Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Oct 2, 2025
I am filing a safety complaint regarding my leased 2024 Jeep Wrangler 4xe, VIN [XXX] , manufactured by JEEP, leased through Stellantis. This vehicle is under an active recall for a battery-related fire risk. I have been informed by the dealership and the manufacturer that no repair or fix is currently available, potentially until next year. Despite this, the OEM states the vehicle is “safe to d... Read more
Incident date: Nov 4, 2025
While driving on the highway at normal speed, the vehicle suddenly lost power with no prior warning lamps or messages, placing me and other road users at immediate risk. The engine rapidly began knocking, lost acceleration, then stalled completely. I had to coast to the shoulder, which was extremely dangerous in high-speed traffic. The failure appears consistent with bearing wear and debris circu... Read more
Incident date: Nov 7, 2025
On a clear lane with the forward car 5 car lengths away with traffic flowing, the Automatic Emergency Braking (AEB) activated slowing my car down from 65mph to 30mph. I deactivated AEB on my exit and changed the AEB distance from “normal” to “near”.
Incident date: Nov 21, 2025
The contact's brother owned a 2020 Chevrolet Tahoe. The contact stated that while his brother was driving at an undisclosed speed, the vehicle crashed; however, the contact was unsure what the vehicle had crashed into. The contact stated that the crash was a single vehicle crash and there was severe damage to the front of the vehicle. The contact stated that the air bags should have deployed but f... Read more
Crash
1 injured
Incident date: Oct 1, 2025
2017 Chevrolet Colorado pickup with 58,000 miles. Check engine light came on. Scanner reading by a repair shop indicated a EVAP issue. I declined the $1200 repair estimate. I paid for diagnosis of problem $200. I repaired the system by "cleaning 2 filters at the beginning of the fuel tank ventilation system. The "primary filter and hose are located in a especially dusty area on the pickup truc... Read more
Incident date: Oct 15, 2024
2017 Chevrolet Colorado pickup with 58,000 miles. Check engine light came on. Scanner reading by a repair shop indicated a EVAP issue. I declined the $1200 repair estimate. I paid for diagnosis of problem $200. I repaired the system by "cleaning 2 filters at the beginning of the fuel tank ventilation system. The "primary filter and hose are located in a especially dusty area on the pickup truc... Read more
Incident date: Oct 15, 2024
The contact owns a 2015 Ford Fusion. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and Ford Customer Satisfaction Program: 20R01, 22R01, and 25E01. The contact stated that after the vehicle was serviced, the vehicle was dropped off at the contact's residence. The contact stated that upon starting the vehicle, the check engine wa... Read more
Incident date: Oct 15, 2024
2015 Honda Odyssey with approx 34000 miles. During auto stop/start events the van intermittently would not restart. This issue was worse during warm weather and occured throughout the summer of 2025. It was also noticed that the van sometimes would experience hard starts when restarting soon after a drive. It appeared to be a heat soak issue with the starter and the starter could not turn over... Read more
Incident date: Nov 25, 2025
My van tipm went out..it would cut off going down the road the safety door locks was not working the fuel pump was running all the time with switch off
Incident date: Dec 15, 2024
During a head-on collision with a tree, the vehicle sustained major front-end damage and the airbag deployed, resulting in a cracked sternum, three fractured ribs, and a three-day hospitalization. No warning lights or prior symptoms were present, and the incident has not been reproduced or confirmed by a service center. The vehicle is currently held at the insurance-approved collision facility and... Read more
Crash
1 injured
Incident date: Jun 12, 2025
Fuel pump and fuel control module failed. Car will not stay running. Currently at GM dealership. Confirmed and repair cost about $500. No warning lights.
Incident date: Sep 17, 2025
Vehicle experiences electronic throttle lag that causes the vehicle to not accelerate when pressing on the accelerator pedal. Then it accelerates excessively and nearly uncontrollably before coming under control.
Incident date: Sep 17, 2025
Vehicle experiences electronic throttle lag that causes the vehicle to not accelerate when pressing on the accelerator pedal. Then it accelerates excessively and nearly uncontrollably before coming under control.
Incident date: Sep 17, 2025
My vehicle was taken into Toyota dealership for diagnostics after experiencing a whine noise from transmission after driving. Toyota confirmed that I will need a new transmission. After researching I found that there is a defect in the transmissions for my specific type. It has been reported for years but Toyota has not addressed. Since it is a transmission failure this could lead to a breakdown w... Read more
Incident date: Jul 22, 2025
1. The 3.5L V6 Engine (2GR-FE) failed due to the subsequent loss of lubrication caused by the rupture of the Oil Cooler Pipe (Rubber component), a manufacturing defect known under TSB T-SB-0201-11 (ZE2 Program). The failed engine is currently available for inspection by request at the independent service center before it is disposed of. 2. The defect causes a sudden and severe loss of engine oil. ... Read more
Incident date: Aug 5, 2025
My wife first noticed loud noise from the back of the car when braking. Subsequently, when I drove it one day after, the car lost balance and nearly went into the opposite direction of the road on a two-lane street. The MB dealership later confirmed the problem was a severely corroded rear subframe that needs to be repaired at very significant expense. This is a serious safety issue that could hav... Read more
Incident date: Nov 21, 2025
While driving down the road at night, the headlights turn off automatically, by themselves. This caused serious distress for not only myself, but also for my children in the car at the time, as we have had instances where driving around curves at dark, the lights go out, or while on the highway at night during deer season, the lights go out. We live out in the country, so city lights are not abu... Read more
Incident date: Nov 21, 2025
emission can not get a state inspection because of a bad catalytic system Nissan will not warrantee it 2016 Nissan Titan XD 67k on it 6000k to fix not right
Incident date: Oct 30, 2025
The backup lights are too dim to safely see where you are going when in reverse at night.
Incident date: Oct 30, 2025
The infotainment center/and On Star alert systems ( crash detections / SOS ) No access to anything in the infotainments center along with most of the safety setting not alerting due to and over the air update failure. yes is available for inspection upon request. all On star safety features are not working if a crash were to happen i would not be able to get help if i was injured. Yes and it i... Read more
Incident date: Oct 30, 2025
premature failure of OEM Falkens on CX-90 PHEV at 20k miles, posing hydroplaning/skidding risk; Mazda denying full goodwil
Incident date: Nov 25, 2025
The transmission will downshifting and the transmission starts jerking then the engine starts missing for about 30 seconds to a minute but the ford dealership said it's not showing any codes so it's not happening now I can't get it fixed they didn't think having a vehicle that starts missing for no reason isn't a problem but the torque converter won't throw codes and it's attached directly to the... Read more
Incident date: Nov 22, 2025
The contact owned a 2020 Hyundai Santa Fe. The contact stated that while driving 40 MPH onto the ramp, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was able to pull over to the side of the road. The vehicle stalled and shut off, and the contact was unable to restart the vehicle. The contact was calling for Roadside Assistance and noticed white sm... Read more
Fire
1 injured
Incident date: Mar 5, 2024
There was no low oil indicator light, no smoke, and no oil on the garage floor. My wife was driving the vehicle on I-285 in Atlanta, returning from the ATL airport, when the vehicle began to lose power and started jerking and surging; the check engine light began flashing. She had to take surface streets to get home because the loss of power made the vehicle unsafe to drive on the freeway. When sh... Read more
Incident date: Nov 23, 2025
Vehicle experiences lag or hesitation from stop.
Incident date: Nov 25, 2025
The contact owned a 2017 Mercedes-Benz GLE350. The contact stated that while slowing at approximately 10 MPH and making a right turn to pull into a driveway, the vehicle unintendedly accelerated and crashed into a fence and came to a stop. The contact had not sustained any injuries, and medical attention was not needed. A Police report was not filed. The contact stated that the fence was damaged. ... Read more
Crash
1 injured
Incident date: Nov 22, 2025
I have a 2015 Jeep Wrangler that has the brake, ABS and traction control lights on. It is a FAILURE OF THE ABS MODULE. When these lights are on, these systems are disabled. Jeep has told me that this part is on back order, due to a high failure rate. It is a safety issue when these systems are down. I have been told that some customers have waited a year or longer for the part, with some sel... Read more
Incident date: Aug 15, 2025
Car less than 1 month old with approx 500 miles caught fire from the engine and was totaled. Nearly took the driver and house with it.
Fire
Incident date: Aug 15, 2025
Making a right turn from a stop. I pressed the accelerator and the vehicle barely moved. Cars were coming in my direction and I had to move. I let off the accelerator quickly pressed the accelerator again. The vehicle did start moving at normal rate. This first attempt was very concerning and almost caused me to get in an accident.
Incident date: Apr 28, 2023
Driver of van called to report seatbelt would not latch; release button was stuck and would not release. They called Rivian Support, and they had van towed back to station as without seatbelt working properly, would be unsafe for driver to continue.
Incident date: Apr 28, 2023
I have received a recall notice indicating that my Jeep Wrangler 4XE poses safety risks not only to myself but also to others. The notice advises me against parking the vehicle near any structures or my home, which is particularly concerning given that this Jeep is my sole means of transportation to and from work. My troubles began on January 18, 2024, the very first day I leased this vehicle, whe... Read more
Incident date: Apr 28, 2023
The contact owns a 2021 Chevrolet Colorado. The contact stated that while driving at an undisclosed speed, the vehicle shuddered and failed to decelerate as intended while the brake pedal was depressed. An unknown message was displayed. In addition, the contact stated the vehicle failed to respond properly while the accelerator pedal was depressed. Upon inspection, the contact noticed an abnormal ... Read more
Incident date: Oct 31, 2025
On Sunday, November 16, 2025, my vehicle, which had only 2,004 miles on the odometer, experienced a catastrophic failure of its braking system. The warning lights illuminated, and I received a diagnostic alert text message from OnStar stating that the driver’s side rear tire needed air. Subsequently, the dashboard displayed a brake failure warning, advising me to proceed with caution as the brak... Read more
Incident date: Oct 31, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side windshield exterior A-pillar trim had become loosened, and the sealant was peeling off. An unknown local dealer was contacted on several occasions. No further inf... Read more
Incident date: Nov 24, 2025
Rear liftgate motors no longer functioning.
Incident date: Nov 24, 2025
My engine caught on fire. Unknown cause at this time.
Fire
Incident date: Nov 24, 2025
When driving vehicle noticed clicking noise in front passenger cv axle, it was a constant issue when turning to the right or left. Took to dealership they were able to replicate the issue and ordered the replacement part. Part took 7 days to arrive and was subsequently installed onto the vehicle causing the issue to go away. Recently the front driver side CV Axle has started to make the same noise... Read more
Incident date: Nov 25, 2025
My car had a coolant leak last year a hose broke and I have a 2021. My son’s mercedes sis the same thing on 11/23/2025. I have researched ma y others with this same issue. There should be a recall on that hose or whatever the problem Is.
Incident date: Nov 24, 2025
The contact owns a 2026 GMC Sierra EV. The contact received notification of NHTSA Campaign Number: 25V594000 (Electronic Stability Control (ESC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving over uneven pavement, there was an abnormal bumping ... Read more
Incident date: Feb 1, 2024
Hi, its not really an incident but I found what have happened suspicious. I got my tesla from the delivery zone at the Giga factory in Austin, TX last Wednesday. Right after the delivery i found an issue with steering wheel alignment. Steering wheel was tilted right and car was pulling right in the road. I addressed this issue to Tesla and visited service center last Saturday Nov-22nd. Technician ... Read more
Incident date: Nov 21, 2025
Thermostat fails. Steering assist reduced message comes up on dash. Temperature gauge stops working, air conditioning stops working and engine fans run constantly when vehicle is running. I had the dealership fix and replace under warranty the first time and now it happened again a second time.
Incident date: Jul 1, 2024
Cylinder head is defective and needs replacing. It is at the dealer for service at the tune of $7700. The car will not accelerate and sounds like it is in the wrong gear. Upon searching the Internet it seems like there are tons as in 1000’s of 2020, 2021 and 2023 Mercedes GLE 350s all having the same problem. There should be a recall as most cars are seeing this problem at 20,000 to 30,000 miles... Read more
Incident date: Nov 22, 2025
My transmission light has been on for over a year. After visiting to private mechanics- diagnostic testing from both confirm an EVAP leak. They did smoke tests and nothing came back. After visiting credit karma. Under property, as I own my vehicle it states that there is a “Fuel system, gasoline: delivery: fuel pump recall” documented on March 29, 2024. After contacting Honda directly they hav... Read more
Incident date: Nov 24, 2025
The torque is shuttering like crazy. I took it into Ford months ago multiple times and they said they had no idea because nothing was coming up, no codes or anything. I have been religious with maintenance checks and whatever they recommend at the dealership. Today my check engine light went on and the cores that came up were about my torque shuttering. Ford released a TSB about the shuttering on ... Read more
Incident date: Nov 24, 2025
tThe dealer ship refused even talk to me
Incident date: Nov 24, 2025
tThe dealer ship refused even talk to me
Incident date: Nov 21, 2025
For over a year now my car has been making a chatter/shudder noise during low speed turning. The car even shut off completely on me once while turning on a busy highway. There is a recall out (21S02) for my exact car, but built between 10/29/2020-12/11/2020. My build is not within the range however after getting it inspected, I have this exact issue with my axle having lubricant below the minimal ... Read more
Incident date: Sep 20, 2024
I was driving along and the truck shifted out of gear. Throttled to high rpm’s and went back into gear causing me to temporarily loose control and it repeated itself 2 more times before I got it stopped and towed home.
Incident date: Sep 20, 2024
I was driving along and the truck shifted out of gear. Throttled to high rpm’s and went back into gear causing me to temporarily loose control and it repeated itself 2 more times before I got it stopped and towed home.
Incident date: Sep 20, 2024
My vehicle has an active fire-risk safety recall, but Kia states the remedy is not available yet. The recall notice explains that the wiring harness for the HVAC blower motor may be inadequate and can cause a vehicle fire. I am concerned for my safety and my family’s safety because I have small children who ride in this vehicle daily. I contacted my Kia dealership, but they will not provide a r... Read more