Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Aug 1, 2026
Engine failed, rod shavings entering the motor, causing a full motor repair. This has caused our family to be stranded.
Incident date: Jun 1, 2026
Auto start stop feature caused car to shut off at lights- happened 4-5x. Very dangerous. Battery replaced but then still had issues. Starter replaced.
Incident date: Jun 21, 2026
The contact owns a 2022 Honda HR-V. The contact stated that after a rainstorm, the driver’s side floor was wet. The vehicle failed to start days later. There were no warning lights illuminated. The vehicle had previously experienced a fuel pump failure. The vehicle was towed to the local dealer, who was unable to determine the cause of the failure. The dealer stated that the failure might be rel... Read more
Incident date: Jun 21, 2026
The contact owns a 2022 Honda HR-V. The contact stated that after a rainstorm, the driver’s side floor was wet. The vehicle failed to start days later. There were no warning lights illuminated. The vehicle had previously experienced a fuel pump failure. The vehicle was towed to the local dealer, who was unable to determine the cause of the failure. The dealer stated that the failure might be rel... Read more
Incident date: Aug 12, 2026
After coming to a stop and the idle stop feature engages, the vehicle does not automatically restart. I am presented with a message that says "system problem detected. shift to park". After shifting to park, I am presented with another message that says ""to continue to drive, depress the brake pedal and push switch." I then have to completely shut off the engine by pushing the "stop button". T... Read more
Incident date: Aug 12, 2026
After coming to a stop and the idle stop feature engages, the vehicle does not automatically restart. I am presented with a message that says "system problem detected. shift to park". After shifting to park, I am presented with another message that says ""to continue to drive, depress the brake pedal and push switch." I then have to completely shut off the engine by pushing the "stop button". T... Read more
Incident date: Jul 1, 2026
The entire monitor is experiencing "ghost touch" issues. While driving, the monitor rapidly changes screens beeping each time. It will throw you out of bluetooth into a random radio station. It switches from screen to screen beeping each time. It is extremely distracting while driving. In my opinion, the distraction is hazardous. It has been to dealer, I have also filed a case with Honda Cas... Read more
Incident date: Mar 1, 2026
While driving the 2021 Honda CRV in March 2026 on the highway (above 50 mph) the steering wheel would "lock up" causing me to be unable to guide the car back into my lane of traffic. Initially, it was thought the lane drift feature was activating. After it was determined that was not the case (experimenting by me), the "lock up" was noticed multiple more times over several weeks, especially when d... Read more
Incident date: Jul 24, 2026
Odometer Fraud. The contact purchased a 2012 Honda Accord. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 124,414, and at the time of registration, it was discovered that the mileage was 170,762.
Incident date: Aug 13, 2026
The sunroof opens when double clicking the 'unlock' button on the keyfob. this allows rain to get into the vehicle damaging the car.
Incident date: Jul 27, 2025
I own a 2019 Honda Accord Sport 1.5T that has an ongoing, unresolved engine/powertrain problem causing severe loss of acceleration, jerking, and a flashing check-engine light. The exact component causing the failure is UNKNOWN. The vehicle is available for inspection upon request. I initially took the vehicle to an authorized Honda dealership and paid over $300 for diagnosis. Honda diagnosed the ... Read more
Incident date: Jun 4, 2023
The infotainment screen experiences “ghost touches” where random controls are pushed without a person actually touching it. It will switch views (maps to radio to settings), turn itself off and on, and becomes a major driver distraction and at times a safety hazard. Distraction? Quickly changing audio sources one after another. One second you hear map directions, then AM radio, Sirius XM, FM r... Read more
Incident date: Jul 7, 2026
Vehicle with 37k miles. When the idle stop feature is activated at a stop, it causes the vehicle to stall requiring a restart. The starter occasionally does not work as well. Starter and battery was replaced at 12k and the issue has resurfaced. This poses a significant safety risk.
Incident date: Aug 1, 2024
The contact owns a 2022 Honda Odyssey. The contact stated that on several occasions while the vehicle was parked, the passenger’s side door was opened, and the passenger’s side mirror fell off the vehicle. The vehicle was taken to a dealer on approximately four occasions, and it was determined that the mirror glass needed to be replaced. The vehicle was repaired each time. The contact believed... Read more
HONDA
ACCORD
(2022) - EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Aug 13, 2026
Incident date: Jul 1, 2025
The contact owns a 2022 Honda Accord. The contact stated that the infotainment screen had a ghost touch and the screen continued to glitch. The vehicle was difficult to drive with the distraction. The local dealer was contacted, and the audio unit was replaced, and the contact was informed that an unknown additional part was on back order. The vehicle had not been repaired. The contact called two ... Read more
HONDA
CR-V HYBRID
(2024) - ENGINE
Aug 13, 2026
Incident date: Jul 27, 2026
2024 Honda CR-V Hybrid with approximately 91,000 miles. Vehicle is less than two years old, has received all required maintenance and mileage is predominantly highway driving. I experienced intermittent chugging/rough engine operation, particularly when the gasoline engine engaged at light throttle. There was no check-engine light. The vehicle subsequently displayed: “POWER REDUCED - Shutter gr... Read more
HONDA
CR-V HYBRID
(2024) - POWER TRAIN
Aug 13, 2026
Incident date: Jul 27, 2026
2024 Honda CR-V Hybrid with approximately 91,000 miles. Vehicle is less than two years old, has received all required maintenance and mileage is predominantly highway driving. I experienced intermittent chugging/rough engine operation, particularly when the gasoline engine engaged at light throttle. There was no check-engine light. The vehicle subsequently displayed: “POWER REDUCED - Shutter gr... Read more
Incident date: Aug 11, 2026
The contact owns a 2018 Honda CR-V. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated and then turned off. In addition, the contact stated that two days later, while driving at an undisclosed speed, the brakes independently activated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made... Read more
Incident date: Oct 15, 2025
Failed Component: Lane Departure System Camera - Honda (P/N 36160-TG8-A51). This camera has completely failed which completely shuts down the following safety systems in this Honda Pilot: Adaptive Cruise Control Forward Collision Warning Lane Departure Warning Lane Keeping Assistance It also fully disables the cruise control system. I have attempted to have this repaired at our Honda dealer... Read more
Incident date: Oct 15, 2025
Failed Component: Lane Departure System Camera - Honda (P/N 36160-TG8-A51). This camera has completely failed which completely shuts down the following safety systems in this Honda Pilot: Adaptive Cruise Control Forward Collision Warning Lane Departure Warning Lane Keeping Assistance It also fully disables the cruise control system. I have attempted to have this repaired at our Honda dealer... Read more
Incident date: Oct 15, 2025
Failed Component: Lane Departure System Camera - Honda (P/N 36160-TG8-A51). This camera has completely failed which completely shuts down the following safety systems in this Honda Pilot: Adaptive Cruise Control Forward Collision Warning Lane Departure Warning Lane Keeping Assistance It also fully disables the cruise control system. I have attempted to have this repaired at our Honda dealer... Read more
Incident date: Jul 5, 2026
While my vehicle was in transit, it experienced a sudden and severe loss of engine power. Simultaneously, multiple malfunction indicator lights (MILs) illuminated on the dashboard, and my vehicle abruptly engaged "limp mode." This drastic restriction of speed and maneuverability while in active traffic created an immediate and severe safety hazard, which nearly resulted in a catastrophic collision... Read more
Incident date: Jul 5, 2026
While my vehicle was in transit, it experienced a sudden and severe loss of engine power. Simultaneously, multiple malfunction indicator lights (MILs) illuminated on the dashboard, and my vehicle abruptly engaged "limp mode." This drastic restriction of speed and maneuverability while in active traffic created an immediate and severe safety hazard, which nearly resulted in a catastrophic collision... Read more
Incident date: Jul 31, 2026
Before the recall repairs, I did not experience any loss of acceleration, hesitation, jerking, or flashing warning lights. These symptoms began only after the recall service was completed. 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experienced a loss of acceleration while driving. The vehicle also began to jerk or stumble, an... Read more
Incident date: Jul 31, 2026
Before the recall repairs, I did not experience any loss of acceleration, hesitation, jerking, or flashing warning lights. These symptoms began only after the recall service was completed. 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experienced a loss of acceleration while driving. The vehicle also began to jerk or stumble, an... Read more
Incident date: Jul 31, 2026
Before the recall repairs, I did not experience any loss of acceleration, hesitation, jerking, or flashing warning lights. These symptoms began only after the recall service was completed. 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experienced a loss of acceleration while driving. The vehicle also began to jerk or stumble, an... Read more
Incident date: Apr 9, 2026
My air bag light has come on. The vehicle has never been in an accident. There is no damage to the air bag. The shop stated it’s the passenger side curtain airbag The other issue is the a/c. There was a recall it got fixed but my a/c is still not working.
Incident date: Apr 9, 2026
My air bag light has come on. The vehicle has never been in an accident. There is no damage to the air bag. The shop stated it’s the passenger side curtain airbag The other issue is the a/c. There was a recall it got fixed but my a/c is still not working.
Incident date: May 29, 2026
I Have notchy and sticky steering situation with this vehicle since approximately 60000 miles, vehicle has now approximately 96000 miles.The vehicle will almost over correct in a curve on interstate, almost feels like steering is stuck and you -must add to much pressure to turn it. I have been to dealership and they say I need a new steering rack. Honda doesn’t have a recall on this year model (... Read more
Incident date: Aug 12, 2026
The contact owns a 2025 Honda Odyssey. The contact stated that her husband had the rear drivers side door open while leaning halfway in to the vehicle when the door suddenly began to close unintentionally, the contacts husband began to frantically push on the door until it was dislodged from the channel. No warning lights were illuminated. The local dealer was contacted however the vehicle was not... Read more
Incident date: Aug 12, 2026
The contact owns a 2025 Honda CR-V. The contact had not yet received notification of NHTSA Campaign Number: 26V366000 (Tires); however, the part to do the recall repair was not yet available, even though the recall remedy indicated that parts were available in limited supply. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the r... Read more
Incident date: Jul 26, 2026
The steering wheel became extremely difficult for my husband to turn. Power steering went out on my 2025 Honda Pilot Trailsport. Numerous warnings were then displayed on the vehicle's dashboard screen, it was impossible to drive, and caused us to have to get towed. We had it towed to a Honda dealer for repair, where it was discovered that the steering wheel had more turns in one direction than the... Read more
Incident date: Jul 26, 2026
The steering wheel became extremely difficult for my husband to turn. Power steering went out on my 2025 Honda Pilot Trailsport. Numerous warnings were then displayed on the vehicle's dashboard screen, it was impossible to drive, and caused us to have to get towed. We had it towed to a Honda dealer for repair, where it was discovered that the steering wheel had more turns in one direction than the... Read more
Incident date: Jul 26, 2026
The steering wheel became extremely difficult for my husband to turn. Power steering went out on my 2025 Honda Pilot Trailsport. Numerous warnings were then displayed on the vehicle's dashboard screen, it was impossible to drive, and caused us to have to get towed. We had it towed to a Honda dealer for repair, where it was discovered that the steering wheel had more turns in one direction than the... Read more
Incident date: Jul 10, 2026
The contact owns a 2025 Honda CR-V. The contact stated that while driving at an undisclosed speed and attempting to turn the steering wheel, the steering wheel was difficult to turn. The contact associated the failure with NHTSA Campaign Number: 24V744000 (Steering); however, the VIN was not included in the recall. The dealer was contacted and diagnosed vehicle with steering failure. The vehicle ... Read more
Incident date: Aug 10, 2026
I am writing to formally report a serious and potentially life-threatening safety issue involving my Honda Odyssey’s locking system. For several years, I have experienced an ongoing problem in which the doors of my Odyssey have unexpectedly locked while the key fob was still inside the vehicle. This has happened to me at various stores and even at my own home. On those occasions, I was fortunate... Read more
Incident date: Jul 31, 2026
Automatic braking has engaged at least 3 times in the last year when there was no car nearby or obstacle in the road. This has happened on city streets at speeds of approx 30-45mph. If this sudden braking happened at freeway speeds it's highly likely I would be rear ended. I have not taken it to dealer as I expect that they will say what they typically do ...nothing is wrong. Granted it is di... Read more
Incident date: Jul 31, 2026
The contact owns a 2022 Toyota Rav4. The contact stated that while driving at an undisclosed speed, there was an abnormal odor outside the vehicle. The contact inspected the vehicle and became aware that there was smoke coming from the battery, and there was battery fluid leaking from the battery. The vehicle was towed to the dealer and was diagnosed with battery failure. The contact was informed ... Read more
Incident date: Jul 31, 2026
Subject: Formal Dispute: Warranty Breach and Failure to Repair – 2023 Hyundai Santa Fe Timeline & Facts:11/2/25 (~52,000 miles): I officially reported an intermittent loss of power and severe engine revving (up to 7,000 RPM). This created a severe safety hazard when merging and accelerating from an idle stop.3/28/26 (Under 60k miles): After months of diagnostic delays, Hyundai confirmed the Dual... Read more
Incident date: Apr 9, 2026
The contact owns a 2024 Kia Telluride. The contact received notification of NHTSA Campaign Number: 26V430000 (Seats); however, the part to do the recall repair was not yet available. Additionally, the contact stated that the vehicle experienced a failure to start. The contact charged the remote battery pack, and a technician jump-started the vehicle at the residence. While attempting to schedule a... Read more
Incident date: Apr 9, 2026
Was driving on highway at 55 when the wrench warning light came on drove car to residence and turned it off, when car was cranked again it had no power steering. Vin number was not included in recall on same issue. Has not been fixed.
Incident date: May 29, 2026
I am reporting a safety concern involving my 2018 Honda Accord. I purchased my vehicle used in January 2024 at approximately 90,000 miles and have kept up with the recommended maintenance during my ownership. At approximately 120,000 miles, a Honda dealership diagnosed head-gasket failure with coolant intrusion involving cylinders 3 and 4. Before diagnosis, the vehicle experienced rising engine te... Read more
Incident date: Aug 12, 2026
The camera does not activate when the car is put into reverse. It also doesn't activate when you are parking the car. The parking camera doesn't show on the screen at all. The recall on this item was repaired on my car but didn't fix the issue and the dealer refused to service it further without significant cost. This is a fundamental safety issue that should be addressed by recall and repaired wi... Read more
Incident date: Jul 26, 2026
For the past 2 years ive been having issues of losing power steering. Lots of parts and modules have been replaced out of pocket. Still not fixed. When it goes out it can be out for days to weeks and is extremely hard to steer. Its gone out or come back in during a turn which is very problematic and unsafe. I always get the same dash message, "service power steering drive with care". The deal... Read more
Incident date: Jul 26, 2026
While driving at highway speed, the factory-installed serpentine belt on my 2023 Chevrolet Express 3500 (6.6L V8, approximately 24,000 miles, purchased new, factory-maintained per schedule) failed suddenly and without warning. The belt on this engine drives the water pump and other critical accessories, so the failure caused immediate loss of engine cooling and rapid, severe overheating while the ... Read more
Incident date: Jul 26, 2026
Paint is failing and delaminating from both rear doors around windows and also the truck bed.
Incident date: Aug 10, 2026
When I use the adaptive cruise control and use the lane keeping assistance the system keeps giving me an error message that I'm not looking at the road. I believe this is a known problem and Hyundai pushed an software fix TSB 25-G1-16H in November 2025. My car appears to have the update but still repeatedly gives me the same error message. It's very distracting and since the error message flash... Read more
Incident date: Aug 12, 2026
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was mad... Read more
Incident date: Aug 12, 2026
The contact owns a 2026 BMW X5. The contact stated that after several days of not driving the vehicle, the messages "Starter Battery Low," "Starter Battery Severely Discharged”, and “You can Still Drive - However Power-Consuming Functions Disabled to Preserve the Battery," were displayed on the BMW App. The contact stated that the battery was severely drained after being fully recharged. In ad... Read more
Incident date: Aug 12, 2026
Excessive rusting that causes structural safety issues.