Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 122,131 complaints for HONDA
Incident date: Nov 20, 2025
The Pre-Collision System (PCS) activated twice in the last couple of weeks with absolutely no reason. Both times it activated with transmission in reverse and vehicle in process of backing up. But there was no vehicle or person within the vicinity. The sudden braking startled the driver and passengers giving concern about the viability of the vehicle operating in a safe manner for the rest of t... Read more
Incident date: Jan 1, 2025
Car reduced speed and the smell of gas filled the car. Car shut off. Check engine light came on with reduced speed. This is the second time this has happened. Gas leaked onto ground from car. Car stalls immediately while driving and does not allow you to press the gas to keep moving. Almost hit from behind on Main Street.
Incident date: Jan 1, 2025
Car reduced speed and the smell of gas filled the car. Car shut off. Check engine light came on with reduced speed. This is the second time this has happened. Gas leaked onto ground from car. Car stalls immediately while driving and does not allow you to press the gas to keep moving. Almost hit from behind on Main Street.
Incident date: Jan 1, 2025
Car reduced speed and smells of gas. Will not crank and will stall immediately and just stops immediately. Car has only 30,000 miles and it has stalled out for the second time with the same issue. The first time the car stalled on the freeway and I was almost hit from the back. This second time reduced speed and quickly shut off on a Main Street and was almost hit again. Car does not allow you to ... Read more
Incident date: Dec 5, 2025
Shudder when automatic transmission shifts. Long lag time when vehicle accelerates after throttle is engaged. Can feel and hear knock every time throttle is engaged and disengaged.
Incident date: May 8, 2026
Upon shifting into reverse, the rearview camera system failed to provide a usable image, displaying only a solid white screen. This total loss of visibility occurred without warning and is a direct non-compliance with FMVSS 111. This failure mode is consistent with the Parking Assist ECU software errors currently being investigated and recalled under NHTSA 25V-744 for 2025 Toyota vehicles. The lac... Read more
Incident date: May 8, 2026
Brake module malfunction Codes: “service ESC” “break assist failure. Press hard to break. Speed limited”
Incident date: May 8, 2026
Brake module malfunction Codes: “service ESC” “break assist failure. Press hard to break. Speed limited”
Incident date: May 4, 2026
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that upon start of the engine, the ABS, electronic stability control (ESC), 4W... Read more
Incident date: May 7, 2026
I just bought a new Ram Rebel X 2025 in September. I have 7K miles and the front tires are shot due to factory misalignment! Local dealership South Hills Dodge is ZERO HELP. I opened a case with RAM. They said…“You have to drop off your truck at the dealership before we can escalate your case to a case manager”. My truck has been sitting outside the dealership since I dropped it off on Monda... Read more
Incident date: Apr 30, 2026
The vehicle cannot be shifted into neutral if the vehicle runs out of gas. There is no way to shift to neutral and roll it to the side of the road. The vehicle ran out of gas on the interstate, automatically braked and could not be moved out of the middle of the interstate. To make matters worse, this was in a construction zone.
Incident date: Apr 30, 2026
The vehicle cannot be shifted into neutral if the vehicle runs out of gas. There is no way to shift to neutral and roll it to the side of the road. The vehicle ran out of gas on the interstate, automatically braked and could not be moved out of the middle of the interstate. To make matters worse, this was in a construction zone.
Incident date: Apr 30, 2026
The contact stated that the vehicle was taken to the dealer for a recall repair for NHTSA Campaign Number 24V838000 (Service Brakes, Hydraulic); according to the contact, the vehicle was partially repaired but was being charged for the hydraulic control unit which the contact believes is part of the recall repair; however the dealer stated it was separate from the recall but needed to be replaced ... Read more
Incident date: Apr 30, 2026
The 2019 vehicle experienced a significant engine failure consistent with widely reported issues involving GM 6.2L V8 engines in GMC Sierra and Chevrolet Silverado platforms. Prior to failure, the vehicle developed abnormal engine noise including ticking/knocking sounds, followed by loss of engine performance and mechanical failure. Vehicle diagnosis indicated internal engine damage requiring maj... Read more
Incident date: May 7, 2026
Sudden and unexpected downshifting from 4th to 1st gear when driving.
Incident date: May 8, 2026
The contact owns a 2026 Toyota Camry Hybrid. The contact received notification of NHTSA Campaign Number: 25V869000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount... Read more
Incident date: May 8, 2026
The brakes on the hybrid system release during braking. Which send the van lurching forward, this typically happens a lower speeds, under 20mph. Which makes it unsafe as you do not stop when you are expecting.
Incident date: May 8, 2026
The idle stop system frequently fails to restart the car after shutting down the engine at a stop light. In some cases the car is difficult to restart using the starter button. In other instances the car restarts and then dangerously lurches forward.
Incident date: May 8, 2026
My Toyota sienna is a 2020, has 83,000 miles and has recently been squealing when I accelerate. I took the van to a local body shop and they said it seems to be my transmission. I called Toyota immediately and they knew that the transmissions were faulty and that they would try to work with Toyota to get it fixed. There is no way I can pay 9k for a new transmissions because they put in faulty ones... Read more
Incident date: Jun 2, 2024
My 2016 RAM 1500 has had an issue with the Anti-lock Brakes since August 2025 that is under the manufacturer extended warranty. I am the original owner. The ABS module and other sensors have been replaced and the problem persist. In the last few weeks, the traction control light energizes intermittently (flashes) and the engine loses power-does not stall out, but does not accelerate. The light ... Read more
Incident date: Jun 2, 2024
The component/system that failed or malfunctioned is the SCR (Selective Catalytic Reduction) NOx Catalyst Efficiency system, triggering DTC P20EE – SCR NOx Catalyst Efficiency Below Threshold (Bank 1). This issue began immediately after Ford Recall 24S78 (PCM software update) was performed on April 29, 2026 at Ferman Ford of Countryside. The truck had zero emissions or check-engine issues prior ... Read more
Incident date: Jun 2, 2024
The component/system that failed or malfunctioned is the SCR (Selective Catalytic Reduction) NOx Catalyst Efficiency system, triggering DTC P20EE – SCR NOx Catalyst Efficiency Below Threshold (Bank 1). This issue began immediately after Ford Recall 24S78 (PCM software update) was performed on April 29, 2026 at Ferman Ford of Countryside. The truck had zero emissions or check-engine issues prior ... Read more
Incident date: May 8, 2026
I have had an incident where my 2023 gmc 3500 hd was had left me stranded earler this week. i towed the new truck to a certified dealer and i haven't heard anything since then. they mentioned my transmission will need to be fully replaced because valve body issues of solenoid a,e,f, are stuck open and closed codes on the 10 speed transmission upon researching my trucks history it was manufactured ... Read more
Crash
Incident date: May 8, 2026
Whenever I refuel my truck the pressure in the fuel tank causes fuel to spit out of the fill neck. It is a common, known, issue among RAM trucks involving the fuel line. It takes me 20 to fill the tank up because of this issue, and I’m constantly having the fuel spitting out at me and the ground. This is a safety/fire hazard that needs to be addressed by RAM. Apparently the only fix is to replac... Read more
Incident date: May 8, 2026
The vehicle lost acceleration and the check engine light came on. I took the vehicle to Mercedes dealership. They quoted that the Camtronic actuator has failed and needs to be replaced. Cost $9000. I have now seen online a recall for 2021 mercedes s580's for CAMTRONIC actuator failure issue. However- my VIN is not included in the recall. Please advise what I should do.
Incident date: Nov 15, 2023
The contact owns a 2025 Chevrolet Equinox. The contact stated that the vehicle's GPS monitoring system had failed to operate as needed. The vehicle was taken to the dealer on multiple occasions where the contact was informed that a software update was performed on the vehicle; however, each software update failed to correct the failure. The dealer was notified of the continued failure and informed... Read more
Incident date: Mar 20, 2026
The reduction gear/transaxle failing. Metal in fluid leads to increased noise. Drivetrain will eventually fail and unsafe to drive. Case #56669999 was filed with Nissan Consumer Affairs and they have denied assistance for out of warranty repair. While the car is outside the number of years in the warranty, at 37K miles it is still well within the 60K mileage warranty. A drivetrain should not fail ... Read more
Incident date: Feb 21, 2026
On March 26, 2026, my vehicle received the rear suspension toe link replacement under Ford/NHTSA Recall 26S08 (26V101000). Within approximately 5 weeks, all four rear tires were completely destroyed by misalignment caused by Ford’s non-adjustable replacement parts. On approximately May 2, 2026 — during the first rain after the recall service — my vehicle hydroplaned and skidded uncontrollabl... Read more
Incident date: May 7, 2026
My 12 Volt plug does not work. My infatainment system stopped workin
Incident date: May 23, 2025
The auto wipers either go too fast or don’t turn on early enough just not right . The hands free phone is useless it’s like a bad connection always. Tried Bluetooth only and car play. Music through either works fine.
Incident date: May 23, 2025
Intermittently I will receive a dashboard message reading “shift to park” after I park the vehicle and do shift to park. This is a known issue with this vehicle across several years identified as “a known issue caused by a faulty switch in the shifter assembly failing to detect when the car is in Park”. GM has identified and found a solution to this problem by replacing the entire shifter ... Read more
Incident date: Apr 13, 2026
Intermittently I will receive a dashboard message reading “shift to park” after I park the vehicle and do shift to park. This is a known issue with this vehicle across several years identified as “a known issue caused by a faulty switch in the shifter assembly failing to detect when the car is in Park”. GM has identified and found a solution to this problem by replacing the entire shifter ... Read more
Incident date: Apr 13, 2026
During normal use, the factory wireless phone charging pad in the center console overheated, produced visible smoke inside the cabin, and melted the charging surface area. No liquids or foreign metal objects were present. The phone was placed normally on the charging pad. The incident created a burning smell and visible damage to the interior trim. The system did not shut down before damage occu... Read more
Incident date: Apr 13, 2026
telematic defective waiting 7 weeks still no eta... safety issue if battery loses power
Incident date: May 5, 2026
Vehicle was determined to be unsafe to operate per inspection performed by Mike Maroone Chevrolet on 8/26/24 immediately after I purchased from Rocky Mountain Auto Brokers in Colorado Springs on 8/8/26. It was discovered by customer immediately after sale that bank 2 catalytic converter was restricted internally (after Rocky Mountain failed to correctly diagnose and repair 3 times before and after... Read more
Incident date: May 7, 2026
Vehicle was determined to be unsafe to operate per inspection performed by Mike Maroone Chevrolet on 8/26/24 immediately after I purchased from Rocky Mountain Auto Brokers in Colorado Springs on 8/8/26. It was discovered by customer immediately after sale that bank 2 catalytic converter was restricted internally (after Rocky Mountain failed to correctly diagnose and repair 3 times before and after... Read more
Incident date: May 7, 2026
Vehicle was determined to be unsafe to operate per inspection performed by Mike Maroone Chevrolet on 8/26/24 immediately after I purchased from Rocky Mountain Auto Brokers in Colorado Springs on 8/8/26. It was discovered by customer immediately after sale that bank 2 catalytic converter was restricted internally (after Rocky Mountain failed to correctly diagnose and repair 3 times before and after... Read more
Incident date: May 7, 2026
Low coolant warning came on. Battery car didn’t start , had it jump. Low coolant warning came on again. Passenger seat belt warning is on.
Incident date: Jul 28, 2025
I was involved in an auto accident on 4/20/2026 @ 6:23 PM. I was driving a 2006 Prius and the vehicle in front of me stopped to make a left turn. I applied my brakes, which grabbed slightly and then released. I then had to hit the brakes hard and they did the same thing again. I ended up rear-ending the vehicle in front of me and had to go to the hospital. I’ve been out of work since the acciden... Read more
Crash
1 injured
Incident date: May 4, 2026
About 5 days ago my ABS and traction control light came on brought it to a auto repair shop and when they hooked up to it to retrieve code it showed abs module failure and no parts are available to repair truck so now having to drive it without these safety features due to lack of parts.
Incident date: May 4, 2026
About 5 days ago my ABS and traction control light came on brought it to a auto repair shop and when they hooked up to it to retrieve code it showed abs module failure and no parts are available to repair truck so now having to drive it without these safety features due to lack of parts.
Incident date: May 4, 2026
Per Honda, the standard maintenance of replacing a timing belt and tensioner has put more tension on the crankshaft, which causes a tapping noise from the connecting rod bearings when the vehicle is accelerating under load. The vehicle is available for inspection upon request. Honda has said that this does not harm the engine, but a noise of this kind is not normal and any noise of this kind assoc... Read more
Incident date: Apr 28, 2026
Upon taking my 2021 Rav4 Hybrid in for the rear traction motor cable corrosion recall (25TD01) on 5/7/2026, I was told there are no parts, no estimated arrival time, and therefore not even a rough estimate for a timeframe of repair. I was told that no one would inspect or evaluate the part in question to indicate if the car was safe to drive. I expressed my extreme concern given the recall include... Read more
Incident date: Dec 31, 1969
The Active Lane Management (ALM) and Auto Emergency Braking (AEB) systems on this 2024 Jeep Grand Cherokee 4xe fail repeatedly while the vehicle is in motion at highway speeds. The defect began at 384 miles. The ALM system will silently disable itself, and the AEB system forces the vehicle to display an 'AEB Limited Functionality Service Required' warning. Following six distinct repair attempts, t... Read more
Incident date: Apr 1, 2026
2019 Subaru Impreza has experienced intermittent and now persistent failures involving the factory EyeSight driver assistance system. Prior to complete failure, the EyeSight system would randomly disable and re-enable while driving. Adaptive cruise control and related safety features became unreliable and would intermittently stop functioning. The issue worsened over time and eventually resulted ... Read more
Incident date: Dec 31, 1969
2019 Subaru Impreza has experienced intermittent and now persistent failures involving the factory EyeSight driver assistance system. Prior to complete failure, the EyeSight system would randomly disable and re-enable while driving. Adaptive cruise control and related safety features became unreliable and would intermittently stop functioning. The issue worsened over time and eventually resulted ... Read more
Incident date: May 6, 2026
My 2022 Mercedes-Benz EQB has an unresolved recall (25V487000) issued July 25, 2025 — nearly 10 months ago — with status still listed as remedy not yet available. The recall is classified as URGENT: FIRE RISK WHEN PARKED on NHTSA's website for my specific vehicle. On May 6-7, 2026 I contacted Mercedes customer service three times and received conflicting safety guidance. Agent 1 told me chargi... Read more
Incident date: Feb 11, 2026
The contact owns a 2019 Acura TLX. The contact stated that while driving on the highway, the vehicle intermittently started to accelerate slowly and then it unexpectedly surges forward. The dealer was contacted regarding the issue but the vehicle was not diagnosed or repaired. The failure mileage was unavailable.
HONDA
CR-V HYBRID
(2022) — STRUCTURE:BODY
May 7, 2026
Incident date: Aug 28, 2025
Chrome grill piece is peeling and showing ugly black marks that are clearly noticeable in daylight.
Incident date: May 7, 2026
1 week after the BMW dealer replaced the battery under the warranty (after the car was towed due to the power loss from drive train malfunction) Engine Check, Drive train malfunction, and Oil level measurement inactive signals popped up again.