Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Mar 1, 2025
The center lock bolts to the wheels increase in tightness when driven even a short distance. All four of my bolts have consistently tightened to over 800 ft/lbs of torque after being installed at Porsche dealerships. The car was delivered new in Sept 2023. The first attempt to remove the bolts were nearly impossible being over tight. The car was sent to the dealership to address this issue, to no... Read more
Incident date: Mar 1, 2025
Ford has refused, on multiple occasions and at multiple dealerships, to address the NHTSA Recall Number 23V896 (MFG. Recall Number 23S65) issue with the Wheel End Hub Bolt in the rear axle. Well, this weekend, the bolt on the passenger side rear axle broke off, rendering the vehicle undriveable. I brought it in to the Lithia Ford Dealership (who's online information said they were open) to get it ... Read more
Incident date: Oct 15, 2025
While driving down the highway the black door panel next to the window flew off from the front passenger door and the rear drivers side passenger door. These were not loose or of concern previous to this happening. My concern when this happened is that it would hit another driver's vehicle and damage it, or potentially cause an accident because I was on the highway. Had I been on our pedestrian s... Read more
Incident date: Oct 15, 2025
Upon engine start up at the home of my S/O, [XX], the warning "Service Automatic Throttle Control" appeared on the dashboard. Placing the vehicle into gear first in reverse, then in drive resulted in sudden acceleration and erratic lurching. I had no brakes whatsoever. At one point my S/O nearly hit on the dash per signed affidavit. I had to place my 2024 Jeep Compass in Park in order to stop and ... Read more
Incident date: Oct 31, 2025
I was driving on a four lane road, no car in front in my lane, only a car in the lane to the left and a car behind, when the forward collision warning came up and immediately activated the automatic emergency braking. There were no cars or objects in the road ahead that would have triggered the forward collision warning. Fortunately the car behind did not hit me despite the abrupt and unexpected ... Read more
HONDA
CIVIC TYPE R
(2025) - EXTERIOR LIGHTING
Dec 7, 2025
Incident date: Nov 8, 2025
The vision. Are no good and the ears
Incident date: May 16, 2025
UNKNOWN ; I believe that my Jeep Wrangler 4XE in connection with recall : A7C/NHTSA 25V-710 created this safety hazard. Around the end of October / Beginning of November my Jeep performed a software update like it does from time to time and within a few days the vehicle shut off completely without any prior warning. I was driving to work, luckily on a side street going 20 miles an hour pulling... Read more
Incident date: May 16, 2025
Three occurrences where electrical system glitched. 1st- driving vehicle and dashboard warnings all lit up. Pulled over and ran system check. System fault indicated do not drive and all vehicle alerts where red. Shut car off allowed time for system reset and it started right back up with no system warnings, no dash warnings on. Drove perfectly fine. Two weeks later went to start car and car began... Read more
Incident date: Dec 5, 2025
There is a large black box on the interior windshield surrounding the rearview mirror. This box blocks the defrost on the windshield, causing ice buildup on the windshield in this area thus causing ice buildup on the windshield wipers. This causes the windshield wipers to be ineffective at removing water, snow, slush, - whatever debris is on the windshield from being removed greatly decreasing vis... Read more
Incident date: Dec 5, 2025
Auto stop/start struggles to start at lights or stopped traffic, rough idles and has already killed 1 battery, replaced under warranty and I'm having to charge my new one already since my car struggles to cold start sometimes! Incredibly stressful having 5 kids and 1car I spent a fortune on so it would last forever and it's a lemon I'm holding my breath doesn't strand us any time I have to break.
Incident date: Dec 5, 2025
Auto stop/start struggles to start at lights or stopped traffic, rough idles and has already killed 1 battery, replaced under warranty and I'm having to charge my new one already since my car struggles to cold start sometimes! Incredibly stressful having 5 kids and 1car I spent a fortune on so it would last forever and it's a lemon I'm holding my breath doesn't strand us any time I have to break.
Incident date: Dec 1, 2025
As a firefighter, I find it concerning that this recall has been issued for so long and no resolution has been found. The amount of vehicle fires that I see with reports of it "just starting to smoke, and then was on fire when I pulled over!" can easily be explained by fuel leaking into the hot engine compartment and combusting. This is my wife's primary vehicle, so I do not see it as fair that we... Read more
Incident date: Nov 1, 2025
Passenger side dash is seperating round the airbag area
Incident date: Nov 1, 2025
Purchased 2019 ford edge 9/14/2025, used with 53 thousand miles. On 12/06/2025, the transmission is leaking from a gasket and slow to accelerate with a burning smell and dirty transmission fluid. Miles now 58 thousand miles.
Incident date: Dec 6, 2025
Noise over bumps from the rear
Incident date: Aug 6, 2025
2019 F-150 2.7L EcoBoost, 10-speed. Intermittent unintended acceleration: while coasting or braking at low speed (10–25 mph) the engine suddenly revs to 3–4k RPM with a strong lurch forward against the brakes. Requires hard braking and shifting to Neutral to stop. Happens year-round, warm or cold, no warning lights. This is a known issue covered by TSB 19-2135 and SSM 49240 This problem star... Read more
Incident date: Dec 2, 2025
The rear camera goes blank when put in reverse. The screen shows "rear camera not available". There were multiple recalls for rear view camera system but my year and model is not included. A lot of same complaints on the web regarding the same issue.
Incident date: Dec 2, 2025
The rear camera goes blank when put in reverse. The screen shows "rear camera not available". There were multiple recalls for rear view camera system but my year and model is not included. A lot of same complaints on the web regarding the same issue.
Incident date: Dec 2, 2025
The upper radiator hose on some huge percentage of these trucks fail (mine has failed at just over 20K miles). You can check the Colorado Chevy forum, youtube, etc., et al, and find plenty of instances where this has failed. As this is the cooling system, it can cause the engine to overheat and potentially ruin the engine. The flaw seems to be an engineering issue with the rubber seal they use ... Read more
Incident date: Dec 5, 2025
Intermittent and variable vibration/shaking at all speeds ranging from mild to severe. Worse when cold. TSB 25-SS-002H-1. Despite multiple balancing attempts (hunter road force balancer) and complete set of tire swap there was no resolution. TSB indicates this is a known abnormality/issue and present across all models. Vehicle inspected by 2 different hyundai dealerships and independent dealership... Read more
Incident date: Dec 5, 2025
Intermittent and variable vibration/shaking at all speeds ranging from mild to severe. Worse when cold. TSB 25-SS-002H-1. Despite multiple balancing attempts (hunter road force balancer) and complete set of tire swap there was no resolution. TSB indicates this is a known abnormality/issue and present across all models. Vehicle inspected by 2 different hyundai dealerships and independent dealership... Read more
Incident date: Dec 5, 2025
Intermittent and variable vibration/shaking at all speeds ranging from mild to severe. Worse when cold. TSB 25-SS-002H-1. Despite multiple balancing attempts (hunter road force balancer) and complete set of tire swap there was no resolution. TSB indicates this is a known abnormality/issue and present across all models. Vehicle inspected by 2 different hyundai dealerships and independent dealership... Read more
Incident date: Nov 26, 2025
At a busy intersection the vehicle failed to restart on the automatic start/stop did not restart the vehicle. After getting the vehicle restarted it the ebrake activated mid way through the intersection. This occurred after the dealer applied an update to fix the issue. This was worse than the first incident as the brake was applied after the vehicle started to move after getting it restarted.
Incident date: Nov 27, 2025
Vehicle is showing KSDS-related engine warning behavior and the Hyundai dealership performed a diagnostic scan. The service manager told me, “I don’t recommend you driving it,” due to a potential engine safety issue. However, Hyundai Motor America’s National Consumer Affairs team is refusing to authorize towing or a loaner/rental until after a full diagnosis is completed. The dealership c... Read more
Incident date: Nov 30, 2025
Transmition Issues: Hard bumping going into gears, loss of power to move the truck, loss of power can happen anytime the transmition seems to shift into neutral causing a dangerous issue when trying to pull out to moving traffic. Stopping at intersections and then the truck wont go forward until there is a hard bump that feels like your getting rear ended. When diving at speeds above 45 the trans ... Read more
Incident date: Dec 1, 2025
My 2022 Ram 2500 6.4L HEMI has a long crank/hard-start issue every morning. It takes 5–6 attempts to start when the vehicle sits overnight. After starting once, it runs normally the rest of the day. I also had issues where the truck struggled to start after refueling. I replaced the gas cap and EVAP purge valve, which improved the refueling issue, but the long-crank cold start continues. I sus... Read more
Incident date: Oct 1, 2025
Both Exhaust Manifolds/Bolts Had to be repaired, one manifold was warped and one cracked. Concerned about the risk and symptoms of CO poisoning. Took it to a repair shop who confirmed and repaired the vehicle. Have spoken with 3 other people who have had similar issues on their trucks.
Incident date: Dec 1, 2025
I own a 2025 Subaru Ascent Limited. At approximately 20,000 miles, one of the original tires (factory-installed) developed a straight split along the tread/shoulder area. The cut was very straight, almost like along a seam, and I could see metal/steel cords exposed through the opening. There was no major impact, curb strike, or pothole event that I’m aware of, and there was no obvious sidewall o... Read more
Incident date: Dec 2, 2025
APIM is failing due to current recall with reverse camera. The glitching has cause many safety issues including •Navigation Fault •Cracking/popping audio •Missing touchscreen sounds •Intermittent system issues •Slow loading •Camera freezing or blacking out This has already caused a collision with my vehicle. Took it to manufacturer (Ford dealership) and they told me nothing the... Read more
Crash
Incident date: Dec 5, 2025
I am smelling gas every time I put gas and it won't start after putting gas there's a strong smell of gas inside my vehicle the recall has not been fixed yet I am a single mother and this is a safety risk issue how do I go forward powertrain is also still coming up I have other things popping up saying recalls were never fixed please help
Incident date: Dec 5, 2025
I am smelling gas every time I put gas and it won't start after putting gas there's a strong smell of gas inside my vehicle the recall has not been fixed yet I am a single mother and this is a safety risk issue how do I go forward powertrain is also still coming up I have other things popping up saying recalls were never fixed please help
Incident date: Nov 23, 2025
2013 Dodge Grand Caravan. Driver active headrest deployed without warning while sitting in garage and unoccupied. The loud noise and force of the defect could easily harm a passenger or cause a wreck. There are thousands of complaints on-line or through class action suits. I contacted the Chrysler Care group by phone on 10/22/2025. Their rep acknowledged, after asking if anyone was hurt, that this... Read more
Incident date: Nov 17, 2025
The contact owns a 2016 Mobility Ventures MV-1 Minivan. The contact was made aware of NHTSA Campaign Number: 23V461000 (Electronic Stability Control (ESC). The contact made several attempts to call the Customer Service Department to locate an authorized dealer; however, the phone number on the recall notification rang to another business. The contact stated that about 3 months ago, the ESC warning... Read more
Incident date: May 15, 2025
The CVT transmission in my 2018 Nissan Rogue Sport is malfunctioning and poses a serious safety hazard. The vehicle hesitates, loses power during acceleration, and displays warning lights while driving. This failure creates extremely dangerous situations, especially when merging into traffic, accelerating from a stop, or crossing intersections. Despite the widespread CVT issues in Nissan vehicles ... Read more
Incident date: May 15, 2025
The contact owns a 2018 Kia Sportage. The contact stated that while driving at an undisclosed speed after an oil change was recently performed on the vehicle, the low oil pressure warning light illuminated with the message "Service Engine" displayed, and the vehicle made a dinging sound. The vehicle was taken to the dealer, where 5 quarts of oil were added to the engine; however, the failure recur... Read more
Incident date: May 15, 2025
Steering wheel sticks when attempting to return to straight position after a curve. Usually occurs when turning right but sometimes left. Only occurs at highway speeds, not on city streets. Chrysler dealer inspected vehicle, said no problem was found, recommended having tire alignment checked. Front tires did not need alignment but rear tires did and were aligned. Unfortunately, this did not corre... Read more
Incident date: Dec 5, 2021
At approximately 6,000 miles the vehicle started making clicking noises when making a left turn, which then progressed to clicking when making left and right handed turns. I took the vehicle to the dealership and they stated it is a manufacturer defect and there is no recall at this time. When backing the vehicle up it slams the brakes on when there is no reason for it to. The vehicle has also sla... Read more
Incident date: Nov 29, 2025
This vehicle is affected by Acura’s 9-speed transmission warmer defect covered under: • TSB B17-009 – Product Update: Transmission Warmer • TSB B17-010 – Product Update / Warmer Replacement • TSB B17-026 – Warranty Extension: 10 years from in-service date, unlimited mileage These bulletins address failures of the transmission warmer that allow coolant and ATF to mix, causing interna... Read more
Incident date: Nov 22, 2025
Recall 25V-741 (Manufacturer Recall 68C) affects my 2024 Jeep Grand Cherokee 4xe. The recall notice states that, due to potential high-voltage battery cell separator damage, the vehicle may catch fire even when powered off. Jeep instructs owners not to charge the vehicle and not to park inside garages or near structures. There is no remedy available, and Jeep has stated that remedy identification... Read more
Incident date: Nov 22, 2025
Recall 25V-741 (Manufacturer Recall 68C) affects my 2024 Jeep Grand Cherokee 4xe. The recall notice states that, due to potential high-voltage battery cell separator damage, the vehicle may catch fire even when powered off. Jeep instructs owners not to charge the vehicle and not to park inside garages or near structures. There is no remedy available, and Jeep has stated that remedy identification... Read more
Incident date: Dec 3, 2025
I had taken our GMC Sierra 2500 with LT275/R20 Goodyear Wrangler tires into Henderson Chevrolet for maintenance and to have the tires checked. The technician stated that the front tires were showing tread separation. I was shocked because the tires only had around 20,000 miles. The truck is not used for towing and is kept in the garage away from the sun. I asked the technician to double check the ... Read more
Incident date: Dec 3, 2025
I had taken our GMC Sierra 2500 with LT275/R20 Goodyear Wrangler tires into Henderson Chevrolet for maintenance and to have the tires checked. The technician stated that the front tires were showing tread separation. I was shocked because the tires only had around 20,000 miles. The truck is not used for towing and is kept in the garage away from the sun. I asked the technician to double check the ... Read more
Incident date: Dec 5, 2025
The auto shutoff is working intermittently. Also, the vehicle sometimes shutsdown and won’t restart without putting it in park, then pressing the ignition. Also, the touchscreen works intermittently
Incident date: Nov 14, 2025
I am reporting a 2023 Volkswagen Taos, VIN [XXX] , purchased new on [XXX]. The vehicle has shut off completely while driving three times, each time with multiple warning lights. Incident 1 – [XXX]: Engine shut off while driving. The dealership told me it was “safe to drive in” and claimed to repair it, but the problem returned. Incident 2 – [XXX]: Engine shut off again, required towing. Th... Read more
Incident date: Nov 14, 2025
Vehicle will all of a sudden shut off with out warning while driving. It has shut off while in motion going about 25miles per hour . I hurry and put it in park and restart it. It has restarted every time. Sometime the lights on the dash will flash for a moment but has only done that 2 times out of the 10 that it has shut off while driving
Incident date: Dec 2, 2025
Vehicle will all of a sudden shut off with out warning while driving. It has shut off while in motion going about 25miles per hour . I hurry and put it in park and restart it. It has restarted every time. Sometime the lights on the dash will flash for a moment but has only done that 2 times out of the 10 that it has shut off while driving
Incident date: Dec 2, 2025
Vehicle will all of a sudden shut off with out warning while driving. It has shut off while in motion going about 25miles per hour . I hurry and put it in park and restart it. It has restarted every time. Sometime the lights on the dash will flash for a moment but has only done that 2 times out of the 10 that it has shut off while driving
Incident date: Dec 2, 2025
The contact owns a 2021 Honda CR-V. The contact stated that while parking, and the brake pedal was depressed, the vehicle accelerated inadvertently up a slight incline and collided with a stone boulder/wall. Neither the contact nor the passenger sustained injuries. The contact stated that no collision warnings were activated to detect the collision. The air bags did not deploy. The vehicle was tow... Read more
Crash
Incident date: Nov 26, 2025
The contact owns a 2021 Honda CR-V. The contact stated that while parking, and the brake pedal was depressed, the vehicle accelerated inadvertently up a slight incline and collided with a stone boulder/wall. Neither the contact nor the passenger sustained injuries. The contact stated that no collision warnings were activated to detect the collision. The air bags did not deploy. The vehicle was tow... Read more
Crash