Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Nov 22, 2025
The contact owns a 2018 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that several dealers were contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the rec... Read more
Incident date: Nov 23, 2025
ABS braking not functioning, Power steering failure , speedometer and odometer failure, Air Bag indication of non function. Warning indications on dash illuminated at once when failures occured The loss of functioning Air bags, Power Steering, ABS Braking are all possible safety risks, most especially when combined at once. Vehicle has been diagnosed by a registered Ford Dealership. Problems diag... Read more
Incident date: Mar 8, 2014
During takeoff the transmission acted as if it was in neutral while I was crossing traffic luckily, the semi truck that was coming towards me was able to stop. I had the vehicle towed to a shop. After the vehicle was towed to the shop the transmission acted normal when the mechanic searched the VIN number. There was a service bulletin issued by General Motors for this exact problem. Had the semi ... Read more
Incident date: Mar 8, 2014
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not available. The contact stated that the vehicle was an electric vehicle, and the contact was unable to charge the vehicle. The contact stated that the vehicle could not be driven because of... Read more
Incident date: Nov 11, 2025
Purchased vehicle in July 2025. Started having the engine failure issues described in recall "L87 Engine Loss of Propulsion (Related field action: See Special Coverage N252494003)". GM says that the recall work was completed in May of 2025, however, the same exact issue as described in the recall exists. Engine fails during vehicle operation, the vehicle will lose propulsion, increasing the ris... Read more
Incident date: Sep 23, 2025
Failed seals on roof rack that allowed water to enter the A pillars. Unknown potential damage to air bag system, and electrical wiring. Smaller leaks can go undetected and damage components over time without owners knowledge. Dealer confirmed water intrusion, Toyota refused to repair the defect. Toyota is aware of the problem and had issued a service bulletin on April 22, 2024 (T-SB-0040-24) ... Read more
Incident date: Sep 23, 2025
I am filing a safety complaint regarding my 2022 Jeep Grand Cherokee 4xe Summit Reserve which is affected by recalls 78C and 68C. These recalls have no remedy, no timeline, and no clear information from Stellantis. I no longer feel safe driving my daily driver, and the lack of progress has created a serious safety and reliability issue. Stellantis has instructed owners not to recharge the vehicle... Read more
Incident date: Sep 23, 2025
Started the car and heard a knocking sound. No check engine or low oil light on the dash. Dealership said the bearing clearance test was too great, causing the connecting rod to knock inside the engine. Dealership said I need an engine replacement. Engine is 3.3L Lambda II engine which has been reported to have this issue.
Incident date: Nov 24, 2025
My brake lights are malfunctioning. It has not worked correctly in years. When you press on the brake, the brake lights turn itself off. When not pressing on the brake, my brake lights are on. I reached out to the GM dealership and I told them that the recall was fixed, but the issue is ongoing and poses extreme safety issues. I have gotten pulled over for this. No lights are on my dashboard. I ha... Read more
Incident date: Oct 4, 2025
Entered a roundabout at perhaps 15mph. RR tire hits small area on rounded curbing where a small piece of concrete curbing (perhaps 3” wide by 8” high) had come out. Tire made contact with this area. Sidewall blew out. Had to have car towed and new tire installed. Over $400. I contacted Continental USA and opened a case. They said there was nothing they could do. Suggested I have the tire ... Read more
Incident date: Oct 4, 2025
Entered a roundabout at perhaps 15mph. RR tire hits small area on rounded curbing where a small piece of concrete curbing (perhaps 3” wide by 8” high) had come out. Tire made contact with this area. Sidewall blew out. Had to have car towed and new tire installed. Over $400. I contacted Continental USA and opened a case. They said there was nothing they could do. Suggested I have the tire ... Read more
Incident date: Oct 1, 2025
Odometer Fraud. The contact purchased a 2012 Ford F-150. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 131,402, and at the time of registration, it was discovered that the mileage was 155,351.
Incident date: Nov 16, 2025
The contact owns a 2019 Dodge Caravan. The contact stated that while the vehicle was parked and turned off, the contact returned to the vehicle and noticed that all the windows and doors of the vehicle were opened. Additionally, the contact stated that the vehicle was unintendedly started. There was no warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired.... Read more
Incident date: Feb 16, 2022
The contact's mother owns a 2017 Hyundai Santa Fe Sport. The contact stated that while the owner was driving the vehicle at an undisclosed speed, the vehicle stalled. No warning lights were illuminated. The contact stated that the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed with loss of compression in the engine. The contact was informed that the engine n... Read more
Incident date: Nov 24, 2025
"STEERING ASSIST REDUCED. DRIVE WITH CARE" message, fan runs nonstop, even after the vehicle is off. Sounds like a plane taking off. This seems to be EXTREMELY common after doing my research. Please consider turning this into a recall!
Incident date: Oct 24, 2025
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted on several occasions and informed the contact that there were six other vehicles needing the recall repairs ahead of the contact’s vehicle. The contact stated that the manufa... Read more
Incident date: Oct 24, 2025
I had my rear-right and front-left rims crack (OEM wheels) in the same spot about 3 months apart. Once, it happened in July of 2025, and once it happened in October of 2025. I initially got the first wheel that cracked welded (rear-right), but I ended up having to get new wheels after the second one cracked because I could not trust their integrity. I made this purchase in the interest of my own s... Read more
Incident date: Nov 24, 2019
My Jeep Wrangler 4xe has now been subject to multiple high-voltage battery fire-risk recalls, including the current recall that instructs owners to park outside due to a potential battery fire. This is the third recall involving the same system. The vehicle is unsafe, and Jeep/Stellantis has no permanent remedy available. I have been unable to use the vehicle safely for extended periods, and I ha... Read more
Incident date: Aug 12, 2025
The vehicle intermittently fails to shift gears and loses acceleration without warning, creating a serious safety hazard. The problem began in October 2024 when the check-engine light first appeared and has continued since. Despite multiple repair attempts by the Kia dealership—including replacement of the fuel pump, fuel pressure sensors, and ECU—the root cause remains undiagnosed, and the de... Read more
Incident date: Aug 12, 2025
The vehicle intermittently fails to shift gears and loses acceleration without warning, creating a serious safety hazard. The problem began in October 2024 when the check-engine light first appeared and has continued since. Despite multiple repair attempts by the Kia dealership—including replacement of the fuel pump, fuel pressure sensors, and ECU—the root cause remains undiagnosed, and the de... Read more
Incident date: Aug 12, 2025
I was parking my car and then I heard a loud crack. Then I noticed my car's airbag malfunction warning notice came up on the dashboard along with other failures. I can see on the edges of the horn panel on the left that its slightly detached, so it seem the airbag has somewhat inflated. I haven't taken it to the dealer yet, but will later after work. I didn't notice any issues prior to this happen... Read more
Incident date: Mar 24, 2025
The rear seat belts come unbuckled. I was driving and about to get on a highway, and my children told me their seat belts unbuckled, another time it happened while I was driving in town. There's been a few others times too. I have not taken my vehicle to a dealer to check it out. This vehicle has not been inspected by anyone. No lights came on when the seat belt unbuckled. It has been happening on... Read more
Incident date: Apr 22, 2024
I went outside and started my car, locked it and came back inside to grab a few things. Approximately five minutes later someone was banging on my door and ringing the doorbell. When I answered they said they had already call the fire department. My car's engine compartment was engulfed in flames and undercarriage covers were also burning. The rear bumper and light assemblies were melting. The d... Read more
Fire
Incident date: Nov 24, 2025
The contact owns a 2021 Ford Transit 250 equipped with Sentury Lionheart Tires, Tire Line: Lionclaw, Tire Size: 235/65/R16, DOT Number: [XXX] . The tires were replacement tires. The contact stated while driving approximately 40 MPH, there was an abnormally loud sound coming from the front end of the vehicle, and the vehicle started shuddering and vibrating. After stopping to inspect the vehicle, t... Read more
Incident date: Oct 30, 2025
What component or system failed: The cylinder head failed due to cracking around the exhaust manifold, resulting in exhaust and coolant leakage. My independent mechanic and the Mazda dealer both confirmed this was the source of the burning smell and engine risk. The failed parts are currently in the possession of the Mazda dealership and available for inspection upon request. Safety risk: The fai... Read more
Incident date: Nov 24, 2025
The contact owns a 2022 GMC Sierra 1500. The contact stated that while driving at various speeds, the tailgate opened unintendedly. The contact stated that the failure occurred while the vehicle was idling or while parked. The vehicle was taken to the dealer, where it was diagnosed, and the contact was informed that the failure was caused by a corroded wire. The dealer determined that the wire and... Read more
Incident date: Nov 23, 2025
Distracting SiriusXm adds keep blocking navigation requiring physical input from driver to clear.
Incident date: Nov 22, 2025
Driving 70 mph on highway. Transmission suddenly downshifted from 6th to 5th. Cruise control turned off. Speedometer went to 0 mph. Airbag warning light came on. Wrench indicator flashed. From this point on, transmission would only use gears 3,4,5. Speedometer continued to read 0. Cruise control remained inoperative and Airbag warning light remained on. Wrench indicator turned off after a few minu... Read more
Incident date: Nov 22, 2025
See attached document for complaint. Dear Ford Motor Company, NHTSA Officials, and Lindsay Ford of Wheaton: I am the registered owner of a 2022 Ford vehicle, XXXXX. I am in receipt of NHTSA Safety Recall Notice 22S72 (dated November 2025, enclosed herein), which states in part: "Vehicle identification Number (VIN): [partial VIN redacted] ... This recall applies to vehicles which may have a defec... Read more
Incident date: Nov 20, 2025
The motor burn oil even after the oil change is done. Also, the car shaking and is not damage to be found.
Incident date: Nov 15, 2025
While driving, a pop-up advertisement for SiriusXM appeared on my vehicle’s head-unit screen. The ad covered important display areas and required visual attention to dismiss, creating an unnecessary distraction. This unexpected interruption diverted my focus from the road and posed a potential safety hazard by encouraging interaction with the screen while the vehicle was in motion.
Incident date: Nov 15, 2025
I got 3 messages on the dash going off simultaneously 1. Service Traction Control System 2. Forward Collision System unavailable 3. Service ESC I could feel the truck bogging and shaking a little at this point Then soon after the check engine light was flashing and it was noticeably misfiring and rough idling. I pulled some codes at Oreillys and got back 1. P0300 misfire 2. P050D cold start r... Read more
Incident date: Oct 17, 2024
While driving get notice lane departure not working and thermostat registered zero, when code scanned, states low thermostat temp and able to reset with code reader. Will reoccur in minters to days later. This is an electrical issue to to the ability to reset with a code scan tool, but also a safety issue since it also effects the electrical safety ability associated with the sensor.
Incident date: Oct 17, 2024
While driving get notice lane departure not working and thermostat registered zero, when code scanned, states low thermostat temp and able to reset with code reader. Will reoccur in minters to days later. This is an electrical issue to to the ability to reset with a code scan tool, but also a safety issue since it also effects the electrical safety ability associated with the sensor.
Incident date: Sep 25, 2025
It will be investigated by my insurance company, but this is what happened. I was taking a leisurely drive on a country road. Not much for shoulders and the trees aren't cut back far enough. I was going straight. The vehicle decided to take a 45 degree turn the right. Into the trees then flipping several times before finally coming to rest. The shoulder strap failed to lock, therefore my upper bod... Read more
Crash
1 injured
Incident date: Nov 23, 2025
I purchased a 2023 Nissan Rogue from Galles Chevrolet, located at 2801 University Blvd NE, Albuquerque, NM 87107, on May 17, 2025. According to the vehicle history report, the vehicle has an active stop-sale record issued by Nissan. I am unsure of the specific component or system affected. Still, cars under an active stop sale should not be sold until the underlying safety or performance issue has... Read more
Incident date: Nov 23, 2025
I purchased a 2023 Nissan Rogue from Galles Chevrolet, located at 2801 University Blvd NE, Albuquerque, NM 87107, on May 17, 2025. According to the vehicle history report, the vehicle has an active stop-sale record issued by Nissan. I am unsure of the specific component or system affected. Still, cars under an active stop sale should not be sold until the underlying safety or performance issue has... Read more
Incident date: Nov 23, 2025
While driving in Alaska during icy conditions my entire display for my infotainment screen changed abruptly. I glanced over at this to see if this was important information as it doesn't usually do thing. Upon looking I realized this was an advertisement for Sirius XM radio free until December 1st. In order to get back to my normal navigation I had to click a small red X on the screen. This entir... Read more
Incident date: Nov 22, 2025
My vehicle has 1,500 miles on it. Last time I drove it from work back home was Friday 11/21 and nothing was wrong. Got back in the car Sunday 11/23 and my engine light was blinking and all kinds of warnings were displaying such as engine, break, and steering problems. My wife and I noticed the car vibrating a lot and I had to drive 20mph. If not the car felt like it was going to shut down.
Incident date: Nov 22, 2025
My vehicle has 1,500 miles on it. Last time I drove it from work back home was Friday 11/21 and nothing was wrong. Got back in the car Sunday 11/23 and my engine light was blinking and all kinds of warnings were displaying such as engine, break, and steering problems. My wife and I noticed the car vibrating a lot and I had to drive 20mph. If not the car felt like it was going to shut down.
Incident date: Nov 12, 2025
My name is [XXX] , and I am formally reporting an unacceptable and irresponsible delay regarding my Ford Mustang Mach-E (VIN: [XXX] ), serviced at Group 1 Ford of Southwest Houston (formerly Sterling McCall Ford). My vehicle is only 1.5 years old, yet the clear-coat paint has already deteriorated, and the vehicle is also subject to an official Ford recall. I reported both issues to the dealer mor... Read more
Incident date: Oct 25, 2025
On September 2, 2025, my 2025 BMW X5 xDrive50e was involved in a head-on collision with another vehicle. Despite the severity of the impact, the following safety systems failed to deploy: Front airbags Driver seatbelt pretensioner BMW Assist / automatic emergency notification Witnesses reported that my vehicle briefly went airborne before landing with the rear wheels up on a curb. I suffered ne... Read more
Crash
1 injured
Incident date: Nov 23, 2025
On September 2, 2025, my 2025 BMW X5 xDrive50e was involved in a head-on collision with another vehicle. Despite the severity of the impact, the following safety systems failed to deploy: Front airbags Driver seatbelt pretensioner BMW Assist / automatic emergency notification Witnesses reported that my vehicle briefly went airborne before landing with the rear wheels up on a curb. I suffered ne... Read more
Crash
1 injured
Incident date: Nov 23, 2025
In low temperature conditions. Typically under 50 degrees Fahrenheit, the brakes will produce a high pitch grind/squeal noise. It’s a very concerning voice. Dealership says it’s normal, but there is no way it can be.
Incident date: Nov 23, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The A/C compressor seal may be leaking under certain conditions. The component is available for inspection by an authorized Honda dealer or service center. How was your safety or the safety of others put at risk? If the compressor fails completely while driving in hot weather, the lack of air condit... Read more
Incident date: Sep 25, 2024
TPMS Failure After IPMA Replacement – “After the dealership replaced the IPMA module on Nov 14, 2025 to address repeated ADAS system failures (BLIS, Cross-Traffic, Pre-Collision Assist, Park Aid, Front Camera Fault), the Tire Pressure Monitoring System (TPMS) immediately stopped functioning. The FordPass app shows all four tire sensors missing (‘—’) and permanent ‘Tire Pressure Data D... Read more
HONDA
CIVIC TYPE R
(2020) - POWER TRAIN
Nov 23, 2025
Incident date: Nov 11, 2025
squeaking noise from left front side drive shaft at speeds of 1-5mph , known issue from forums online
Incident date: Jul 30, 2022
While driving my 2015 Kia Optima (VIN: [XXX] ) at highway speed, the engine suddenly shut off without any warning lights, alerts, noises, or check-engine indicators. This created a dangerous situation for me and surrounding drivers. The vehicle had passed state inspection only 3 months earlier with no issues. The sudden shutdown is consistent with the known Theta II engine defect investigated by N... Read more
Incident date: Jun 24, 2019
The rear backup camera in my 2020 GMC Terrain failed. I first noticed and noted that the image was 'cloudy' on 5/3/2023, and it became very bad by 1/22/2024. On 7/1/2024, the image stopped working completely, replaced with a blue screen on the dashboard screen. I ordered a new camera and replaced it myself on 8/1/2024. Because the dealership did not mention any safety effects or recalls, and... Read more
Incident date: Jul 31, 2025
The frame is completely rotted from wheel well to wheel well on both sides of vehicle frame was completely rotted thru with judge holes completely rusted thru The vehicle was sold with no brakes sold to me and with dog chain holding the gas tank in place because fuel straps were rotted thru and bad wheel bearing that was ready to seize or will fall off vehicle purchased on 11/06 /25 and returned a... Read more