Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: May 15, 2025
While attempting to pass a slower moving vehicle and changing from the right lane to left, I attempted to accelerate past the vehicle when the check manual light appeared on the vehicle display dashboard and I lost all power. I had no acceleration and no power from the gas pedal, after gliding past the slower vehicle and completely taking my foot off the gas pedal, the truck reset itself and power... Read more
Incident date: May 15, 2025
For the first time I purchased a brand new vehicle off a dealership lot…What a mistake. While the dealership itself was an awful experience I thought it was worth it for a Chevy Silverado. After all my previous one was so reliable. WRONG. The first issue I found was I was unable to shift into reverse to back out of the driveway of a fire station I volunteer at. After driving forward a couple tim... Read more
Incident date: Nov 26, 2025
We had snow this afternoon and my wife drove the car home from work. We live on a private road and have a steep driveway. I had her park the car in the road while I plowed the driveway. There was only 1-2” of snow on the ground. My wife existed the car. It appeared to be off and in park meaning the engine was not running and the car sat still on a grade. In hindsight, I should have had her... Read more
Crash
Incident date: Dec 1, 2025
Shift to park error message when in park.
Incident date: Nov 24, 2025
My vehicle experienced failure of both the driver-side DRL (Daytime Running Light) and the passenger-side front turn signal within a short period of time. On this model year, both components are part of a sealed LED headlight assembly with no replaceable bulbs. The only repair option is full headlight assembly replacement, quoted at $800–$1,200 per side plus labor. This is a safety issue becaus... Read more
Incident date: Nov 24, 2025
My Jeep has had 3 PTU replaced in its life, the third one has failed and I'm now left either putting in a 4th or junking it, either way I take a loss. The 2nd PTU failed over a long period of time, the 3rd PTU failed a week past my 1 year warranty coverage and it did so abruptly. I have written in before regarding this vehicle but I write again due to the danger of this failure. The PTU rattled, ... Read more
Incident date: Nov 6, 2025
on 11/28/2025, I received recall notice 68C/NHTSA 25V-741, from FCA US LLC. The recall affects my 2024 Jeep Grand Cherokee 4Xe, PIH. The recall states that the vehicle is at risk of catching fire, due to damage that may occur to the high voltage battery, during normal vehicle operation, and that there are no remedies for this condition currently available. In addition, owners are advised to refra... Read more
Incident date: Dec 1, 2025
Steering rack broke, wheel won’t return to center. Dealer wants $3k dollars to fix. This should be recalled as the amount of cars it happens to is significantly high.
Incident date: Nov 20, 2025
The contact owns a 2016 GMC Canyon. The contact stated that while driving 5 MPH in a parking lot, the brake pedal was depressed, and the vehicle failed to stop as intended. The contact stated that the brake pedal was very firm while being depressed. The contact stated there was no warning light illuminated. The vehicle was towed to an independent mechanic. The mechanic diagnosed the vehicle and de... Read more
Incident date: Dec 1, 2025
The backup camera is not working which is already a known defect. The sensors in the back of the vehicle also intermittently sound an alert when nothing is behind the vehicle.
Incident date: Dec 1, 2025
The backup camera is not working which is already a known defect. The sensors in the back of the vehicle also intermittently sound an alert when nothing is behind the vehicle.
Incident date: Dec 1, 2025
Driving along I-94, 2012 F150 downshifted immediately from 5 gear to 1 gear. There was no previous issues and no warning lights and codes. Caused significant drive issues and had to pull immediately to side of busy highway. Caused immediately backup and believed to have caused back up accident. After taking to dealership was told it was my Molded Lead Frame. Which had been under an extended warr... Read more
Incident date: Nov 26, 2025
Assessment of Ongoing Mechanical & Safety Issues – 2023 Jeep Grand Wagoneer To Whom It May Concern, I am providing a clear, factual assessment of the ongoing issues with my 2023 Jeep Grand Wagoneer, which I purchased for $108,000 and have owned for less than two years. During this time, I have experienced twelve separate mechanical and functional failures, several of which have rendered the ve... Read more
Incident date: Nov 29, 2025
My 2017 Kia Sorento is experiencing significant engine issues, including excessive oil consumption and ongoing oil leaks. The Kia dealership initially told me I qualified for an oil-consumption test that could result in a free engine replacement if the results met the criteria. After inspecting the vehicle, they refused to perform the test because they said it was ‘leaking too much oil,’ charg... Read more
Incident date: Nov 5, 2025
Dealer advised us to continue driving with a defective seatbelt. Hyundai Customer Care disconnected the call when we attempted to discuss the safety risk and did not offer a loaner or temporary vehicle. Parts unavailable for months.
Incident date: Nov 5, 2025
The contact owns a 2015 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality and shut off. The contact was able to pull over to the side of the road even though the steering wheel was difficult to turn. The contact was able to restart the vehicle after several attempts. The contact stated that the failure had recurred while d... Read more
Incident date: Sep 1, 2025
I drove car for about 15 minutes and pulled into a parking space. There was no bumping or other incident. I left the vehicle for about 10 minutes and returned. The screen on my return showed 2 warnings, 1. Steering assist disabled, and 2. Collision avoidance system currently inoperable. Dealing with warning number 1: On starting to back out of parking space, i discovered there was no assist fo... Read more
Incident date: Nov 19, 2025
My 202 Hyundai Sonata is involved in the current hyundai fuel system recall. on 10/26/25 the fuel tank expanded and caused three explosive "boom" sounds inside the vehicle while I was driving with passengers. The backseat began heating and rising upward due to fuel tank swelling. The tank became pressurized, hissing, bubbling, and would not accept fuel. The vehicle became inoperable. The car has n... Read more
Incident date: Oct 15, 2025
Approximately two weeks before the major symptom appeared, the “Service 4WD” warning light illuminated on the dashboard. The vehicle’s performance didn’t seem to be noticeably affected, so I checked for any active recalls or service bulletins but found none that applied to my VIN. I monitored the situation closely in case it was an electrical or sensor-related issue. Shortly after, a loud... Read more
Incident date: Nov 28, 2025
The vehicle was sold with oversized 35-inch tires but was never recalibrated for speedometer, odometer, or tire pressure monitoring systems. The vehicle’s speedometer reads approximately 7 mph slower than actual speed, making the odometer inaccurate as well. This affects braking, ABS, traction control, and engine timing. The door placard still lists the original 265/70R17 tires, meaning the vehi... Read more
Incident date: Nov 28, 2025
Back Windshield shattered for no reason. Nothing was provoked with the vehicle. The car was parked and the back windshield just shattered on its own.
Incident date: Nov 1, 2025
I have been leasing this vehicle for approximately 3 years and have experienced constant engine problems; knocking and jolting forward. There have been four safety recalls and I mentioned the engine issues at the dealership. I was told not use the electric engine and keep the car in gas mode. This has not fixed the problem; it jolts forward randomly which is very scary. I only have this one ve... Read more
Incident date: Nov 30, 2025
The contact owns a 2016 Ram 1500. The vehicle was serviced under NHTSA Campaign Number: 21V632000 (AIR BAGS), but the failure occurred. The inflator end cap failed in September 2024 and failed again in February 2025. Most recently, the contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer, and the code was cleared; however... Read more
Incident date: Nov 27, 2025
The 2023 Ford Maverick Hybrid is experiencing a recurring safety failure of the Front CV Axle Shafts. The vehicle exhibits violent, uncontrollable shaking of the front end during acceleration at highway speeds (40–65 MPH). This severe vibration compromises vehicle stability and steering control, creating a significant safety risk during merging or overtaking maneuvers. The vehicle was previously... Read more
Incident date: Jan 3, 2025
As I was turning right (slowly accelerating from a complete stop) into a shopping center parking lot, I was entering into the lane behind a vehicle that had just passed in front of me (and was headed in the same direction I was going to turn). My 2022 Acura MDX Low Speed Braking Control system engaged for no reason. The breaks slammed hard bringing the car to a hard, sudden stop, and I thought I h... Read more
Incident date: Mar 7, 2025
My brand-new 2025 Honda CR-V Hybrid Sport Touring AWD came equipped from the factory with Bridgestone Ecopia H/L 422 Plus all-season (M+S) tires. These tires exhibit dangerously low traction at very low speeds on normal packed snow and light ice typical on California’s Hwy 80/Tahoe corridor. On Fri Jan 3rd, the vehicle repeatedly lost traction, slid sideways, and struggled to accelerate from a ... Read more
Incident date: Mar 7, 2025
The car was being driven nomore than 1hr. It began to smoke under the hood. The ABS EMERGENCY BRAKE LIGHT, CHECK ENGINE Then the EPS lights were on. The vehicle was pulled over and stopped. Fire was then observed falling from under the car. The hood was then popped to see the engine mainly on the driver side was totally catching fire. Then it spread. The engine needle never showed over heated. The... Read more
Incident date: Mar 7, 2025
The car was being driven nomore than 1hr. It began to smoke under the hood. The ABS EMERGENCY BRAKE LIGHT, CHECK ENGINE Then the EPS lights were on. The vehicle was pulled over and stopped. Fire was then observed falling from under the car. The hood was then popped to see the engine mainly on the driver side was totally catching fire. Then it spread. The engine needle never showed over heated. The... Read more
Incident date: Nov 17, 2025
Let me Preface this with, my Make, Model, and year for these problems have been recalled back in 2021, however I was not the owner then and my VIN was not listed as an affected vehicle i guess, nonetheless the problem is exactly the same as experienced by those that were listed on the recalls in the past. Im the 2nd owner of this vehicle and I have owned it for almost 3 years now. In July 202... Read more
Incident date: Nov 30, 2025
Grinding/ squeaky brakes. Worse after sitting for a while, like first drive of the day. Seem better after warming upm
Incident date: Nov 30, 2025
At stop light vehicle began to sputter and make noise, I was very close to my home, no engine light on. Upon turning vehicle off and using a code reader codes P0106 and P0506 was on scanner. I had vehicle towed to Complete Car Care. Mis fire on multiple cylinders. Vehicle has 69,801 miles. 3 push rods bent and I valve spring broken. The right Cylinder head assembly had to be removed and replaced ... Read more
Incident date: Nov 27, 2025
At stop light vehicle began to sputter and make noise, I was very close to my home, no engine light on. Upon turning vehicle off and using a code reader codes P0106 and P0506 was on scanner. I had vehicle towed to Complete Car Care. Mis fire on multiple cylinders. Vehicle has 69,801 miles. 3 push rods bent and I valve spring broken. The right Cylinder head assembly had to be removed and replaced ... Read more
Incident date: Nov 29, 2025
The panoramic sunroof front glass on my 2018 Nissan Murano shattered unexpectedly while I was driving on the highway. Fortunately, I had the interior sliding sunshade closed, which prevented the shattered glass from falling directly onto me. The explosion sound was extremely loud — at first, I thought there had been a collision nearby or that a tire had blown out. However, I immediately felt hea... Read more
Incident date: Nov 29, 2025
My vehicle repeatedly fails to recognize the key fob even when it is in my hand or inside the vehicle. Because it is a push-button start system, proper fob communication is required for unlocking and driving. When recognition fails, the vehicle will not start and I have been stranded. During the first of these failures, I called the dealership because I was stranded and needed immediate assistanc... Read more
Incident date: Nov 29, 2025
My vehicle has noise in the transmission when accelerating. They should give a voletin. thanks
Incident date: Nov 26, 2025
Turned on the heat and immediately got these messages. “Service High voltage system. Reduced acceleration drive with care”. Car will not charge now.
Incident date: Oct 1, 2025
volkswagen atlas 2024 brake noise with maneuver braking function currently not available light coming on after first couple stops. I have recording and everything and showed to vw dealership they said this is normal. I used to work on brakes this is not normal. It is so bad every looks at it and this is a new car. It happens ever morning. Cold wet or not just doesn't brake well from start of the d... Read more
Incident date: Nov 29, 2025
My 2025 Hyundai Santa Fe Hybrid with 1724 miles was unresponsive in the garage. Not able to get in the car because the 12v battery was completely drained. Hyundai dispatched a tow truck to take it to the local Hyundai dealership. A service provider did call me to let me know the car was there. He also told me that apparently this problem I had was a known issue with the 2025 Santa Fe Hybrids. I ha... Read more
Incident date: Nov 28, 2025
We were sitting in a parking lot with the engine running and heard an explosion in the vehicle. Later we discovered that the left rear, side curtain air bag had deployed. Horn has been inoperable for months cruise control hasn't worked in years steering wheel radio controls don't work. No appointment reason for any of it. Pass air bag off warning light red Air bag light is usually on but not alway... Read more
Incident date: Nov 28, 2025
We were sitting in a parking lot with the engine running and heard an explosion in the vehicle. Later we discovered that the left rear, side curtain air bag had deployed. Horn has been inoperable for months cruise control hasn't worked in years steering wheel radio controls don't work. No appointment reason for any of it. Pass air bag off warning light red Air bag light is usually on but not alway... Read more
Incident date: Nov 28, 2025
Both door handles need to be replaced at 800.00 a piece. Key fob to door handles causing parasitic draw to the battery and car goes dead. Risk - have to lift that 47 lb hood to jumpstart while putting my back out. Steroid injects on 12/2/2025. My Honda advisor and pain doctor are aware. Problem has been reproduced by my Honda advisor and mechanic at Crown Honda Florida. No warning lamps in this Ho... Read more
Incident date: Nov 20, 2025
My [XXX] son pulled the seatbelt so tight it got wrapped around his neck. When I pulled over to unbuckle it, it was stuck. I turned the car off and on again to try and loosen it, but it didn't work. In the emergency, I had to cut the seatbelt with scissors. It's the passenger seatbelt in the second row, next to the window. I reported the incident to Kia in Puerto Rico by phone. They never called ... Read more
Incident date: Nov 20, 2025
Driver side lock cannot be opened. Defect
Incident date: Nov 20, 2025
Driver side lock cannot be opened. Defect
Incident date: Oct 22, 2025
Cars acceleration causes me to be unable to pick up speed it decelerates up hills small or latg ramps cats constantly fly pass to avoid a multi car pile up it’s very dangerous!
Incident date: Oct 22, 2025
Cars acceleration causes me to be unable to pick up speed it decelerates up hills small or latg ramps cats constantly fly pass to avoid a multi car pile up it’s very dangerous!
Incident date: Oct 22, 2025
Cars acceleration causes me to be unable to pick up speed it decelerates up hills small or latg ramps cats constantly fly pass to avoid a multi car pile up it’s very dangerous!
Incident date: Nov 1, 2025
I was driving and my car just shut down. Thank goodness I was only in a drive thru because my car was still in gear. I got it restarted and it was making a terrible noise. I took it to hyandai where they told me that I had a piston slap. Hyandai corporate knows that this is a problem. I am lucky to have not been on the highway it could have caused serious injury or death to me or anyone around me.... Read more
Incident date: Nov 1, 2025
In October 2025, the center display screen in my 2025 Hyundai Tucson Hybrid began shutting off repeatedly while the vehicle was in motion. The screen controls essential functions including speed information, navigation, backup camera, safety alerts, and hybrid system data. When it shuts off, all of these features become unavailable without warning. The failure is intermittent and continues to reoc... Read more
Incident date: Nov 29, 2025
In October 2025, the center display screen in my 2025 Hyundai Tucson Hybrid began shutting off repeatedly while the vehicle was in motion. The screen controls essential functions including speed information, navigation, backup camera, safety alerts, and hybrid system data. When it shuts off, all of these features become unavailable without warning. The failure is intermittent and continues to reoc... Read more