—including the mandatory rear-view backup camera system—are fully non-functional, creating a compliance and safety concern. This specific failure mode—a clock-synchronization mismatch causing a blank display at startup an... Read more
Incident date: Jul 31, 2026
The vehicle suffers from severe, unresolvable electrical failures causing recurring loss of propulsion, shifting lockouts ("No Driving Conditions" / stuck in Park), complete exterior lighting failures, and loss of communication with the Restraints Control Module (RCM) and airbag impact sensors. The primary failure involves short circuits, open circuits, poor terminal contact, and thermal damage ... Read more
Incident date: May 29, 2026
U.S. registered Tesla operating in [XXX]. Full Self-Driving engaged. Dark, nighttime conditions. Vehicle was traveling toward low traffic zones near the edge of [XXX] when the system made a severe mistake. The car went off the main road. Driver was forced to take control off-road after the system lost control. Damage to the rims occurred. At the time of this incident, manual speed control was sti... Read more
Crash
Incident date: Jul 31, 2026
While out of state for thanksgiving in 2025. after stopped for break, car started up with all of the warning lights and check engine lights on. Like front radar out, hybrid system fault and etc. took to Honda dealership near by immediate. Diagnosed (their words) customer states check engine light is on and flashing pulled codes had code p0562 and pOED. traction motor control module system voltage ... Read more
Incident date: Jul 31, 2026
While out of state for thanksgiving in 2025. after stopped for break, car started up with all of the warning lights and check engine lights on. Like front radar out, hybrid system fault and etc. took to Honda dealership near by immediate. Diagnosed (their words) customer states check engine light is on and flashing pulled codes had code p0562 and pOED. traction motor control module system voltage ... Read more
Incident date: Nov 26, 2025
While driving this vehicle in route to Philadelphia airport JFK, i experienced a total malfunction of the instrument cluster. All of the warning lights continued to go on and off and were illuminating on the cluster non stop along with a audible chiming, all of wich lasted the 3 hour trip. The car is available anytime. Warning lights/alarms were not only distracting but affected the spedometer ... Read more
Incident date: Nov 26, 2025
My 2022 Honda Pilot Black Edition (VIN [XXX], 62,900 miles) has multiple intermittent safety‑critical failures involving the transmission, acceleration, adaptive cruise control, and HVAC blower. These issues occur without warning and without diagnostic trouble codes. Transmission/Acceleration Failure: Most recent incident was XXX on Highway 71 during heavy traffic. The vehicle twice experienc... Read more
Incident date: Jul 30, 2026
Was driving on highway when all of the lights on my dash illuminated. Eventually I got a warning for oil at temp alarm. Was giving code P2757 and P0700. Looks like this a common issue in Subarus but doesn’t look like it covers anything after 2020.
Incident date: Jul 30, 2026
Was driving on highway when all of the lights on my dash illuminated. Eventually I got a warning for oil at temp alarm. Was giving code P2757 and P0700. Looks like this a common issue in Subarus but doesn’t look like it covers anything after 2020.
Incident date: Jul 30, 2026
Was driving on highway when all of the lights on my dash illuminated. Eventually I got a warning for oil at temp alarm. Was giving code P2757 and P0700. Looks like this a common issue in Subarus but doesn’t look like it covers anything after 2020.
Incident date: Jul 30, 2026
I went out to start my car after work and the 12V battery was dead again. This is the 3rd time. I feel unsafe with this happening.
Incident date: Jun 26, 2026
Volvo is aware of a major safety issue that has to do with the drain hose of AC. They have issued a recall on models 2016 and 2017 and produced replacement parts.My car was purchased in 2017, but is a 2018. I have had the AC hose leak into my passenger compartment and cause my filter behind my glove box to be soaking wet. This has also damaged my speaker in my passenger door. I have paid over two ... Read more
Incident date: Jul 16, 2026
While making a left turn in my 2026 Toyota RAV4, the vehicle's Automatic Emergency Braking / Pre-Collision System suddenly activated without cause. The system sounded an audible warning beep and forced the vehicle to brake and come to a hard stop mid-turn. There was nothing in front of me that should have triggered the system. This put my safety and the safety of other drivers at risk. The forced... Read more
Incident date: Jun 30, 2026
Design issue: The 12th-generation (E210) Corolla manual transmission utilizes a CSC unit containing plastic/ABS components that owners and forum communities frequently cite as a weak point prone to premature leakage and mechanical failure. This occured to my corolla on a roadway and presented a severe safety hazard.
Incident date: Jun 30, 2026
While driving my vehicle, it is a consistent clicking loud noise. I had the vehicle checked out twice and both places said the same thing as it is explained down below: Transmission Replacement (Automatic): SEVERE INTERNAL TRANSMISSION NOISE- NOISE LOUDER W/ SPEED. NEED TO REPLACE TRANSMISSION ASSEMBLY- DO NOT RECOMMEND DRIVING VEHICLE MAY BE CATASTROPHIC AND COME APART This statement is from th... Read more
Incident date: Jun 30, 2026
The contact owns a 2021 Ford Mustang Mach-E. While the contact's daughter was driving at an undisclosed speed, the vehicle independently accelerated. The brake pedal was depressed; however, the vehicle failed to stop as intended. No warning lights were illuminated. The contact stated that the failure occurred while the vehicle was being parked in the residence driveway. The vehicle crashed into th... Read more
Crash
Incident date: Jul 31, 2025
The truck was being towed behind a motor home, while making a normal left turn from a complete stop the truck began swing wildly from side to side (death wobble). After stopping I found a dash warning "Steering Assist Fault, Service Required" and "Drive Mode Not Available". At that time the truck steering was very difficult to turn, the truck was not drivable. This is the second time this has happ... Read more
Incident date: Mar 2, 2026
I am submitting this complaint regarding my **2025 Acura MDX**, which I currently lease. The vehicle has an ongoing starting system malfunction that has not been resolved despite multiple service visits. I believe this issue presents a significant safety risk. The primary issue involves the **Auto Idle Stop/Auto Start-Stop system**. When the vehicle automatically shuts off at a red light, stop si... Read more
Incident date: Jul 27, 2026
The contact owned a 2006 Mercury Milan. The contact received notifications of NHTSA Campaign Numbers: 19V001000 (Air Bags) and 21V158000 (Air Bags) and would like to be removed from the recall distribution list because the contact no longer own the vehicle. The manufacturer was notified several times via phone, online, and in person.
Incident date: Jul 31, 2026
The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the low coolant warning light illuminated, and the vehicle stalled. The failure was a recurring failure. The contact associated the failure with NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling); however, the VIN was not included. The dealer was not contacted. The vehicle was not diagnos... Read more
Incident date: Jun 1, 2026
Engine temp rises way above mid-level and will stay there for several minutes before cooling back down to normal temps. 2 different mechanic shops have told me it's the coolant control valve, but want $2500 to fix it. This service bulletin is for the same year, make, model, and motor as my truck, but the dealership said it wasn't covered.
Incident date: Jun 1, 2026
The contact owns a 2015 Kia K900. The contact stated that while driving at an undisclosed speed, the headlights and taillights were flickering or turning off unexpectedly. The contact associated the failure with NHTSA Campaign Number: 16V210000 (Exterior Lighting); however, the VIN was not included. The dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made... Read more
Incident date: Jul 27, 2026
Engine idle start/stop feature shut off the engine while I was waiting to turn at a busy intersection. When I took my foot off the brake, the engine did not restart and all the lights in the dashboard came on. Multiple attempts to get the engine to re-start failed. Police had to block traffic while we waited for a tow truck. After about 15 minutes the system finally allowed the engine ... Read more
Incident date: Jul 30, 2026
The rearview camera reverses and inverts the image and the guiding lines disappear. I am unable to use the camera when reversing. There is a recall on other Ford Explorers (2020-2024) just not my year (2013). It is not right that I drive a car that has the same issue becuse this is a known issue for the company.
Incident date: Jul 30, 2026
I HAVE A KNOWN ISSUE OF COOLANT INTRUSION IN CYLINDER 2 FORD HAS A TSB 19-2346 AND ARE AWARE OF THE ISSUE I AM ALSO AWARE OF MILLER VS FORD WICH WAS SETTLED JUNE 22, 2026 DUE TO THE SAME ISSUE I AM LOOKING FOR A GOODWILL ENGINE REPLACEMENT FROM FORD.
Incident date: Jul 31, 2026
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera displayed a distorted, inverted... Read more