Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Feb 2, 2026
Since I purchased the vehicle, I turn my steering wheel all the way to the left. It makes this clicking sound, and I can feel the clicking under me like it’s coming from the driver side and I have a maintenance notification on my dashboard fan. The clicking noise has gotten worse and made me do my own research on the problem. The tire needs maintenance, but there’s no flat so something told me... Read more
Incident date: Jun 1, 2025
On the 26th of April 2026, the transfer Case on my 2020 Grand Cherokee (with less 114,000 miles) failed during highway travel. This resulted in a sudden downshift and temporary deceleration followed by illumination of “Service 4wd” display. A short time after, the “Service Electronic Stability Control” indicator displayed followed by another downshift and the unattended transition of t... Read more
Incident date: Apr 1, 2026
The vehicle randomly has seatbelt alerts for seats that are unoccupied and does not have anything on the seat.
Incident date: Apr 1, 2026
My rear windshield exploded out when back door was closed
Incident date: Apr 1, 2026
While driving my 2019 GMC Terrain on local roads, the vehicle suffered a sudden and complete failure of the braking system. The brake pedal became extremely hard to press, and the dashboard displayed a critical error message stating 'Engine Power is Reduced.' during this frightening safety incident i felt lucky to bring the car to a stop without an accident. The vehicle had to be flatbed towed to ... Read more
Incident date: Apr 1, 2026
While driving my 2019 GMC Terrain on local roads, the vehicle suffered a sudden and complete failure of the braking system. The brake pedal became extremely hard to press, and the dashboard displayed a critical error message stating 'Engine Power is Reduced.' during this frightening safety incident i felt lucky to bring the car to a stop without an accident. The vehicle had to be flatbed towed to ... Read more
HONDA
CIVIC TYPE R
(2018) - SUSPENSION
Aug 9, 2026
Incident date: Jun 18, 2026
Ön teker sağ ve sol teker bağlantı yerleri sübvansiyon bağlantı yerleri aşırı paslanma var. tesadüfen gördüm arabam 61500 mile
HONDA
CIVIC TYPE R
(2018) - POWER TRAIN
Aug 9, 2026
Incident date: Jun 18, 2026
Truck is randomly switching to Baja mode which engages the 4wheel drive making steering difficult
Incident date: Aug 6, 2026
I am submitting this complaint to report a serious safety concern involving my 2020 Jeep Grand Cherokee. At approximately 44,000–45,000 miles, the vehicle suffered a catastrophic engine failure. This was extremely alarming considering the relatively low mileage of the vehicle. The most serious concern occurred while I was attempting to drive the vehicle to the service center. The condition of ... Read more
Incident date: Jul 22, 2026
The electronic door locking system on my 2025 Audi S5 has repeatedly and unpredictably locked me inside the vehicle and, on separate occasions, locked me out of the vehicle, with no consistent trigger. The electronic central door locking system/mechanism (door latch actuators and associated locking control module) has malfunctioned, intermittently failing to unlock (trapping occupants inside) and... Read more
Incident date: Jul 22, 2026
The electronic door locking system on my 2025 Audi S5 has repeatedly and unpredictably locked me inside the vehicle and, on separate occasions, locked me out of the vehicle, with no consistent trigger. The electronic central door locking system/mechanism (door latch actuators and associated locking control module) has malfunctioned, intermittently failing to unlock (trapping occupants inside) and... Read more
Incident date: Jul 22, 2026
Steering will feel notchy or sticky while driving, especially on the highway while trying to stay in a lane. This will cause excessive force to "unstick" the steering while will then require another steering correction. This has happening with the car since purchase (used) in 2020.
Incident date: Aug 5, 2026
The problematic 9 speed transmission failed at 72,000 miles on [XXX]. GM required a flush due to the significant shudder problems in the transmissions. This was performed on this vehicle at 32,000 miles. GM knows the is issues. The car brought to Gerald Jones GM in Graniteville, SC and GM/Buick customer service was contacted 5/22/26 and after. The transmission failed when traveling on busy hi... Read more
Incident date: Aug 5, 2026
My 2021 Honda Pilot Touring intermittently fails to restart after the Auto Idle Stop system shuts off the engine at a stop. This occurs about 10% of the time. When I release the brake, the engine does not restart, creating a risk of being stranded in traffic. I must shift to Park and press the Start button to restart it. No warning lights or messages were observed. The problem has not yet been ins... Read more
Incident date: Aug 9, 2026
Reported issue regarding recall for at least 2 years NHTSA #1850535. When we contacted McHugh Dodge in Zanesville, Ohio and they had no idea when issue will be fixed with ABS system nor when parts are scheduled to come in. I was told they should have something to repair by end of July, 2026 by NHTSA agent.
Incident date: Aug 6, 2026
Just started the car and the whole dashboard went blank, no speedometer, gas tank, nothing is showing like the whole dashboard died on us while driving
Incident date: Aug 6, 2026
WE WERE DREIVING ALONG AT 40 MILES PER HOUR THE CHECK ENGINE LIGHT CAME ON A EMERGECY WARING CAME ON 2 SECONDS LATER AND THE CAR COMPLETE STOP WENT DEAD. THE CAR WAS TOWED BACK TO THE DELAERSHIP AND SET THEIR BEING WORKED ON FOR 3 WEEKS, WE NEVER GOT A INDICAITO AS TO WHAT HAPPENED, GET CAR BACK 3 DAYS LATER CHECK ENGONE LIOGHT ON AGAIN. THIS TIME WE PULLED OVER ON THE ROAD AND CALLED ROADSIDE, CA... Read more
Incident date: Aug 1, 2026
2025 Ridgeline. Brake pedal sinks when engine started. Brake pedal sinks below the footrest. When applying brake pedal in an emergency stop my left foot contacts footrest causing me to have to release then re-apply the brakes increasing stopping distance. And then Re-applying the mushy brakes causes me to push too hard resulting in erratic braking. Took it to Lynnwood Honda who inspected and bled ... Read more
Incident date: May 15, 2026
I took my 2003 Saturn ion to my local Chevrolet dealership in Lincoln Illinois and they refused to complete the recall issues (2) both are to do with the ignition and keys.thwy told me it was not fixable it needed a whole steering column that would cost me they said around $800.so it has now been 2 weeks my car has been there at Graue Chevrolet Dealership unfixed and they refused to fix please hel... Read more
Incident date: Aug 2, 2026
• July 19 (PM): While driving, the vehicle displayed: ◦ Service Hybrid Electric System (red wrench) ◦ Check Engine Light • July 20 (AM): All warning lights had cleared. • July 20 (PM): While driving, the following warnings appeared simultaneously: ◦ Service Hybrid Electric System (red wrench) ◦ Check Engine Light ◦ Service Electronic ... Read more
Incident date: Aug 2, 2026
• July 19 (PM): While driving, the vehicle displayed: ◦ Service Hybrid Electric System (red wrench) ◦ Check Engine Light • July 20 (AM): All warning lights had cleared. • July 20 (PM): While driving, the following warnings appeared simultaneously: ◦ Service Hybrid Electric System (red wrench) ◦ Check Engine Light ◦ Service Electronic ... Read more
Incident date: Jun 12, 2026
After a hard impact car continued to go then when came to a stop the air bags deployed which resulted in injuring my left arm
Crash
1 injured
Incident date: Apr 19, 2026
Auto Idle Restart failed three times in traffic at red light. Have to shift to Park and push Start button. Nothing happens for several seconds, then engine starts.
Incident date: Apr 19, 2026
Auto Idle Restart failed three times in traffic at red light. Have to shift to Park and push Start button. Nothing happens for several seconds, then engine starts.
Incident date: Apr 19, 2026
2021 Nissan Rogue — VIN [XXX]. The electric power steering warning light illuminated while driving. The steering wheel became extremely stiff and difficult to turn, causing a significant increase in steering effort. This appears to be a sudden loss of power steering assist. I am concerned about loss of steering control and believe this may be a safety defect. INFORMATION REDACTED PURSUANT TO THE... Read more
Incident date: Dec 1, 2024
The high-voltage battery failed unexpectedly shortly after the warranty expired (with only 9,000 miles past warranty). Tesla Service confirmed a main high-voltage battery defect and quoted a full battery replacement. A sudden high-voltage battery failure causes a complete loss of propulsion/power, creating a severe collision and safety hazard on public roads. There were no prior warnings until the... Read more
Incident date: Dec 1, 2024
The high-voltage battery failed unexpectedly shortly after the warranty expired (with only 9,000 miles past warranty). Tesla Service confirmed a main high-voltage battery defect and quoted a full battery replacement. A sudden high-voltage battery failure causes a complete loss of propulsion/power, creating a severe collision and safety hazard on public roads. There were no prior warnings until the... Read more
Incident date: Dec 1, 2024
The high-voltage battery failed unexpectedly shortly after the warranty expired (with only 9,000 miles past warranty). Tesla Service confirmed a main high-voltage battery defect and quoted a full battery replacement. A sudden high-voltage battery failure causes a complete loss of propulsion/power, creating a severe collision and safety hazard on public roads. There were no prior warnings until the... Read more
Incident date: Jul 7, 2026
PASSPORT 10 SPEED HARSH SHIFTING AT LOW SPEEDS. DOES NOT SHIFT FROM LOWER GEARS SMOOTHLY. ENGINE REVS BETWEEN GEARS. IT'S A HYDRAULYIC SHIFT FLARE. IN ADDITION, HARSH DOWNSHIFTING AND ABRUPT DECELERATION WHEN LIFTING OFF THE GAS PEDAL.
Incident date: Jul 7, 2026
I am having fuel pump issues and my VIN was excluded from the recall from Toyota for similar issues. Toyota’s low-pressure fuel pump recall (originally announced Jan 2020, expanded multiple times through Jan 2025) covers vehicles across several model years, where a defective impeller made from inadequate resin material could swell and cause fuel starvation and sudden stalling. Highlander is ment... Read more
Incident date: Jan 27, 2026
I am writing to report a safety concern with my 2025 Kia Sorento plug-in hybrid. On multiple occasions, after starting the vehicle, the instrument panel appears normal, but the vehicle does not enter the ready state. The ready indicator does not illuminate and the vehicle will not shift into drive or reverse. The vehicle will however, unfortunately, shift into neutral and roll, but with no power.... Read more
Incident date: Aug 5, 2026
The front left axle was replaced twice and the right axle replaced twice. Both have broken consistently. They were replaced by Nissan Dealer all times. My safety was put at risk by having to drive the vehicle with broken axles. There were no warning signs u til the axles started clicking and popping upon turning. The vehicle is available for inspection even though it is temporarily fixed.
Incident date: Aug 5, 2026
There is an intermittent issue that begins with the lane departure warning light followed by the power steering light flashing red. It leads to a complete and sudden loss of power steering. This has happened at low speeds as well as highway speeds with no discernable pattern for replicating the issue.
Incident date: Aug 5, 2026
There is an intermittent issue that begins with the lane departure warning light followed by the power steering light flashing red. It leads to a complete and sudden loss of power steering. This has happened at low speeds as well as highway speeds with no discernable pattern for replicating the issue.
Incident date: Aug 6, 2026
Service 4 wheel drive light came on. Car loses acceleration randomly. Weird winding noise. Higher than normal rpm. See there is recall for this but states mine not included. Had mechanic look at it and was told it’s the PTU. Normal issue with these. Unfortunately over 10000 on back order. Hhmmm
Incident date: Aug 6, 2026
235/46 r 18 tires currently have 28,000 miles and I’ve already replaced one tire due to lump on side wall that started developing at 12,000 miles and on other three tires. The tread is chipping and separating from the tire on the same pattern all three tires.
Incident date: Apr 1, 2026
On two occasions vehicle failed 3-4 upshift and abruptly shifted into first instead. Transmission harshness/flaring. I am experiencing intermittent flaring/slippage and harshness with the 3-4 upshift and 4-3 downshift, 4-5 upshift, and 7-8 upshift. Most of the time, it exhibits as a flare/slip/bogging down during the 3-4 upshift, sometimes accompanied by a slam once it catches. Less often there ... Read more
Incident date: Aug 1, 2026
On 05/06/2026 the vehicle was in for service at the Honda dealership (The Automaster, 3328 Shelburne Rd. Shelburne VT 05482). The inspection report notes "Rust Holes forming above rear trailing arms, non reparable area, will not pass future state inspection, recommend customer contact Honda of America @ 1-800-999-1009". They also provided a picture of the problem. I took the car to another garage... Read more
Incident date: Aug 1, 2026
I have a 2017 ford f350 diesel 6.7 and replaced the low pressure fuel pump in 2022 at about 57000 miles. Then again in July of 2026 the fuel pump has had to be replaced again at 68000 miles. I read that many 2022 ford vehicles were recalled in that year for a bad fuel pump. So I think I might have been given a bad fuel pump from that year 2022 and now its bad again. This is a know problem for ford... Read more
Incident date: May 6, 2026
Driving along I-15 in vegas. Ambient temp was 112 degrees F. Engine stopped, check engine light came on and a 'stop safely' indicator appeared. Had to have the truck towed from the interstate to a Ford dealership.
Incident date: May 6, 2026
While driving normally, I was in the middle of a busy highway/intersection when the vehicle suddenly lost power and came to a complete stop. The vehicle shut itself off without warning, leaving the Corvette disabled in the roadway and causing a complete blockage of the road/intersection. Traffic was actively traveling around me, creating a serious safety hazard and putting both myself and other mo... Read more
Incident date: Jul 25, 2026
While driving my 2025 Volkswagen Atlas the vehicle unexpectedly shifted itself into neutral without any action from the driver. I was driving with my daughter when this occurred. After the vehicle shifted into neutral, it would no longer shift back into drive, and I was unable to continue driving normally. This resulted in an unexpected loss of propulsion while the vehicle was being operated on th... Read more
Incident date: Jul 25, 2026
The contact owned 2021 Subaru Outback. The contact stated that while driving at 5 MPH turning a right hand corner into a shopping center, the vehicle began to accelerate without the contacts consent. and the contact proceeded to frantically apply the brakes. The vehicle came to a stop upon impact with a brick wall impacting the front drivers side of the vehicle. All of the airbags were deployed. T... Read more
Crash
1 injured
Incident date: Aug 7, 2026
Safety Issue. The raised cruise control speed set button on the steering wheel is prone to being touched when rotating the steering wheel while making sharp turns when driving through parking lots at low speed. If the distance cruise was previously set at say 45 mph the last time it was used, and the set button is very briefly hit upward when rotating the wheel through your hands to the left, it c... Read more
Incident date: Aug 7, 2026
Steering gear box failure diagnosis from dealer
Incident date: Aug 7, 2026
The vehicle veers towards the right, even though a wheel alignment was completed on 7/1/26. On 7/28/26 when driving the vehicle, it wouldn’t accelerate properly, it felt sluggish and although the gas pedal was depressed it was struggling to pick up speed. As the vehicle was attempting to shift between 2nd and 3rd gears the car jolted forward and the traction control and collision lights came on.... Read more
Incident date: Aug 7, 2026
The vehicle veers towards the right, even though a wheel alignment was completed on 7/1/26. On 7/28/26 when driving the vehicle, it wouldn’t accelerate properly, it felt sluggish and although the gas pedal was depressed it was struggling to pick up speed. As the vehicle was attempting to shift between 2nd and 3rd gears the car jolted forward and the traction control and collision lights came on.... Read more
Incident date: Jul 5, 2026
During normal driving on roadway the vehicle pulled to the left and driver was not able to steer right to avoid travelling into oncoming traffic and struck another vehicle from opposing traffic. The vehicle gave no notice prior and was not in automatic mode.
Crash
3 injured
2 deaths
Incident date: Aug 7, 2026
The auto idle engine system was on. I came to complete stop at a stoplight, the engine turned off. Then when I released my foot off the break, the car shut down and flashed a bunch of lights. The engine then shifts itself to neutral and then park. I have to press the start button several times to get the engine to turn on again. This has happened numerous times to myself and family members driving... Read more
Incident date: Aug 7, 2026
The truck on multiple occasions shifts into lower gear unexpectedly.