Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 122,131 complaints for HONDA
Incident date: May 1, 2026
The vehicle experienced a sudden and repeated malfunction of the hybrid/electrical system and powertrain, resulting in the vehicle becoming inoperable. The vehicle is currently at the dealership and is available for inspection upon request. While driving in traffic, multiple warning messages appeared, including "Hybrid System Malfunction," "Charging System Malfunction," "Engine Malfunction," "Bra... Read more
Incident date: May 9, 2026
The contact owns a 2017 Kia Sedona. The contact stated that while driving at 55 MPH, the contact the oil light illuminated, and the vehicle decelerated independently. The contact mention he pulled over to the right side of the road, exited the vehicle and when he lifted the hood of the vehicle, he noticed flames coming from the engine. No injuries were sustained. No medical attention. There was no... Read more
Fire
Incident date: Dec 31, 1969
There is corrosion and rust that is underneith my car! This is a very poor constuction of Chevy! This should never happen as long as the car is driving. When this corrosion happened there are a brake cable that is dangling under my car which is going on because of the rust and corrision underneith my car! I want answers and Chevy to do something about fixing the hanging brake cable under my car! I... Read more
Incident date: May 4, 2026
First incident April 9 2024 not even a month after purchased. Vehicle dashboard lit up light a Christmas tree all warning lights while driving on highway. Vehicle shook and sputtered and turned off. The vehicle was serviced explanation given was loose spark plugs on a new vehicle. 2nd incident roughly month after recall repair for engine propulsion campaign. February 26 and 27 2026 . While dr... Read more
Incident date: May 4, 2026
First incident April 9 2024 not even a month after purchased. Vehicle dashboard lit up light a Christmas tree all warning lights while driving on highway. Vehicle shook and sputtered and turned off. The vehicle was serviced explanation given was loose spark plugs on a new vehicle. 2nd incident roughly month after recall repair for engine propulsion campaign. February 26 and 27 2026 . While dr... Read more
Incident date: May 10, 2025
In mid-March 2026, the airbag error light came on in my vehicle. I took the car into the dealership I leased it from for service. They were ale to replicate the issue and discovered "a fault for passenger seat belt tensioner igniter". After this discovery it was recommended that no one sit in the passenger seat until the igniter was replaced. The dealership claimed they ordered a replacement p... Read more
Incident date: Mar 10, 2026
Defective Purge Valve. From my research this is a major issue with the 2021 Ford Bronco Sport
Incident date: Jun 18, 2024
Open safety recall on brake controller, parts unavailable for nearly 2 months, vehicle actively used for towing a 7,800 lb travel trailer
Incident date: Jun 18, 2024
At speeds between 40 and 70 my 2021 Honda Civic EX Hatchback steering feels sticky when making small adjustments. There is a slight resistant in steering when a slight correction is needed. Once that resistant is overcome, the steering wheel jerks in the direction of the correction potentially causing an over correction. This is a safety problem and can cause an accident. I am not seeing any warni... Read more
Incident date: Jun 18, 2024
My 2022 Honda Pilot failed to engage Drive after reversing, despite the Drive button being pressed. This resulted in an unintended backward motion & a collision with another vehicle. 1.What component or system failed or malfunctioned…? The Electronic Transmission Shift-by-Wire system (push-button shifter) failed to respond to a gear change request. Additionally, related electrical systems includ... Read more
Crash
Incident date: Nov 19, 2025
The engine stalled on the freeway. Has been having rough idles on cold start. Water gurgling/sloshing sounds coming from behind the dash on cold start. White, sweet smelling smoke periodically comes from the exhaust. Followed up with spark plug replacements. The vehicle still has all previous issues. Upon further inspection coolant reservoir is empty indicated a leak. No leaking fluid has been fou... Read more
Incident date: Apr 22, 2026
I am filing a safety complaint regarding a 2020 Lincoln Aviator Reserve VIN [XXX] involving recurring safety-related electrical and visibility concerns. The vehicle has experienced repeated service-related issues involving suspension systems, electrical inspections, camera/display concerns, and manufacturer customer satisfaction programs. Most significantly, the vehicle is subject to an active ... Read more
Incident date: Apr 22, 2026
I am filing a safety complaint regarding a 2020 Lincoln Aviator Reserve VIN [XXX] involving recurring safety-related electrical and visibility concerns. The vehicle has experienced repeated service-related issues involving suspension systems, electrical inspections, camera/display concerns, and manufacturer customer satisfaction programs. Most significantly, the vehicle is subject to an active ... Read more
Incident date: Apr 22, 2026
I am filing a safety complaint regarding a 2020 Lincoln Aviator Reserve VIN [XXX] involving recurring safety-related electrical and visibility concerns. The vehicle has experienced repeated service-related issues involving suspension systems, electrical inspections, camera/display concerns, and manufacturer customer satisfaction programs. Most significantly, the vehicle is subject to an active ... Read more
Incident date: May 10, 2026
My trucks transmission is not shifting right. One time I pulled out and I wouldn’t shift almost causing me to get rear ended. Another time it just randomly went down like 5 cars cause me to almost get rear ended on the freeway.
Incident date: May 9, 2026
On Saturday, April 18, 2026, I was driving home from a neurology appointment with my two daughters, including my child with special needs. I intentionally chose not to take the expressway and instead drove a lower-speed route home for safety reasons. While traveling approximately 35 mph, the vehicle suddenly displayed an “Engine Power is Reduced” warning. As I attempted to safely maneuver thr... Read more
Incident date: May 9, 2026
On Saturday, April 18, 2026, I was driving home from a neurology appointment with my two daughters, including my child with special needs. I intentionally chose not to take the expressway and instead drove a lower-speed route home for safety reasons. While traveling approximately 35 mph, the vehicle suddenly displayed an “Engine Power is Reduced” warning. As I attempted to safely maneuver thr... Read more
Incident date: May 10, 2026
Driving home from church this morning, the vehicle experiences a sudden loss of power and the car went into “limp mode”. Even the pedal floored and the engine rpms high, the car would barely go about 25 or 30 mph. A message from the dash board told me to pull over and leave the engine running to charge the EV batteries. The batteries would charge enough for what I thought would get me home but... Read more
Incident date: May 10, 2026
Driving home from church this morning, the vehicle experiences a sudden loss of power and the car went into “limp mode”. Even the pedal floored and the engine rpms high, the car would barely go about 25 or 30 mph. A message from the dash board told me to pull over and leave the engine running to charge the EV batteries. The batteries would charge enough for what I thought would get me home but... Read more
Incident date: Apr 27, 2026
The sliding doors have a rubber piece that over time, gets stuck and causes the door to not latch and close, leaving the door to come open as you are driving. This has been a known issue with these sliding doors on my Kia Sedona. This is highly unsafe due to the ability of the door to come open as you are driving and potentially causing harm for someone to fall out and or be injured.
Incident date: Apr 27, 2026
Was driving down the highway when Check: electric vehicle system warning came on and car slowed suddenly and wouldnt go past 41MPH. Within a min, the car slowed down further and just as I was pulling on the shoulder. Car didnt have power to move after.
Incident date: Apr 27, 2026
Was driving down the highway when Check: electric vehicle system warning came on and car slowed suddenly and wouldnt go past 41MPH. Within a min, the car slowed down further and just as I was pulling on the shoulder. Car didnt have power to move after.
Incident date: May 10, 2026
My Nissan Rogue Platinum 2021 not want to start I call a AAA they check the batery but the batery was new 3 months I have to call a tow truck and bring it to Nissan dealer on university dr in hunstville Alabama they keep the car for 3 days the call me and said that was the starter and also that the coolant get in to the motor that the car need a new motor that cost 9,000 dollars plus the starter 1... Read more
Incident date: Mar 2, 2026
Two years in a row my car leaked a significant amount of water through every light button any hole in the ceiling. It also leaked all over the center counsel while driving and came through the foot pedals all over my feet and the entire floor of the vehicle while driving. The value of my car has been destroyed and Chevrolet is not taking this seriously. They have told me they will only replace the... Read more
Incident date: Jul 14, 2025
The Infotainment Head Unit (IHU) on my 2024 Volvo XC90 has experienced repeated total system blackouts, spontaneous power-cycles, and critical thermal failures while operating at highway speeds (46–77 MPH). The IHU displays a "Cooling Infotainment System" critical warning and fails completely, resulting in total loss of the federally mandated rearview/backup camera (FMVSS 111 violation), GPS nav... Read more
Incident date: Jul 14, 2025
I am the owner of a 2024 Honda Accord Sport Hybrid. When driving at very low speeds, especially while parking or turning the steering wheel in tight maneuvers, the steering system produces a noticeable knocking and clunking noise. The noise can also be felt through the steering wheel. The vehicle was previously inspected by an authorized Honda dealer, and the steering gearbox (steering rack) was ... Read more
Incident date: Jul 14, 2025
My 2022 Jeep Cherokee Trail-hawk PTU from Transmission failed, and only has 68000 miles. I My warranty has expired, and cant believe they quoted me $5000 to replace this part of the Transmission. I was going online, and noticed this PTU issue is kind of popular with Jeep vehicles, and at the moment, my Jeep has been in the Service Center for a few days now, since I don't know what to do or how t... Read more
Incident date: Nov 1, 2025
Thermostat housing and oil cooler bracket leaking coolant with only 56k miles on the car
Incident date: May 10, 2026
The 2017 Ford edge was parked in a parking spot, the shifter visually and physically engaged in the park position. Exited the vehicle went into the store. A vehicle passing by behind the Ford edge, noticed it slowly rolling backwards and did not stop colliding with the back of her truck. The Ford edge still showed as it was in park during this occurrence After for the research, it does appear tha... Read more
Crash
Incident date: Apr 30, 2026
3 times now, I am driving and the vehicle goes into limp mode, the "D" on the dash is flashing but the vehicle sends no codes. The tech said the vehicle can immediately delete the code and they can't fix it if they can't duplicate it. It also hesitates when accelerating and is dangerous to myself, my 4 children and anyone driving around me when it goes into limp mode. There is no code, therefore t... Read more
Incident date: Apr 27, 2026
The recall on the 2nd row seat welding makes this row unusable per Toyota’s recommendation until they get a remedy. There is no estimated date on when the remedy will be available and Toyota is offering no solution to this. I have 2 small kids, one [XXX] and one [XXX] . I brought home my newborn in this car before the recall notice was sent out. It is our hybrid family vehicle and we cannot use... Read more
Incident date: May 2, 2026
Driving on Interstate 10 eastbound on May 9th, the lane departure system suddenly stopped working and would not turn back on and a warning on the dash stating Driver Facing Camera is Blocked but there was nothing in front of the camera which is on top of the steering wheel column. Then when returning home later that same day, the system began operating again but now it would continually go directl... Read more
Incident date: May 9, 2026
I was involved in a rear end collision earlier today. My vehicle sustained significant front end damage and the air bags did not deploy. The vehicle had to be flat bedded to a Massachusetts State Police Barracks, pending further action by my insurance company. There were no injuries.
Crash
Incident date: May 9, 2026
This vehicle has major suspension issues containing the complete strut assembly, lower control arms, and strut yokes/forks, which can not be replaced due to the discontinuance of the vehicle and parts itself. Because of this the car cannot receive an alignment which cause the tires to be eaten up at a rapid rate. When going over a bump in the highway the steering column goes one way while the car ... Read more
Incident date: May 9, 2026
I took the vehicle in for maintenance -transmission flush, oil change, anything they could find because I was planning on a road trip and wanted it ready. They found the box frame just behind the front tires had completely rusted with large holes. The service tech did not even want to put the vehicle on the lift. They took some pictures and sent them to me. No maintenance was performed due to the ... Read more
Incident date: May 11, 2023
Car battery can't be charged more than 80 ℅ , fire risk
Incident date: May 11, 2023
The entertainment system (and rear camera) freezes up and emits a loud squeal. The system eventually reboots but while backing up the camera screen is frozen and unable to see behind while backing. This creates a definite safety problem (it occurs at various time not only abcking up). The dealer hasn't been able to reproduce the error.
Incident date: May 11, 2023
Coming to a stop sign or red light the car won’t accelerate or will go in traction control making it difficult to move or not accelerate. Had 2-3 fuel leaks this year also having problems to keep the car going sometimes the max speed it will go is 20-40 miles n won’t go up unless u keep letting it slow down slowly n then accelerating n even after that it won’t make it above 60-70 miles it us... Read more
Incident date: May 9, 2026
Coming to a stop sign or red light the car won’t accelerate or will go in traction control making it difficult to move or not accelerate. Had 2-3 fuel leaks this year also having problems to keep the car going sometimes the max speed it will go is 20-40 miles n won’t go up unless u keep letting it slow down slowly n then accelerating n even after that it won’t make it above 60-70 miles it us... Read more
Incident date: May 9, 2026
The transmission on my 2020 Ford Escape has an internal fault code and is not shifting into 6th gear. It is an unsafe issue due to it cannot be driven on highways because it throws the vehicle into limp mode. It was diagnosed at a Ford dealership and Ford is refusing to cover the cost to repair their issue since the vehicle is out of warranty. There is a class action suit against Ford for this iss... Read more
Incident date: May 9, 2026
Took my 2017 Ford F-150 in for a diagnostic on May 8 2026 for wrench symbol check engine light and issues down shifting and sliding tires shop manager and technician claimed the vehicle is unsafe to drive and talked to the Service manager deemed the vehicle unsafe to drive wanted it grounded do to the safety concerns related to Recall 26S28 (PCM/TRS) stated the down shifting is cause catastrop... Read more
Incident date: May 8, 2026
Right rear passenger window failed. Came out to my vehicle at 4pm 5/4/2026 at work in a secure lot. Right rear passenger window appeared exploded out. Almost all of the glass was on the ground, only some of the tempered glass fell in onto the seat. Took many pictures showing the glass bowed out. Filed a police report. Police found no foul play, also noting the nature of the damage protruding out. ... Read more
Incident date: May 8, 2026
The FCA engages in situations that are not dangerous. There is a slamming of the breaks which causes items in the car to fly off the seat and nearly cause the cars behind me to rear end the car. This is a dangerous situation and has happened about 6 times since we purchased the car less than six months ago. There is not a way to permanently disable this supposed safety feature.
Incident date: Apr 2, 2026
2011 Prius. 80k miles. Brake booster buzz coming on every 15 seconds now. ABs, traction and brake lights on. I’ve heard of many Prius owners with the same issue. I also have another Prius with the same issue at 120k miles. Brake booster accumulator codes popping up with 80k miles. It is a safety concern as the abs brakes don’t work. Almost every Prius is effected by this.
Incident date: May 8, 2026
sudden reduced acceleration / limp mode while driving P1326 knock code potential engine failure / loss of power
Incident date: May 23, 2025
My durango been having issues starting after seating over night also there has been a couple times when the durango loses power and is very sluggish it has to be a fuel pump issues
Incident date: May 23, 2025
My durango been having issues starting after seating over night also there has been a couple times when the durango loses power and is very sluggish it has to be a fuel pump issues
Incident date: May 23, 2025
After the vehicle sits for several hours, the remote start system fails every time. Both the key fob remote start and the NissanConnect app remote start do not work, even though the vehicle shows as connected. The start command is aborted internally until the vehicle is physically moved a few feet. A dealership porter also could not remote‑start the vehicle at my home, and this is documented. Th... Read more
Incident date: Nov 20, 2025
The Pre-Collision System (PCS) activated twice in the last couple of weeks with absolutely no reason. Both times it activated with transmission in reverse and vehicle in process of backing up. But there was no vehicle or person within the vicinity. The sudden braking startled the driver and passengers giving concern about the viability of the vehicle operating in a safe manner for the rest of t... Read more
Incident date: Nov 20, 2025
The Pre-Collision System (PCS) activated twice in the last couple of weeks with absolutely no reason. Both times it activated with transmission in reverse and vehicle in process of backing up. But there was no vehicle or person within the vicinity. The sudden braking startled the driver and passengers giving concern about the viability of the vehicle operating in a safe manner for the rest of t... Read more