Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 122,131 complaints for HONDA
Incident date: Apr 28, 2026
Car has shut off while driving. Check engine light, traction control light, hill assist light, power steering light, and vehicle stability light have all come on causing me to have to pull over on the side of the road.
Incident date: Mar 11, 2026
We are unable to open the rear exterior doors from the outside of the car. We have confirmed on numerous occassions doors are unlocked and there are no child safety locks on . This is becoming a very dangerous situation. We took it to a local car repair service they said that it would be under NHTSA recall bulletin 19V077000 - however when we call the Continental dealership where we purchased ... Read more
Incident date: Apr 24, 2026
The brake booster corroded and the vacuum lines were damaged due to the corrosion causing the brakes to go out on the freeway. There is an active recall on the brake booster but when brought to chrysler they state the vin is listed in Canada (I live in Indiana in the USA) and not effected yet the part numbers match, there is no water shield that is supposed to be there and chrysler refused to ta... Read more
Incident date: Apr 24, 2026
When accelerating from a stop position while pushing on the accelerator the vehicle will not move. Takes a couple seconds. Almost struck by oncoming car when attempting to turn left onto Main road. Happens frequently. Next: left sliding passenger door doesn’t close all the way then opens back up. Takes several attempts before it decides to close or with my assistance. Third: rear cargo door shu... Read more
Incident date: Apr 24, 2026
When accelerating from a stop position while pushing on the accelerator the vehicle will not move. Takes a couple seconds. Almost struck by oncoming car when attempting to turn left onto Main road. Happens frequently. Next: left sliding passenger door doesn’t close all the way then opens back up. Takes several attempts before it decides to close or with my assistance. Third: rear cargo door shu... Read more
Incident date: Jun 3, 2025
I was driving along, truck was in about 5 gear and then suddenly dropped into 1st gear. And sometimes you start out and truck will not change from 1st gear to second. You have to stop and turn off motor to get it to drive correctly!
Incident date: Jun 3, 2025
Shortly after purchase, I observed damaged/torn underhood insulation and reported the condition to the selling dealership, with concern that the vehicle should be inspected for related issues. Prior to a crash incident, I experienced concerns involving braking-related behavior and advanced driver assistance features, including lane assist and object/collision warning functions. During the crash, w... Read more
Crash
Incident date: Jun 3, 2025
Shortly after purchase, I observed damaged/torn underhood insulation and reported the condition to the selling dealership, with concern that the vehicle should be inspected for related issues. Prior to a crash incident, I experienced concerns involving braking-related behavior and advanced driver assistance features, including lane assist and object/collision warning functions. During the crash, w... Read more
Crash
Incident date: Apr 27, 2026
The contact owns a 2022 Chrysler Voyager Mobility vehicle. The contact stated that within a month of purchasing the vehicle brand new, the passenger's side door failed to open, causing the contact to be trapped inside the vehicle. Another mobility vehicle driver assisted the contact by opening the passenger's side door from the outside. The contact stated that the failure had recurred. The vehicle... Read more
Incident date: Apr 1, 2025
While exiting a highway via an off-ramp, the vehicle experienced a sudden mechanical failure consistent with internal engine/bearing failure. During deceleration on the off-ramp, the engine began to shudder violently and immediately lost power. The vehicle was unable to maintain normal operation and became unsafe in an active traffic environment. After coming to a stop, the engine would not resta... Read more
Incident date: Apr 1, 2025
The contact owns a 2018 Honda CR-V. The contact stated that while driving at an undisclosed speed, the message "Forward Collision Avoidance”, “Brakes", and several other unknown safety features were displayed. The failure caused the cruise control to become inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure... Read more
Incident date: Apr 1, 2025
The contact owns a 2018 Honda CR-V. The contact stated that while driving at an undisclosed speed, the message "Forward Collision Avoidance”, “Brakes", and several other unknown safety features were displayed. The failure caused the cruise control to become inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure... Read more
Incident date: Apr 20, 2026
The vehicle horns worked intermittently during the first year, but don't work at all now. When the alarm operates, the lights will flash, but there is no sound from the horns. Based on feedback from owners' forums, there is an issue with the horn relay surface-mounted to the underhood fuse panel. This requires replacement of the fuse panel. Not having an operational horn is a safety issue for oth... Read more
Incident date: Apr 20, 2026
Honda CRV with less than 50,000 miles and has blown a head gasket. Cost to replace head gasket and fuel injectors is $6500 at a Honda dealership. Car is not drivable. Honda Corporate has refused any assistance. There are class action complaints for this very issue in the state of CA and Canada.
Incident date: Apr 26, 2026
The contact owns a 2016 Chevrolet Malibu. The contact stated that while driving approximately at 55 MPH in a rain storm and making a right turn, the ABS and Traction Control warning lights had illuminated, and the driver suddenly lost control of the steering and crashed into a tree. During the incident the driver sustained a concussion and neck and shoulder injuries which later required medical tr... Read more
Crash
1 injured
Incident date: Apr 28, 2026
There has been a recall on the Dodge Ram 2500 & 3500 series for the faulty ABS module. My 2017 Dodge 1500 is currently having the same issues and I am being charged full price plus labor to replace the same item. My truck has been at the dealership for over a month because due to the recall there is a nationwide shortage of parts. The truck is not drivable ... Read more
Incident date: Apr 17, 2026
Odometer Fraud. The contact recently purchased a 2016 Ford Flex. The vehicle was a dealer sale. The contact was made aware of a mileage discrepancy while attempting to trade the vehicle from a Carfax Report. At the time of purchase, the vehicle mileage was approximately 104,000. However, the Carfax report indicated that the mileage was approximately 300,000.
Incident date: Apr 22, 2026
Odometer Fraud. The contact purchased a 2018 Honda Odyssey. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 66,700, and at the time of registration, it was discovered that the mileage was 178,000.
Incident date: Feb 18, 2026
I took my 2020 Buick Encore to an independent auto repair shop to have a brake inspection after I had contacted GM multiple times about the loss of acceleration, check engine light and stabilitrak light would come on with brake pedal stiffness and then almost needing to push it to the floor to stop. When I took it to the independent auto repair shop for the brake inspection they informed me of a P... Read more
Incident date: Apr 27, 2026
The contact owns a 2024 Tesla Model Y. The contact stated that while driving approximately 25 - 35 MPH, while driving near cones on the road, the contact manually turned the vehicle towards the right, and the steering wheel failed to perform as needed. The contact attempted to manually correct the steering wheel but was unable return the steering wheel to center because the steering wheel was inde... Read more
Incident date: Apr 17, 2026
I am submitting this statement to report a recurring safety and reliability issue with the 2022 Chevrolet Malibu. The vehicle intermittently displays a “Shift to Park” message when the car is turned off, even though the gear selector is already in the Park position. Due to this malfunction, the vehicle’s system does not fully shut down as intended. As a result, electrical components remain a... Read more
Incident date: Apr 17, 2026
The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the engine was idling rough, and the check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed and it ws determined that there was coolant inside the engine cylinders and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The m... Read more
Incident date: Apr 28, 2026
My 2007 Toyota Camry was manufactured with faulty piston rings that Toyota acknowledges that causes the engine to burn oil. I need to put 1/4 of quart of oil per week to avoid the engine from burning and up risking it from catching on fire. Toyota offered to fix this issue from 2008-2010, but I was not notified nor was I aware of this issue. It wasn't until 2020 when my car got about 70k miles tha... Read more
Incident date: Apr 28, 2026
The 68RFE automatic transmission in this 2021 Ram 2500 6.7L Cummins fails to engage reverse when the transmission reaches operating temperature. When the gear selector is placed in reverse and the accelerator is applied, the engine revs but the truck does not move. The defect is intermittent and temperature-dependent, which means it cannot be predicted or avoided by the driver. The vehicle is used... Read more
Incident date: Apr 23, 2026
Brakes do not have proper stopping power. The brakes are very slow to react, and the brake pedal has a long travel before the truck starts to slow down. This can be extremely dangerous in city driving. We have four of these F-650s in our fleet, and all four of these trucks exhibit the same poor braking. Trucks are all new with hydraulic brakes.
Incident date: Apr 27, 2026
I am writing to report a serious and dangerous issue that occurred with my 2020 Chevrolet Malibu LT on April 27th 2026. While driving on the interstate after work, my vehicle suddenly experienced a failure that made it extremely unsafe to operate. The brake pedal became extremely hard to press, and the vehicle did not want to slow down or stop properly. This created a very dangerous situation whi... Read more
Incident date: Apr 27, 2026
I am writing to report a serious and dangerous issue that occurred with my 2020 Chevrolet Malibu LT on April 27th 2026. While driving on the interstate after work, my vehicle suddenly experienced a failure that made it extremely unsafe to operate. The brake pedal became extremely hard to press, and the vehicle did not want to slow down or stop properly. This created a very dangerous situation whi... Read more
Incident date: Apr 27, 2026
I've had several incidents of my car stalling occur since the purchase of the vehicle over the span of 16 months, probably around a dozen times or so. I will stop at a stop light and the vehicle's idle-stop system does not function properly. The vehicle shuts off but does not auto-restart. When I try to manually restart, nothing happens. There have been times where it took several times before ... Read more
Incident date: Apr 23, 2026
Since 2021, I've replaced both CV Boot Axles twice and I do not go off-roading. Urban and highway mileage.
Incident date: Mar 26, 2026
The transmission is going out at 107K miles and needs to be completely replaced for around $8500 (see attached quote). It has a shudder and has a hard time shifting into third gear. This is a known issue with Traverses.
Incident date: Mar 26, 2026
Approx 2nd week of March, steering wheel began to have 1” play both left and right. Scheduled an appt although there were no warning/indicators illuminated. The day before appt, while traveling at approx 30 mph, applying brakes and coming to a stop, the vehicle began to make a rumbling sound near the engine. On the same day traveling up hill about 40 mph, applying gas, sounded like scraping nois... Read more
Incident date: Mar 26, 2026
Several complaints can be seen across many different Honda forums that indicate several years including 2018 - 2023 of the Honda Odyssey are affected by similar issues when the front multi-purpose camera fails. Many have reported extreme heat when physically inspecting the camera unit. The ZYNQ XA72030 chip manufacturer, AMD, has listed known issues with this particular chip overheating either due... Read more
Incident date: Apr 6, 2025
The trunk latch on the Hyundai Sonata malfunctioned, and our safety was put at risk when the trunk malfunctioned while driving on the freeway, obstructing the back view. After several attempts to try to close the trunk and after doing some research, I learned it had a vehicle recall, 21V619000. An appointment was made at Ontario Hyundai for the latch to be repaired due to the recall. After taking ... Read more
Incident date: Apr 26, 2026
I lease a 2024 Hyundai Ioniq 5 AWD. Prior to a planned trip, the vehicle displayed an electrical system warning. I contacted the dealership and was advised to bring it in. While driving approximately 5 miles to the dealership, the vehicle lost all power including hazard lights, leaving me stranded on a busy road. I contacted roadside assistance and the vehicle was towed to the dealership. The deal... Read more
Incident date: Apr 26, 2026
I lease a 2024 Hyundai Ioniq 5 AWD. Prior to a planned trip, the vehicle displayed an electrical system warning. I contacted the dealership and was advised to bring it in. While driving approximately 5 miles to the dealership, the vehicle lost all power including hazard lights, leaving me stranded on a busy road. I contacted roadside assistance and the vehicle was towed to the dealership. The deal... Read more
Incident date: Mar 21, 2026
Hello, I am having issues with the infotainment system on my accord. It is suffering from the ghost touch issue. When this happens the car constantly makes an alert beep and then randomly starts going through the menus on the system. Here are a few of the issues that can result. Navigation changes or setting change, radio can change or even turn on or off or change inputs, the cars setting can cha... Read more
Incident date: Apr 24, 2026
The contact owns a 2015 Cadillac Escalade. The contact stated that while his wife was driving the vehicle, after arriving at a parking lot, a bystander informed her that the vehicle was leaking a significant amount of fuel. The vehicle was driven to the residence and turned off, and the vehicle continued to leak fuel. The contact stated that upon inspecting the vehicle, the leak was coming directl... Read more
Incident date: Apr 26, 2026
This Ford 2018 Escape has an Intrusion that is a Major defect on this motor . It is in the shop to be fixed now costing me a total of $6875.27 . As soon as the check engine light came on we stopped the car as we were home. We had the car towed to a mechanic for diagnosis & repair. It is in the shop now. I called Ford and told them and they said it is a known problem but nit a recall at this time... Read more
Incident date: Apr 27, 2026
ABS lights coming off and on, cruise control shuts off when ABS lights come on. No ABS braking when light comes on.
Incident date: Mar 16, 2026
The contact owned a 2019 Chevrolet Equinox. The contact stated that while driving approximately 80 MPH, the brakes failed to operate properly while the brake pedal was depressed. No warning lights were illuminated. The vehicle was taken to a dealer, where it was diagnosed, and it was determined that the brake pump had exploded, causing damage to the camshaft sensors and several other parts inside ... Read more
Incident date: Mar 16, 2026
2021 Toyota Highalnder UA80F Transmission Whine / Known Defect - Potential for Sudden Failure I own a 2021 Toyota Highlander Platinum V6 AWD (UA80F 8-speed automatic transmisstion) purchased in July 2021. Current milage is 78k. Starting 3 days ago I noticed a faint whine noise coming from the transmission. The pitch changes with speed and when the throttle is depressed (It's louder under load/ac... Read more
Incident date: Oct 29, 2025
I purchased a 2015 BMW i8 (salvage title) from Parkline Motors. The vehicle history (Carfax) disclosed prior front/right damage, which I accepted. However, the dealership failed to disclose critical safety-related defects associated with that damage. Shortly after taking possession of the vehicle, I experienced a malfunction in the SRS (Supplemental Restraint System), which controls the airbag sys... Read more
Incident date: Apr 14, 2026
The vehicle was purchased on 04/07 and represented with a mileage of 167,334 at the time of sale. No issues with the odometer or mileage accuracy were disclosed prior to purchase. On 04/08, the vehicle was taken to Walmart Auto Care Center for routine service, where it was identified and documented that the odometer/instrument cluster is not functioning and does not display or track mileage. Beca... Read more
Incident date: Apr 14, 2026
The vehicle was purchased on 04/07 and represented with a mileage of 167,334 at the time of sale. No issues with the odometer or mileage accuracy were disclosed prior to purchase. On 04/08, the vehicle was taken to Walmart Auto Care Center for routine service, where it was identified and documented that the odometer/instrument cluster is not functioning and does not display or track mileage. Beca... Read more
Incident date: Jan 21, 2026
To whom it may concern. Our 2017 XC90 unexpectedly, spantaneously, and catastrophically caught fire under the hood and was a total loss 5 minutes after parking it on April 19, 2026. There were no leaks or other signs of mechanical issues. The vehicle had all regular maintenance completed at the Byers Volvo Service Department in Columbus, OH. It had no open recalls. It was always parked overnight i... Read more
Fire
Incident date: Apr 2, 2026
This is now going to be the FOURTH time we are going to have to put a NEW engine in the same exact car. We just replaced the engine barely a year and a half ago.
Incident date: Apr 26, 2026
My 2021 ID.4 has experienced two separate incidents of sudden, unintended forward acceleration while parking. In both cases, I was maneuvering at very low speeds (less than 5 mph) and transitioning from a stopped position, or from reverse into drive, with the intention to move forward only a few inches. But instead of creeping forward as normal, the vehicle suddenly jerked forward approximately on... Read more
Crash
Incident date: Feb 4, 2026
Have to replace running lights every 4-6 months on both of my headlights. Happened every 4-6 months since I got the car in 2017
Incident date: Apr 13, 2026
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for part availability. The contact stated that while driving approximately 40 MPH and attempting to decelerate while approach... Read more
Incident date: Apr 13, 2026
Coolant intrusion issue causing excessive smoke and coolant leakage. Ford is aware of the issue and provided a service notice but no recall and an extension of coverage but. Y. Vehicle falls beyond that scope due to mileage. The repair solution is a brand new engine on a known engineering flaw costs more than. The worth of the vehicle.