Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Nov 28, 2025
Rear camera sporadically goes blanks or distorts
Incident date: Dec 5, 2025
1- THE TURBO HAS FAILED TWICE 2- CURRENTLY The torque converter has failed. The mechanic has claimed this is a common problem and recommends a complete transmission replacement. This is available for inspection right now. The problem was suspected by Dealer but independent center diagnosed. The vehicle made a terrible hum as if it was going to explode. We had it cleaned and it made it stop for 1... Read more
Incident date: Nov 11, 2024
The contact owns a 2012 Kia Sorento. The contact stated the vehicle was serviced at the local dealer for the NHTSA Campaign Number: 23V652000(SERVICE BRAKES, HYDRAULIC) regarding a safety fire hazard. Days later, while the vehicle was idling, smoke was suddenly present coming from under the hood. The contact opened the hood of the vehicle and discovered flames and smoke coming from the fuse box lo... Read more
Fire
Incident date: Dec 5, 2025
The contact rented a 2024 Mazda CX-30. The contact stated that while driving at highway speeds, an "i-ACTIVSENSE Partially Disabled Front Radar Malfunction" warning message appeared on the instrument panel. The contact attempted to exit the highway; however, the vehicle failed to stop upon depression of the brake pedal. The contact continued to pump the brakes and even engaged the emergency brakes... Read more
Crash
1 injured
Incident date: Nov 1, 2025
The contact owns a 2024 Nissan Kicks. The contact stated that while driving approximately 65 MPH, the crash indicator warning light illuminated, but there were no other vehicles nearby. The contact stated that on another occasion, while driving at an undisclosed speed, the Lane Departure lines on the instrument panel and the crash indicator warning lights illuminated. The contact stated that withi... Read more
Incident date: Jul 8, 2025
I was driving 75mph on the highway and my sunroof exploded while driving. It sounded like a gunshot above my head and shattered while going 75mph. This vehicle and other bmws that share the same sunroof glass are not fit to drive on the road until investigated further. There has been recalls and lawsuits for this. This a supplier or install issue when the car was manufactured. It’s not safe whi... Read more
Incident date: Aug 25, 2025
Shift to Park light remains on and car will not shut down when it is in Park already. This is an existing issue with Chevy Malibu but no recall yet.
Incident date: Oct 20, 2025
The horn is not working when I press the horn or on the key fob. I had it checked and the fuses were fine. The seat belt chime also does not work out of nowhere, same time the horn stopped working.
Incident date: Nov 7, 2025
Warning sensors activate randomly- of oncoming vehicles- in my opinion for no reason. Enough space between cars. Normal speeds, etc. Warning sensor to engage Brakes activate without sufficient reason. More than enough space between cars, normal speeds. Occasionally, it feels as if cruise control has taken over and slows the car down (not braking exactly, but controlling the speed by decreasing it)... Read more
Incident date: Nov 7, 2025
Warning sensors activate randomly- of oncoming vehicles- in my opinion for no reason. Enough space between cars. Normal speeds, etc. Warning sensor to engage Brakes activate without sufficient reason. More than enough space between cars, normal speeds. Occasionally, it feels as if cruise control has taken over and slows the car down (not braking exactly, but controlling the speed by decreasing it)... Read more
Incident date: Nov 7, 2025
I wondered if, after my first service visit on 11-12-25, the dealership put regular leaded gas instead of premium in it, because there was a noticeable difference in gas mileage and the engine started revving pretty high, in my opinion. It also seemed to have less power (which was my main reason foe thinking the wrong gas had been out in). And since then, it hasn't been the same.
Incident date: Dec 4, 2025
Recurring Safety Defect: Powertrain Cooling System Failure causing Engine Overheating, Coolant Intrusion, and Loss of Motive Power. The vehicle has experienced three catastrophic cooling system failures within a 9-month period, posing a crash and fire risk. Incident 1 (February 2025): Water pump failure caused significant coolant loss. Diagnosed and repaired by authorized dealer under warranty. ... Read more
Incident date: Dec 4, 2025
Water pump failure in vehicle less than two years of age. Dealer stated car was not safe to drive. Instrument cluster had a warning light, the app had details of the failures, and the display in the vehicle had a pop up stating the car needed to be serviced TODAY!
Incident date: Dec 4, 2025
Water pump failure in vehicle less than two years of age. Dealer stated car was not safe to drive. Instrument cluster had a warning light, the app had details of the failures, and the display in the vehicle had a pop up stating the car needed to be serviced TODAY!
Incident date: Dec 4, 2025
I have noticed over 30 things wrong with this car. Including but not limited to- the FIRST THINGS I mentioned to the dealership there seems to be apull to the right (suspension/alignment). The car randomly starts driving or feeling 'jerky" as if cruise control has taken over - 'phantom braking' is a term I came across that sounds accurate to me. And now, after having the vehicle for almost 30 da... Read more
Incident date: Nov 24, 2025
On 12/3/2025, I moved my car in the driveway at 11:15am EST without any issue. At 6pm EST, myself and 2 young daughters got into the car to head out an hour away. As I went to drive away, I stepped on the brake and the car did not immediately stop…the brakes failed and came to a rolling stop. At that moment all types of warning and lights lit up the dashboard. I placed the car in park exactl... Read more
Incident date: Nov 24, 2025
On 12/3/2025, I moved my car in the driveway at 11:15am EST without any issue. At 6pm EST, myself and 2 young daughters got into the car to head out an hour away. As I went to drive away, I stepped on the brake and the car did not immediately stop…the brakes failed and came to a rolling stop. At that moment all types of warning and lights lit up the dashboard. I placed the car in park exactl... Read more
Incident date: Nov 24, 2025
ABS stabilizer light on dash shows ABS malfunction.took it to certified mechanic to check the problem and was told the system had to be replaced at the cost of $4000.
Incident date: Oct 1, 2025
Steering system is stiff and all the warning lights are on in the dashboard. Vehicle pulls hard to the left and you have to hold the wheel steady to keep it from pulling to the left. Appears there is a steering rack issue. I've seen on internet that many 2015 Accords have this issue. There needs to be a recall. Honda dealership quoting $3500 to $5000 to repair. This is not right!!
Incident date: Nov 19, 2025
Torque converter shutter causing delay acceleration, which can cause issues in traffic. I understand from the transmission shop that the whole transmission is likely to fail because of it which could cause an accident
Incident date: Nov 19, 2025
The contact owns a 2016 Nissan Sentra. The contact stated that while driving at an undisclosed speed, the vehicle erratically jerked and the vehicle stalled. The contact noticed an abnormal whining sound. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The ... Read more
Incident date: Nov 19, 2025
Upon exiting a shopping center parking lot, I turned right onto a street which led up to a 1-lane construction site. I was travelling approximately 15 miles per hour, and drove approximately 50 feet when the car suddenly stalled. No fuel response to gas pedal. It still had momentum, and I was able to steer into a safe side spot. I sat there stunned. The car was still in drive gear. I put it ... Read more
Incident date: Nov 19, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brake, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while driving at various speeds, the vehicle lost automotive power. The check engine and ABS warning lights were illuminated. The vehicle was taken to a local dealer... Read more
Incident date: Nov 19, 2025
The contact owns a 2019 Acura ILX. The contact stated that while driving 50 MPH downhill, the vehicle accelerated unintendedly and was pulling from side to side. The contact firmly held the steering wheel to keep the vehicle in the intended lane. Additionally, the contact depressed the brake pedal simultaneously, but the vehicle hesitated to respond, causing the braking distance to be extended. Th... Read more
Incident date: Nov 13, 2025
The contact owns a 2019 Acura ILX. The contact stated that while driving 50 MPH downhill, the vehicle accelerated unintendedly and was pulling from side to side. The contact firmly held the steering wheel to keep the vehicle in the intended lane. Additionally, the contact depressed the brake pedal simultaneously, but the vehicle hesitated to respond, causing the braking distance to be extended. Th... Read more
Incident date: Dec 3, 2025
A few weeks after purchasing this vehicle in Dallas, TX we drove to Florida. About 4 hours into the trip we stopped for lunch and noticed both of our cells phones had not charged and in fact had discharged quite a bit. Further testing shows none of the front or rear USB Type-C ports would charge any cell phone we plugged into them. I purchased a USB volt meter and verified that the car would on... Read more
HONDA
ODYSSEY
(2025) - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Dec 4, 2025
Incident date: Sep 1, 2025
The contact owns a 2024 Jeep Grand Wagoneer. The contact stated that intermittently, the back-over prevention camera and navigational system froze, the speedometer was blank, and the air conditioner was inoperable. The contact stated that the Uconnect 5 infotainment system was inoperable. The navigational system continued to be frozen and was buffering for an hour at times. The vehicle had shut do... Read more
Incident date: Nov 29, 2025
The contact owns a 2019 Ram 1500. The contact stated that she lived in an area with a lot of fog, and after activating the defroster and driving at an undisclosed speed, the rear driver’s side window shattered. The vehicle was taken to a local dealer, where it was diagnosed with a possible small fracture that could allow moisture to intrude and shatter the glass. The vehicle was not repaired. Th... Read more
Incident date: Nov 29, 2025
The contact owns a 2023 Jeep Wagoneer. The contact stated that on several occasions, while driving at various speeds and continuing to accelerate, the RPM failed to respond as needed. Additionally, while slowing down the RPM failed to lower. The contact stated that the check engine warning light illuminated, or the message to check the user manual for proper oil and fuel usage was displayed. The v... Read more
Incident date: Nov 29, 2025
The contact owns a 2023 Jeep Wagoneer. The contact stated that on several occasions, while driving at various speeds and continuing to accelerate, the RPM failed to respond as needed. Additionally, while slowing down the RPM failed to lower. The contact stated that the check engine warning light illuminated, or the message to check the user manual for proper oil and fuel usage was displayed. The v... Read more
Incident date: Nov 28, 2025
Vehicle: 2017 Hyundai Santa Fe Mileage at Failure: ~129,000 miles Issue Type: Engine Failure / Valve / PCV-Related Defect Manufacturer & Dealer Both Denied Repair My 2017 Hyundai Santa Fe suffered a sudden engine failure at around 129,000 miles. The Hyundai dealer verbally told me the failure was caused by a faulty PCV valve, which is a known issue in Hyundai engines and can lead to severe oil lo... Read more
Incident date: Nov 28, 2025
My father was in a fatal vehicle accident in which the car was going very fast and then he crashed into a building. The car then started on fire. The black box was unable to be recovered to check car function. There were no medical findings
Crash
Fire
1 deaths
Incident date: Dec 2, 2025
The contact owns a 2016 Ford F-150. The contact stated that upon taking the vehicle to the dealer for an oil change and tire rotation, the contact was informed of an unstated fluid leak and that the rear brakes needed to be replaced. The vehicle was taken to Classic Ford of Madison (6251 N Ridge Rd, Madison, OH 44057); where additional repairs were performed. The dealer test-drove the vehicle and ... Read more
Incident date: Dec 1, 2025
I had my oil changed at a reputable service center November 19, 2025 and the mechanic said my oil drip pan and plug needed to be replaced in the next few months because they were showing wear and could fail. He asked if I knew about a pending lawsuit against Hyundai concerning these items causing major issues. I said I was unaware, so I researched it. It seems to be legit. During my research ther... Read more
Incident date: Mar 22, 2025
The automatic braking system provides warning and brakes the car automatically with no trigger to do so. Has happened several times. My safety is at risk due to the vehicle braking for no reason while in traffic disrupting my own controlling the vehicle. The car is at dealer currently however they saying something "HAD" to trigger it and that I just wasn't aware. Not able to recreate at current ... Read more
HONDA
CIVIC TYPE R
(2021) - POWER TRAIN
Dec 4, 2025
Incident date: Nov 24, 2025
While driving my 2022 Ford Ranger, the transmission failed to engage Drive. I started my morning as usual, letting the vehicle warm up and the RPMs settle before leaving my neighborhood. As I pulled onto the main road, the truck began acting strangely—I noticed it wasn’t accelerating normally and felt constant gear shifting without gaining speed. To avoid blocking traffic, I pulled over at a l... Read more
Incident date: Mar 1, 2025
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the contact smelled radiator fumes on the interior of the vehicle. In addition, the contact stated that the coolant reservoir was repeatedly refilled; however, there were no signs of a leak. The contact later became aware that radiator fluid was leaking on the ground underneath the vehicle. ... Read more
Incident date: Dec 3, 2025
This incident happened twice in one week first with 2023 Nissan Sentra then replaced with a 2024 Nissan Altima both rented from Enterprise. I was traveling down the street from my house, a two-lane, steep hillside road, which I’ve traveled up and down for 30 years. I stopped behind a parked car on the right side of the road to let another car come up the hill and pass by before I continued down.... Read more
Crash
Incident date: Dec 4, 2025
It began with vehicle warning lights, several, illuminating. They did not illuminate at exactly the same time (such as when a car stalls) they illuminated consecutively i.e Airbag disabled, followed by, blind spot sensors unavailable, front collision, lane departure, power steering temporarily unavailable, park assist, lane departure... all unavailable. Finally, the check engine light. Driving 65 ... Read more
Incident date: Dec 4, 2025
Experiencing sudden loss of power steering while driving - unsafe condition. Experiencing sudden loss of electric power steering assist while driving. Loss of power steering persists until ignition recycling (stop, put car in park, turn ignition off, turn ignition back on), which seems to clear it. Problem re-occurs intermittently on subsequent drives. Issue has been experienced at multiple M... Read more
Incident date: Nov 3, 2025
Customer filing a complaint against BMW for untimely resolution of Recall #25V644. This recall is a known Safety Risk which began in the summer of 2025. It is now December 4, 2025, and discussions today with BMW North America, they cannot provide me an ETA of when parts will be available for my vehicle. Further info from BMW North America says they will mail me a letter sometime? in 2026 to tell ... Read more
Incident date: Nov 1, 2024
The contact owns a 2023 Ford F-150. The contact stated that while the vehicle was parked, the contact inspected the vehicle and became aware that the brake light located near the rear window was inoperable and the brake light had melted. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage ... Read more
Incident date: Nov 1, 2024
While driving, the vehicle occasionally experiences a momentary loss of power, reacting as if the engine turned off. Power is restored after a few seconds, no longer than 10. The loss of power places everyone in the vehicle in danger, as well as surrounding vehicles. This is especially true when it occurs at interstate highway speeds, as it has done in the past. I called the dealership (Johnson... Read more
Incident date: Dec 3, 2025
Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple Mazda vehicle years. Took to Delker Auto repairs. Is electrical problem. Stated that so far nothing wrong with components. Will have to hunt for. Mazda has known electrical issues. In addition, your file upload will not let me upload picture even though it's in correct format. I ca... Read more
Incident date: Dec 3, 2025
Experiencing sudden loss of power steering while driving - unsafe condition. Experiencing sudden loss of electric power steering assist while driving. Loss of power steering persists until ignition recycling (stop, put car in park, turn ignition off, turn ignition back on), which seems to clear it. Problem re-occurs intermittently on subsequent drives. Issue has been experienced at multiple M... Read more
Incident date: Feb 1, 2025
My Jeep hybrid is under an active safety recall with no available remedy. The manufacturer has instructed owners not to charge the hybrid battery system, which means the vehicle cannot be used as designed. I am continuing to make loan payments on a vehicle whose primary advertised functionality has been disabled due to a safety defect. I have contacted Jeep/Stellantis repeatedly through their rec... Read more
Incident date: Nov 24, 2025
My Jeep hybrid is under an active safety recall with no available remedy. The manufacturer has instructed owners not to charge the hybrid battery system, which means the vehicle cannot be used as designed. I am continuing to make loan payments on a vehicle whose primary advertised functionality has been disabled due to a safety defect. I have contacted Jeep/Stellantis repeatedly through their rec... Read more
Incident date: Dec 4, 2025
Sun visor randomly falls. This is a know issue, it has now happened to both of mine. There’s a defect with the mounting bracket that mounts the sun visor to the vehicle.
Incident date: Nov 5, 2025
Driving home on highway at 3am, car losses all power studders & stalls out with no warning.
Incident date: Aug 14, 2024
My 2013 Chevrolet Equinox (~132,000 miles) has a serious and unsafe oil consumption problem. I had a full oil change, and only two weeks later the dipstick was completely dry. The vehicle provided no warning lights, no low-oil indication, and the GM Oil Life Monitoring System gave an inaccurate reading, failing to alert me to the critically low oil level. On November 25, 2025, while stopped with ... Read more