Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Nov 12, 2025
My car is BROKEN DOWN COMPLETELY. I take care of it extremely well! The transmission went. Out of no where. This needs to be apart of the recall for Transmission Software may Result in Pulley Damage. I’ve had to get the brakes and rotors completely replaced twice in a year and they need to be done AGAIN already. That’s not normal, for brakes to wear that fast. The electric seats do not work an... Read more
Incident date: Dec 12, 2025
If the jeep is not sagged to park in a garage, how can it be safe to drive on the road? The recalls are not being taken care of soon enough!
Incident date: Nov 23, 2025
While driving, the vehicle experienced a sudden loss of electrical voltage. Multiple warning messages appeared, and several vehicle systems disabled while the vehicle was in motion. Power and safety features malfunctioned, and the parking brake engaged unexpectedly. The vehicle became unsafe to operate while driving. The failure required towing and a battery replacement to restore drivability. T... Read more
Incident date: Nov 23, 2025
My 2016 Malibu has a severe EBCM-related safety defect causing all four brakes to drag and overheat (reaching 240°F), leading to unstable handling. This condition mirrors the 2016 Malibu EBCM recall (GM Recall 39440). I sought help from GM. A GM-certified dealer-Monken in Centralia, IL performed a “diagnostic scan” which documented the core hydraulic failure: a constant, uncommanded 6.839 psi... Read more
Incident date: Dec 11, 2025
When slowing down and then accelerating OR coming to a stop on an incline and then gassing it, the truck will stall for 1-2 seconds and then launch off. This has almost caused a wreck multiple times as I get stuck in the roadway for 1-2 seconds before being able to cross the lane and complete my turn. The dealership has said they've heard of the issue but could not duplicate it. No dashboard li... Read more
Incident date: Dec 11, 2025
When slowing down and then accelerating OR coming to a stop on an incline and then gassing it, the truck will stall for 1-2 seconds and then launch off. This has almost caused a wreck multiple times as I get stuck in the roadway for 1-2 seconds before being able to cross the lane and complete my turn. The dealership has said they've heard of the issue but could not duplicate it. No dashboard li... Read more
Incident date: Dec 12, 2025
Car burst into flames after sitting idle for 9 hours.
Fire
Incident date: Dec 12, 2025
Vehicle: 2023 Chevrolet Colorado Trail Boss Mileage: Approximately 14,000 miles I am submitting this complaint because the ABS braking system on my vehicle activates unexpectedly and causes a temporary loss of braking when driving over uneven pavement. When braking over potholes, bumps, or rough road surfaces at low to moderate speeds, the ABS system engages even though traction is available. Wh... Read more
Incident date: Dec 12, 2025
Vehicle: 2023 Chevrolet Colorado Trail Boss Mileage: Approximately 14,000 miles I am submitting this complaint because the ABS braking system on my vehicle activates unexpectedly and causes a temporary loss of braking when driving over uneven pavement. When braking over potholes, bumps, or rough road surfaces at low to moderate speeds, the ABS system engages even though traction is available. Wh... Read more
Incident date: Nov 9, 2025
Vehicle: 2023 Chevrolet Colorado Trail Boss Mileage: Approximately 14,000 miles I am submitting this complaint because the ABS braking system on my vehicle activates unexpectedly and causes a temporary loss of braking when driving over uneven pavement. When braking over potholes, bumps, or rough road surfaces at low to moderate speeds, the ABS system engages even though traction is available. Wh... Read more
Incident date: Nov 9, 2025
All of the lights on the dash came on and the power steering stopped working while driving on the highway. I was in the number one lane and had to merge across four lanes to pull over with no power steering. I shut the car off and waited a few minutes. The lights were still on the dash but the power steering was working. This is the second time this has happened in the last two weeks.
Incident date: Dec 12, 2025
I began hearing an intermittent moderate grinding sound seeming to come from the center of the vehicle just below my console while driving for about the last month's time. On some days, I would not hear the noise at all. On [XXX] I pulled onto a road and when on the road heard a loud clunk then head continuous grinding sounds. I believe it to be a failure of the PTU. I had an issue of a more c... Read more
Incident date: Dec 12, 2025
The fuel delivery system, specifically the fuel pump, has malfunctioned. This vehicle is subject to a fuel pump safety recall, which was reportedly repaired in 2022; however, the vehicle continues to experience the same failure symptoms and is available for inspection upon request. The vehicle has stalled multiple times at highway speeds, resulting in sudden loss of power while driving and creatin... Read more
Incident date: Dec 12, 2025
The fuel delivery system, specifically the fuel pump, has malfunctioned. This vehicle is subject to a fuel pump safety recall, which was reportedly repaired in 2022; however, the vehicle continues to experience the same failure symptoms and is available for inspection upon request. The vehicle has stalled multiple times at highway speeds, resulting in sudden loss of power while driving and creatin... Read more
Incident date: Dec 12, 2025
While pulling out of a parking lot onto a 4 lane undivided city street, the vehicle flashed a warning light on the dash saying “Trailer Brakes Engaged” and the vehicle came to an abrupt stop in the lanes of active traffic narrowly avoiding a collision. As if the parking brake had set uncommanded. The vehicle was not and has never pulled a trailer since we’ve owned it the last 9 months. The e... Read more
Incident date: Sep 1, 2025
While pulling out of a parking lot onto a 4 lane undivided city street, the vehicle flashed a warning light on the dash saying “Trailer Brakes Engaged” and the vehicle came to an abrupt stop in the lanes of active traffic narrowly avoiding a collision. As if the parking brake had set uncommanded. The vehicle was not and has never pulled a trailer since we’ve owned it the last 9 months. The e... Read more
Incident date: Oct 8, 2025
Shift knob found grounding inside shifter..had to PAY OUT OF POCKET. $1087 TO HAVE SHIFTER REPLACED!
Incident date: Dec 11, 2025
The car is equipped with a supercruise feature, which should ideally enhance the driving experience. However, I've encountered a significant issue: even when this feature is not activated, the vehicle tends to oscillate between the lane markers. This problem becomes particularly pronounced under poor road conditions, such as when it's raining. The moisture on the pavement obscures the lane marking... Read more
Incident date: Nov 10, 2025
While driving I can here a ticking sound coming from the motor and it gets worse while I pick up speed
Incident date: Nov 10, 2025
Engine is burning/consuming oil before required oil change. The oil levels are low enough that the vehicle will shutter or stall when coming to a stop. This is a known issue with 2020 Hyundai Palisades.
Incident date: Nov 10, 2025
Hesitation from vehicle when pressing gas coming from a rolling stop. Late response from vehicle which may increase risk of crash or injury when vehicle does not move.
Incident date: Dec 11, 2025
Vehicle recall for potential fire risk if charging vehicle battery, was informed by email from Jeep that the vehicle is not safe to drive. No solutions given
Incident date: Dec 7, 2025
My 2019 Ford Edge was having engine problems. I was experiencing shuttering at speeds 20-40 mph. My vehicle odometer is at about 104,000 miles. I took the vehicle into Kendall Ford of Marysville, in Marysville Washington. I requested a diagnostic to determine what was causing the shuttering. I offered a Technical Service Bulletin be performed, as it was a bulletin I found when googling the issues ... Read more
Incident date: Dec 7, 2025
The CV joint is clicking on both side of the suv.
Incident date: Dec 7, 2025
This complaint is specifically about the transmission. The problem has been fixed, sort of, through Ford’s extended warranty. However, I think it’s still worthy of a complaint. My transmission was slipping out of and slamming into 4th and 8th gear. Turns out there is a TSB related to the issue. After multiple trips to the dealership, I finally received a completely rebuilt transmission. All ... Read more
Incident date: Dec 8, 2025
Having to replace the radiator due to it leaking around a plastic connection to metal. Was told by the dealership this has an updated part from GM due to it being a known issue.
Incident date: Oct 12, 2023
The contact owns a 2019 Mercedes-Benz C300. The contact stated that the convertible top support were fraying. The contact stated the parts were almost the thickness of a shoelace and enabled the convertible top to fold correctly when the top was folding down. The contact stated that the Part Number was A2057780500. The contact had taken the vehicle to a local dealer, where it was diagnosed, and th... Read more
Incident date: Oct 12, 2023
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the vehicle would lunge forward, and the engine w... Read more
Incident date: Oct 12, 2023
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the vehicle would lunge forward, and the engine w... Read more
Incident date: Nov 7, 2025
The contact owns a 2019 Nissan Kicks. The contact stated that while driving at various speeds, the ABS warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed, and the dealer determined that the ABS module needed to be replaced; however, the part was on a national backorder. The vehicle was not repaired. The manufacturer was informed of the failure an... Read more
Incident date: Nov 7, 2025
The contact owned a 2017 Nissan Sentra. The contact stated that while driving 45 MPH and coasting to the right around a curve, after completing the maneuver, the accelerator was depressed, the cruise control was set at 48 MPH, and the steering wheel was turned to the left but independently turned all the way to the right. The contact stated that the vehicle had experienced a failure with the steer... Read more
Crash
1 injured
Incident date: Nov 7, 2025
The contact owned a 2017 Nissan Sentra. The contact stated that while driving 45 MPH and coasting to the right around a curve, after completing the maneuver, the accelerator was depressed, the cruise control was set at 48 MPH, and the steering wheel was turned to the left but independently turned all the way to the right. The contact stated that the vehicle had experienced a failure with the steer... Read more
Crash
1 injured
Incident date: Dec 6, 2025
Engine locked up while driving out of state on the interstate. Vehicle lost all power and engine stopped functioning. Managed to pull over and stop the vehicle on the side of the interstate. Had truck towed to repair shop where they diagnosed connecting rod/crankshaft bearing failure, as well as lifter and cylinder misfire/failure on cylinder 7. Metal shavings were discovered in the oil, and engin... Read more
Incident date: Dec 6, 2025
This is one of the cars that does not fail under the PTU recall. It currently has the exact issue as the recall but my vin is not in the recall. They performed the reprogramming which has not fix the issue. This and others should be included in the current recall due to the exact same issue and model year. This was bought because it’s 4wd and this is now not useable while others are having them ... Read more
Incident date: Dec 6, 2025
The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle on two occasions, the "Power Steering Assist Fault" message was displayed on the instrument panel, and excessive force was required to steer the vehicle. The vehicle was taken to the dealer, where it was diagnosed with a defective electric rack and pinion. The vehicle was not repaired. Upon investigation, the co... Read more
Incident date: Aug 31, 2025
Vehicle will inadvertantly accelerate or set cruise control to high speeds when on residential and low speed roads. Several times when either coming to a stop or accelerating from a stop vehicle has entered cruise control at 55-57 mph. Had to brake to stop vehicle acceleration.
Incident date: Aug 31, 2025
Loose/Detached Bilateral Exterior C-Pillar around the rear window. Both sides are lifted and very loose with the potential to cause driver to lose control if detached resulting in damage to other vehicles on the road or even a traffic collision… this is a safety defect
Incident date: Aug 31, 2025
Subject: Abnormal Engine Failure – Hyundai Case #[XXX] I am filing this complaint regarding my Hyundai vehicle, which suffered catastrophic engine failure at approximately 150,000 miles. While the vehicle is outside the standard warranty, this type of failure is not consistent with normal use or expected durability. Hyundai Motor America has acknowledged receipt of my certified demand letter (Ca... Read more
Incident date: Dec 11, 2025
Power steering failing. As I was driving down the road I got a power steering message and chime. No dash light came on and I lost all ability to turn my vehicles steering wheel. I went to add power steering fluid just to learn that my 2005 Chevy Malibu maxx LS comes equipped with EPS(electric power steering). Then I check on NHTSA for safety recalls and there is a safety recall for the Chevy Mali... Read more
Incident date: Dec 11, 2025
Component malfunctioned: Power Transfer Unit (PTU); Safety risk: failure risks loss of drive power of the vehicle, putting driver and surrounding individuals at risk; Problem reproduced: Yes - dealer; Component inspected: Yes - dealer; Messages: Yes - SVC 4WD. Upon purchasing the vehicle, I was informed that the PTU fluid is not meant to be changed - that it is meant to be "lifetime". However, at... Read more
Incident date: Dec 12, 2025
was crossing an intersection when the truck suddenly and without warning stopped (engine). Unable to shift the truck into neutral in order to move the truck out of the flow of traffic. This is because the truck has the electronic shifter which requires the truck to be running in order to shift. There is not a manual override. So basically the truck was in the middle of an intersection with cars an... Read more
Incident date: Dec 12, 2025
The backup camera on this vehicle is basically useless at night if there are no streetlights around. I don’t know if this is a combination of a poor camera and dim reverse lights or just a bad camera, but I think it’s a safety hazard. This is new vehicle using current technology, the camera should be able to see at night, or the reverse lights need to be brighter. What is the point of a revers... Read more
Incident date: Dec 10, 2025
The front driver seat belt has been fraying to the point that there’s only about 1/2” of belt left to hold it together. It’s frayed above the buckle so if I was to hit anything & depending on the belt to save my life I’m screwed bc it’ll just snap. I’ve contacted ford who refuses to replace it under warranty bc it’s been over 6yrs which is wrong bc it is a genuine ford motor craft pa... Read more
Incident date: Dec 10, 2025
The front driver seat belt has been fraying to the point that there’s only about 1/2” of belt left to hold it together. It’s frayed above the buckle so if I was to hit anything & depending on the belt to save my life I’m screwed bc it’ll just snap. I’ve contacted ford who refuses to replace it under warranty bc it’s been over 6yrs which is wrong bc it is a genuine ford motor craft pa... Read more
Incident date: Dec 10, 2025
I took my car to the dealership for the recall fix on its engine where they put the noise sensors in. I told them my car was burning oil and my car check engine light came on so I took it back in. Just before going in the light went off, but the code was for a misfire in cylinder 2. They did could not recreate the misfire and sealed my engine and told me to bring it back in 1000 miles. During t... Read more
Incident date: Dec 5, 2025
Back windshield shattered and blew out with zero impact. Car was parked Manufacturer denies responsibility . Independent company repaired because dealer was booked and needed fixed quickly. No one injured glass all over back of car and trapped in base of doo now because of faulty design. No warnings at all.
Incident date: Nov 23, 2025
I have documented the following issues: -84 instances of "Keep Hands on the Wheel" when my hands were on the 10/2 or 9/3 position. This dates back to March 2025 and has continued into December. -12 instances of the ER braking engaging with "Collision Alert" when no other vehicles/object/danger were around. The ER braking is the sudden, full force stopping of the vehicle staring in April 2025 and... Read more
Incident date: Nov 10, 2025
I have documented the following issues: -84 instances of "Keep Hands on the Wheel" when my hands were on the 10/2 or 9/3 position. This dates back to March 2025 and has continued into December. -12 instances of the ER braking engaging with "Collision Alert" when no other vehicles/object/danger were around. The ER braking is the sudden, full force stopping of the vehicle staring in April 2025 and... Read more
Incident date: Dec 11, 2025
The contact owns a 2018 Ram 3500. The contact stated that both the ABS and traction control warning lights would illuminate on the instrument panel, and a warning chime would sound. The contact stated that the warning lights would illuminate intermittently while driving. The contact then received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do ... Read more
Incident date: Nov 22, 2025
I am writing to file a complaint regarding a safety issue with my 2023 Model Y Performance Tesla vehicle. The steering wheel's faux leather covering is peeling and bubbling, causing the material to come off while driving. This poses a significant hazard as it compromises my grip and creates a distraction, potentially leading to loss of control. Additionally, Tesla does NOT want to repair this, eve... Read more