Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Dec 11, 2025
Two weeks ago, an alert appeared stating that the charge port door was open. The door was closed and no amount of opening and closing the door would stop the alert from repeatedly appearing. After about 2 hours, a new alert would appear either before or after the the alert for the charge door. The new alert told me to service the high voltage charging system. The issue has been confirmed with the ... Read more
Incident date: Sep 10, 2024
The contact owns a 2023 Toyota Corolla. The contact stated that whenever the vehicle was shifted to park(P), the word (P) was illuminated on the PRNDL, but the word was not displayed on the instrument cluster. The contact stated that while shifted to drive(D) there was no indication of drive on the PRNDL, or the instrument cluster, and the vehicle failed to respond. The contact stated that the fai... Read more
Incident date: Sep 10, 2024
The contact owns a 2022 Kia Soul. The contact stated that the vehicle stalled while idling on several occasions. Additionally, the check engine warning light was illuminated. The contact scanned the vehicle with a vehicle scanner, and the DTC: P1C28 was retrieved, which the contact related to NHTSA Campaign Number: 23V531000 (Power Train); however, the model year was not included in the recall. Th... Read more
Incident date: Sep 10, 2024
The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware o... Read more
Incident date: Sep 10, 2024
The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware o... Read more
Incident date: Dec 5, 2025
Forward collision warning either does not work at all or is too sensitive. When demonstrated for the dealership, the warning went off while in park for a potted plant more than 10 ft away, then did not go off again no matter how close the Prologue was moved towards an object nor what speed we were moving, until it suddenly went off as we approached a cross street, alerting to a car that was almost... Read more
Incident date: Dec 5, 2025
Blind spot warning works intermittently. Sometimes it alerts correctly, sometimes it does not alert at all, and sometimes it alerts to nothing. This is a huge safety concern because I might try to change lanes directly into a car in my blind spot if it says nothing is there. This was brought to the attention of the dealership, was reproduced for them, and has been confirmed as an issue with my Pro... Read more
Incident date: Dec 5, 2025
I am the current owner of a 2014 Tesla Model S equipped with MCU1. While driving, including at freeway speeds, the center touchscreen has rebooted unexpectedly, showing only the Tesla logo before recovering. During these reboots, critical vehicle functions are unavailable, including the rearview camera, HVAC/defrost controls, and other essential features. This failure matches the exact safety def... Read more
Incident date: Sep 10, 2024
I am the current owner of a 2014 Tesla Model S equipped with MCU1. While driving, including at freeway speeds, the center touchscreen has rebooted unexpectedly, showing only the Tesla logo before recovering. During these reboots, critical vehicle functions are unavailable, including the rearview camera, HVAC/defrost controls, and other essential features. This failure matches the exact safety def... Read more
Incident date: Sep 10, 2024
Honda sensing stopped working and threw a bunch of errors about ACC, LKAS, Collision mitigation, auto high beam error, forward collision, lane keep. Apparently the camera had an internal fault without any prior warning. Also vehicle’s timing belt tensioner already deemed leaking at just 75,000 miles, well below the 100k replacement point, despite regular checks and maintenance at Honda dealers. ... Read more
Incident date: Sep 10, 2024
Warning lamps for braking systems are active. Recall C4B has been active for over a year now with no remedy.
Incident date: Dec 17, 2025
There is a recall from October 5 2025 regarding second row seats that are mounted on seat rails that may have been improperly welded. They recommend not to have anyone sit in that row or use child restraints. How is there no remedy at this time?? Who can have their passengers sit in the third row and avoid sitting at the second row. This is negligence from Toyota and should have a remedy right awa... Read more
Incident date: Dec 17, 2025
The lane keeping assist on my Prologue does not work. It does not engage. It does not attempt to center the car. It never turns on. This has been brought to the dealership's notice, was reproduced for them, and confirmed to be an issue for my Prologue. The dealership then shrugged and stated that Honda has not issued a fix for the issue. This is a safety issue because it is a safety feature of the... Read more
Incident date: Sep 10, 2024
This truck has been very jerky when shifting. Transmission issue plus engine had valves done but still is a problem mostly jerky really bad to the point seat belt is a good thing.
Incident date: Sep 10, 2024
This truck has been very jerky when shifting. Transmission issue plus engine had valves done but still is a problem mostly jerky really bad to the point seat belt is a good thing.
Incident date: Sep 10, 2024
This feature does not work. On roadways with clearly marked yellow and white lines, the system will not read that there are lines on the road. Conversely, on roads with no lines, the system will randomly beep, alerting me to a lane departure from a space with no lanes. Sometimes it just beeps out of the middle of nowhere seemingly because it feels like it. I have alerted the dealership to this. Th... Read more
Incident date: Dec 17, 2025
My Engine is on my car will not go over 25 miles and if it does it shakes and I place the car in park or shut it off u can hear like water sound coming from the engine were it’s seems as if it was boiling
Incident date: Oct 18, 2025
After pressing the start/stop button to start the vehicle, it immediately began making a loud and unusual noise. Recognizing that this was not a normal sound, I pressed the start/stop button again in an attempt to turn the vehicle off. However, the vehicle did not disengage and would not shut off as expected. The noise continued and became louder, and smoke began coming from the sides of the vehi... Read more
Incident date: Oct 13, 2025
While the vehicle was stationary and connected to a DC Fast Charging station (Electrify America), a thermal event occurred at the charging interface. The charging connector overheated and thermally fused (welded) to the vehicle's high-voltage charging inlet. The connector could not be released by the vehicle or the station. A technician dispatched by the charging network was unable to remove the ... Read more
Incident date: Oct 13, 2025
While the vehicle was stationary and connected to a DC Fast Charging station (Electrify America), a thermal event occurred at the charging interface. The charging connector overheated and thermally fused (welded) to the vehicle's high-voltage charging inlet. The connector could not be released by the vehicle or the station. A technician dispatched by the charging network was unable to remove the ... Read more
Incident date: Oct 13, 2025
Tires have 15,000 miles on them and are the stock OEM tires/wheels. They have excessive outer tire wear and need replaced from this. Inner tire wear is on par with the center tire wear. Alignment is confirmed to Toyota OEM specs.
Incident date: Dec 11, 2025
The transmission failed while going up a steep hill the car lost power and shut off. Could have caused seriously property and body damage if traffic or people were around. Luckily no accident happened but could certainly cause an accident if the circumstances are different. Please make an official complain so this could be fully investigated.
Incident date: Dec 9, 2025
2024 Jeep Wagoneer EV has recurring electrical/propulsion faults with turtle (reduced power/limp mode) and wrench warning light, causing sudden loss of acceleration and reduced power. This has happened while driving on the highway, making the vehicle feel unsafe and unreliable; I was nearly in an accident when it would not accelerate. Vehicle has been to the dealer at least five times and has been... Read more
Incident date: Dec 9, 2025
2024 Jeep Wagoneer EV has recurring electrical/propulsion faults with turtle (reduced power/limp mode) and wrench warning light, causing sudden loss of acceleration and reduced power. This has happened while driving on the highway, making the vehicle feel unsafe and unreliable; I was nearly in an accident when it would not accelerate. Vehicle has been to the dealer at least five times and has been... Read more
Incident date: Dec 9, 2025
The contact owns a 2017 Land Rover Range Rover Sport. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable, and the vehicle unexpectedly drifted to the right. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the parts for the recall repair were not yet available. The dealer was contacted; however, the vehicle ... Read more
Incident date: Nov 10, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed and veering to the left or the right, the ABS, ESC, and Traction Control warning lights illuminated. In addition, whenever the warning light... Read more
Incident date: Nov 10, 2025
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that the vehicle had experienced a brief intermittent display of the rearview camera image while reversing. The vehicle was taken to the dealer, where the radio software update was performed under NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the failure recurred. The vehicle was taken back to the dealer, where an ... Read more
Incident date: Nov 10, 2025
My 2024 ioniq 5 has no recall but they have a well known issue where the ICCU does not charge the 12v as expected. this results in loss of power. In my situation, i was driving on the freeway at 65MPH when i got the low 12V battery message and my car slowed down and I was not able to accelerate at even street speed. I was fortunate enough to pull the car over from the left lane to the right should... Read more
Incident date: Dec 17, 2025
Onstar is my problem. Subscription is up to date onstar is completely out can not connect or send any information to onstar. If there is an accident can’t call for help.
Incident date: Dec 17, 2025
While I was driving, my vehicle’s Intelligent Cruise Control (ICC) suddenly stopped working. At the same time, the Automatic Emergency Braking / Forward Emergency Braking (AEB/FEB) warning light turned on. While the vehicle was in motion, warning messages appeared on the dashboard, including: “Unavailable: Front Radar Obstruction,” and/or “Forward Driving Aids Temporarily Disabled – F... Read more
Incident date: Apr 1, 2024
On three occasions, my car cutoff on me. Once on the highway at 60+ mph. The dash would go out, then all indicator icons popped on. I've been to the dealer twice & now a third time. They found nothing. AAA diagnosed low alternator once.
Incident date: Dec 13, 2025
While driving on highways using cruise control and adaptive cruise control the vehicle decelerates without driver input. The system also misreads or fails to update speed limit signs causing incorrect cruise speeds and sudden speed changes. This behavior has occurred repeatedly during normal driving conditions and creates a risk of rear end collision from following traffic. The problem has been d... Read more
Incident date: Dec 13, 2025
The contact owns a 2022 Ford F-150. The contact stated that the vehicle was taken to a dealer for an oil change and tire rotation. The service technician became aware that the rear passenger wheel end hub bolt had fractured. The contact was given the piece of the broken bolt and advised not to drive the vehicle on long trips. The contact received notification of NHTSA Campaign Number: 23V896000 (P... Read more
Incident date: Dec 13, 2025
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the transmission failed to shift properly and the vehicle failed to accelerate above 43 MPH, with several unknown warning lights illuminated. The contact stated that the brake pedal became inoperable and required several pumps before the vehicle was able to stop. The contact stated that... Read more
Incident date: Dec 1, 2025
Vehicle lost steering and brakes suddenly. Many errors on screen such as: Brake System Failure, ABS Failure, ESC Failure, Traction Control Failure, Maximum Vehicle Speed 43mph. Was able to slowly get home with no power assisted brakes. Did not drive it any more until it was taken to dealer 2 days later and the dealer could not replicate the errors. Dealer was able to see stored error codes; h... Read more
Incident date: Dec 17, 2025
I purchased the 2025 CPO Palisade Calligraphy in April 9, 2025. Two weeks after I purchased it, I started noticing abnormal scratches and chips in the windshield. I had not driven behind a vehicle that threw rocks, I was not a beach for sand to scratch, nor had my vehicle been exposed to a creature that could have scratched the windshield. I reached out to my sales person and he said he'd connect ... Read more
Incident date: Dec 2, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that while starting the vehicle, the rear window on the liftgate was shattered. The contact stated that the vehicle had been parked in the driveway. The contact checked for branches or stones near the rear end of the vehicle that might have caused the glass to shatter. The contact had not seen evidence of any debris or objects nearby to caus... Read more
Incident date: Dec 17, 2025
The contact owns a 2022 Kia K5. The contact received notification of NHTSA Campaign Number: 25V794000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer wa... Read more
Incident date: Nov 19, 2025
There is a SERIOUS safety-related FSD (full self driving) fundamental design flaw with stop sign behavior. On previous versions AND on the latest and best version of FSD (currently that is v14.2.1.25) when FSD approaches a stop sign AND there is no white painted stopping line, FSD will make its full initial stop (also called the zero-speed stop) directly at or behind the stop sign instead of maki... Read more
Incident date: Dec 1, 2025
I am in need of assistance with my most recent purchase of a 2025 Ram Truck with less than 3000 miles of utilization. After driving the vehicle for 45 minutes something didn’t seem right with the transmission. A multitude of error messages popped up on the cluster and the truck ended up in “limp mode” meaning it would not move. The Engine light comes on intermittently and I have legitimate c... Read more
Incident date: Nov 20, 2025
The factory-installed Uconnect infotainment system in my 2019 Dodge Challenger intermittently malfunctions by remaining stuck on the rearview camera display after the vehicle is shifted out of reverse and into drive or park. The rearview camera image does not disengage as designed and continues to display randomly during normal forward driving. This appears to be a failure of the Uconnect radio/s... Read more
Incident date: Nov 20, 2025
On October 31, 2025, I noticed the Check engine light was on, after inspecting the car at the closest car shop the technician noticed white powder on the driver side knee airbag cover. Next morning I brought my vehicle to Temecula Nissan telling about airbag powder leakage. But this issue was completely ignored by the Advisor, who for some reason decided to fix another issue but ignoring my airbag... Read more
Incident date: Nov 20, 2025
The front suspension control arm was completely detached due to unfastened bolts. While this happened on the parking lot at low speed, such detachment at highway speed would certainly lead to major damage, loss of control and injuries or death to the driver. Pictures attached show that the bolts did not have any thread lock applied and simply unscrewed themselves due to vibration. The vehicle was... Read more
Incident date: Dec 16, 2025
While driving my 2020 Honda Accord Hybrid, VIN [XXX] , the car would start exhibiting rough engine feels, and all of the dashboard lights would come on. The car would lose power at highway speeds, and I’d have to pull over to turn the car off and on. When checking on OBDII meter, getting P0301 codes. I have replaced the coils and plugs twice and still not better. INFORMATION REDACTED PURSUANT T... Read more
Incident date: Sep 22, 2025
I am writing to formally express my dissatisfaction with the vehicle I purchased from your dealership. Despite my expectations at the time of purchase, the vehicle has not met the standards that were represented to me. This letter is intended to address my concerns regarding the vehicle’s features, undisclosed recalls, and significant mechanical and safety issues discovered immediately after del... Read more
Incident date: Nov 10, 2025
Death Wobble at highway speeds between 72-75. Shaking hard at these speeds.
Incident date: Nov 10, 2025
The fuel gage does not update to reflect a full tank. The check engine light has turned on twice along with a notification of a system malfunction. When the car was taken to the dealership the fuel level sender had to be replaced. The check engine light turned on again after having the fuel sender replace. After taking the vehicle to the dealership an additional time it was identified that the fue... Read more
Incident date: Dec 16, 2025
When driving after dark without warning head lights will suddenly go out and then go back on for no reason especially when you use the heater, almost caused a wreck a few times,and my parking break did release on it's own 1 time and rolled backwards and bent the spare tire stopper that swings open when tail gate is open.
Incident date: Dec 16, 2025
Catalytic Converter Issues with Ford after Emissions Recall I recently had an emissions recall on my 2016 Lincoln MKX by Ford (25E02) in which the "vehicle has an emissions control system that does not account for certain in-use conditions and might not control tail pipe emissions effectively over time." Now one of the catalytic converters in the car is not working and needs to be replaced. The sa... Read more
Incident date: Nov 19, 2025
The vehicle experienced a sudden engine failure and loss of power while traveling at freeway speed. Two days earlier, the vehicle had been taken to an authorized dealership for factory recall service. During that visit, concerns were raised about known engine issues associated with this model, but the vehicle was returned to service. While driving on the freeway, the engine abruptly stalled witho... Read more