Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Nov 29, 2025
The idle start stop feature constantly doesn’t work on our 2022 Honda Odyssey Touring. When stopped at a light or stop sign the engine will turn off COMPLETELY, causing me to have to put the car in park and restart the car. Also, sometimes the van will start, sometimes it won't. I replaced the battery and now it starts but it is still turning itself off in traffic.There have been several inciden... Read more
Incident date: Nov 29, 2025
The idle start stop feature constantly doesn’t work on our 2022 Honda Odyssey Touring. When stopped at a light or stop sign the engine will turn off COMPLETELY, causing me to have to put the car in park and restart the car. Also, sometimes the van will start, sometimes it won't. I replaced the battery and now it starts but it is still turning itself off in traffic.There have been several inciden... Read more
Incident date: May 1, 2023
My 2017 Chrysler Pacifica Touring-L has suffered repeated and dangerous electrical failures since purchase. Shortly after buying it from AutoNation Chrysler Dodge Jeep RAM in Valencia, CA, I had to return it twice for electrical repairs that kept it in service several weeks under warranty. About two years later, while still under extended warranty, the engine underwent a complete rebuild for multi... Read more
Incident date: Nov 29, 2025
My front camera that detects the front collision and helps with adaptive cruise control just went dark. I thought maybe it would reset after turning engine off and restarting it, but it didn’t help. Not sure what happened.
Incident date: Nov 29, 2025
While driving in the highway vehicle lost power and gray smoke came out off the exhaust, it was hard to accelerate and TCS warning light and check engine light popped up. TCS warning light extinguished but check engine light still on. Cars behind me could have hit me from behind, because it was a sudden loss of speed, it made other drivers switch lanes creating the risk of crashing others or mysel... Read more
Incident date: Nov 28, 2025
Both Driver and Passenger doors do not open from the outside.
Incident date: Nov 19, 2025
My 2025 nissan rogue rockcreek back windshield randomly exploded and shattered while driving down the road. There was no impact by anything and nothing hit it. There was a cold snap and I was using the defrost and had just turned it off when it shattered. Looked it up and this appears to be happening to many other owners as well. It appears to be some sort of defect. There was an issue with Hondas... Read more
HONDA
CIVIC TYPE R
(2023) - UNKNOWN OR OTHER
Nov 29, 2025
Incident date: Nov 29, 2025
2021 Volvo S60 T8 AWD, VIN [XXX] , ~71k miles Component: SUNROOF / DRAINAGE SYSTEM / ELECTRICAL SYSTEM Summary: Water entered the passenger compartment through clogged sunroof drain hoses and accumulated under the front passenger seat, causing catastrophic failure of wide angle module (WAM) and related electronic components (incl. front camera and wipers). Description: After moderate rain, a la... Read more
Incident date: Nov 28, 2025
Tried to get my vehicle fixed under recall Ford mistakenly told me that these were aftermarket rear shocks and that they weren't covered upon fixing the vehicle myself and bringing the shocks into a different dealership they told me that they were covered and should have been fixed under recall I've been trying to get reimbursed by Ford for this and I've been getting the runaround I've been promis... Read more
Incident date: Nov 28, 2025
Lost motor power while driving. No warning light before engine failure.
Incident date: Nov 28, 2025
All warnings on dash appeared on vehicle. Took to the dealership and all 4 cylinder fuel injectors need replacing. Car only has 39,900 miles on it.
Incident date: Nov 26, 2025
All warnings on dash appeared on vehicle. Took to the dealership and all 4 cylinder fuel injectors need replacing. Car only has 39,900 miles on it.
Incident date: Oct 15, 2025
FAULTY HYDRAULICS IN THE TRANSMISSION SYSTEM. FAULTY SLAVE CYLINDER LEAKING FLUID AND POTENTIALLY CAUSING VEHICLE TO BECOME "STUCK" IN GEAR WHILE DRIVING OR UNABLE TO SHIFT INTO GEAR WHILE PARKED. NOT AN UNCOMMON ISSUE WITH THESE MODELS.
Incident date: Nov 29, 2025
As I pushed the interior button on my vehicle to raise the back hatch, there was a winding noise that occurred & the door went down. I opened the back hatch with the button located near the rear license plate. as the hatch started making the loud winding noise going up, the left side hydraulic lifting mechanism shot through the roof of the car. I have contacted Honda several times & they said ... Read more
Incident date: Jul 1, 2025
At 5 am in the morning the car suddenly failed and indicated it was an engine or transmission failure in the middle of a four lane major intersection in a downtown area. It was dangerous due to the darkness, and poor visibility. I had to abandon the vehicle as it was dangerous to stay with it while waiting for police. I could have been injured (as could others) due to its sudden failure in the int... Read more
Incident date: Nov 28, 2025
At 5 am in the morning the car suddenly failed and indicated it was an engine or transmission failure in the middle of a four lane major intersection in a downtown area. It was dangerous due to the darkness, and poor visibility. I had to abandon the vehicle as it was dangerous to stay with it while waiting for police. I could have been injured (as could others) due to its sudden failure in the int... Read more
Incident date: Nov 28, 2025
At 5 am in the morning the car suddenly failed and indicated it was an engine or transmission failure in the middle of a four lane major intersection in a downtown area. It was dangerous due to the darkness, and poor visibility. I had to abandon the vehicle as it was dangerous to stay with it while waiting for police. I could have been injured (as could others) due to its sudden failure in the int... Read more
Incident date: Nov 28, 2025
Throttle lag. Sometimes when I press on the gas after a stop the truck lags to accelerate which is dangerous and can cause an accident.
Incident date: Nov 23, 2025
2017 Cadillac Escalade ESV VIN: [XXX] Dealership: Jim Coleman Cadillac, Bethesda, MD I am reporting a brake safety failure involving severe and abnormal brake component wear that created an immediate safety risk with breaks completely failing while driving at high speed on the highway. During normal driving, I discovered that the right front brake assembly had worn down to bare metal. The brake... Read more
Incident date: Sep 10, 2025
My 2020 Tesla Model X experiences severe vibration, shaking, and rattling during acceleration, especially between about 20–45 mph and at higher suspension settings. The vibration is strong enough to affect steering stability and safe control of the vehicle during acceleration and lane changes. Tesla has already replaced the front half-shafts twice under warranty for this same problem, but the i... Read more
Incident date: Oct 26, 2025
after receiving my car on Friday morning 10/31 from the dealership, I drove to work, where all my dashboard lights popped on, I lost power steering, and I lost my speedometer (which is what it was in the shop for that whole week). I tried to drive it back to Kia and it completely stopped working in the middle of the road, even though it was turned on, it wouldn’t drive or change gears. Leaving m... Read more
Incident date: Nov 28, 2025
Very often when I go to press on the gas, there is a noticeable lag before my truck goes. When there is oncoming traffic it is to a point where I do not try to go in case it lags and could be dangerous. This seems to be a common problem when I talk to other owners of the same model truck.
Incident date: Nov 28, 2025
I had my car running while I ran into the store, when I got back in the car I had a “Shift System Fault” error and I could not move my car. I had to have Ford Tow the truck back to its dealership. It is currently at the Ford dealership getting repaired
Incident date: Nov 28, 2025
Throttle delay/ hesitation that is very unpredictable.
Incident date: Jul 1, 2025
Vehicle transaxle will start or feel like is slips and wont go pass 40mph on the highway and has become a safety concern. This started about a week ago and continues. No lights on dash and dealer claims they cant duplicated concern. On the way to the dealer it was doing it and when we pickup the vehicle started doin again less than a mile from dealer. They charge for diag and the car is under warr... Read more
Incident date: Sep 18, 2025
This vehicle is going through coolant constantly. I couod not find a leak. I did find a recall FORD had for a cup plug and the cylinder head that leaks. My vehicle is outside the date range it looks like but looking under cylinder 2 coil pack I found that the cup head is visually leaking. Trying to see if this can be fixed under that recall.
Incident date: Sep 18, 2025
Reat seatbelts become twisted and are not safe. Tesla claims this is a maintenance issue and not a defect in the mechanism. I disagree and this should be investigated by the government as it is a safety issue.
Incident date: Sep 18, 2025
It threw an error that said “Steering assist reduced” and the power steering no longer functioned. It was very difficult to turn the wheel. The vehicle was stopped when the error popped up, but was driving fine up until that point.
Incident date: May 28, 2020
“2022 Nissan Leaf with 63,000 miles. Vehicle loses propulsion, unable to accelerate above 40 mph, and goes into turtle mode. Dealer opened the high-voltage battery and found multiple swollen modules. Nissan refuses to replace swollen modules and will only replace one cell despite EV system failure. Vehicle is unsafe to drive.”
Incident date: May 28, 2020
“2022 Nissan Leaf with 63,000 miles. Vehicle loses propulsion, unable to accelerate above 40 mph, and goes into turtle mode. Dealer opened the high-voltage battery and found multiple swollen modules. Nissan refuses to replace swollen modules and will only replace one cell despite EV system failure. Vehicle is unsafe to drive.”
Incident date: Nov 9, 2025
Submitted Under 49 CFR §552.3 Request for Defect Investigation & Safety Recall Tesla Model 3 / Model Y: Interior High-Voltage Heater Fire Hazard, Missing Firewall, and Entrapment Due to Electronic Door Failures. My 2022 Tesla Model 3 experienced an interior flash fire caused by a design defect. Tesla placed the high-voltage PTC cabin heater and HV wiring inside the dashboard with no firewall. Af... Read more
Crash
Fire
1 injured
Incident date: Nov 9, 2025
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the infotainment system screen displayed both the forward and rearview images simultaneously. In addition, the contact stated that the buttons on the infotainment system were lagging and were sometimes inoperable while pressed. The vehicle was taken to an unknown dealer, where the contact was informed that... Read more
Incident date: Nov 10, 2025
The contact owns a 2021 Ford Bronco Sport. The contact stated that while starting the vehicle, the message "Faulty Battery and Charging System" flashed on the screen, and the vehicle failed to immediately start. The contact stated that while driving later, several messages, including the messages "Faulty Power Steering" and "Faulty ABS" were displayed, and the vehicle suddenly stalled and failed t... Read more
Incident date: Nov 26, 2025
8/25/25: Seat Heater came on by itself on a hot day this Summer, it got so hot it burned my Right thigh. Seat Heaters are burning people. I drove directly to Subaru Dealership Service and the Service person, Dave confirmed the Seat heater was off and felt that the seat was hot and getting hotter as the heat began going up into the back of the seat. The service personnel inspected my car and could... Read more
1 injured
Incident date: Nov 26, 2025
Subject: Safety Complaint – Sharp Upper Door Edge Causing Facial Injury (Hyundai IONIQ 6, 2023) Message: To whom it may concern, I would like to submit a safety complaint regarding my 2023 Hyundai IONIQ 6 (VIN: [XXX] ). On October 14, 2024, my wife suffered a facial injury caused by an extremely sharp upper edge of the front door. This occurred in our driveway at [XXX] . The injury happened when... Read more
Incident date: Dec 1, 2022
While driving the car at approx 45mph on a busy roadway the vehicle suddenly accelerated heavily I tried applying the breaks but the pedal did not go down and had no affect of slowing the vehicle. I was forced to swerve around several vehicles to avoid a collision then just as suddenly the car returned to normal operation. The duration on the incident was approx 5 to 10 seconds. Very dangerous ... Read more
Incident date: Nov 28, 2025
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part for the recall repair was not available. The contact stated that parts were still not available for approximately one year. The contact stated it should not take the manufacturer that long to write a new software program. In addition, the contact stated... Read more
Incident date: Nov 28, 2025
Rear window randomly exploded while sitting in the driveway. Last driven 12+ hours prior. Completely shattered with no impact.
Incident date: Nov 28, 2025
Ever since I got this truck, I’ve experienced intermittent hesitation/lag when accelerating from a stop. I’ve reported it to the dealer several times and am always told they cannot reproduce. The problem was NOT improved after the engine replacement. This is dangerous - when pulling into traffic I cannot always count on my truck actually MOVING when I press the accelerator.
Incident date: Sep 16, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical System), 25V741000 (Electrical System), and 25V766000 (Engine). The contact called an unknown local dealer and the manufacturer, and the contact was informed that the recall remedies for all three recall repairs were not yet available. The contact stated that the manufactu... Read more
Incident date: Sep 16, 2025
In the safety recall it states “Do not charge,” “Park away from structures,” “No remedy available“.
Incident date: Mar 18, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds and depressing the brake pedal, the vehicle hesitated while coming to a stop, causing the braking distance to become extended. The ABS warning lig... Read more
Incident date: Nov 27, 2025
My car's steering wheel started making a noise when turning at around 2,000 miles per hour, and the steering wheel became very heavy when turning. I took it to the Honda service center twice. The first time, they told me there was nothing wrong with the car. The second time, they fixed the noise, but the heavy steering problem remained. When I drive at around 25/35 mph in a 25-35 mph zone, the ste... Read more
Incident date: Nov 3, 2025
Steering sometimes catches momentarily at the 1 o'clock and 11 o'clock positions. Seems most common during turns at highway speeds. Been monitoring intermittent occurrences for about a year. On 11/26/2025, it occurred several times in close succession while making gradual turns going 35 to 40 mph.
Incident date: Nov 18, 2025
Truck will shift into offroad modes unexpectedly. Will shift into these modes at highway speeds
Incident date: Nov 18, 2025
The long block has failed This has caused the vehicle not to allow for accelleration and have significant power loss. Yes this has been confirmed by the dealer. It has not been inspected by the manufacturer at this time. Two days before I took my trunk into the dealer for service, the service engine light came on. I parked my truck and did not drive it til I called the dealership. They told m... Read more
Incident date: Oct 13, 2025
On 11/26/2025, I was driving on the NJ Parkway, Southbound, in the left lane. The Drivetrain Malfunctioned Warning Light came on and within second my car began loosing power. I did not notice any smells. My car stalled as I stopped along the left side of the roadway. I did not have time to maneuver safely to the right, onto the shoulder of the roadway. I maneuvered my vehicle to the left side ... Read more
Incident date: Nov 26, 2025
I took my JEEP to the dealer because it was making a rubbing sound. They told me the rear end and differential where out and needed replaced. Originally the parts were on a 45 day backorder. 3 months later the parts on still on back order. I notified Jeep customer service, my case manager said the parts may be available Dec. 19th. There is a high demand for these parts and that there are not enoug... Read more
Incident date: Nov 26, 2025
All my dash lights turn off u can drive it but all my dash light is off the abs light its on
Incident date: Nov 2, 2025
Unknown: EBS comes on as well as the break system problem lights and many more. Vehicle loses power and goes into limp mode. As of now it wont shift from PArking