Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Aug 4, 2025
The white orchid paint is peeling off on top of car and sides
Incident date: Nov 27, 2025
Sirius XM Ad popping up on my Infotainment Screen while vehicle is in motion causing a distraction.
Incident date: Nov 27, 2025
On 09-15-25, My 2023 Cadillac Escalade passed the PicoScope test that was performed at the Randy Marion Cadillac Dealership, located at 4700 Southside Blvd., Jacksonville, Fl., in reference to the 6.2 engine recall. After the engine oil change and oil filler cap replacement, the dealership failed to provide the insert for the owner's manual and had no idea what I was talking about. As a result, ... Read more
Incident date: Nov 27, 2025
While driving, my vehicle developed engine knocking, lost power, overheated, and produced smoke from the engine compartment. Shortly after, the engine seized and the vehicle will not start. An authorized dealership diagnosed the failure and recommended a complete engine (long-block) replacement, indicating catastrophic internal engine damage. This failure appears consistent with known Theta II e... Read more
Incident date: Nov 25, 2025
Vehicle: 2022 Ford Escape VIN: [XXX] Dealer: Westfield Ford, Countryside IL Problem: Rear light repeatedly fails even after multiple repairs; vehicle becomes unsafe and illegal to drive. The rear tail light on my 2022 Ford Escape has failed repeatedly since early Spring 2025. The dealer (Westfield Ford) has attempted repairs 5 times, including replacing bulbs and diagnosing the wiring/computer s... Read more
Incident date: Oct 7, 2025
As I was pulling into a parking spot, traveling at a low speed I naturally applied the brakes but the car accelerated instead jumping a concrete curb and hitting a wall. In that moment I realized I had no control of the vehicle. This sudden unintended acceleration was accompanied by a loss of braking. Pressing on the brakes harder did not stop or slow the car. Brake and accelerator failed. The veh... Read more
Crash
Incident date: Nov 30, 2025
I am reporting a recurring safety defect involving hydraulic lifter failure in Ram trucks equipped with the Cummins diesel engine (model years 2019–2024). This issue is widely acknowledged by Stellantis and multiple dealers. It typically begins with a knocking sound and has been documented in many cases to progress to complete engine failure. My vehicle has fewer than 20,000 miles. The lifters ... Read more
Incident date: Nov 30, 2025
I am reporting a recurring safety defect involving hydraulic lifter failure in Ram trucks equipped with the Cummins diesel engine (model years 2019–2024). This issue is widely acknowledged by Stellantis and multiple dealers. It typically begins with a knocking sound and has been documented in many cases to progress to complete engine failure. My vehicle has fewer than 20,000 miles. The lifters ... Read more
Incident date: Dec 2, 2025
Service high voltage system light/notification has come on three times since we got it last September 2024. The first time the light came on we heard lots of clicking leading up to the notification. The second time there wasn’t anything noticeably wrong besides the light coming on. The third time the heater wouldn’t heat the air coming in, it stayed cold. Then when trying to charge the ca... Read more
Incident date: Sep 13, 2025
I was pulling into parking space very slowly, stepped on the brake. The brake made a loud grinding sound. I pressed a little bit more cause I didn’t understand what was going on in the car at launched forward hit a tree slowed down a little and then kept going all the way down across street into more trees in a bush. I did not press the gas pedal at all. I was on the break.
Crash
Incident date: Dec 3, 2025
Completely disgusted with Chevy traverse. Upper radiator hose busted and radiator leaks at seem, squeaky brakes since day one purchased then sensor on brakes went bad causing it to say brakes are less than they actually are says 18% and it’s actually 88% caused the engine light to come on ppl can’t afford a payment and be at the dealer all the time and without transportation. It’s my only ve... Read more
Incident date: Jan 8, 2024
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not available. The contact stated that the recall was the second recall that was associated with the VIN. The manufacturer was not contacted regarding the unrepaired recall. The contact had not experienced a failure.
Incident date: Nov 20, 2025
While I was en route to get a recall serviced my Vehicle powered off while I was driving, at a speed of 25mph, out of my neighborhood. The Dashboard instructed me to put the vehicle in park (P), press the brake and the start button to power on the engine. The check engine light remained on and the vehicle started driving real sluggish. I couldn’t get above 10mph. I pulled into a parking lot and ... Read more
Incident date: Nov 23, 2025
My vehicle is experiencing multiple dangerous electrical and drivetrain failures that occur intermittently and without warning. The issues began the day of purchase purchase and continue to worsen. Documented defects include: Vehicle randomly will not start Vehicle randomly will not turn off Dashboard/electronic systems reset intermittently (gauges go blank or restart, Bluetooth disconnects, w... Read more
Incident date: Dec 2, 2025
I have been waiting on a replacement ABS module for months , was told I could continue to drive the jeep by a jeep dealership, the part is on back order and no plans to put in productions; my shop can see that there is ove500 people waiting on this part that effects the operation of the Safety features designed on 11/29 my jeep would stopped abruptly in traffic and would not go forward or reve... Read more
Incident date: Sep 1, 2025
While in a parking lot moving at very slow rate speed the car suddenly accelerated on its own. I had just slowly turned within a parking lot in preparation to backing into a parking space. I had just removed my foot from the accelerator and the car was almost at a stop and I was about to brake and put the car into reverse when it suddenly and rapidly accelerated on its own. My foot was not touch... Read more
Incident date: Dec 1, 2025
We are contacting you today because our 2023 Jeep Wrangler 4xe started to exhibit some concerning issues: On a fully charged battery, our Jeep started normally in hybrid mode. After 10-15 miles (down to 51% battery capacity), power switched to Internal Combustion Engine (Engine) After parking, upon restart and re-restart, various malfunctions appeared on dashboard: - Straight to engine power (e... Read more
Incident date: Oct 25, 2025
The upper hose is leaking and vehicle is losing coolant
Incident date: Nov 26, 2025
The contact owns a 2018 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION). The contact stated that while driving at 35 MPH, the vehicle revved and then the vehicle stalled. No warning lights were illuminated. The vehicle failed to restart. The contact's brother was following the contact and assisted with traffic. The Sheriff’s Department as... Read more
Incident date: Nov 26, 2025
The contact owns a 2018 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION). The contact stated that while driving at 35 MPH, the vehicle revved and then the vehicle stalled. No warning lights were illuminated. The vehicle failed to restart. The contact's brother was following the contact and assisted with traffic. The Sheriff’s Department as... Read more
Incident date: Nov 26, 2025
Was traveling down the road the curtain air bags deployed and filled car with smoke so badly driver couldn’t see and caused him to wreck in a creek it totaled the vehicle and progressive insurance had co-part to pick it up there was no warning that the air bags were going to deploy
Crash
Incident date: Dec 3, 2025
The contact owns a 2017 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the contact noticed that there was smoke coming from underneath the hood. The contact was able to pull over. The vehicle was towed to a nearby hotel. The contact resumed driving, but the amount of smoke coming from underneath the hood increased. The vehicle was driven to the dealer, where an unkn... Read more
Incident date: Dec 3, 2025
The contact owns a 2017 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the contact noticed that there was smoke coming from underneath the hood. The contact was able to pull over. The vehicle was towed to a nearby hotel. The contact resumed driving, but the amount of smoke coming from underneath the hood increased. The vehicle was driven to the dealer, where an unkn... Read more
Incident date: Jul 23, 2024
My car back in June 2025 left me stranded in the turn lane with traffic backing up after the emergency parking brake turned on without warning. I was not able to drive e my car or to release the brake and move my car. I did a thorough review of all possible reasonable switches that could have caused the malfunction. So I tried to turn off all of the warning systems. Once I did this I couldn't dri... Read more
Incident date: Nov 4, 2025
The contact owns a 2025 Subaru Crosstrek. The contact stated that while driving 65 MPH, an advertisement for a product that the contact had never purchased suddenly took over the infotainment system, which required the driver to interact with the infotainment screen and to return the screen to normal functionality. The contact was concerned that the issue was a distraction for the driver and was t... Read more
Incident date: Nov 4, 2025
The transmission is shuttering and jerking, had it diagnosed and was told that the torque converter is going out with only 137,000 miles on my 2019 GMC Acadia
Incident date: Nov 19, 2025
The adaptive cruise control does not allow the use of sunglasses to be worn while the cruise control is engaged. The cruise control will immediately shut off when sunglasses, and some prescription glasses are worn. This is a safety issue as you are not allowed to wear sunglasses on a sunny day or when the sun is low in the sky and it is below the car's sun visor. The same camera that is looking at... Read more
Incident date: Dec 1, 2025
My 2022 Kia Telluride is experiencing several serious safety-related defects. The backup camera does not work, the second-row bucket seats fold up on their own while driving, and the electronic parking brake becomes stuck on and will not disengage. The transmission hesitates and shifts harshly, creating a risk during acceleration and lane changes. The engine is consuming oil between changes. The h... Read more
Incident date: Dec 1, 2025
My 2022 Kia Telluride is experiencing several serious safety-related defects. The backup camera does not work, the second-row bucket seats fold up on their own while driving, and the electronic parking brake becomes stuck on and will not disengage. The transmission hesitates and shifts harshly, creating a risk during acceleration and lane changes. The engine is consuming oil between changes. The h... Read more
Incident date: Nov 10, 2025
Have a 2019 Ford Mustang 2DR 2.3L Ecoboost with 59,500 miles which I took to the dealership with a code P0302 and P0304 present, cylinder misfire, observed coolant level low, performed borescope in cylinder 2 and 4, found coolant intrusion, recommend long block engine replacement which would have cost me $10,728.85. Concern is that the engine can stall suddenly and may cause an accident. Ford Moto... Read more
Incident date: May 1, 2023
I got in the car and before even starting the car the window on the hatch exploded. It is shattered and I am glad my child was not in the back seat.
Incident date: May 1, 2023
Last week, the right lower ball joint began producing a noticeable squeaking noise. I brought the vehicle to Irvine Acura in Irvine, California, where two technicians confirmed that the right lower ball joint boot is intact with no grease leakage; however, the ball-and-socket joint displays excessive play. The dealership recommended replacing both lower control arms, despite the left side currentl... Read more
Incident date: Dec 1, 2023
Subaru Forester 2019 January - February of 2025: issue initially presented as the hatch beeping, indicating that it was not closing fully. The hatch would not pop back up as if something was in the way, just remain down & continue beeping. The car would then not start, with only the hatch beeping noise (beep beep beep) going off. When I drove it, it kept warning me that the hatch wasn't shut compl... Read more
Incident date: Dec 1, 2023
The contact owns a 2010 Toyota Prius. The contact stated that while driving 70 MPH, the vehicle jerked, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. Additionally, the steering wheel seized, and the vehicle stalled. The contact pulled over to the side of the road, opened the hood, and disconnected and reconnected the battery terminals to reboot the vehicl... Read more
Incident date: Dec 1, 2023
The contact owns a 2010 Toyota Prius. The contact stated that while driving 70 MPH, the vehicle jerked, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. Additionally, the steering wheel seized, and the vehicle stalled. The contact pulled over to the side of the road, opened the hood, and disconnected and reconnected the battery terminals to reboot the vehicl... Read more
Incident date: May 3, 2025
I got in my car yesterday to pull out of the driveway and heard the rear window wiper turn on. I then heard a cracking sound and noticed that the rear window was cracked and had a small hole near the wiper. The rear wiper moved again as I was turning it off and the hole got bigger and glass started to fall in the trunk. There was no impact to the rear windows that would have caused the damage. ... Read more
Incident date: May 3, 2025
I am filing a complaint with regards to the current recalls on the 2024 wrangler 4xe. My concerns are not only is this not a safe vehicle to be driving it is a lease, a lease that will devalue the car. Chrysler Jeep offered me a rental reimbursement which I can not afford due to the timeline they have given me. January for battery and “second quarter of next year” this could cost me over $... Read more
Incident date: May 3, 2025
The contact owns a 2019 GMC Sierra 1500. The contact stated that while driving approximately 60 MPH, the vehicle started shuddering. The check engine and stabilizer warning lights were occasionally illuminated. The contact pulled over into a nearby gas station, and the vehicle was later towed to a local dealer. The vehicle remained at the local dealer, where it was diagnosed and determined that th... Read more
Incident date: Oct 23, 2025
any action on Case 11699173 ?
Incident date: Nov 20, 2025
The contact owns a 2019 Cadillac Escalade. The contact stated that there was an abnormal whining sound coming from the engine with the check engine warning light illuminated on the instrument panel. The vehicle was taken to dealer; however, the dealer was unable to duplicate a failure. Recently, the contact stated that the check engine warning light illuminated on the instrument panel. The manufac... Read more
Incident date: Nov 28, 2025
My 2015 Hyundai Sonata has a defective engine. The motor failed unexpectedly even though the car has low usage and has always been maintained properly. I was informed that many Hyundai engines from these years came with manufacturing issues, and mine appears to be one of them.
Incident date: Dec 1, 2020
Check engine light codes match possible recall for vehicle now I'm having the same issues
Incident date: Dec 1, 2025
While driving in snowy conditions the headlights become covered with snow to the point of not illuminating enough to see. Which then makes trying to find a spot to pull over safely to wipe them becomes extremely dangerous. The snow covered lights happens quickly. Creating hazardous driving conditions. The data provided is the most recent. This happens every winter since purchasing this vehicle. I... Read more
Incident date: Dec 1, 2025
The contact owns a 2022 Ford Maverick. The contact stated that while her son was driving approximately 60-65 MPH on the Interstate, the passenger’s side front wheel detached. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Incident date: Nov 7, 2025
The contact owns a 2015 Hyundai Sonata. The contact stated that while driving at 45 MPH, the vehicle suddenly stalled. The vehicle was parked on the side of the road and failed to immediately restart. The vehicle was later restarted and driven to the residence. The vehicle was taken to the local Auto Zone, but the cause of the failure was not yet determined. The vehicle was then taken to the local... Read more
Incident date: Dec 1, 2025
Brake booster and vacuum failing due to cracked diaphragm
Incident date: Dec 1, 2025
A certified independent inspection company discovered welding on the main chassis of my Ford F-150. The welding is located on the front left frame area. I purchased the vehicle brand new, and it has never been in any accident or collision. This welding on a critical structural part creates a serious safety risk. Frame integrity may be compromised in normal driving or in the event of an impact. I ... Read more
Incident date: Dec 1, 2025
This afternoon, while I was driving on freeway at a normal speed (75 miles/hour) with an ample distance (30 feet) from the car in front of me , I suddenly felt a huge impact. It was so violent that I immediately thought my car was hit by the car behind me. I stopped the car on freeway and called 911. But from the back mirror, I did not see any damage on the car behind me. I got out to inspe... Read more
1 injured
Incident date: Dec 1, 2025
The car suddenly glitched and locked itself—with my dog, my purse, my phone, everything—inside on an extremely hot day. There was no one around, and it was terrifying. I had opened the passenger door for my dog to climb in, and as I walked around to the driver’s side, the doors somehow locked on their own. Panic set in immediately. My dog, my phone, and my purse were all inside, and I had no... Read more
Incident date: Nov 26, 2025
My 2025 Chevrolet Tahoe Z71 3.0L LZO Duramax with approx. 3,380 miles experienced a sudden and complete engine failure while towing my camper on the interstate at night, in the rain, while traveling alone 375 miles from home. The vehicle lost power, displayed warnings, and became inoperable, forcing me onto the shoulder in unsafe conditions. The engine has been diagnosed as requiring full replacem... Read more