Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Nov 22, 2025
The contact owns a 2008 Acura TL. The contact stated that while driving at lower speeds or while making a left or right turn, the steering wheel became stiff and excessive force was required to steer the vehicle. No warning lights illuminated. The local dealer was contacted. It was unknown whether the vehicle was previously diagnosed or repaired. The manufacturer was made aware of the failure. The... Read more
Incident date: Nov 22, 2025
The contact owns a 2022 Toyota Prius. The contact purchased the vehicle from a private seller online. The contact stated that the sales advertisement indicated that the odometer mileage was 63,000. The contact stated that when he went to the local Department of Motor Vehicles to register the vehicle, the contact was informed that there was no current odometer information for the VIN. In addition, ... Read more
Incident date: Nov 7, 2025
The contact owns a 2017 Ford Escape. The contact stated that while driving or starting the vehicle, the check engine warning light would unexpectedly illuminate. The contact also stated that the vehicle was experiencing excessive coolant consumption, which required the coolant reservoir to be refilled several times after noticing that the coolant level was consistently low. The contact stated that... Read more
Incident date: Dec 3, 2025
When the AC system is turned on, the idle increases from 740rpm to 760rpm. It engages the torque converter in the automatic transmission causing the car to move forward on its own. This makes it difficult, whether you are in traffic or at a stop light where there are vehicles stopped infront of you. The driver has to press hard on the brake pedal to keep it from moving forward. The local Toyo... Read more
Incident date: Dec 2, 2025
I am reporting ongoing safety concerns with my 2018 RAM 2500 (6.7L Cummins) related to repeated emissions/aftertreatment failures and the lack of timely repair options. These failures directly affect drivability and can create hazardous situations if the vehicle enters derate mode while towing or driving at highway speeds. Over the past year, my truck has suffered multiple emissions-related compo... Read more
Incident date: Dec 10, 2025
The contact owns a 1997 Toyota Camry. The contact received notification of NHTSA Campaign Number: 97V156000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. In addition, the contact lived in a hot climate area and believed that the recall would not affect the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded ... Read more
Incident date: Oct 1, 2025
My car is currently under two recall notices however only one of the issues has been communicated to me of resolution. One being emissions control 25E02 and second being Recall 25S87 REAR BRAKE FLEXIBLE HOSE LEAK. Recall 1- emissions has been a problem for about 2 years now. Emissions are connected to my engine thus having my check engine light come on. My car failed an emissions test but was only... Read more
Crash
Incident date: Nov 27, 2025
Jeep Wrangler 4-door Rubicon 4XE stalled/suffered complete loss of power while driving down the road. It took 3 shutdown/restarts to move the vehicle to a safe location. Since then, Jeep has issued 3 URGENT unrepaired recalls. Oct 17: NHTSA 25V-710 (drive train/loss of power - remedy not yet available), Oct 30: 25V-741 (flawed battery pack that may cause vehicle fire putting life and property at r... Read more
Incident date: Nov 27, 2025
Jeep Wrangler 4-door Rubicon 4XE stalled/suffered complete loss of power while driving down the road. It took 3 shutdown/restarts to move the vehicle to a safe location. Since then, Jeep has issued 3 URGENT unrepaired recalls. Oct 17: NHTSA 25V-710 (drive train/loss of power - remedy not yet available), Oct 30: 25V-741 (flawed battery pack that may cause vehicle fire putting life and property at r... Read more
Incident date: Nov 24, 2025
Vehicle shurtter cause toque converter issue with all Toyota Highlander
Incident date: Dec 9, 2025
[XXX] Problem: Multiple tire blowouts causing safety hazards and air-suspension damage Complaint Summary: My 2024 BMW i7 has experienced multiple tire blowouts, including the most recent , two within days of each other (12/8/2025 and 12/10/2025). On 12/8/2025, BMW replaced the right rear tire and advised me that the vehicle was safe to drive. Two days later, the left rear tire suffered the s... Read more
Incident date: Dec 9, 2025
The safety-critical driver-assistance systems on my 2024 Ford Escape have remained in a failed state since March 2025. The Blind Spot Detection (BLIS), Cross-Traffic Alert, Park Aid, Pre-Collision Assist, and Front Camera systems all display warnings and do not function reliably. The vehicle has now been in the dealership for over 62 cumulative days for this safety defect, including 38+ continuou... Read more
Incident date: Dec 9, 2025
The safety-critical driver-assistance systems on my 2024 Ford Escape have remained in a failed state since March 2025. The Blind Spot Detection (BLIS), Cross-Traffic Alert, Park Aid, Pre-Collision Assist, and Front Camera systems all display warnings and do not function reliably. The vehicle has now been in the dealership for over 62 cumulative days for this safety defect, including 38+ continuou... Read more
Incident date: Dec 5, 2025
The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the sunroof fractured. The contact stated that there was no impact on the sunroof. In addition, the contact stated that the sunroof glass had exploded outward. The contact stated that had the sunroof had exploded from the inside, the shattered glass pieces would have fallen onto the contact's wi... Read more
Incident date: Dec 11, 2025
Back window exploded while parked. Nothing hit the window it just exploded into thousands of pieces while parked
Incident date: Nov 12, 2025
The contact owns a 2017 Kia Niro. The contact stated that while operating the vehicle, the message "Engine Overheated - Turn Engine Off" was displayed with white smoke coming from the exhaust system. Upon inspection, it was discovered that the coolant level was extremely low. The contact stated that coolant was added to the reservoir; however, hours later the coolant level was low again. The vehic... Read more
Incident date: Dec 2, 2025
Transmission is shuttering when pushing on the gas
Incident date: Dec 11, 2025
This vehicle is affected by NHTSA Recall 25V644 (starter motor – fire risk). The recall remedy has been listed as “Remedy Not Available” since September 25, 2025, and remains unavailable more than two months later. BMW did not notify me about this safety recall. I only discovered it after a third-party platform automatically deactivated the vehicle due to the open recall. In addition, this... Read more
Incident date: Oct 29, 2025
One time the car Just Lost power on the freeway and the e-card engine light came on and the cat Ran rugh and stalled and jerked hard almost causing me to cause a serious accident...I took it to vw and explained the severity and they bypassed that And installed a new water pump..2months later the same thing happened exactly to where I was very lucky and very upset...and took it to them once a... Read more
Incident date: Nov 29, 2025
One time the car Just Lost power on the freeway and the e-card engine light came on and the cat Ran rugh and stalled and jerked hard almost causing me to cause a serious accident...I took it to vw and explained the severity and they bypassed that And installed a new water pump..2months later the same thing happened exactly to where I was very lucky and very upset...and took it to them once a... Read more
Incident date: Nov 29, 2025
One time the car Just Lost power on the freeway and the e-card engine light came on and the cat Ran rugh and stalled and jerked hard almost causing me to cause a serious accident...I took it to vw and explained the severity and they bypassed that And installed a new water pump..2months later the same thing happened exactly to where I was very lucky and very upset...and took it to them once a... Read more
Incident date: Nov 29, 2025
The contact owns a 2014 Nissan NV200. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, where an unknown air bag recall repair was performed; however, the failure recurred a week later. The vehicle was taken back to the dealer, where the contact was informed that the technician who performed the recall repair was on vacation. Additionally, the ... Read more
Incident date: Oct 1, 2025
My car has 74,000 actual miles and the transmission is acting up kicking out of gear and loosing coummcation with the tcm and a sensor comes on about bad clutch pack
Incident date: Dec 10, 2025
Consistent clicking noise when turning steering wheel left or right from stopped to slow speeds. Noise observed around 1,200 miles. Both front CV joints/axels were replaced by dealership of purchase at approximately 3,200 miles. Identical clicking sounds have begun again. Vehicle has approximately 5,200. Issue has been reported to dealership of purchase again.
Incident date: Aug 28, 2025
The contact owns a 2021 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The vehicle was previously taken to a local dealer, where unknown recall-related repairs were performed. The vehicle was repaired... Read more
Incident date: Aug 28, 2025
The contact owns a 2021 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The vehicle was previously taken to a local dealer, where unknown recall-related repairs were performed. The vehicle was repaired... Read more
Incident date: Aug 28, 2025
The windshield wipers will slow to an intermittent-type speed while working in either low or high on a wet windshield. Ford had recall 23B35 on the Bronco for this exact issue; the fix was a reflash of the vehicle's windshiel wiper motor.
Incident date: Mar 1, 2025
Summary: My 2025 Ford Mustang Mach-E GT has repeatedly experienced a complete and unexpected loss of propulsion while driving in active traffic. Each time, the vehicle displayed a red “Stop Safely Now” warning with additional critical alerts, followed by an immediate loss of forward motion with no prior indication. This left the vehicle stalled in traffic and created a significant safety hazar... Read more
Incident date: Mar 1, 2025
Summary: My 2025 Ford Mustang Mach-E GT has repeatedly experienced a complete and unexpected loss of propulsion while driving in active traffic. Each time, the vehicle displayed a red “Stop Safely Now” warning with additional critical alerts, followed by an immediate loss of forward motion with no prior indication. This left the vehicle stalled in traffic and created a significant safety hazar... Read more
Incident date: Nov 11, 2025
We’ve taken the vehicle to two different Infiniti dealerships (Sewell and Crest) multiple times due to engine rattling, vibration noises, and propulsion issues. Unfortunately, we haven’t received any resolution or fix for these problems. We tried to upload a video with sound as reference but the platform doesn’t allow us to. We experienced similar issue that resulted in total engine failure ... Read more
Incident date: Oct 22, 2025
We’ve taken the vehicle to two different Infiniti dealerships (Sewell and Crest) multiple times due to engine rattling, vibration noises, and propulsion issues. Unfortunately, we haven’t received any resolution or fix for these problems. We tried to upload a video with sound as reference but the platform doesn’t allow us to. We experienced similar issue that resulted in total engine failure ... Read more
Incident date: Dec 6, 2025
Battery tempature warning-Constant banging sound while driving. Know EV defect per BMW, No fix in place.
Incident date: Dec 6, 2025
Battery tempature warning-Constant banging sound while driving. Know EV defect per BMW, No fix in place.
Incident date: Dec 10, 2025
On 12/6/24, while driving at highway speed, my engine made a LOUD EXPLOSIVE SOUND followed by immediate power loss—life-threatening. Vehicle couldn't exceed 65 mph despite full throttle, engine wouldn't idle, became inoperable. Had to merge right and limp to dealership in traffic. THIRD catastrophic failure in recent months at only 11,700 miles. First (10/19/24, 11,174 miles): Multi-system error... Read more
Incident date: Dec 10, 2025
On 12/6/24, while driving at highway speed, my engine made a LOUD EXPLOSIVE SOUND followed by immediate power loss—life-threatening. Vehicle couldn't exceed 65 mph despite full throttle, engine wouldn't idle, became inoperable. Had to merge right and limp to dealership in traffic. THIRD catastrophic failure in recent months at only 11,700 miles. First (10/19/24, 11,174 miles): Multi-system error... Read more
Incident date: Dec 4, 2025
My Check Engine Light came on today. I went to Advance Auto Parts and had them check the code (P0171). I took my vehicle to University Ford in Huntington and expressed concern that my fuel injector may cause a fire and I am not comfortable driving the car. They could not diagnose my car or loan me a safe vehicle. They sent me away in an unsafe vehicle. I am to bring the car back in the morning at ... Read more
Incident date: Dec 4, 2025
Throttle delay is extremely dangerous and has nearly caused numerous accidents
Incident date: Dec 4, 2025
In May 2024, I purchased an EVIQO Gen 1 Level 2 electric vehicle charger from Amazon. In November 2025, I noticed the charger would go dormant after charging, which prevented vehicle pre-conditioning. When I contacted EVIQO support, they advised me to remove the faceplate to access an internal reset button while the unit was energized, creating a significant electrical hazard. I raised concerns a... Read more
Incident date: Nov 4, 2025
The component that failed is the internal microswitch/sensor within the gear shifter assembly. The specific part that requires replacement is often documented in General Motors Technical Service Bulletin (TSB) 19-NA-206 or 23-NA-119. The faulty component is available for inspection if the dealership removes the old part and retains it. My safety and the safety of others are put at risk because th... Read more
Incident date: Nov 4, 2025
The component that failed is the internal microswitch/sensor within the gear shifter assembly. The specific part that requires replacement is often documented in General Motors Technical Service Bulletin (TSB) 19-NA-206 or 23-NA-119. The faulty component is available for inspection if the dealership removes the old part and retains it. My safety and the safety of others are put at risk because th... Read more
Incident date: Nov 4, 2025
The right rear taillight assembly fell out while driving on an interstate. No apparent reason
Incident date: Dec 9, 2025
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable timeframe for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Dec 9, 2025
The engine has failed and I was then i formed that there was a arbitration settlement that Hyundai were replacing engines under this settlement. I was not informed of this and now they are saying it has expired. I would like for them to honor this and repair my engine under the Hyundai Theta engine defect lawsuit
Incident date: Nov 24, 2025
I crossed red light, truck coming from my left , I hit his car side , he hit my front car , my airbag didn't open although it is totally loss , despite the other car air bag opened
Crash
1 injured
Incident date: Sep 30, 2025
The contact owns a 2017 Ford F-150. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The power train failure warning light illuminated. The contact stated that the vehicle decelerated from 60 MPH to approximately 40–50 MPH. The contact stated that when the accelerator was depressed, the vehi... Read more
Incident date: Dec 10, 2025
While driving my 2018 Kia Optima S, the car suddenly jerked, lost power, and stalled in traffic. Multiple warning lights came on at the same time including the oil light, battery light, and check engine light. I had no acceleration and the brakes became very hard to press. The vehicle had to be towed for safety reasons. The Kia dealership inspected the vehicle and confirmed internal engine failur... Read more
Incident date: Nov 30, 2025
I am reporting a safety-related engine defect on my 2019 Ford Escape (2.0L EcoBoost). On September 23, 2025, at 72,233 miles, the engine failed due to coolant leaking into the combustion chamber (cylinder #3). Ford’s own dealer confirmed coolant intrusion and referenced Ford TSB 22-2239. This issue is associated with known EcoBoost coolant-intrusion failures documented in multiple Ford bulletin... Read more
Incident date: Dec 2, 2025
The contact owns a 2021 Ford F-350. The contact received a recall letter related to NHTSA Campaign Number: 24V957000 (Fuel System, Diesel). The contact was concerned about being involved in a crash. The local dealer was contacted and confirmed that the software fix was not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The cont... Read more
Incident date: Aug 1, 2025
# **NHTSA Complaint Answers** ### **1. What component or system failed or malfunctioned, and is it available for inspection upon request?** The **engine** failed due to **sudden and extreme oil consumption** that resulted in the engine being completely dry of oil despite regular maintenance. This caused internal damage including **CVVT (Continuous Variable Valve Timing) system failure**, bearing d... Read more
Incident date: Oct 30, 2025
My vehicle is under an open safety recall 01C involving the PTU system, and there has been no remedy available for nearly a year. This defect caused a dangerous and sudden loss of acceleration while I was driving, and the manufacturer has still provided no fix, and no support through the dealership. The incident occurred when I was stopped at a red light. When the light turned green,I pressed the... Read more