Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Dec 10, 2025
When trying to pull out into traffic from a stop there is a hesitation at times. I go to press on the accelerator and the truck does not always move. There seems to be a delay at times. Seem dangerous when pulling out into traffic. It has happened multiple times. No sure if it is the transmission or what.
Incident date: Dec 10, 2025
When trying to pull out into traffic from a stop there is a hesitation at times. I go to press on the accelerator and the truck does not always move. There seems to be a delay at times. Seem dangerous when pulling out into traffic. It has happened multiple times. No sure if it is the transmission or what.
Incident date: Dec 10, 2025
Greetings My vehicle has approximately 63k and the entire battery pack has already been replaced one time. Approximately 3-4 weeks ago I got a letter informing me that I can no longer fast charge and there is no remedy for this at this time. I work 1 hour away from my home, so I haven't been able to get to work in weeks. I asked for a buy back and they stated no. I asked Nissan's Consumer Aff... Read more
Incident date: Dec 3, 2025
My 2015 Tesla Model S has a serious safety issue where the vehicle suddenly reverts to Park while driving and will not stay in Drive. I had the car serviced at Tesla’s Austin Ridgepoint location, and they documented that the issue was “resolved” and “validated,” but the problem continues exactly the same. Tesla replaced the rear motor speed sensor, performed tests, and charged me $522 f... Read more
Incident date: Dec 3, 2025
The contact owns a 2020 BMW X5. The contact stated while driving approximately 25 MPH, the message "Low Oil Pressure - Stop Vehicle Immediately" was displayed, and the oil warning light was illuminated. The vehicle was pulled over to the side of the road and turned off. The vehicle was towed to a dealer where it was diagnosed and determined that the oil pump was inoperable and needed to be replace... Read more
Incident date: Dec 3, 2025
My Jeep Cherokee 4xe is under an open safety recall for a high-voltage battery defect that can cause a fire while the vehicle is parked, charging, or driving. The manufacturer’s instructions require owners to NOT charge the battery and to NOT park the vehicle indoors or near structures. This makes the vehicle unsafe to store or operate. Stellantis has no remedy or repair timeline available. When... Read more
Incident date: Dec 5, 2025
The contact owns a 2012 Mazda Mazda3. The vehicle was transported from the east to Texas, and the vehicle was bought used. The contact stated that the dashboard was sticky and that a gap was between the instrument panel and cover. The contact stated that a small to medium bubble had started to form. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. T... Read more
Incident date: Dec 5, 2025
I have experienced at least five times in which my vehicle does not start and a "service charging system" error message shows on the dash resulting in the vehicle having to be towed to Newport Jeep in Middletown RI for service. Every recall that has been issue has been "fixed"- my hybrid battery has been replaced, my high voltage wire has been replaced. I tried to pursue a buyback request and was... Read more
Incident date: Dec 5, 2025
I have experienced at least five times in which my vehicle does not start and a "service charging system" error message shows on the dash resulting in the vehicle having to be towed to Newport Jeep in Middletown RI for service. Every recall that has been issue has been "fixed"- my hybrid battery has been replaced, my high voltage wire has been replaced. I tried to pursue a buyback request and was... Read more
Incident date: Nov 25, 2025
The contact owns a 2010 Chevrolet Silverado 2500 equipped with a Genesis Supreme trailer attached to the vehicle. The pin box bolted on the front of the trailer is a Lippert Rota-Flex Pin Box. The contact stated that upon pulling into a gas station, the contact discovered that the trailer was sitting on top of the bed of the truck. Upon inspection, the contact discovered several cracks on the pin ... Read more
Incident date: Nov 25, 2025
The contact owns a 2010 Chevrolet Silverado 2500 equipped with a Genesis Supreme trailer attached to the vehicle. The pin box bolted on the front of the trailer is a Lippert Rota-Flex Pin Box. The contact stated that upon pulling into a gas station, the contact discovered that the trailer was sitting on top of the bed of the truck. Upon inspection, the contact discovered several cracks on the pin ... Read more
Incident date: Dec 9, 2025
Engine went into limp mode and a knocking sound was heard. Had car inspected and oil changed but no improvements occurred. Took car to dealership and it failed engine test. Hyundai will not cover replacement under open extended warranty.
Incident date: Oct 1, 2025
In the middle of driving, multiple warning lights came on in the car and the steering became very stiff, which made it difficult to steer the car. We brought the car to the dealer service station and they identified that the crank pulley system had a failure and the vibration damper needed to be replaced. Apparently, this issue also resulted in the engine not properly charging the car battery, w... Read more
Incident date: Oct 1, 2025
My Outback has been through 5 genuine Subaru windshields this year, and 7 since 2019. Only one was impact damage, the rest developed cracks after installation. One only lasted 3 days after being replaced. Others have lasted 3 months. There is something defective with the current Subaru replacement windshields and the dealers can't help. These are $1,300 insurance claims each. Subaru needs to ... Read more
Incident date: Oct 1, 2025
Both of the inflatable seat belts in the back seat fail to latch. Have been checked for debris.
Incident date: Oct 1, 2025
On october 1st i realized that my pilot power seat was making very bad noise when y push my back and the blind spot warning was giving me false alarms when i turn on the signals and make me scare because i don't see anyone next to me and the blind spot alarm turned on and this happens constantly. the rear cross traffic warning press the brake so hard that scares everyone and put my baby in risk be... Read more
Incident date: Oct 1, 2025
On october 1st i realized that my pilot power seat was making very bad noise when y push my back and the blind spot warning was giving me false alarms when i turn on the signals and make me scare because i don't see anyone next to me and the blind spot alarm turned on and this happens constantly. the rear cross traffic warning press the brake so hard that scares everyone and put my baby in risk be... Read more
Incident date: Oct 1, 2025
On october 1st i realized that my pilot power seat was making very bad noise when y push my back and the blind spot warning was giving me false alarms when i turn on the signals and make me scare because i don't see anyone next to me and the blind spot alarm turned on and this happens constantly. the rear cross traffic warning press the brake so hard that scares everyone and put my baby in risk be... Read more
Incident date: Oct 15, 2025
The contact owns a 2016 Chevrolet Silverado 1500. The contact stated that while starting the vehicle, there was a loud rattling sound coming from the engine compartment, with the check engine warning light illuminated. The contact stated that while driving at an undisclosed speed, the vehicle jerked unexpectedly, with the check engine warning light illuminated. Additionally, the contact stated tha... Read more
Incident date: Dec 1, 2025
Vehicle flashed with a "check hybrid system. Stop safely" warning and then forced me to slow until my vehicle stopped - I could no longer press the gas pedal. I was on a highway and luckily was able to pull over safely before the vehicle came to a complete stop, but that was not guaranteed. I ended up being towed to a Kia Dealership where they informed me this was an issue under recall, but that r... Read more
Incident date: Nov 1, 2025
The rear brake lights on my 2019 Audi SQ5 stopped functioning due to a failure of the Comfort System Central Control Module (J393). This defect is documented by Audi in Technical Service Bulletin 2055123/5 and earlier versions. The malfunction causes the “rear lighting warning” to appear in the instrument cluster, and the brake lights do not illuminate when the brake pedal is pressed. The iss... Read more
Incident date: Nov 1, 2025
High pressure fuel line is weeping gas and making the cabin smell like fuel when heat is on. Smell is strong and is a safety concern.
Incident date: Dec 6, 2025
The electric power steering system on my vehicle intermittently fails while I am driving. When the failure occurs, the steering suddenly becomes extremely heavy and difficult to control, creating an immediate safety risk to me and to others on the road. The loss of power steering has happened multiple times with no advance warning. Each time, the only way to temporarily restore normal steering is ... Read more
Incident date: Oct 29, 2025
Broken/Defective CV axles. Clicking noise occurs when turning both left and right. Vehicle has been to the dealer and dealer has reproduced and noted the issue. Dealer stated nothing can be done due to no fix from Honda.
Incident date: Oct 29, 2025
Broken/Defective CV axles. Clicking noise occurs when turning both left and right. Vehicle has been to the dealer and dealer has reproduced and noted the issue. Dealer stated nothing can be done due to no fix from Honda.
Incident date: Dec 8, 2025
Three times in the past week, I have found the front and rear windows all the way down. I contacted the dealer and was told it's a cooling feature. Then when I told them it's winter rime, I was told that if you tap the remote three times it makes all the windows go down. I have never tapped my remote three times
Incident date: Dec 8, 2025
Broken/Defective CV axles. Clicking noise occurs when turning both left and right. Vehicle has been to the dealer and dealer has reproduced and noted the issue. Dealer stated nothing can be done due to no fix from Honda.
Incident date: Feb 19, 2025
Broken/Defective CV axles. Clicking noise occurs when turning both left and right. Vehicle has been to the dealer and dealer has reproduced and noted the issue. Dealer stated nothing can be done due to no fix from Honda.
Incident date: Feb 19, 2025
The contact owns a 2019 Jeep Wrangler. The contact stated that while operating the vehicle, the instrument cluster display malfunctioned and displayed a blank or black screen. During the failure, the digital speedometer, fuel gauge, and odometer mileage were unavailable. The cause of the failure was not yet determined. The manufacturer and local dealer were not contacted. The contact was informed ... Read more
Incident date: Feb 19, 2025
After vehicle got serviced an open recall for fuel pump, my car has been having issues. I know is related to the head gasket/fuel injections. My car has been great, monthly maintenance service up until I got that recall fixed. I now regret it getting repaired, but I had to, to be able to receive my DMV tags. I was driving about 45 MPH and vehicle stopped accelerating will not speed over 20 MPH and... Read more
Incident date: Dec 1, 2025
Multiple safety features are failing on this 2021 Honda Pilot. At startup, I get the following errors: Collision Mitigation System Problem, Road Departure Mitigation System Problem, Adaptive Cruise Control Problem, Lane Keeping Assist Problem. Dealership says it is an infotainment system problem and it will cost about $1,200.
Incident date: Jul 12, 2024
The contact owns a 2016 Dodge Journey. The contact stated that while the vehicle was started and running, there was an abnormal popping sound coming from the vehicle. The contact exited the vehicle and noticed a puddle of fluid on the ground underneath the vehicle. The contact stated that the fluid was possibly power steering fluid. The contact was on the way to work, and while the vehicle was in ... Read more
Incident date: Jan 1, 2025
On my way home early morning I lost full function of my car. Luckily I was pulling into my home but my car would not go in any other gear but reverse. I could not properly put it in park or cut it off. Now it would turn on because it cannot shift into any gear. If I had made one more stop before heading home I could have been in a very bad accident or worse. This happened on 12/1/25. I immediate... Read more
Incident date: Dec 4, 2025
RAM does over the air software updates. An update they did early summer 2025 was likely for the RAM RHO and not the TRX. A lot of features changed to RHO graphics and the U Connect 5 system became unstable and would not load properly. While in this state, the ability to select vehicle functions was not possible. (Radio, suspension selections and modes, air conditioning etc.) Attempting a reset pr... Read more
Incident date: Dec 4, 2025
RAM does over the air software updates. An update they did early summer 2025 was likely for the RAM RHO and not the TRX. A lot of features changed to RHO graphics and the U Connect 5 system became unstable and would not load properly. While in this state, the ability to select vehicle functions was not possible. (Radio, suspension selections and modes, air conditioning etc.) Attempting a reset pr... Read more
Incident date: Dec 9, 2025
The contact owns a 2015 Kia K5. The contact received notification of NHTSA Campaign Number: 25V794000 (Fuel System, Gasoline). The contact stated that days before the vehicle was scheduled for an unknown recall repair, while refueling, the contact observed gasoline pouring out of the tank. The vehicle was taken to a dealer, where it was diagnosed, and determined that the fuel tank had expanded due... Read more
Incident date: May 1, 2024
The contact owns a 2019 Chevrolet Traverse. The contact stated that the vehicle was jerking forward while depressing the brake pedal. There was no warning light illuminated. Additionally, the contact stated that while depressing the brake pedal, the pedal depressed to the floorboard. The contact also stated that the "Service Stabili-trak" warning light was recently illuminated on the instrument pa... Read more
Incident date: May 1, 2024
BMW 2021 X5 Engine starter failed. BMW South Miami dealership troubleshooting found the starter motor faulty and replaced it. This failure is NOT part of the current starter recall for BMW X5. (25V644000) My X5 maufactured date is June of 2021. I purchased the X5 In July of 2021. I paid $2166.35 for repairs and I am seaking a refund.
Incident date: Dec 3, 2025
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the ABS and traction control warning lights were intermittently illuminated, causing the ABS system, the traction control system, and the cruise ... Read more
Incident date: Oct 21, 2025
The vehicle does not predictably respond to throttle inputs (if it responds at all), when you come off the brake pedal it will begin rolling at "idle" speed as normal but when you begin to increase throttle input NOTHING will happen for several very important seconds as you roll into an intersection or need the vehicle to accelerate to maneuver. This had happened multiple times before scheduling ... Read more
Crash
Incident date: Oct 21, 2025
The vehicle does not predictably respond to throttle inputs (if it responds at all), when you come off the brake pedal it will begin rolling at "idle" speed as normal but when you begin to increase throttle input NOTHING will happen for several very important seconds as you roll into an intersection or need the vehicle to accelerate to maneuver. This had happened multiple times before scheduling ... Read more
Crash
Incident date: Dec 8, 2025
The contact owns a 2015 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic)and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The manufacturer was made aware of... Read more
Incident date: Dec 8, 2025
The contact called on behalf of her son who owned a 2022 GMC Canyon. The contact stated while her son was driving at an undisclosed speed, the brake pedal was depressed, and the brakes failed to engage. Additionally, the infotainment screen was inoperable. The front camera module warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined t... Read more
Incident date: Dec 8, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that after activating the 4WD in the driveway and going onto the road, while in 4WD and driving 35 MPH, the transfer case began making a blender-type sound with a pinging sound coming from the vehicle. The contact stated that the tailgate unexpectedly opened while driving on a side road without warning. The contact had to manuall... Read more
HONDA
CR-V
(2021) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:INVERTER
Dec 9, 2025
Incident date: Dec 8, 2025
The contact owns a 2022 Keystone Montana RV. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V144000(Electrical System, Equipment) several times. Additionally, the contact stated that the vehicle had experienced electrical failures and was taken to the dealer, where it was discovered that the inverter had caught on fire due to the solar controller failur... Read more
Fire
Incident date: Dec 8, 2025
The contact owns a 2022 Keystone Montana RV. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V144000(Electrical System, Equipment) several times. Additionally, the contact stated that the vehicle had experienced electrical failures and was taken to the dealer, where it was discovered that the inverter had caught on fire due to the solar controller failur... Read more
Fire
Incident date: Dec 8, 2025
On two recent occasions over the past month, my 2021 CR-V Hybrid has lost motive power/check engine light flashing, with the while driving on busy interstate roads between 60-70 mph, decelerating in fast-moving multi-lane traffic. The dealership service department has not been able to fix the issue. I believe this issue is similar to others that the NHTSA is evaluating (PE25016). This issue could ... Read more
Incident date: Dec 8, 2025
On two recent occasions over the past month, my 2021 CR-V Hybrid has lost motive power/check engine light flashing, with the while driving on busy interstate roads between 60-70 mph, decelerating in fast-moving multi-lane traffic. The dealership service department has not been able to fix the issue. I believe this issue is similar to others that the NHTSA is evaluating (PE25016). This issue could ... Read more
Incident date: Mar 1, 2025
The contact owns a 2016 Hyundai Veloster. While the contact’s wife was driving at an undisclosed speed, the vehicle suddenly lost power, with the check engine warning light illuminated. The contact stated that the vehicle then stalled at a stoplight. The vehicle was restarted and immediately driven to the local dealer, who diagnosed the vehicle and determined that the engine compression was abno... Read more
Incident date: Dec 9, 2023
The heater core becomes clogged and limits heat available for windshield defogging and defrosting. This creates a visibility hazard during inclement weather and makes the cabin uncomfortable during cold weather. The heater core was diagnosed and replaced on this vehicle in December 2024. The same symptoms have returned in December 2025. Volkwagen issued TSB VWP-16-05 to remedy this same issue in 2... Read more